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StarHub TV+ App and Web Portal FAQ

General


1
What is StarHub TV+?

StarHub TV+ is an all-in-one simplified offering giving customers favourite streaming services, apps and TV programmes through a single platform.


Existing customers previously accessing StarHub Go can continue to view their subscriptions via the new StarHub TV+ mobile app and web portal.


2
Where is StarHub TV+ available?

Currently, StarHub TV+ is available in Singapore only. You will not be able to access it if you are overseas.


3
What content is being offered on StarHub TV+?

StarHub TV+ Pass

The StarHub TV+ Pass is the new pass offering- where you don’t need to choose and you can have it all- Whether it is streaming services, apps and TV shows, StarHub TV+ has it delivered all in one place.


Available in no-contract option, customers can choose from six different StarHub TV+ Passes according to their preferred genre, and also enjoy the freedom of enhancing their subscription with add-on packs and 3rd party streaming apps.


For more information, visit here.


StarHub TV+ Packs

Starter: Stream to your heart's content with a wide variety of content. Binge-watch on the latest TVB dramas, shows from China, Korea, US, UK and more!


Streaming Apps

HBO GO: Stream the best of HBO from the biggest blockbuster movies to the most talked-about HBO Originals anytime, anywhere.


TVB Anywhere+:  Stream the latest TVB dramas, variety shows and more.


iQIYI Standard VIP: Stream Asian dramas, movies & more. Enjoy FREE two months trial for new sign-ups.



Getting Started with StarHub TV+


1
Where can I go to watch StarHub TV+?

You can watch it on your PC web browser via www.starhubtvplus.com or on your mobile phone or tablet via the StarHub TV+ app that can be downloaded from the App Store or Google Play Store.


2
What devices can I use to stream StarHub TV+?

StarHub TV+ is available on compatible internet-enabled devices.

Android TV: Android TV OS 10 or later (download via Google Play Store).
StarHub Streaming Box: Android TV OS 10 or later.
iOS devices: iOS 11 or later. Jailbroken devices are NOT supported.
Android devices: Android 5.1 or later. Rooted devices are NOT supported.
PC and MAC Internet browsers (latest 3 stable versions): Chrome, Firefox, Microsoft Edge (Chromium), Safari.

Note: StarHub TV+ is not supported on mobile web browsers and Apple TV.


3
What is the minimum required internet connection speed?

We recommend at least 10Mbps for an optimal viewing experience.


4
Can I use StarHub TV+ on my jailbroken or rooted device?

StarHub TV+ is not supported on jailbroken and rooted devices. Your information and payment transaction may not be secured on these devices. As such, StarHub will not be responsible for the security of information transmitted to, from or through this application. Hence, we cannot guarantee full performance of the app on jailbroken devices.


5
How do I start watching on StarHub TV+?

You will need a Hub iD and a subscription to our Packs in order to start watching on StarHub TV+. As soon as you have these, you're good to go.


To register for a Hub iD, you will need:

  • A valid email address
  • An alphanumeric password of at least 8 characters
  • Mobile number


View more FAQ with regards to Hub iD.


6
Who is eligible for the first month offer on Starter?

This one-time offer will be made available to any StarHub customers with an active subscription to our post-paid mobile plans and/or TV plans and/or broadband service.


7
How do I cancel my StarHub TV+ subscription?

For StarHub TV+ Packs

It’s the hardest thing to say goodbye though we hope to see you again. To cancel your subscription, you may unsubscribe via StarHub's My Account portal.



Using StarHub TV+ App and Web Portal


1
How do I start to view the available programmes on StarHub TV+?

After logging in to StarHub TV+ using your Hub iD, you can discover the various genres of content on the home screen. You can also explore TV Shows or Movies to see what's available.


2
Is there a limit to how much I can watch on StarHub TV+?

Not at all, watch as much as you want! Time is your greatest enemy!


3
Will there be any data charges on StarHub TV+ when accessing via my StarHub Mobile data service?

StarHub postpaid mobile customers will be able to stream StarHub TV+ without incurring data charges. All you have to do is to set your mobile data access point (APN) to SHWAP via your mobile device network settings.


Data charges at the prevailing rates may apply to mobile subscribers who access StarHub TV+ using other various forms of mobile data connections, including without limitation 3G or LTE connections.


4
Can I download videos from StarHub TV+ and watch them offline?

StarHub TV+ is an online video streaming service and therefore downloading is not possible.


5
How many devices can I login with my Hub iD to watch my subscribed content?

You can register up to a maximum of five (5) devices and stream on two (2) devices at any one time.


6
How do I de-register my device?

You can remove any of the registered devices by:

  • Logging in to starhubtvplus.com or the StarHub TV+ app.
  • Go to "My Account" if you're on the web, or "More" if you're on StarHub TV+ app.
  • Select "Device Management" and remove your desired device.
  • Once successfully removed, simply log in with your new device and our system will register it automatically.

7
How often does StarHub TV+ update its content?

We are constantly refreshing our content selection to bring you the latest entertainment possible. As such, some older titles may have expired or been removed from our catalogue while we continuously add new ones.


8
Is StarHub TV+ content in HD?

Yes, whenever available, we will provide the content in HD. However, picture quality may vary due to a number of factors which includes bandwidth and speed of connection.


9
For the shows with Dual Sound, am I able to select/choose the audio feed that I want with StarHub TV+?

Yes, you will be able to choose the audio option if the show you are watching has dual language.


