Introducing SmartSupport

The one-stop solution for all your mobile issues.
Enjoy Device Replacement or Swap locally within 4 hours*! Plus, getting technical support for any device related issues is now just a chat or call away via online or the SmartSupport App on the registered device.

Device Replacement or Swap^
  • Enjoy 2 Swaps or 1 Replacement and 1 Swap in 12 months.
  • FREE delivery to any location in Singapore within 4 hours*
  • Need to make a Replacement or Swap overseas? We can take care of that for you too.
See overseas destinations
One-click access to Tech Support
  • Ask any device-related questions from 9am to 6pm daily.
  • Get help with setting up your new phone, including backup, data transfer and more.

How Does It Work?
Easy and Fast Replacement

Simply speak to our dedicated specialists to initiate a service request and your replacement device will be in your hands within 4 hours*. Delivery to an overseas address can also be arranged.
The cost of your replacement device will be based on the recommended retail price (RRP) in SGD as of the date of device launch and your current subscription plan.

Help, Anytime You Need It

Get your questions answered by simply talking or texting our Tech Specialists, from 9am to 6pm daily.

You can also access tips and tricks online or through the SmartSupport App on your registered mobile device. 


How much does it cost?


Add on SmartSupport at just $12/month (inclusive of GST). No hidden fees. No activation fees. 

Get a like-for-like mobile device# delivered to you FREE within 4 hours* with a top-up of the following service fee:  

Retail Price of Device
(Inclusive of GST, as of device launch date~)
Swap fee
(Inclusive of GST)
Replacement fee
(Inclusive of GST)
≤ $250 $25 $75
$251 - $500 $80 $220
$501 - $750 $150 $500
$751 - $1,500 $170 $550
$1,501 - $2,000 $250 $680
≥ $2,001 $280 $850
Can I sign up for SmartSupport?

Add on SmartSupport for your mobile device when you: 

  • recontract or sign up for a new #hellochange 2-year plan and purchase a mobile device.
  • sign up for a #hellochange no-contract SIM Only plan and purchase a mobile device. 
  • purchase a mobile device from any StarHub Shop and are an existing SIM Only customer.


How to subscribe?

Sign up for SmartSupport online or at any StarHub Shop.

You will be notified within 7 days once the subscription is processed successfully.  

Skip the queue, shop online

Head over to any StarHub Shop

Upon successful sign-up to SmartSupport, you can have access to screen repair service at $99.

Simply call our 24/7 hotline +65 6860 1720 to make a repair request!

Screen repair Terms & Conditions apply.


SmartSupport Lite

Can't live without your mobile device? Extend device protection to your existing mobile device. Exclusively for existing SIM Only customers. 


  • ^You may make 2 Swaps or 1 Replacement and 1 Swap within a 12-month period. The 12-month period commences from the delivery date of the first service request. 
  • #A like-for-like mobile device refers to a new or refurbished device.
  • *Your replacement device will be delivered to you via courier at a local address within 4 hours if your request is accepted between 8.00am and 2.00pm Singapore time, Monday to Saturday, excluding Public Holidays. Overseas delivery is available and is subjected to additional cost, delivery time and custom clearance.
  • ~The cost of your replacement device will be based on the recommended retail price (RRP) in SGD as of the date of device launch and your current subscription plan.


SmartSupport FAQ

Screen Repair FAQ

Hello to a new kind of mobile plan

No strings attached. No gimmicks. Check out our contract-free mobile plans.

Prepaid to Postpaid

Retain your mobile number when you convert your prepaid plan to postpaid.