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StarHub TV+ App and Web Portal FAQ
StarHub TV+ is an all-in-one simplified offering giving customers favourite streaming services, apps and TV programmes through a single platform.
Existing customers previously accessing StarHub Go can continue to view their subscriptions via the new StarHub TV+ mobile app and web portal.
Currently, StarHub TV+ is available in Singapore only. You will not be able to access it if you are overseas.
StarHub TV+ Pass
The StarHub TV+ Pass is the new pass offering- where you don’t need to choose and you can have it all- Whether it is streaming services, apps and TV shows, StarHub TV+ has it delivered all in one place.
Available in no-contract option, customers can choose from six different StarHub TV+ Passes according to their preferred genre, and also enjoy the freedom of enhancing their subscription with add-on packs and 3rd party streaming apps.
For more information, visit here.
StarHub TV+ Packs
Starter: Stream to your heart's content with a wide variety of content. Binge-watch on the latest TVB dramas, shows from China, Korea, US, UK and more!
HBO GO: Stream the best of HBO from the biggest blockbuster movies to the most talked-about HBO Originals anytime, anywhere.
TVB Anywhere+: Stream the latest TVB dramas, variety shows and more.
iQIYI Standard VIP: Stream Asian dramas, movies & more. Enjoy FREE two months trial for new sign-ups.
Getting Started with StarHub TV+
StarHub TV+ is available on compatible internet-enabled devices.
Compatible devices include:
- iOS devices - Support devices running iOS 11 or later. Jailbroken devices are NOT supported.
- Android devices - Support devices running Android 5.1 or later. Rooted devices are NOT supported.
- StarHub Streaming Box
- Android TV OS 9 or later
- PC and MAC Internet browsers (latest 3 stable versions)
- Microsoft Edge (Chromium)
Note: StarHub TV+ is not supported on mobile web browsers.
We recommend at least 10Mbps for an optimal viewing experience.
StarHub TV+ is not supported on jailbroken and rooted devices. Your information and payment transaction may not be secured on these devices. As such, StarHub will not be responsible for the security of information transmitted to, from or through this application. Hence, we cannot guarantee full performance of the app on jailbroken devices.
You will need a Hub iD and a subscription to our Packs in order to start watching on StarHub TV+. As soon as you have these, you're good to go.
To register for a Hub iD, you will need:
- A valid email address
- An alphanumeric password of at least 8 characters
- Mobile number
This one-time offer will be made available to any StarHub customers with an active subscription to our post-paid mobile plans and/or TV plans and/or broadband service.
Using StarHub TV+ App and Web Portal
After logging in to StarHub TV+ using your Hub iD, you can discover the various genres of content on the home screen. You can also explore TV Shows or Movies to see what's available.
Not at all, watch as much as you want! Time is your greatest enemy!
StarHub postpaid mobile customers will be able to stream StarHub TV+ without incurring data charges. All you have to do is to set your mobile data access point (APN) to SHWAP via your mobile device network settings.
Data charges at the prevailing rates may apply to mobile subscribers who access StarHub TV+ using other various forms of mobile data connections, including without limitation 3G or LTE connections.
StarHub TV+ is an online video streaming service and therefore downloading is not possible.
You can register up to a maximum of five (5) devices and stream on two (2) devices at any one time.
You can remove any of the registered devices by:
- Logging in to starhubtvplus.com or the StarHub TV+ app.
- Go to "My Account" if you're on the web, or "More" if you're on StarHub TV+ app.
- Select "Device Management" and remove your desired device.
- Once successfully removed, simply log in with your new device and our system will register it automatically.
We are constantly refreshing our content selection to bring you the latest entertainment possible. As such, some older titles may have expired or been removed from our catalogue while we continuously add new ones.
Yes, whenever available, we will provide the content in HD. However, picture quality may vary due to a number of factors which includes bandwidth and speed of connection.
Yes, you will be able to choose the audio option if the show you are watching has dual language.
StarHub TV+ can be accessed as long as you have an Internet or data connection.
Account & Billing
For StarHub TV+ Pass
Monthly subscription charges will be billed to your StarHub postpaid bill.
For StarHub TV+ Packs
If you are a StarHub customer, you may charge it to your postpaid bill. Otherwise, you may use a credit card.
If you sign up on an iOS device (iPad or iPhone) and pay for your StarHub TV+ Pack subscription (e.g., Starter) with your iTunes account, there is an additional charge due to transaction cost associated with Apple.
You may choose to sign up on starhubtvplus.com/store to avoid this additional charge.
If you forgot your password, simply tap/click on the "Forgot your Hub iD or Password" link on the app/website's login page and follow the instructions.
StarHub TV Go Value-Added Service (VAS)
StarHub TV Go is a value-added service (VAS) that allows StarHub TV customers to stream their subscribed channels on the StarHub TV+ mobile app and web portal.
- TV Channels: Watch your favourite StarHub TV channels^ on-the-go.
- On Demand Channels: Catch your subscribed On Demand channels such as HBO On Demand, Hub VV Drama On Demand and more on the go.
- TV Guide: Browse 7 days' worth of upcoming programmes.
No, local free-to-air Mediacorp channels are not available on StarHub TV+.
Where possible, we will try to make it available on StarHub TV+ but there will be instances where we are not able to get the rights for the content.
No, if you subscribe to a Pay-Per-View on StarHub TV+, you will only be able to watch it on StarHub TV+. To watch on StarHub TV, you will have to subscribe via your set-top box.
You will no longer be able to watch the channels that were tied to your StarHub TV subscription. However, you can continue to stream shows on the go when you subscribe to StarHub TV+ Packs, such as Starter.
Your StarHub TV Go VAS subscription will automatically be removed when you discontinue your StarHub TV subscription.
Rebranding of StarHub Go
StarHub Go has been rebranded and upgraded to StarHub TV+, with a brand-new exciting look and enhanced new features, like Time-Shift TV!
No, you do not need to do so. However, you would need to update your app to the newest version to experience the new user interface.
We are excited to bring you this brand-new feature. With Time-Shift TV, you will be able to rewind the current programme from the start. In addition, you can go to the TV Guide and watch past programmes which have been aired in the past 24 hours.
Note: Time-Shift TV will be available for selected channels.
You will need to re-login to the updated StarHub TV+ app with your existing Hub iD and password.
Your existing subscription will not be affected. You can continue watching your favourite shows or channels you have subscribed to on StarHub TV+.
Unfortunately, we will not be able to retrieve your past viewing records and Watchlist with this update.
For customers who are subscribed to StarHub Go Packs, simply scroll to the pack you are subscribed to on the home page and click/tap to access your subscribed content.
For StarHub TV customers, go to ‘Guide’ to access the LIVE TV channels you are subscribed to and watch instantly. To access catch up shows, click/tap on TV shows or Movies to watch your subscribed on demand shows.
refers to the content or channel that you are not subscribed to at the moment. If you wish to watch the content or channel, simply click/tap on the show and choose the pack you wish to be subscribed to.
As part of the rebranding, we have refreshed the user interface and made some changes to the R21 PIN flow. Hence, we would require you to set it up again.