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Disney+ Promotion FAQs

Top 5 FAQs


How can I get Disney+ on StarHub?

We are excited to share that StarHub customers will be able to enjoy Disney+ on us with the following plans:


New or Recontract TV+* / HomeHub+ Customers

Eligible Plan

Minimum 2 TV+ Passes

1 TV+ Pass (excluding Starter+) with HBO Pak or Premier+

Disney+ Bundled Access Period

Disney+ access till 31 March 2025

Customer Eligibility

Customers who sign up after 27 April 2023


Fibre Broadband Customers

Eligible Plan

2Gbps with 24-month contract

Disney+ Bundled Access Period

12 months of Disney+ access

Customer Eligibility*

All customers


*Existing StarHub TV Basic Group / Entertainment Pass customers (with black set-top box) can upgrade to TV+ Passes to enjoy Disney+ on us.


I have an existing Disney+ bundled access with eligible TV+ or HomeHub+ services. When can I enjoy Disney+ until?

For customers who have subscribed to eligible TV+ or HomeHub+ services on or before 27 April 2023


If your existing Disney+ access is bundled with your eligible TV+ or HomeHub+ plan,  you will be able to enjoy bundled Disney+ till 22 February 2024.


Example:

Your StarHub TV+ Activation date: 1 Jan 2023

Your D+ Entitlement ends on: 22 February 2024


For customers who have subscribed to eligible TV+ or HomeHub+ services after 27 April 2023


You will be able to enjoy bundled Disney+ till 31 March 2025


Example:

Your StarHub TV+ Activation date: 28 April 2023

Your D+ Entitlement ends on: 31 March 2025


You’ll be able to see this updated bundled access date on your StarHub App. 


I am already subscribed to Premier+ and 1 other TV+ Pass (excluding Starter+). How and when can I enjoy my Disney+ bundled access?

For existing Premier+ subscribers with 1 other TV+ Pass (excluding Starter+), we're working on enabling your access to enjoy Disney+ progressively. You'll receive an SMS or email notification once your Disney+ access has been enabled. 


How do I check my bundled access end date?

Your bundled access period has been updated, and you can check the revised end date on the StarHub App. Here are the steps:


  • Click on the ‘Entertainment’ icon.

StarHub App - Home Screen 


  • Click on ‘Find out more’ under the Disney+ section.

StarHub App - Entertainment


  • Thereafter, tap on ‘Explore now'.

Disney App page


  • You will then be brought to screen with your activated bundled access and the end date for your entitlement.

 


How do I deactivate my bundled Disney+ access?

Since your subscription is bundled with your eligible services, we encourage you to keep Disney+ until the bundled access period ends. You'll receive an alert before the promotion is over, and you can deactivate your Disney+ via StarHub App with the same steps above.

The "Unsubscribe" button will only appear in the app one (1) month before the end of the bundled access period. 


Current Disney+ Promotions


1
How can I get Disney+ on StarHub?

We’re excited to share that new and existing StarHub customers will be able to enjoy Disney+ on us by signing up for or re-contracting to the following plans 


New and Re-contract TV+* / HomeHub+ Customers

 

Eligible Plan

Minimum 2 TV+ Passes

1 TV+ Pass (excluding Starter+) with HBO Pak or Premier+

Disney+ Bundled Access Period

Disney+ access till 31 March 2025

Customer Eligibility

Customers who sign up after 27 April 2023


Eligible Plan

2Gbps with 24-month contract

Disney+ Bundled Access Period

12 months of Disney+ access upon activation

Customer Eligibility

All customers


*Existing StarHub TV Basic Group / Entertainment Pass customers (with black set-top box) can upgrade to TV+ Passes to enjoy Disney+ on us.


2
When will my Disney+ access start?

If you’re already subscribed to one of the eligible services, your Disney+ bundled access period will start from the date the StarHub service is activated. You’ll receive a Disney+ activation SMS from us.


