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What is ‘Collect on Behalf’ Service?
2/26
Is Collect on Behalf (or Direct Carrier Billing) Service available to Prepaid or Business customer?
3/26
What kind of content can be purchased from 3rd Party Goods Providers using Collect on Behalf Service?
4/26
What specific terms and conditions are applicable to Collect on Behalf Service?
5/26
Who can access my personal data?
6/26
Why is Collect on Behalf (or StarHub Billing) Service not available to me?
7/26
What is the monthly spending limit and can it be changed?
8/26
How will the purchase look on my bill?
9/26
Will the customer be charged additional 7% GST on purchases made using Collect on Behalf Service?
10/26
What can be done if the customer claims to have been overcharged for a transaction?
11/26
Other than the StarHub Bill, does the customer receive an invoice or receipt for each purchase from 3rd Party Goods Providers as well?
12/26
Do I receive a notification to approve my transaction?
13/26
Can the customer remove Collect on Behalf Service as mode of payment or switch to an alternate payment method?
14/26
I changed my SIM card and the Collect on Behalf option is not shown.
15/26
If I switch from StarHub to another mobile carrier, can I still continue paying via Collect on Behalf (or Direct Carrier Billing) service?
16/26
How do I enable Collect on Behalf service if I have changed my MSISDN / SIM card?
17/26
I would like to return an app or request for a refund?
18/26
Do I need a StarHub Mobile Data connection to purchase content on 3rd Party Goods Providers?
19/26
Is it possible to purchase content and charge to your phone bill when in roaming?
20/26
Can purchases be made via PC/Mac?
21/26
What are the pre-requisites to use Collect on Behalf (or Direct Carrier Billing) Service on my device?
22/26
Why can’t I see the Collect on Behalf (or Direct Carrier Billing) option on my device?
23/26
Who should I contact if I have a question about an app/game/book/video/charity donation purchase?
24/26
How to recover paid apps or games?
25/26
I have made a purchase on but the app/game/book/video failed to install. What can I do?
26/26
Links to Official Help
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