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Our International Roaming service allows you to use your mobile number to make and receive calls in countries or destinations while you are overseas.

You can turn your international roaming on/off via My StarHub App.

To activate:

Log in, tap "Mobile", choose the mobile number that you want to have roaming service, and tap on "Add-ons".

Select "Roaming" and tap "Explore", then tap "Activate roaming service". Choose "International roaming", tap "Next" then confirm.

To deactivate:

Log in, tap "Mobile", choose the mobile number that you want to have the roaming service removed, and tap on "Add-ons".

Select "Roaming" and tap "Manage", then tap "Modify". Tap "Unsubscribe" then confirm.

No, Caller Number Display is available only when you are in Singapore.

When roaming, your mobile phone will search for the strongest signal in that area to be connected to. However, in cases that you are not automatically connected to the overseas network, you can do a manual selection of the overseas network on your mobile phone. Visit this page to find out more.

This can be avoided by manually selecting StarHub network under on your mobile devices.

The network coverage in that area may be weak, so try moving to another area with a stronger signal. Alternatively, you can do a manual selection of the overseas network on your mobile phone. Visit this page to find out more.

Yes, as long as the overseas network you are connected to supports this function, you may send or receive text messages.

With StarHub's simplified flat roaming rate, you'll only need to pay a single roaming charge within the country regardless of the operator you're logged on to.

You can check the rates per destination here.

If there's no suitable roaming data plan for the location you're visiting, pay-per-use charges of $21/MB will apply if you use roaming data.

If you're overseas, you can call our Customer Care Consultants at +65 6820 1633.

Alternatively, chat with us via Facebook or WhatsApp for assistance.

You can see the activity status (SUCCESS) in My StarHub App Account Activity page.

Yes, you will receive an SMS notification when other lines under your Hub ID turn on/off data roaming via self-help channels.

It is free for customers who are using StarHub mobile services, making data roaming very easy to access and control for users.

You may refer to the table below to confirm the roaming status for your handset. For ease of control and access, you may use My StarHub App to manage your roaming settings with ease.

Yes, it will be disabled, and roaming will be inaccessible.

Yes, if customer reaches to data roaming Cap @$100 limit, data roaming will be suspended.

Data roaming will be "Enabled" when you activate DataTravel Asia-Pacific/Global.

No. There will not be prompt to advise the status of data roaming when you activate a DataTravel Asia-Pacific/Global plan(s).

Basic Mobile number user will also be able to toggle data roaming off/on for their mobile number via MSA.

You may use the channels below to quickly toggle data roaming on/off:

• Login via Wi-Fi to turn off/on data roaming via My StarHub App
• Use SMS shortcode *100#
• Call CS agents

4G Roaming offers customers with faster data roam speed than 3G Roaming. StarHub postpaid mobile customers who are enjoy 4G on StarHub’s 4G Network will be able to roam and enjoy 4G experience on selected roaming operators that support 4G.

Prevailing standard data roam rates apply for data roam usage on roaming operators that support 4G Roaming. You can also enjoy the relevant data roam promotion and data roam plans on preferred roaming operators that support 4G Roaming. Please visit www.starhub.com/roaming to check on data roam rates, data roam promotions and data roam plans.

When you are connected on 4G network, your 4G mobile device will show “4G” or “LTE”.

4G Roaming coverage and speed depend on roaming operators’ coverage. You can connect to 3G/2G network if there is no 4G coverage in that area.

StarHub Mobile postpaid customers with International Roaming or Pay-As-You-Roam service are eligible to opt-in to enjoy the RoamEasy Daily Plan.

75MB will be considered as 1 blocks of 100MB data block, so you will be charged a total of $10. A 20% surcharge applies on top of prevailing rates for Pay-As-You-Roam subscribers.

