Hassle-free device care experience with SmartSupport, a Safety Suite service


Get fast and hassle-free Device Swap or Replacement delivered to you within 4 hours*.  Enjoy 1-click Tech Support and Security Advisor features under SmartSupport and other services you can access as SmartSupport subscriber.


Key features

Device Replacement & Swap^

  • FREE delivery within 4 hours*
  • 1 Replacement and 3 Swaps

Make Service Request now!

Security Advisor

  • Scan and detect your compromised data
  • Assess your cyber security practice
  • Support on cyber security enquiries

Scan now! 

1-click Tech Support

  • Tech Specialist support on device queries e.g. data backup, device setup and connectivity
  • Available from 9am to 6pm daily.

Get Tech Support!

NOTE:

  • ^You may make 3 Swaps and 1 Replacement within a 12-month period. The 12-month period commences from the delivery date of the first service request. Service fee applies.
  • *If your request is accepted between 8.00am and 2.00pm Singapore time, Monday to Saturday, excluding Public Holidays. 


Get SmartSupport in 3 simple steps

Choose your Mobile device and plan
Step 1

Choose your Mobile device and plan
Add on your Safety Suite products
Step 2

Add on your Safety Suite products
Checkout for peace of mind
Step 3

Checkout to surf fast and stay safe

Available for users with any Mobile+ 2-year Plan, Star Plan and SIM Only plan. Subscribe with your new plan in-store or simply activate it on the StarHub App.


SmartSupport for Star Plan customers

At this time, subscription for SmartSupport is only available within 7 days from your date of purchase of eligible devices. If you did not manage to subscribe within this window, do register below to be informed once this eligibility criteria changes.

Email*



More for SmartSupport Subscribers

SmartSupport subscribers can have access to  a separate screen repair and battery replacement services under which you can get a screen repair or battery replacement from $79.

Separate Terms and Conditions apply.

How much does it cost?

 

Add on SmartSupport at just $14.26/month (inclusive of GST). No hidden fees. No activation fees. 

Sign up online now to enjoy FREE access to SmartSupport for 1 month! 

Get a Like Mobile Device# delivered to you FREE within 4 hours* with a top-up of a service fee.  

Service Request Fee

Type of Registered Device

Tier

Retail Price of Device

Swap Fee

Replacement Fee

Non-foldable devices

1

S$0 - S$500

S$80

S$220

2

S$501- S$1000

S$150

S$500

3

S$1001 - S$1,500

S$170

S$550

4

S$1,501 - S$2,000

S$250

S$680

5

≥ S$2,001

S$280

S$850

Foldable devices

1-4

Refer to service fees for non-foldable devices

5

S$2,001 – S$2,300

S$280

S$850

6

≥ S$2,301

S$600

S$1,200

NOTE:

  • #A Like Mobile Device means a Device, compared to the Registered Device, may be new or refurbished.
  • *If your request is accepted between 8.00am and 2.00pm Singapore time, Monday to Saturday, excluding Public Holidays. 
  • The cost of your Like Mobile Device will be based on the recommended retail price (RRP) in SGD as of the date of device launch and your current subscription plan.

How to subscribe?


Head over to any StarHub shops or sign up online. Sign up for SmartSupport with any Mobile+, EasyGo or new 4G mobile plan! 

Exclusive for SmartSupport

SmartSupport subscribers can have access to  a separate screen repair and battery replacement services under which you can get a screen repair or battery replacement from $79.

Separate Terms and Conditions apply.

SmartSupport FAQ

Screen Repair & Battery Replacement FAQ

Fast is now safe with Safety Suite


A comprehensive suite of innovative safety products and services that puts you in control of your digital security.