3
I am already subscribed to Premier+ and 1 other TV+ Pass (excluding Starter+). How and when can I enjoy my Disney+ bundled access?

For existing Premier+ subscribers with 1 other TV+ Pass (excluding Starter+), we're working on enabling your access to enjoy Disney+ progressively. You'll receive an SMS or email notification once your access has been enabled. 


4
What's the difference between getting bundled Disney+ access through StarHub and subscribing directly to Disney+?

You can save S$11.98/month or $119.98/year with the bundled Disney+ access when you sign up for any eligible StarHub plans.


5
I've subscribed to the Disney+ add-on previously. Would I be able to get the bundled access if I sign up for the eligible service?

Yes, you will qualify for Disney+ on us promotion when you sign up or re-contract for an eligible plan.


6
I have access to Disney+ directly through Disney. Can I transfer my Disney+ subscription under StarHub to my existing account?

If you have access to Disney+ directly through Disney, you can still sign up for the StarHub promotion. If you activate the StarHub promotion with the same email address as your existing Disney+ subscription, your existing Disney+ access will be paused and your subscription will be managed through StarHub until cancelled. In this situation, your Disney+ subscription directly through Disney will automatically be un-paused if your subscription through StarHub ends.


If you have an existing subscription to Disney+ that is billed by a third party, please refer to this article.


7
What happens after my bundled Disney+ access ends?

You may continue to access Disney+, with a monthly subscription fee of $11.98 which will apply from the following month after your current access ends. Not to worry, you will be notified at least one month before your current Disney+ access ends, and you may choose to remove the Disney+ subscription from your StarHub billing account via  StarHub App if you do not wish to continue.




Existing Disney+ bundled access customers


1
I am an existing Disney+ bundled access with an eligible mobile or broadband plan. What happens to my bundled access after 22 February 2023?

If you were granted Disney+ access under an eligible mobile or broadband plan purchased before 22 February 2023, you will be able to enjoy a full 12 months of Disney+ from the date you received the first activation SMS. This is provided that you activate your Disney+ access within 30 days from the date you received your first activation SMS.

 

Example:

Date of first Disney+ activation SMS: 1 Jan 2023

Your D+ Entitlement ends on: 31 Dec 2023 (1 Jan 2023 + 12 months)*

*Provided you activated your Disney+ access within 30 days from your first Disney+ activation SMS.  


You’ll be able to see this updated bundled access date on your StarHub App.


2
I am an existing Disney+ bundled access with eligible TV+ or HomeHub+ services. When can I enjoy Disney+ until?

For customers who have subscribed to eligible TV+ or HomeHub+ services on or before 27 April 2023


If your existing Disney+ access is bundled with your eligible TV+ or HomeHub+ plan,  you will be able to enjoy bundled Disney+ till 22 February 2024.


Example:

Your StarHub TV+ Activation date: 1 Jan 2023

Your D+ Entitlement ends on: 22 February 2024


For customers who have subscribed to eligible TV+ or HomeHub+ services after 27 April 2023


You will be able to enjoy bundled Disney+ till 31 March 2025


Example:

Your StarHub TV+ Activation date: 28 April 2023

Your D+ Entitlement ends on: 31 March 2025


You’ll be able to see this updated bundled access date on your StarHub App. 


3
How do I check my bundled access end date?

You can check the revised end date on the StarHub App. Here are the steps:


  • Click on the ‘Entertainment’ icon.

StarHub App - Home Screen 


  • Click on ‘Find out more’ under the Disney+ section.

StarHub App - Entertainment


  • Thereafter, tap on ‘Explore now'.

Disney App page


  • You will then be brought to screen with your activated bundled access and the end date for your entitlement.