The validity of RoamEasy Daily Plan is based on a 24 hour time frame from the start of first RoamEasy Daily 100MB data block for day. If you have used 90MB of data from 5pm on 1 Jun 16, you can still continue to use the remaining data block on 2 Jun 16, until 5pm. Any data usage after 24 hours will be considered a new session at $10 for every 100MB data block daily. A 20% surcharge applies on top of prevailing rates for Pay-As-You-Roam subscribers.

Yes, you can. RoamEasy Daily Plan will expire 24 hours from the time you commence your first RoamEasy Daily data block for day. A 20% surcharge applies on top of prevailing rates for Pay-As-You-Roam subscribers.

For Multi-SIM customers, roaming data usages will be billed and charged separately for each SIM card. For example: If you use both SIM cards for data roam on the same day and incur 40MB for each SIM card in Malaysia, you will be charged $20 (i.e. $10 for each SIM card). A 20% surcharge applies on top of prevailing rates for Pay-As-You-Roam subscribers.

No. There is no charge if you do not use any data in Taiwan. The opt-in indicates that you have participated in the RoamEasy Daily Plan and you will only incur the charges on such days that you use data (ie the 1st KB used) in Taiwan.

The RoamEasy Daily Plan will take precedence over DataTravel Unlimited in the RoamEasy supported destinations.

GlobalRoam *108* is an alternative way for you to make an outgoing call when overseas. Just follow the steps shown below [under (5)] to initiate the call. You will receive an incoming call from the system. After answering the call, customer will hear recipient’s ringing tone. Call is connected when the recipient answers the call. The call will be disconnected if the recipient is engaged or does not answer the call after a few rings.

In most instances, customers should enjoy savings on their outgoing calls back to Singapore-registered phone numbers (exclude calls made from India, Malaysia, Taiwan and Vietnam) or to phone numbers registered in other countries with GlobalRoam as compared to making an outgoing call using the “+” prefix. Please check the latest rates for making an outgoing call using both options prior to your departure.

You might want to check the GlobalRoam *108* rate to Singapore-registered phone numbers or to phone numbers registered in another country to find out more before you utilise this service. You can also dial *100# (free service) to check GlobalRoam *108* rates to Singapore-registered phone numbers when overseas.

No. There is no registration or monthly subscription charge for GlobalRoam *108*. The service is automatically enabled for you as long as International Roaming or the Pay-As-You-Roam service is activated on your StarHub Mobile line.

No. If the request is successful, you will see this message on your mobile phone
“Please wait while we process your request. Call charges will apply when you answer the call. Thank you for using StarHub's GlobalRoam service.”
You will receive an incoming call from the system if the request is successful.

At the moment, not all overseas operators support GlobalRoam *108*. If you are unable to initiate a successful GlobalRoam *108* call, please switch to another overseas operator and try again.

No. GlobalRoam *108* can only be used when you are roaming overseas.

Yes. You can use GlobalRoam *108* to call both Singapore-registered foreign phone numbers when you are travelling.

You may wish to initiate another request if you do not receive any response from the system after about 1 minute.

The call charges for GlobalRoam *108 * will be reflected under the itemised call details for GlobalRoam *108* section in your bill.

Yes, the recipient is able to see your mobile phone number if you are not subscribed to the Caller Number Non-Display service.

The call will be disconnected after a few rings, after which you will hear an engaged tone.

Call charges start when you answer an incoming call from the system. Calls diverted to Voicemail are classified as connected calls.

Your call will be unsuccessful should you not pick up the incoming call from the system due to your line being busy or because you're out of the network coverage area. An SMS will then be sent notifying you that the call was unsuccessful: “Sorry, the call is unsuccessful as the system cannot reach you or you have enabled Call Divert. Please disable Call Divert or try again.”

GlobalRoam *108* service is currently not available for MultiSIM subscribers.

Voice over LTE is a new standard for calls throughout many telco operators. Operators that can support VoLTE roaming, allows us to transit roaming voice call over a 4G LTE mobile network. You will experience crystal clear voice over VoLTE roaming, just like a local call in Singapore.

