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StarHub TV+ App and Web Portal FAQ
New User Interface Update for TV+ Mobile App and Web Portal
What is the new User Interface update for TV+ Mobile App and Web Portal about?
Our TV+ Mobile app and TV+ Web Portal was updated on 20 February 2024 and 1 March 2024 respectively to a new user interface to enhance your viewing experience. However, some features may not be accessible at the moment. Rest assured we’re progressively bringing them back.
What are some of the features not available on the TV+ Mobile App and Web Portal?
Currently, StarHub TV+ is available in Singapore only. You will not be able to access it if you are overseas.
| Feature | Available on Web Portal | Available on Mobile App | Alternatives |
| TV Guide in Grid view | Yes | Yes | NA |
| Favourites | Yes | Yes |
|
| Time-Shift TV | Yes | Yes | NA |
| Search | Refer to Alternatives | Yes |
|
| Binge-Watch | Coming soon | Yes | NA |
| Parental Control | Available
| Yes |
|
| Device Management | Coming soon | Yes | NA |
| Redeem Voucher | Coming soon | Coming soon | Please click here to redeem your TV+ Promo Code |
| Video On Demand Rentals | Coming soon | Coming soon | NA |
Where can I find the programme information and synopsis for a particular programme?
Step 1: Select the programme to playback.
Step 2: Select the programme information icon at the bottom right of the player controls.
What should I do if I see this screen on my tablet or mobile device?
You will see this screen if you are still on the old software version.
Download the latest version of StarHub TV+ on App Store and Google Play.
General
What is StarHub TV+?
StarHub TV+ is an all-in-one simplified offering that allows our customers to access their favourite streaming services, apps and TV programmes through a single platform.
Where is StarHub TV+ available?
Currently, StarHub TV+ is available in Singapore only. You will not be able to access it if you are overseas.
However, if you are travelling you’ll still be able to play shows and movies that you've already downloaded.
What content is being offered on StarHub TV+?
StarHub TV+ Pass
The StarHub TV+ Pass is a new pass offering- where you don’t need to choose and you can have it all! Whether it is streaming services, apps or TV shows, StarHub TV+ can deliver it all from one place.
Available as a no-contract option, customers can choose from six different StarHub TV+ Passes according to their preferred genre, and also enjoy the freedom of enhancing their subscription with add-on packs and 3rd party streaming apps.
Starter+ (with 24-month contract only): Stream to your heart's content with a wide variety of content. Binge-watch on the latest TVB dramas, shows from China, Korea, US, UK and more!
For more information, visit here.
Getting Started with StarHub TV+
What devices can I use to stream StarHub TV+?
You can watch shows on StarHub TV+ using the following:
- StarHub TV+ or StarHub TV+ Pro boxes.
- Mobile phone or tablet via the StarHub TV+ app that can be downloaded from the App Store or Google Play Store.
- PC web browser via www.starhubtvplus.com.
- Android TV via the StarHub TV+ Android TV app that can be downloaded from Google Play Store.
- Samsung TV via the StarHub TV+ Samsung TV app that can be downloaded from Samsung App Store.
Note: StarHub TV+ is not supported on mobile web browsers, LG Smart TVs and Apple TV.
What is the minimum required internet connection speed?
We recommend at least 10Mbps for an optimal viewing experience.
Can I use StarHub TV+ on my jailbroken or rooted device?
StarHub TV+ is not supported on jailbroken and rooted devices, and nor are your personal information and payment transactions secure on these devices. As such, StarHub is not responsible for the security of information transmitted to, from or through these applications, hence we cannot guarantee full performance of the app on jailbroken devices.
How do I start watching on StarHub TV+?
You will need a Hub iD and a subscription to one of our Packs to start watching on StarHub TV+. As soon as you have these, you're good to go.
To register for a Hub iD, you will need:
- A valid email address
- An alphanumeric password of at least 8 characters
- Mobile number
Support
I have forgotten my Hub iD or Hub iD password. How do I reset my password on StarHub TV+ app/web?
If you have forgotten your Hub iD or password, you can reset them here. Just tap “Forgot your Hub iD” or “Forgot your Password” and follow the steps.
Why are some of the channels not available?
Currently, there is no live transmission.
