How can we help you today?

FAQs for Premier League on StarHub

Troubleshooting


1
An error code popped up on my screen while watching on Premier League on TV+. What should I do?

Seeing an error message on your screen? Check this table for steps that may help resolve the issue.

Area of concern Suggested Checks/Resolution

Error N2024 on Edge browser / N2025

For the best viewing experience, please use Google Chrome.
N2009 / N2009 404 / N2009 504 / N2009 403 / N2007 / N2005/ 12646 / 102 / 1002 / A5002 / 12312/ PLB321 / PLB315 / PLA373

Update your launcher to the latest version (5.0.26). Please see below for the step-by-step guide.


For TV+ Box users / TV+ mobile app / Web: Please press the home button and try to playback again after a short while.


For TV+ Smart TV app users: Please press ‘retry’ and try to playback again after a short while.


For iOS mobile app users: We recommend updating your iOS to the latest version to improve your streaming experience 

N2018 / 1007 

“Max active session exceeded”

De-link one of the devices logged in on your account. Remove any of the linked devices with the following steps:

• Log in to starhubtvplus.com or the StarHub TV+ app.

• Go to "My Account" if you're on the web, or "More" if you're on StarHub TV+ app.

• Select "Device Management" and remove your desired device.

• Once successfully removed, simply log in with your new device and our system will link it automatically.

404 / BS9004

“Unable to connect with server”

“Unable to load asset, please try again later”.

Step 1: Please check your internet connection.

Step 2: TV+ Set-top Box users: Turn off and on your TV+ box.

Mobile App/Web users: Exit and launch your app/web browser again.


For the optimal viewing experience, make sure your TV+ app or set-top box is updated to the latest version and connect to high-speed internet (at least 10Mbps) when streaming.


StarHub Broadband is optimized for our StarHub TV+ set-top box. It can carry TV signals with the best quality of service regardless of network load and traffic. With StarHub Broadband and TV+, you’ll have a better way to view Premier League matches.


If you’re not subscribed to StarHub Broadband yet, check out our promotions with Premier League at starhub.com/premierleague

N7203 / N7207

“Subscription to StarHub TV Go Value-Added Service and the relevant Channel / Pack is required”.

Step 1: Please check your internet connection.

Step 2: TV+ Set-top Box users: Turn off and on your TV+ box.

Mobile App/Web users: Exit and launch your app/web browser again.


If the issue persists, you may need to log out and log in again.


Updating Your App / TV+ Box Launcher to the Latest Version

For customers using the TV+ app, please check that your app is updated to the latest version, then log out and log in again with your existing Hub iD and password.


For customers on the TV+ box, we recommend performing an upgrade on the launcher. To update the launcher, follow the steps below:

  • Go to My Account (head icon on the top right). 

AppTVBox_1

  • Select "Preferences".

AppTVBox_2

  • Press the home button on your remote control.

AppTVBox_3

  • If you see a popup prompt stating 'New Update Available', select the update option.

AppTVBox_4


The TV+ set-top box will restart after the launcher update, and you'll be able to access your subscribed channels. 


2
I encounter "No Information" on the programme guide / I am facing some display or quality issues while trying to watch the game. What steps could I take?
Area of concern Recommended Steps
No programme information is shown in TV Guide and Channel Information Bar for all channels on StarHub TV+ Box.

Update your launcher to the latest version (5.0.26). Please see the step-by-step guide.


If you’re already on version 5.0.26, please perform the steps below:


For TV+ Box users only:

Step 1: Go to My Account (head icon on the top right).

Step 2: Select “Preferences”.

Step 3: Select “Show Info Language” and press "OK".

Step 4: Select “中文” and press "OK".

Step 5: You will see the "Channel Setup and Data Synchronisation" screen. Wait for it to be completed.

Step 6: You can now switch the language back to English. Select “English” and press "OK". Wait for the Channel Setup and Data Synchronization process to be completed.

Step 7: TV Guide and Channel Information Bar should now be displaying the updated programme details. You will also be able to tune in to your TV channels.

Difficulties in streaming 4K matches on Ch 232.

To enjoy an optimal viewing experience for 4K matches on Ch 232, we recommend the following:

• A 4K TV which supports Ultra HD resolution, High Dynamic Range (HDR), and high refresh rate and response time.

• A StarHub TV+ Box or an Android Smart TV with a processor capable of decoding 4K video.

• Wired connection from your router to the StarHub TV+ Box or Android Smart TV.

• If a wired connection is not possible, we recommend a stable WiFi connection of at least 25Mbps.


Do note that most smartphones, tablets, laptops and computer monitors are not able to decode and display Ultra HD 4K videos natively.


