How can we help you today?

We are excited to share that both existing and StarHub customers will be able to enjoy Disney+ on us with the following plans:

*Existing StarHub TV Basic Group / Entertainment Pass customers (with black set-top box) can upgrade to TV+ Passes to enjoy Disney+ on us.

If you were granted Disney+ access under an eligible mobile or broadband plan purchased before 22 February 2023, you will be able to enjoy a full 12 months of Disney+ from the [date you received the first activation SMS]. This is provided that you activate your Disney+ access 30 days from your first activation SMS.

Example:

Your StarHub Broadband Activation date: 1 Jan 2023

Your D+ Entitlement ends on: 31 Dec 2023 (1 Jan 2023 + 12 months)*

*Provided you activated your Disney+ access 30 days from your first activation SMS.

You’ll be able to see this updated bundled access date on your StarHub App.

If your existing Disney+ access is bundled with your eligible TV+ or HomeHub+ plan,  you will be able to enjoy bundled Disney+ till 22 February 2024.

Example:

Your StarHub TV+ Activation date: 1 Jan 2023

Your D+ Entitlement ends on: 22 February 2024

You’ll be able to see this updated bundled access date on your StarHub App. 

Your bundled access period has been updated, and you can check the revised end date on the StarHub App. Here are the steps:

• Click on the ‘Entertainment’ icon.

• Click on ‘Find out more’ under the Disney+ section.

• Thereafter, tap on ‘Explore now'.

• You will then be brought to screen with your activated bundled access and the end date for your entitlement.

Since your subscription is bundled with your eligible services, we encourage you to keep Disney+ until the bundled access period ends. You'll receive an alert before the promotion is over, and you can deactivate your Disney+ via StarHub App with the same steps above.

We’re excited to share that new and existing StarHub customers will be able to enjoy Disney+ on us by signing up for or re-contracting to the following plans from 23 February 2023.

*Existing StarHub TV Basic Group / Entertainment Pass customers (with black set-top box) can upgrade to TV+ Passes to enjoy Disney+ on us.

If you’re already subscribed to one of the eligible services, your Disney+ bundled access period will start from the date the StarHub service is activated. You’ll receive a Disney+ activation SMS from us.

Yes, you will get one Disney+ access per eligible service. However, you will be required to use a different email address to register for separate Disney+ accounts.

You can save S$11.98/month or $119.98/year with the bundled Disney+ access when you sign up for any eligible StarHub plans.

Yes, you will qualify for the Disney+ on us promotion when you sign up or re-contract for an eligible plan.

If you have access to Disney+ directly through Disney, you can still sign up for the StarHub promotion. If you activate the StarHub promotion with the same email address as your existing Disney+ subscription, your existing Disney+ access will be paused and your subscription will be managed through StarHub until cancelled. In this situation, your Disney+ subscription directly through Disney will automatically be un-paused if your subscription through StarHub ends.

If you have an existing subscription to Disney+ that is billed by a third party, please refer to this article.

You can continue to access Disney+, however, a subscription fee of $11.98/month will apply from the next month after the current access ends. Not to worry, you will be notified at least one month before your current Disney+ access ends, and you can choose to remove the Disney+ subscription from your StarHub billing account via  StarHub App if you do not wish to continue.

If you were granted Disney+ access under an eligible mobile or broadband plan purchased before 22 February 2023, you will be able to enjoy a full 12 months of Disney+ from the date you received the first activation SMS. This is provided that you activate your Disney+ access within 30 days from the date you received your first activation SMS.

Example:

Date of first Disney+ activation SMS: 1 Jan 2023

Your D+ Entitlement ends on: 31 Dec 2023 (1 Jan 2023 + 12 months)*

*Provided you activated your Disney+ access within 30 days from your first Disney+ activation SMS.  

You’ll be able to see this updated bundled access date on your StarHub App.

If your existing Disney+ access is bundled with your eligible TV+ or HomeHub+ plan,  you will be able to enjoy bundled Disney+ till 22 February 2024.

Example:

Your StarHub TV+ Activation date: 1 Jan 2023

Your D+ Entitlement ends on: 22 February 2024

You’ll be able to see this updated bundled access date on your StarHub App.

Your bundled access period has been updated, and you can check the revised end date on the StarHub App. Here are the steps:

• Click on the ‘Entertainment’ icon.