4
Can I recontract to keep my Disney+ access?

Yes, if you are re-contracting to eligible services, you will be entitled to Disney+ access again. Eligible services and the entitlement period as follows:


TV+* / HomeHub+ Customers

 

Eligible Plan

Minimum 2 TV+ Passes

1 TV+ Pass (excluding Starter+) with HBO Pak or Premier+

Disney+ Bundled Access Period

Disney+ access till 31 March 2025

Customer Eligibility

All customers who recontract after 27 April 2023


Eligible Plan

2Gbps with 24-month contract

Disney+ Bundled Access Period

12 months of Disney+ access

Customer Eligibility

All customers


General


1
What is Disney+?

Disney+ is the dedicated streaming home for movies and shows from Disney, Pixar, Marvel, Star Wars, National Geographic, and Star.

Access Disney+ to explore all the shows you can stream!


2
How do I activate my Disney+ access?

You can start activating your Disney+ bundled access via StarHub App. Once you have activated, you can start streaming on Disney+. Refer to our step-by-step activation guide here.


3
Can I activate Disney+ access while I'm overseas?

The access to Disney+ can only be activated within Singapore. You may activate your access upon your return from overseas. 


4
Is there a final date to activate my bundled access for Disney+?

We recommend that you activate your bundled access upon the activation of your StarHub service, as your bundled access period will begin from the day you receive your activation SMS from us.

For 1Gbps Broadband or Mobile customers, you will need to activate your Disney+ by 22 February 2023.


5
If I did not activate my Disney+ access, would I be charged for it after the bundled access period ends?

If you did not activate your Disney+ access, there will be no charges after the bundled access period ends.


6
How do I deactivate my bundled Disney+ access?

Since your subscription is bundled with your eligible StarHub services, we encourage you to keep Disney+ until the bundled access period ends. You'll receive an alert before the promotion is over, and you can deactivate your Disney+ via StarHub App following the same steps as checking your bundled access end date.

The "Unsubscribe" button will only appear in the app one (1) month before the end of the bundled access period.




Usage

 
1
How do I stream Disney+ via StarHub?

You can stream Disney+ via mobile app, web browsers, Android TV devices, Apple TV (4th Gen or later), selected smart TV models, and gaming consoles. Refer to the list of supported devices here.

 

Disney+ is also available on the StarHub TV+ Box and StarHub TV+ Pro. Please ensure your set-top box is updated to the latest firmware version. Alternatively, you may check for system update via the following steps: Go to Android TV Settings > Device Preferences > About > System update > Check for update

 

Refer to our step-by-step activation and user guide here.

 
2
Where can I download the Disney+ app for my devices? Can I download it while I'm overseas?

You can easily get the Disney+ app from the Play Store for Android and App Store for iOS. Please ensure that Singapore is set as your home region on your Play Store or App Store to download. If you encounter any other issues downloading the app to your device, you may chat or call Disney+ here.

Alternatively, you may also access Disney+ via your StarHub TV+ Box, StarHub TV+ Pro, PC Web Browsers, Android TV devices, Apple TV (4th Gen or later), selected Smart TVs models and Gaming Consoles. Refer to list of supported devices here.

 
3
Can I log in and stream on Disney+ when I'm overseas?

Disney+ is available for streaming in certain countries/regions worldwide. Yes, you will be able to watch your downloaded series and movies in offline mode when you are abroad provided that your version of Disney+ is supported in that country. If your device is online while you are abroad in a country where Disney+ is available, you will also be able to log in and stream content that is available in that country.

 
4
Will data charges apply when I stream on Disney+ using mobile devices?

Your data bundle will be deducted/charged accordingly when accessing Disney+. A friendly tip: use your home Wi-Fi to stream to avoid data bill shock, or you can download your favourite shows onto your mobile devices to watch on-the-go without an Internet connection.  

 
5
How many devices can I stream at the same time with my Disney+ account?

Each Disney+ account allows you to stream on up to 4 devices at the same time.

 
6
How many profiles can I create on my Disney+ account?

You can create up to 7 profiles with each Disney+ account. Once logged in to Disney+, you can go to Profiles to set up or manage your profiles. Read more.

