Worry-free device care.
Replace and Relax with SmartSupport, a SafeHub+ service.


Enjoy our new and enhanced features from SmartSupport, a one-stop device care plan for your mobile phone!
Top up for SmartSupport Plus to care for both your phone and up to 6 supplementary devices.

icon-ss
SmartSupport

$14.26/mth

What you'll get:
  • Unlimited Swaps and 1 Replacement every 12 months
  • Free island-wide doorstep delivery in 2 hours
  • Unlimited Device Refresh
  • icon-ss-plus
    Upgrade to SmartSupport Plus

    $19.00/mth

    Get extended device care with all the features included with SmartSupport, plus 2 swaps every 12 months for up to 6 supplementary devices.

     

     

    Both plans come with 24/7 Tech Support and Security Advisor among other services you enjoy as a subscriber.

    Features you'll enjoy with SmartSupport

    Image
    Doorstep Delivery in just 2 hours*

    For Swaps & Replacements of mobile devices - it's more convenient than ever!

    Read more...
    Image
    24/7 Tech Support

    Our Tech Specialists are available 24/7 to provide support for all your device queries and troubleshooting needs.

    Read more...

    NOTE:

    • ^The 12-month period commences from the delivery date of the first service request. Service fee applies.
    • *If your replacement or swap request is accepted between 9:00am and 5:00pm Singapore time, daily including Public Holidays.
    banner-smartsupport-plus-upgrade



    Pricing

     

    Add on SmartSupport at just $14.26/month or SmartSupport Plus at $19.00/month, (both inclusive of GST).
    No hidden fees. No activation fees.

    Tier

    Device RRP

    Swap Fee

    Replacement Fee

    Refresh Fee
    Non-foldable devices

    1

    S$0 - S$500

    S$80

    S$220

    S$79

    2

    S$501- S$1,000

    S$150

    S$500

    3

    S$1,001 - S$1,500

    S$170

    S$550

    4

    S$1,501 - S$2,000

    S$250

    S$680

    5

    > S$2,000

    S$280

    S$850

     Foldable devices

    1-4

    Refer to service fees for non-foldable devices

    5

    > S$2,000

    S$500

    S$1,000

    S$299

    NOTE:

    • Device RRP is the undiscounted S$ retail price of your Device (including GST) on the date the Device was launched by the Device OEM in Singapore.
    • Swap fee and Replacement fee indicated are for Like Mobile Devices. If you are offered Alternate Device at point of Service Request, the Swap fee or Replacement fee for the Alternate Devices will be made available to you.

    Device RRP

    Swap Fee

    S$250 & below

    S$60

    S$251 - S$500

    S$125

    S$501 - S$1,000

    S$190

    S$1,001 - S$1,500

    S$320

    S$1,501 - S$2,000

    S$530

    S$2,001 - S$3,000

    S$750

    Above S$3,000

    S$1,050

    NOTE:

    • Device RRP is the undiscounted S$ retail price of your Device (including GST) on the date the Device was launched by the Device OEM in Singapore.



    How to subscribe to SmartSupport? It's easy!



    icon-step-1
    Step 1

    Choose your preferred mobile plan online.
    icon-step-2
    Step 2

    Add on SmartSupport or SmartSupport Plus.
    icon-step-3
    Step 3

    Checkout and you're all done!

     

     

    Available for users with any 2-year Device Plan, Star Plan, Mobile+ and SIM Only plans. Subscribe with your new plan in-store, or simply activate it on StarHub App.

    Subscribe with existing mobile plan




    You can subscribe to SmartSupport anytime, with brand new or existing mobile devices now!

    Subscribe online on StarHub App, or visit any StarHub Store.



    Head over to SmartSupportPortal to register your devices, submit service requests, or get tech support.

    Login to SmartSupport Portal

    More for SmartSupport Subscribers


    Enjoy special offers for unlimited device repair and battery replacement services. Repair service is a separate service from SmartSupport.

    Separate T&Cs apply.

    More for SmartSupport Subscribers


    Enjoy special offers for unlimited device repair and battery replacement services. Repair service is a separate service from SmartSupport.

    Separate T&Cs apply.


    SmartSupport FAQ

    Device Repair and Battery Replacement FAQ

    Stay Safe with SafeHub+


    A comprehensive suite of innovative safety products and services that puts you in control of your digital security.

    SmartSupport: Hassle-free Device Care and 24/7 Tech Support

    The new SmartSupport and SmartSupport Plus has your back when it comes to device care.