If you are unable to view the 4K matches on Ch 232, you can still enjoy the simulcast matches in HD on your devices. For fixtures, please refer to starhub.com/pl-fixtures.

4K Channel (Ch 232) appears to have a darker colour profile.

To enjoy an optimal viewing experience for 4K matches on Ch 232, we recommend the following:

• A 4K TV that supports Ultra HD resolution, High Dynamic Range (HDR), and high refresh rate and response time.

• On your TV settings, ensure the High Dynamic Range (HDR) setting is selected.

• Ensure ‘4K’ is selected for the resolution on your TV+ box.

My TV has an intermittent black screen when connected to the TV+ set-top box.

Please try any of the following:

1. Use the HDMI cable that came together with the TV+ set-top box.

2. Connect the cable to another HDMI port on the TV.

3. On your TV+ set-top box, go to Settings (gear icon) > Device Preferences > Inputs & Devices, and turn off HDMI control.

4. If you have a 4K TV: Turn on your TV+ set-top box, go to Settings > Device Preferences > Display, and select 1080i. If the issue still persists, select 720p to watch at a lower resolution.

Non-optimal video quality on TV+ set-top box.

1. Reboot your router/mesh routers.

2. If your TV+ set-top box is connected via WiFi, go to My Account (head icon) > STB (Set-top Box) Information > Network status, and check the frequency and RSSI (Received Signal Strength Indication) value. The recommended frequency is 5 GHz and the RSSI value should be from -20 to –57.


Suggestions to improve the RSSI value on your TV+ set-top box:

• Move the TV+ box closer to the router.

• Use wired connection for your TV+ box, if possible.

• If your home network uses a mesh setup, consider adding another node to the mesh.

Non-optimal video quality on devices such as:

• Mobile phone

Tablet

Smart TV app

Web browser on laptop

Reboot your router/mesh routers.

Suggestions to improve network connection on these devices:

• Move the device closer to the router.

• Connect to 5 GHz connection where possible.

• If your home network uses a mesh setup, consider adding another node to the mesh.


3
I am unable to watch Premier League matches via StarHub TV+ app even though I had already subscribed to Premier+. What should I do?
  • Please log out and log in again with your Hub iD on your TV+ app. If the issue persists, you can reinstall the StarHub TV+ app.
  • To log out:
    • For mobile app users: Select "More" located on the bottom right, then select "Log off", and log in again with your Hub iD.
    • For Smart TV app users: Select settings (gear icon) on the top, then select StarHub TV+ App followed by "Logout", and log in again with your Hub iD.

Picture1


4
I am being prompted to subscribe to Premier League via my TV+ set-top box even though I had already subscribed. What should I do?

If you are prompted to sign up for Premier+ even though you already have a subscription, please log out and log in again with your Hub iD on your TV+ app, or reboot your TV+ box.


If you have multiple TV Subscription IDs, please select the one with the Premier+ / Premier Pack subscription upon logging in with your Hub iD. You can locate your TV Subscription ID in My StarHub app.


5
How can I identify which of my TV Subscription ID has the Premier League subscription if I have multiple subscriptions?
Log in to My StarHub app with your Hub iD, select TV, and then check your TV plans to locate the plan with Premier+ / Premier Pack. The corresponding Subscription ID will be reflected within.

PL FAQ 3

6
I have forgotten my Hub iD or Hub iD password. How do I reset my password on StarHub TV+ app/web?

If you forgot your Hub iD or password, you could reset them here. Just tap “Forgot your Hub iD” or “Forgot your Password” and follow the steps.


7
While streaming on my TV+ app, I got a pop-up that says I have exceeded multiple sessions. What should I do?

You will need to de-link one of the devices logged in on your account. Remove any of the linked devices with the following steps:


  • Log in to starhubtvplus.com or the StarHub TV+ app.
  • Go to "My Account" if you're on the web, or "More" if you're on StarHub TV+ app.
  • Select "Device Management" and remove your desired device.
  • Once successfully removed, simply log in with your new device and our system will link it automatically.

8
What is the recommended TV+ setup for the best streaming experience?

For the optimal viewing experience, make sure your TV+ app or set-top box is updated to the latest version and connect to high-speed internet (at least 10Mbps) when streaming. 


StarHub Broadband is optimized for our StarHub TV+ set-top box. It can carry TV signals with the best quality of service regardless of network load and traffic. With StarHub Broadband and TV+, you’ll have a better way to view Premier League matches.


If you’re not subscribed to StarHub Broadband yet, check out our promotions with Premier League at starhub.com/premierleague.