 
7
Can I download movies and shows on Disney+?

You can download the same title as many times as you want on up to 10 devices, provided you have storage space available on your individual device. Downloads will stay in your DOWNLOADS for as long as you remain a subscriber, so long as you connect your Disney+-compatible device with the download to the Internet at least once every 30 days.

 

Downloads are supported on mobile devices: Apple and Android phones/tablets, as well as on the Amazon Fire Tablet apps.

 
8
Is there restricted content on Disney+?

Yes, some of the content included within the Star brand is considered 'mature' and may not be suitable for all audiences. The best way to ensure that others are not able to access this content is to set them up with their own profile(s) — you can either create a kid's profile or set the content rating below 14+. Please refer to the next question to learn more about other parental controls that help keep Disney+ suitable for all ages.

 
9
As a parent, how can I ensure that is safe for my kids to stream on Disney+?

Disney+ promotions multiple parental control features for your use:

  • Content Ratings
  • Kid’s Profile
  • Kid-proof Exit
  • Profile PIN
  • Profile Creation Restriction

Read more.

 
10
I want to cast the Disney+ show I'm watching on my phone to my TV screen. How do I do it?

If you have a StarHub TV+ set-top box, you can cast what you’re watching on your phone to your TV by setting up Chromecast on your StarHub TV+ box. You can read the detailed steps here.

Disney+ also supports Chromecast and Airplay. You can read more about wirelessly streaming Disney+ content from your Android or iOS mobile device to your TV here.

For other devices, you may refer to the device manufacturer for a quick guide on how to set up or mirror content to your TV.

 

Disney+ Add-On Available From 24 May 2023 Onwards

 
1
How can I get Disney+ as an add-on to my StarHub service?
  • You can subscribe to Disney+ as an add-on service via StarHub App.

disney screenshot

 

  • Go to the Entertainment tab on StarHub App.

disney screenshot 2

 

  • Click on ‘Find out more’ under the Disney+ section.
  • Thereafter, tap on ‘Explore now’.

disney screenshot 3

 

  • Choose ‘Subscribe’ from the top menu bar.

disney screenshot4

 

  • Click ‘Confirm’ thereafter.

disney pic 5

 
2
Who can sign up for Disney+ as an add-on subscription?

All StarHub customers with a postpaid consumer service (Mobile, Broadband or TV), and have no outstanding balance with StarHub, are eligible to subscribe to Disney+ as an add-on subscription.

 
3
What’s the difference between signing up for Disney+ via StarHub and directly with Disney+?

StarHub customers can enjoy an exceptional price of $8.99 (U.P. $11.98) per month with a 12-month contract and enjoy an additional 10% saving compared to the annual  plan retailing at $119.98.  

 
4
Is there a contract period for the Disney+ add-on?

There is a 12-month contract for the Disney+ add-on subscription. If you wish to terminate within the contract period, there will be an Early Termination Charge (ETC) based on the usual monthly subscription charges ($11.98/month) multiplied by your remaining months of the contract.

 
5
Is the Disney+ add-on monthly subscription fee pro-rated?

The monthly subscription fee of Disney+ will not be prorated. You will be charged for the full month even if you took up the Disney+ service after the start of the month. For example, if you subscribed to the Disney+ service on the 15th of a calendar month, you will still be charged for the full calendar month. Billing cycle for Disney+ will work independently of your existing StarHub billing cycle.

 
6
Can I subscribe to the Disney+ add-on when I’m overseas?

You will be able to subscribe to Disney+ add-on upon your return to Singapore.

 
7
How do I unsubscribe my Disney+ add-on subscription after the contract period?

You can unsubscribe your Disney+ subscription via StarHub App after the commitment period.

  • Go to the Entertainment tab on StarHub App.
  • Select Unsubscribe under Disney+.
  • Submit your request. You will receive an SMS or email once your request is processed.
 
