How can we help you today?

1. What is StarHub TV+?
StarHub TV+ (previously known as StarHub Go) is a streaming service designed to provide you with unlimited access to a wide variety of content on your mobile, tablet or laptop. Whether you want to watch the latest TVB dramas, shows from China, Korea, US, or UK , we got it all covered! 

It’s never been easier to watch content. Watch what you want, when you want and where you want! So join us and let us bring you on the road to endless content discovery.

2. Where is StarHub TV+ available?
Currently, StarHub TV+ is available in Singapore only. You will not be able to access it if you are overseas.

3. What content is being offered on StarHub TV+?
StarHub TV+ offers 3 content packs for you to subscribe to, or you may choose to take up any of our partners’ streaming pack and watch on their app.

Starter: Stream to your heart's content with a wide variety of content. Binge-watch on the latest TVB dramas, shows from China, Korea, US, UK and more!

Go Sports: Watch all the biggest sporting events, all year round live! UEFA Champions League, UEFA Europa League,  La Liga, WWE, ATP, Super Rugby, WTA, BWF SuperSeries and more! Got your adrenaline pumping?

Go Max: Stream 80 LIVE and On-Demand channels from sports, news, Asian, entertainment, education, lifestyle, kids and more. View full channel list.

HBO GO: Stream the best of HBO from the biggest blockbuster movies to the most talked-about HBO Originals anytime, anywhere.

TVB Anywhere:  Stream the latest TVB dramas, variety shows and more.

Getting Started

1. Where can I go to watch StarHub TV+?
You can watch it on your laptop via www.starhubtvplus.com or on your mobile phone or tablet via the StarHub TV+ app that can be downloaded from the App Store or Google Play Store.

2. What devices can I use to stream StarHub TV+?
StarHub TV+ is available on compatible internet-enabled devices.

Compatible devices include:

• iOS devices - Support devices running iOS 11 or later. Jailbroken devices are NOT supported.
• Android devices - Support devices running Android 5.1 or later. Rooted devices are NOT supported.
• StarHub Streaming Box
  • Andriod TV OS 9 or later
• PC and MAC Internet browsers (latest 3 stable versions)
  • Firefox 
  • Safari
  • Chrome
  • Microsoft Edge (Chromium)

3. What is the minimum required internet connection speed?
The minimum we will require is a download speed of 500kbps. But of course, the faster the better, and the greater your viewing experience!

4. Can I use StarHub TV+ on my jailbroken or rooted device?
StarHub TV+ is not supported on jailbroken and rooted devices. Your information and payment transaction may not be secured on these devices. StarHub will not be responsible for the security of information transmitted to, from or through this application. We cannot guarantee full performance of the app on jailbroken devices.

5. How do I start watching on StarHub TV+?
You will need a Hub iD and a subscription to our Packs in order to start your journey on StarHub TV+.

To register for a Hub iD, you will need:
- Valid email address
- An alphanumeric password of at least 8 characters
- Mobile number

View more FAQ with regards to Hub ID.

6. Who is eligible for the first month offer on Starter?
This one-time offer will be made available to any StarHub customers with an active subscription to our post-paid mobile plans and/or TV plans and/or broadband service.

7. How do I cancel my StarHub TV+ subscription?
It’s the hardest thing to say goodbye though we hope to see you again. To cancel your subscription, you may unsubscribe via StarHub's My Account portal.

Using StarHub TV+

1. How do I start to view the programmes on StarHub TV+?
Once you’ve login to StarHub TV+ with your Hub iD, you can discover various genres of content on the Home screen or go directly to TV Shows or Movies.

2. Is there a limit to how much I can watch on StarHub TV+?
Not at all, watch as much as you want! Time is your greatest enemy!

3. Will there be any data charges on StarHub TV+ when accessing via my StarHub Mobile data service?
StarHub postpaid mobile customers will be able to stream StarHub TV+ without incurring data charges. All you have to do is to set your mobile data access point (APN) to SHWAP via your mobile device network settings.

Data charges at the prevailing rates may apply to mobile subscribers who access StarHub TV+ using other various forms of mobile data connections, including without limitation 3G or LTE connections.

4. Can I download videos from StarHub TV+ and watch them offline?
StarHub TV+ is an online video streaming service and therefore downloading is not possible.

5. How many devices can I login with my Hub iD to watch my subscribed content?
You can register up to a maximum of five (5) devices and stream on two (2) devices at any one time.

6. How do I de-register my device?
You can remove any of the registered devices by:
- Logging in to starhubtvplus.com or the StarHub TV+ app.
- Go to 'My Account' if you're on the web, or 'More' if you're on StarHub TV+ app.
- Select 'Device Management' and remove your desired device.
- Once successfully removed, simply log in with your new device and our system will register it automatically.

7. How often does StarHub TV+ update its content?
We are constantly refreshing our content selection to bring you the latest entertainment possible. As such, some older titles may have expired or been removed from our catalogue while we continuously add new ones.