Recommended Do’s and Don’ts



1
To get you ready for Premier League, here are some of our recommended Do’s and Don’ts to help you!

Do

  • Ensure your broadband connection is on at least 10Mbps.
  • Use StarHub Broadband and StarHub TV+ box to enjoy the best viewing experience.
  • Use the HDMI cable provided to get the best viewing experience.
  • Upgrade your TV+ box launcher to the latest software version to enjoy the best viewing experience.
  • For the best viewing experience on your computer/laptop, we recommend you use the Google Chrome browser.
  • To cast matches to bigger screens, we recommend that you use Google Chromecast.


Don't

  • If you're not on the StarHub network, we suggest not to stream multiple sessions on the same WiFi network as it may affect the quality and viewing experience.
  • Casting to big screens through your mobile phones or web browser will only give you the highest resolution of 720p, compared to getting a TV+ box or using our TV+ Smart TV app on Android TV.


Interesting Facts

  • Resolution is dependent on the mobile network connectivity while watching on-the-go through StarHub TV+ mobile app or StarHub TV+ web browser.
  • Many factors such as the position of your TV+ box and your router will influence the network connectivity when you watch the match over WiFi.





Premier League Broadcast Schedule on StarHub



1
What are the details of the Premier League broadcast on StarHub?

For Premier League fixtures, please refer to www.starhub.com/pl-fixtures for the latest updates.




General



1
What is Premier League?

Premier League is the top-level football division in England contested by 20 clubs each season. The season usually runs from August to May on an accumulated point system, and the winner of the season will be awarded to the team that has the highest points after playing 38 matches.


2
How many matches are there in each Premier League season?

There will be 380 matches in each Premier League season, with each team playing 38 matches.


3
When does the Premier League season take place?
For 2022/2023 season, the Premier League will be from 6 August 2022 till 28 May 2023.

4
Who has the broadcast rights to Premier League currently?
StarHub has been awarded the broadcast rights to Premier League in Singapore for 6 years, starting from the 2022/2023 Premier League season. Find out more at https://www.premierleague.com/.

5
Will Premier League be part of the Sports+/Sports Pass/Sports d’Lite/Sports Group available today?

The Premier League channels, Hub Premier, will not be part of the existing Sports+/Sports Pass/Sports d’Lite/Sports Group available today.

Premier League will be offered as part of a new and dedicated product: Premier+ on TV+ and Premier Pack for Fibre TV.


Pricing and Offer for Premier League


1
Will Premier League be sold as a pack or on its own?

Great news! We’ve made football accessible for all!

You can subscribe to Premier+ on its own to watch on the StarHub TV+ app or subscribe it together with our StarHub services to have greater savings – the choice is yours!

For Fibre TV and cross-carriage customers, we have the Premier Pack just for you. More information will be available in July 2022.


2
What are Premier+ and Premier Pack?
TypeProduct NamePrice
TV+Premier+

Non-StarHub customers

$39.99/month

StarHub customers

$24.99/month


* Has a StarHub service subscription plan that’s at least $15/month at the point of billing

Fibre TV & Cross-CarriagePremier Pack$64.90/month

3
Why am I seeing $39.99 instead of $24.99 for Premier+ when I am eligible to sign up via My StarHub App?
Eligible customers who subscribe to Premier+ can rest assured that they will enjoy the StarHub Exclusive price at $24.99/month. The price $39.99/month reflected on the app shows the original without the offer price. Customers who sign up for Premier+ will only be billed when the 2022/2023 season starts in August 2022.

4
How much will it cost for Premier League with UEFA Champions League for existing StarHub mobile user?

For UEFA Champions League (UCL), you can also subscribe to Sports+ on top of your Premier+ subscription. Sports+ is available at $24.99/month 

  

If you would like to top up for a set-top box for a full experience, it is currently priced at $5.90/month.


5
I am a long- time StarHub Fibre TV customer, and I would like to sign up for Premier League. Why are there no discounts available for me?

For our StarHub Fibre TV customers, there's a way for you to get the Premier+ StarHub exclusive price at $24.99/month! Simply upgrade your existing pass to TV+ and add on Premier+ at $24.99/month. With TV+, access streaming apps such as Disney+, Netflix, HBO GO, Viu, and many more in one place, and watch them anytime, anywhere.


Premier+


1
Are there any offers available for existing StarHub customers? If I’m not an existing StarHub customer, could I also enjoy these offers?

We want to make Premier League available for all! You’ll be pleased to know that we have offers available for both new and existing customers – you need not be an existing StarHub customer to enjoy great deals!