• Click on ‘Find out more’ under the Disney+ section.

• Thereafter, tap on ‘Explore now'.

• You will then be brought to screen with your activated bundled access and the end date for your entitlement.

Yes, if you are re-contracting to eligible services, you will be entitled to Disney+ access again. Eligible services and the entitlement period as follows:

Disney+ is the dedicated streaming home for movies and shows from Disney, Pixar, Marvel, Star Wars, National Geographic, and Star.

Access Disney+ to explore all the shows you can stream!

You can start activating your Disney+ bundled access via StarHub App. Once you have activated, you can start streaming on Disney+. Refer to our step-by-step activation guide here.

The access to Disney+ can only be activated within Singapore. You may activate your access upon your return from overseas. 

We recommend that you activate your bundled access upon the activation of your StarHub service, as your bundled access period will begin from the day you receive your activation SMS from us.

For 1Gbps Broadband or Mobile customers, you will need to activate your Disney+ by 22 February 2023.

If you did not activate your Disney+ access, there will be no charges after the bundled access period ends.

Since your subscription is bundled with your eligible StarHub services, we encourage you to keep Disney+ until the bundled access period ends. You'll receive an expiry SMS before the access period ends, and you can deactivate your Disney+ via StarHub App.

The "Unsubscribe" button will only appear in the app one (1) month before the end of the bundled access period.

You can stream Disney+ via mobile app, web browsers, Android TV devices, Apple TV (4th Gen or later), selected smart TV models, and gaming consoles. Refer to the list of supported devices here.

Disney+ is also available on the StarHub TV+ Box and StarHub TV+ Pro. Please ensure your set-top box is updated to the latest firmware version. Alternatively, you may check for system update via the following steps: Go to Android TV Settings > Device Preferences > About > System update > Check for update

Refer to our step-by-step activation and user guide here.

You can easily get the Disney+ app from the Play Store for Android and App Store for iOS. Please ensure that Singapore is set as your home region on your Play Store or App Store to download. If you encounter any other issues downloading the app to your device, you may chat or call Disney+ here.

Alternatively, you may also access Disney+ via your StarHub TV+ Box, StarHub TV+ Pro, PC Web Browsers, Android TV devices, Apple TV (4th Gen or later), selected Smart TVs models and Gaming Consoles. Refer to list of supported devices here.

Your data bundle will be deducted/charged accordingly when accessing Disney+. A friendly tip: use your home Wi-Fi to stream to avoid data bill shock, or you can download your favourite shows onto your mobile devices to watch on-the-go without an Internet connection.  

Each Disney+ account allows you to stream on up to 4 devices at the same time .

You can create up to 7 profiles with each Disney+ account. Once logged in to Disney+, you can go to Profiles to set up or manage your profiles. Read more.

You can download the same title as many times as you want on up to 10 devices, provided you have storage space available on your individual device. Downloads will stay in your DOWNLOADS for as long as you remain a subscriber, so long as you connect your Disney+-compatible device with the download to the Internet at least once every 30 days.

 Downloads are supported on mobile devices: Apple and Android phones/tablets, as well as on the Amazon Fire Tablet apps.

Yes, some of the content included within the Star brand is considered 'mature' and may not be suitable for all audiences. The best way to ensure that others are not able to access this content is to set them up with their own profile(s) — you can either create a kid's profile or set the content rating below 14+. Please refer to the next question to learn more about other parental controls that help keep Disney+ suitable for all ages.

Disney+ promotions multiple parental control features for your use:

• Content Ratings
• Kid’s Profile
• Kid-proof Exit
• Profile PIN
• Profile Creation Restriction

Read more.

GroupWatch is a feature that lets you watch any title on Disney+ with your close friends and family virtually through the app. GroupWatch will sync your streams so that you can easily watch together, even when you're apart. Read more. 

If you have a StarHub TV+ set-top box, you can cast what you’re watching on your phone to your TV by setting up Chromecast on your StarHub TV+ box. You can read the detailed steps here.

Disney+ also supports Chromecast and Airplay. You can read more about wirelessly streaming Disney+ content from your Android or iOS mobile device to your TV here.

For other devices, you may refer to the device manufacturer for a quick guide on how to set up or mirror content to your TV.