8
I have subscribed to Disney+ as an add-on subscription. Can I sign up for the Disney+ on us promotion that’s bundled with eligible TV+ or Broadband plans?

Yes, you can. If you are an existing StarHub TV or Broadband customer with the Disney+ add-on subscription, your Disney+ add-on will be automatically converted without any Early Termination Charge upon your successful re-contract to the StarHub TV+ or HomeHub+ 1G/2G plan with eligible passes or StarHub Broadband 2Gbps plan respectively.

 

Support

 
1
How do I ensure I keep Disney+ access throughout the promotion period?

You need to maintain your StarHub subscription, e.g. at least 2 TV+ Passes or 1 TV+ Pass (excluding Starter+) with HBO Pak or Premier+, to keep your bundled Disney+ access throughout the bundled access period. If you make changes to your subscription and it no longer meets the eligible plan requirements, your Disney+ access will be terminated immediately.

 

Should your subscription meet the eligible plan requirements again, your Disney+ bundled access will resume. However, you’ll need to reactivate your Disney+ account. There will be no change to the end date of your Disney+ bundled access period.

 
2
If I make changes to my subscription, would my Disney+ access continue?

If you make changes to your subscription and it no longer meets the eligible plan requirements, your Disney+ access will be terminated immediately.

 

Should your subscription meet the eligible plan requirements again, your Disney+ bundled access will resume. However, you’ll need to reactivate your Disney+ account. There will be no change to the end date of your Disney+ bundled access period.

 
3
What happens to my Disney+ access if my StarHub service is suspended?

Your Disney+ access will be paused. You can activate your Disney+ access again once your TV+ service is reinstated

 
4
What happens to my Disney+ access if my StarHub service is terminated?

Unfortunately, your Disney+ access with StarHub will be terminated as well. You may subscribe to Disney+ directly to continue enjoying the service.

 
5
How do I know which type of TV plan am I currently subscribed to?

Not sure which TV plan you are on? No worries, here are 2 quick ways to check.

 

 StarHub App

  • Open StarHub App, log in and go to TV tab
  • Your Plan Type will show if you are on “StarHub TV+”, “Entertainment Passes” or “Basic Group” plan

StarHub App - Plan Type

 

Set-top box

The type of set-top box you are using will also indicate which plan you are on.

 

Set-Top Box

 
6
I have access to Disney+ directly through Disney. Can I transfer my Disney+ subscription under StarHub to my existing account?

If you have access to Disney+ directly through Disney, you can still sign up for the StarHub promotion. If you activate the StarHub promotion with the same email address as your existing Disney+ subscription, your existing Disney+ access will be paused and your subscription will be managed through StarHub until cancelled. In this situation, your Disney+ subscription directly through Disney will automatically be un-paused if your subscription through StarHub ends.


If you have an existing subscription to Disney+ that is billed by a third party, please refer to this article.

 
7
I did not receive any activation message for Disney+. What should I do?

You may wish to check if your email address and mobile contact number with StarHub are up-to-date. You may also want to check if the activation email is in your junk mailbox.

Alternatively, you can log in to StarHub App and activate your Disney+ bundled access on your own. Once you have activated, you can start streaming on Disney+. Refer to our step-by-step activation guide here.

 
8
I'm encountering problem with logging in to my Disney+ account or using the Disney+ app, what should I do?

If you need assistance for Disney+, you may wish to chat or call Disney+ here

 

You may be asked for your Disney+ ID for verification of your subscription. To find out your Disney+ ID, simply follow these steps.

 

  • Log in to StarHub App.

StarHub App - Home Screen

 

  • Click on the ‘Entertainment’ icon

StarHub App - Entertainment

 

  • Click on ‘Find out more’ under the Disney+ section

Disney App page

 

  • Thereafter, tap on ‘Explore now’

 

 

  • Your Disney+ ID will be displayed as shown