As of now, USA - AT&T (Operator) is StarHub’s partner for offering VoLTE roaming. Stay tuned for more operators onboarding on VoLTE roaming.

Standard roaming charges shall be applied for this service. Find out more here.

Please perform the following steps to access VoLTE roaming:

iPhone/iOS Device

1. Tap Settings.

2. Tap Mobile Data.

3. Ensure the mobile Data switch is in the “on” position.

4. Tap Mobile Data Options.

5. Tap Voice & Data.

6. Ensure 4G is selected (has a checkmark). If not, tap.

Android

1. Open the Settings app on your home screen or app drawer or slide down from the top of your screen. Source: Daniel Bader / Android Central.

2. Tap on Connections.

3. Tap on Mobile networks.

4. Toggle on VoLTE calls.

VoLTE roaming should automatically latch to the local network for VoLTE service just like local VoLTE network. If you are unable to use VoLTE, please check with your handset manufacturer for VoLTE roaming support or switch to another available roaming network (e.g., USA, T-Mobile).

It is a roaming service that enables StarHub Postpaid subscribers to make and receive voice calls, send and receive SMS and use data on an aircraft. The service is provided by StarHub in partnership with OnAir and Aeromobile.

All StarHub Postpaid mobile subscribers who are subscribed to either International Roaming or Pay-As-You-Roam are eligible to use inflight connectivity services. A 20% surcharge applies for Pay-As-You-Roam subscribers.

Currently, you can use OnAir or AeroMobile service on selected aircraft with Singapore Airlines or other airlines. The cabin crew on the flight will make an announcement if an inflight connectivity service is available.

It simple, turn OFF “Flight mode” or “Airplane mode” on your mobile phone and you will automatically log onto the supported inflight mobile network (if available) during flight.
Once you are logged on, you will be charged based on prevailing inflight connectivity charges. 

Please turn ON “Flight mode” or “Airplane mode” on your phone.

You need to first subscribe to either StarHub International Roaming or StarHub  Pay-As-You-Roam. Thereafter, you just need to turn on data roaming on your phone setting and get connected automatically. 

All StarHub International Roaming subscribers will be charged $25/day for unlimited roaming data usage for each SIM card. For StarHub Pay-As-You-Roam subscribers, a 20% surcharge applies. The data session will be reset at 00:00hrs, based on Singapore’s time.

For MultiSIM customers, roaming data usages will be billed and charged separately for each SIM card.  For example, if you use both SIM cards for data roam on the same day and incur 10MB for each SIM card, you will be charged $25 per day x 2 (i.e. $25 per day for each SIM card). A 20% surcharge applies for Pay-As-You-Roam subscribers.

You will be charged $0.02 per KB before you reach the daily usage cap. 
A 20% surcharge applies on top of prevailing rates for Pay-As-You-Roam subscribers.

You would need to turn OFF “Mobile Data” and “Data when roaming” on your phone.

You can use OnAir or Aeromobile service during cruising flight but not on ground, during aircraft take-off or landing.

No, only StarHub Mobile Postpaid customers can use roaming services on an inflight mobile network.

DataRoam Cap @ $100 is a roaming tool that ensures your data roaming usage charges do not exceed $100 per month, based on your bill cycle.

The DataRoam Cap @ $100 service is free.

Yes. You can activate the DataRoam Cap @ $100 service again with our Roam Manager (*100#). 

Yes, you can still receive or make outgoing voice/video calls and SMS even when your data roaming is suspended.

The DataRoam Cap @ $100 service is applicable on individual SIM cards, so data roaming usage is tracked separately for each card. It is advisable to roam with the main SIM card only as some roaming operators may not support or recognize the MultiSIM service.

Yes. The system will calculate the usage as $15 for the unlimited data surfing you have used for the day on Conexus Mobile Alliance Network.

Yes, DataRoam Cap @ $100 will only suspend your data roaming service, and not your local data access. 