How do i know if there's no live transmission?
Please check the TV guide at https://www.starhubtvplus.com/guide for the latest broadcast channel details.
Using StarHub TV+ App and Web Portal
How do I start to view the available programmes on StarHub TV+?
After logging in to StarHub TV+ using your Hub iD, you can discover the various genres of content on the home screen. You can also explore TV Shows or movies to see what's available.
Is there a limit to how much I can watch on StarHub TV+?
Not at all, watch as much as you want! Time is your greatest enemy!
Will I be charged for data when using StarHub TV+ as a StarHub mobile customer?
StarHub postpaid mobile customers will be able to stream and download shows from the StarHub TV+ app anytime, anywhere without incurring any additional costs on their StarHub mobile line! Please ensure the mobile data access point (APN) is set to "shwap" to prevent data charges.
As a TV+ subscriber, you can register up to 5 devices and enjoy up to 2 simultaneous streams at any one time.
Watching content from the Downloads folder does not count toward the 2-device concurrent streaming limit.
However, data charges at the prevailing rates may apply if you access the StarHub TV+ app using any other means of mobile data connections including 4G, LTE or 5G connections.
Can I download videos from StarHub TV+ and watch them offline?
Yes, you can now download selected movies and TV shows to your StarHub TV+ mobile app with the new Watch TV+ offline feature.
How can I watch TV+ while offline?
You can now download selected movies or TV shows to your StarHub TV+ app on supported mobile devices so you can watch them on the go, even when you’re offline.
How do I know what titles are available for download on the StarHub TV+ app?
Selected titles from channels or content you’re subscribed to will be available for download. To see if a show can be downloaded, look out for the download icon next to the episode or movie listing.
How can I download supported titles to watch offline?
Open the StarHub TV+ app.
- Make sure you have an active internet or data connection
- Browse supported TV shows and movies that are available for download
- Click the download icon
Note: StarHub postpaid mobile customers may download or stream content on the StarHub TV+ app without incurring any data charges. If you’re not a StarHub postpaid mobile user, please be mindful of your data usage when downloading content, as large downloads can consume a significant amount of data.
How long is the downloaded content available?
The content will remain available for offline viewing for 14 days from download completion, or until the content expiry date – whichever is earlier.
You may re-download a show after 14 days, as long as it’s still available on StarHub TV+.
How can I watch my downloaded TV shows and movies offline?
Open the StarHub TV+ app.
- Select ‘Watch Offline”
- Find the download you want to watch then select “Play”
- Sit back and enjoy
How do I delete content from Downloads?
Open the StarHub TV+ app.
- Select “More”, then “Downloads”
- Swipe left on the episode or movie you wish to remove and tap the “Delete” icon
Which devices can I use to watch TV+ offline?
Watching TV+ offline is currently supported on Android phones and tablets.
Support for Apple iPhones and iPads is coming soon. Stay tuned for upcoming updates.
Can I watch a show if it’s not fully downloaded?
No, downloaded shows can only be watched once the download is 100% complete.
However, if you’re online, you can still stream the show as usual while it’s downloading.
Can I watch downloaded shows if I unsubscribe from my TV+ pass?
No, you must resubscribe to the TV+ pass to continue watching the downloaded show.
How to change the download video quality setting?
To adjust your download video quality, open the StarHub TV+ app and navigate to "Settings" then "Downloads".
From there, choose "Download Video Quality" and choose from Low, Medium, or High.
Is there a limit to the number of shows I can download?
There’s no limit to the number of downloads on StarHub TV+ as long as your device has sufficient storage space.
Downloaded content will remain available for viewing for 14 days from the time the download is completed, or until the content’s expiry date whichever comes first.
Can I download restricted content?
Yes, but you’ll need to enter the parental PIN before accessing and downloading restricted content.
How do I de-register my device?
You can remove any of the registered devices by:
- Logging in to the StarHub TV+ app.
- Click on the “Settings” (Gear icon) in the top right corner of the Home screen.
- Select "Device Management" and remove your desired device.
- Once successfully removed, simply log in with your new device and our system will register it automatically.
How often does StarHub TV+ update its content?