10
Am I able to access StarHub TV+ other than from a StarHub Mobile or StarHub Broadband connection?

StarHub TV+ can be accessed as long as you have an Internet or data connection.



Account & Billing


1
How can I pay for StarHub TV+?

For StarHub TV+ Pass

Monthly subscription charges will be billed to your StarHub postpaid bill.


For StarHub TV+ Packs

If you are a StarHub customer, you may charge it to your postpaid bill. Otherwise, you may use a credit card.


2
Why do StarHub TV+ Packs cost more if I pay through iTunes on iOS devices?

If you sign up on an iOS device (iPad or iPhone) and pay for your StarHub TV+ Pack subscription (e.g., Starter) with your iTunes account, there is an additional charge due to transaction cost associated with Apple.


You may choose to sign up on starhubtvplus.com/store to avoid this additional charge. 



Support


1
How can I get support for technical or billing queries?

For assistance, you can reach us on Facebook or WhatsApp.

Alternatively, send us an email for any billing or technical queries.


2
How do I reset my password on StarHub TV+ app/web?

If you forgot your password, simply tap/click on the "Forgot your Hub iD or Password" link on the app/website's login page and follow the instructions.


3
I've logged in to the StarHub TV+ app/webpage, but I can't watch the programs. What should I do?

For assistance, you can reach us on Facebook or WhatsApp





StarHub TV Go Value-Added Service (VAS)


1
What is StarHub TV Go Value-Added Service (VAS)?

StarHub TV Go is a value-added service (VAS) that allows StarHub TV customers to stream their subscribed channels on the StarHub TV+ mobile app and web portal.


2
What content is being offered by StarHub TV Go VAS?
  • TV Channels: Watch your favourite StarHub TV channels^ on-the-go.
  • On Demand Channels: Catch your subscribed On Demand channels such as HBO On Demand, Hub VV Drama On Demand and more on the go.
  • TV Guide: Browse 7 days' worth of upcoming programmes.


Check full list of channels available on StarHub TV+


3
Can I view all the channels / Add-on Packs that I have subscribed on my StarHub TV account via StarHub TV+?

No, only selected channels on StarHub TV are available on StarHub TV+. Refer to the list of channels.


4
Can I view local free-to-air Mediacorp channels like Channel 5 or Channel 8 on StarHub TV+?

No, local free-to-air Mediacorp channels are not available on StarHub TV+.


5
I have subscribed to a Pay-Per-View (eg. World Cup, one-time boxing match) on StarHub TV, am I able to watch it via StarHub TV+?

Where possible, we will try to make it available on StarHub TV+ but there will be instances where we are not able to get the rights for the content.


6
If I subscribe to a Pay-Per-View (eg. World Cup, one-time boxing match) on StarHub TV+, will I be able to watch it on StarHub TV?

No, if you subscribe to a Pay-Per-View on StarHub TV+, you will only be able to watch it on StarHub TV+. To watch on StarHub TV, you will have to subscribe via your set-top box.


7
If I terminate my StarHub TV subscription/ pack/ channel, can I still view that programme on StarHub TV+?

You will no longer be able to watch the channels that were tied to your StarHub TV subscription. However, you can continue to stream shows on the go when you subscribe to StarHub TV+ Packs, such as Starter.


8
What will happen to my StarHub TV Go VAS subscription if I discontinue my StarHub TV subscription?

Your StarHub TV Go VAS subscription will automatically be removed when you discontinue your StarHub TV subscription. 



Rebranding of StarHub Go


1
What are the changes with this rebrand?

StarHub Go has been rebranded and upgraded to StarHub TV+, with a brand-new exciting look and enhanced new features, like Time-Shift TV!


2
Do I need to download a new app to experience the new user interface and features?

No, you do not need to do so. However, you would need to update your app to the newest version to experience the new user interface.


3
There is a new feature - Time-Shift TV. What does this mean?

We are excited to bring you this brand-new feature. With Time-Shift TV, you will be able to rewind the current programme from the start. In addition, you can go to the TV Guide and watch past programmes which have been aired in the past 24 hours.


Note: Time-Shift TV will be available for selected channels.


4
Do I need to re-login after the app update?

You will need to re-login to the updated StarHub TV+ app with your existing Hub iD and password.


5
Will my existing subscription be affected when I update to StarHub TV+?

Your existing subscription will not be affected. You can continue watching your favourite shows or channels you have subscribed to on StarHub TV+.


6
Why are my Watchlist and Viewing History lost after the app update? How can I retrieve them?

Unfortunately, we will not be able to retrieve your past viewing records and Watchlist with this update.


7
There used to be a 'My Library' section where I can view my subscribed content. How can I know which content I can access on StarHub TV+?

For customers who are subscribed to StarHub Go Packs, simply scroll to the pack you are subscribed to on the home page and click/tap to access your subscribed content.


For StarHub TV customers, go to ‘Guide’ to access the LIVE TV channels you are subscribed to and watch instantly. To access catch up shows, click/tap on TV shows or Movies to watch your subscribed on demand shows.


8
What does Timeshift crown mean on StarHub TV+?

Timeshift crown refers to the content or channel that you are not subscribed to at the moment. If you wish to watch the content or channel, simply click/tap on the show and choose the pack you wish to be subscribed to.


9
I had set my R21 pin on my StarHub Go app previously. Why is there a need for me to set it up again?

As part of the rebranding, we have refreshed the user interface and made some changes to the R21 PIN flow. Hence, we would require you to set it up again. 



About StarHub TV+ Box


1
StarHub TV+ Box

Refer to StarHub TV+ Box FAQ here