DataRoam Cap @ $100 service limits your data roaming charges to a maximum of $100 per month. Your data roaming usage will be reset on your next bill cycle so you can use your data roaming till it reaches the $100 cap again.

Your roaming charges may not reach us in time to be reflected in your current bill. If this happens, these charges will be reflected in your next bill. Please rest assured that your data roaming usage charges are capped at $100, calculated based on your call dates within your bill cycle.

As our roaming partners may take a while to pass your mobile usage information to StarHub, we normally do an early suspension of your data roaming suspension to ensure that your total data roaming cost will not exceed $100.

Yes, you can access our Roam Manager to manually check your data roaming usage or to suspend/restore your data roaming access. Simply dial *100# to access Roam Manager.

It is a roaming service that enables StarHub Postpaid subscribers to make and receive voice calls, send and receive SMS and use data onboard a maritime vessel. The service is provided by StarHub in partnership with Telenor Maritime.

All StarHub Postpaid mobile subscribers who are subscribed to either International Roaming or Pay-As-You-Roam are eligible to use maritime connectivity services. A 20% surcharge applies for Pay-As-You-Roam subscribers.

Currently, you can use maritime connectivity services provided by Telenor Maritime on selected maritime vessels operated by the following liners.

Telenor Maritime: AIDA Cruises, Algérie Ferries, Bahamas Paradise Cruise Line, Color Line, Silversea, Costa Crociere, Cunard Line, La Compagnie Tunisiene De Navigation, DeepOcean, DFDS SeawaysFjordline, Fred.Olsen Cruise Lines, GulfMark, Havfisk, Hurtigruten Group, Intership, Irish Ferries, Mano Maritime, Norwegian Cruise Line, Oceaneering, P&O Cruises

Australia, P&O Cruises, Paul Gauguin Cruises, PGS, Phoenix Reisen, Polferries, Princess Cruises, Scandlines, Shell, Smyril Line, Statoil, Stena Line, Subsea 7, Viking Ocean Cruises, Visemar Di Navigazione S.r.l., BP, ConocoPhillips, Lie Gruppen, Hermes, Odd Lundberg AS, Fiskebas, Grand Circle Cruise Line, Lundin, North Sea Shipping

You are advised to check directly with the company operating the vessel about the availability of the mobile network prior to your departure date.

Ensure “Flight mode” or “Airplane mode” is turned off, then go to “Setting” > “Carrier” or “Mobile Network”

For Telenor Maritime: Select “Telenor Maritime” or “901 12” or “TelenorMar” or “MCP” or “MCP Maritime Com”

You need to first subscribe to either StarHub International Roaming or StarHub Pay-As-You-Roam. Thereafter, you just need to turn on data roaming on your phone setting and get connected automatically.

All StarHub International Roaming subscribers will be charged $25/day for unlimited roaming data usage for each SIM card. For StarHub Pay-As-You-Roam subscribers, a 20% surcharge applies. The data session will be reset at 00:00hrs, based on Singapore’s time.

For MultiSIM customers, roaming data usages will be billed and charged separately for each SIM card.

For example, if you use both SIM cards for data roam on the same day and incur 10MB for each SIM card, you will be charged $25 per day x 2 (i.e. $25 per day for each SIM card). A 20% surcharge applies for Pay-As-You-Roam subscribers.

You will be charged $0.02 per KB before you reach the daily usage cap. A 20% surcharge applies on top of prevailing rates for StarHub Pay-As-You-Roam subscribers.

Ensure “Mobile Data” and “Data roaming” settings are turned off on your phone, then go to “Setting” > “Carrier” or “Mobile Network”

For Telenor Maritime: Select “Telenor Maritime” or “901 12” or “TelenorMar” or “MCP” or “MCP Maritime Com”

You can get connected when the vessel is at least 2 nautical miles away from the port. You are advised to check with the crew onboard on the specific time the mobile network will be made available as this will differ for each vessel.

No, only StarHub Mobile Postpaid customers can use roaming services on a maritime mobile network.