8. Is StarHub TV+ content in HD?
Yes, whenever available, we will provide the content in HD. However, picture quality may vary due to a number of factors which includes bandwidth and speed of connection.

9. For the shows with Dual Sound, am I able to select / choose the audio feed that I want with StarHub TV+?
Yes you will be able to choose the audio option if the show you are watching has dual language.

10. Am I able to access StarHub TV+ other than from a StarHub Mobile or StarHub Broadband connection?
StarHub TV+ can be accessed as long as you have internet or data connection.

1. What is StarHub TV Go Value-Added Service (VAS)?
StarHub TV Go is a value-added service (VAS) that allows StarHub TV customers to stream their subscribed channels on the StarHub TV+ app, web and streaming box.

2. Where is StarHub TV+ available?
Currently, StarHub TV+ is available in Singapore only. You will not be able to access it if you are overseas.

3. What content is being offered by StarHub TV Go VAS?
- TV Channels: Watch your favourite StarHub TV channels^ on-the-go.
- On Demand Channels: Catch your subscribed On Demand channels such as HBO On Demand, Hub VV Drama On Demand and more on the go.
- Schedule: Browse 7 days' worth of upcoming programmes and create reminders.

Check full list of channels available on StarHub TV+

4. Can I view all the channels / Add-on Packs that I have subscribed on my StarHub TV account via StarHub TV+?
No, only selected channels on StarHub TV are available on StarHub TV+. Refer to the list of channels.

5. Can I view local free-to-air channels like Ch5 or Ch8 on StarHub TV+?
No, local free-to-air channels are not available on StarHub TV+.

6. I have subscribed to a Pay-Per-View (eg. World Cup, one-time boxing match) on StarHub TV, am I able to watch it via StarHub TV+?
Where possible, we will try to make it available on StarHub TV+ but there will be instances where we are not able to get the rights for the content.

7. If I subscribe to a Pay-Per-View (eg. World Cup, one-time boxing match)on StarHub TV+, will I be able to watch it on StarHub TV?
No, if you subscribe to a Pay-Per-View on StarHub TV+, you will only be able to watch it on StarHub TV+. To watch on StarHub TV, you will have to subscribe via your set-top box.

8. If I terminate my StarHub TV subscription/ pack/ channel, can I still view that programme on StarHub TV+?
You will no longer be able to watch the channels that were tied to your StarHub TV subscription. However, you can continue to stream shows on the go when you subscribe to StarHub Go Packs, such as Starter, Go Sports or Go Max.

9. What will happen to my StarHub TV Go VAS subscription if I discontinue my StarHub TV subscription?
Your StarHub TV Go VAS subscription will automatically be removed when you discontinue your StarHub TV subscription.

Getting Started

1. How do I start to view the programmes on StarHub TV+?
Once you’ve logged in to StarHub TV+ with your Hub iD, go to the respective packs/ Live TV/ Catch up TV, that you have subscribed to watch instantly.

2. Will there be any data charges on StarHub TV+ when accessing via my StarHub Mobile data service?
StarHub postpaid mobile customers will be able to stream StarHub TV+ without incurring data charges. All you have to do is to set your mobile data access point (APN) to SHWAP via your mobile device network settings.

Data charges at the prevailing rates may apply to mobile subscribers who access StarHub TV+ using other various forms of mobile data connections, including limitation 2G, 3G or LTE connections.

3. Can I download videos from StarHub TV+ and watch them offline?
StarHub TV+ is an online video streaming service and therefore downloading is not possible.

4. How many devices can I login with my Hub iD to watch my subscribed content?
You can register up to a maximum of five (5) devices and stream on two (2) devices at any one time.

5. How do I de-register my device?
You can remove any of the registered devices by:
- Logging in to starhubtvplus.com or the StarHub TV+ app.
- Go to 'My Account' if you're on the web, or 'More' if you're on StarHub TV+ app.
- Select 'Device Management' and remove your desired device.
- Once successfully removed, simply log in with your new device and our system will register it automatically.

6. Is StarHub TV+ content in HD?
Yes. Many of our titles are available in HD. However, picture quality may vary due to a number of factors which includes bandwidth and speed of connection.

7. For the shows with Dual Sound, am I able to select / choose the audio feed that I want with StarHub TV+?
Yes you will be able to choose the audio option if the show you are watching has dual language.

8. Am I able to access StarHub TV+ other than from a StarHub Mobile or StarHub Broadband connection?
StarHub TV+ can be accessed as long as you have internet or data connection.
 

Account & Billing

1. I am currently subscribing to 2 (or more) StarHub TV accounts. May I subscribe to StarHub TV Go VAS for all my accounts?
If you have multiple accounts registered with us under your name, you will be entitled to subscribe to the StarHub TV Go VAS under only one of these accounts at any one time. In the case mentioned above, you would be entitled to sign up for one StarHub TV Go VAS under your name, linked to the StarHub TV account of your choice.