We are constantly refreshing our content selection to bring you the latest entertainment possible. As such, some older titles may have expired or been removed from our catalogue while we continuously add new ones.
Is StarHub TV+ content in HD?
Yes, whenever available, we will provide the content in HD. However, picture quality may vary due to a number of factors which includes bandwidth and speed of connection.
Am I able to access StarHub TV+ other than from a StarHub Mobile or StarHub Broadband connection?
StarHub TV+ can be accessed as long as you have an Internet or data connection.
I have multiple StarHub TV subscriptions. How can I switch between these subscriptions on the StarHub TV+ app?
To switch between your StarHub TV subscriptions on the StarHub TV+ app, you just have to log out and log in using the desired Hub iD tied to your TV subscription.
There is no need to delete and re-install the TV+ app.
If you’re using a set-top box, you will not be able to switch to your TV subscriptions as each set-top box is tied to 1 TV subscription.
For the shows with Dual Sound, am I able to select/choose the audio feed that I want with StarHub TV+ App or StarHub Web Portal?
Yes, you can select the audio option if the show you are watching has dual language.
On your StarHub TV+ App on mobile:
1. Tap on your mobile screen.
2. Select the “
” icon.
3. Select the desired language and the changes will take effect.
4. There is no need to delete and re-install the TV+ app.
5. If you’re using a set-top box, you will not be able to switch to your TV subscriptions as each set-top box is tied to 1 TV subscription.
On the StarHub TV+ Web Portal:
1. Select the “” icon.
2. Select the desired language and the changes will take effect.
How do I modify or reset my R21 PIN?
Step 1: Login to the StarHub TV+ App and select “More”.
Step 2: Go to “Settings (gear icon)” at the top right corner.
Step 3: Select R21 PIN and you will see two options: Modify R21 PIN or Reset R21 PIN.
Step 4a: To modify your R21 PIN, enter your current R21 PIN and you will be prompted to set your new R21 PIN.
Step 4b: To reset your R21 PIN, click “Email me” to confirm the reset. A new R21 PIN will be sent to your registered Hub iD email.
StarHub TV Go Value-Added Service (VAS)
What is StarHub TV Go Value-Added Service (VAS)?
StarHub TV Go is a value-added service (VAS) that allows StarHub Fibre TV customers to stream their subscribed channels on the StarHub TV+ mobile app and web portal.
What content is being offered by StarHub TV Go VAS?
- TV Channels: Watch your favourite StarHub TV channels^ on-the-go.
- On Demand Channels: Catch your subscribed On Demand channels such as HBO On Demand, Hub VV Drama On Demand and more on the go.
- TV Guide: Browse 7 days' worth of upcoming programmes.
Can I view all the channels / Add-on Packs that I have subscribed on my StarHub Fibre TV account via StarHub TV+?
No, only selected channels on StarHub TV are available on StarHub TV+. Refer to the list of channels.
Can I view local free-to-air Mediacorp channels like Channel 5 or Channel 8 on StarHub TV+?
No, local free-to-air Mediacorp channels are not available on StarHub TV+ mobile app or web.
I have subscribed to a Pay-Per-View (eg. World Cup, one-time boxing match) on StarHub TV, am I able to watch it via StarHub TV+?
Where possible, we will try to make the Pay-Per-View (PPV) content available on StarHub TV+. However, there will be instances where there may be limitations in the TV+ broadcast rights for the content.
If I subscribe to a Pay-Per-View (eg. World Cup, one-time boxing match) on StarHub TV+, will I be able to watch it on StarHub Fibre TV?
No, if you subscribe to a Pay-Per-View on StarHub TV+, you will only be able to watch it on StarHub TV+. To watch on StarHub Fibre TV, you will have to subscribe via your set-top box.
If I terminate my StarHub Fibre TV subscription/ pack/ channel, can I still view that programme on StarHub TV+?
You will no longer be able to watch the channels that are tied to the terminated StarHub Fibre TV subscription.
What will happen to my StarHub TV Go VAS subscription if I discontinue my StarHub TV subscription?
Your StarHub TV Go VAS subscription will automatically be removed when you discontinue your StarHub TV subscription.
About StarHub TV+ Box
StarHub TV+ Box
Refer to StarHub TV+ Box FAQ here.