Type

Price of Premier+

Offer pre-requisites

Price for

non-StarHub customers

$39.99/month


StarHub Exclusive Price

$24.99/month

Has or plans to sign up for another StarHub service subscription plan that’s at least $15/month


2
Am I eligible for the StarHub Exclusive Price for Premier+? Do I need to be a StarHub TV customer to qualify for the exclusive price for Premier+?

As long as you have a broadband, postpaid mobile or TV service plan that’s at least $15/month, you can enjoy the StarHub Exclusive Price for Premier+ from $24.99/month!


3
Will there be Pay Per View (PPV) for the individual matches?

There is no Pay Per View for individual matches currently.


4
I’m subscribed to the Premier League channels. Do I need to pay extra to watch it on StarHub TV+ app?

You’ll be able to catch Premier League on StarHub TV+ app anytime, anywhere without any additional cost on your StarHub mobile line! Ensure that your mobile data access point (APN) is set to "shwap" in order to not get any data charges. 


As a TV+ subscriber, you’re naturally entitled to register up to 5 devices and up to 2 streams simultaneously – given these are all within the same household.


5
Why is there a different price point for Premier+ and Premier Pack?

We’d like to bring more value to the way customers watch their Premier League games! Premier+ comes with features such as replay, short and long highlights, as well as start-over and time shift functions. We’d like to give more customers a chance to experience these great functions on Premier+ and the TV+ interface at an accessible price.


Premier Pack for Fibre TV


1
How do I know if I’m a Fibre TV customer?

Fibre TV customers today have a black set-top box, whereas TV+ customers have a white set-top box.

PLFAQ 1
Black set-top box for Fibre TV customers

PLFAQ 2

White set-top box for TV+ customers


2
When will Premier League for Fibre TV be available for sign up?

If you’re a Fibre TV customer, sign up via our StarHub shops or via www.starhub.com/premierleague at $64.90 per month.

 
To enjoy the full Premier League experience at a better price, why not consider upgrading to TV+?


With Premier+, get right into the heart of the Premier League action in 4K Ultra-HD, plus access instant replays, highlights and more at no extra cost. You get ALL of these great features  for only $24.99/month!


Prefer to watch your sports on-the-go? StarHub TV+ gives you the freedom to watch on your preferred devices whilst you’re on the move so you don’t miss out on any historic moments! Fret not if you did – you can turn back the clock to watch the games you’ve missed, so you can be kept up to speed and be part of any sports conversation!


With TV+, you can also access streaming apps such as Disney+, Netflix, HBO GO, Viu, and many more in one place, and watch them anytime, anywhere. Learn more about TV+ and its features here. See all the great offers for Premier+ here.


3
I don‘t wish to move to TV+. Are there any options for me to watch Premier League on Fibre TV?

Premier League will also be available to our Fibre TV customers. However, to enjoy the full Premier League experience at a better price, why not consider upgrading to TV+? For just $24.99/month, get more value out of your Premier+ subscription and witness the Premier League action in 4K Ultra-HD, plus access instant replays, highlights and more at no extra cost.


You’ll also be able to access streaming apps such as Disney+, Netflix, HBO GO, Viu, and many more in one place, and watch them anytime, anywhere. Learn more about TV+ and its features here. See all the great offers for Premier+ here.  

 
For customers who prefer to continue on Fibre TV, you can add on Premier Pack for Fibre TV at $64.90/month.


4
What’s the difference between Premier+ on TV+ and Premier Pack on Fibre TV?

Here’s a quick view of what you can enjoy on Premier Pack and Premier+.


Premier+ on TV+

Premier Pack on Fibre TV*

Premier League price

Non StarHub customers: $39.99/month


StarHub customers: $24.99/month

$64.90/month

No. of Premier League channels

10 channels

Ch 221 - 230

4 channels

Ch 221 - 224

Time-shift, replay

Yes

No

Long & short match highlights

Yes

No

Club pages

Yes

No

Real-time game analytics

Coming soon

No

Others:

Subscribe to streaming apps and watch them anytime, anywhere such as:

• Disney+

• Netflix

• HBO GO

• Viu

...and many more!

Yes

No


5
Other than these Premier League features on TV+, what are the other services on TV+ available that are different from Fibre TV?

With TV+, you can also subscribe to streaming apps and watch them anytime, anywhere such as:

  • Disney+
  • Netflix
  • HBO GO
  • Viu
  • and many more!


Cross-Carriage


1
When will cross-carriage be available for sign up?

Cross-carriage will be available for sign up from 8 July 2022.


2
How long will it take for cross-carriage service to be available on my Singtel TV once I have signed up?

We will submit your cross-carriage request to Singtel for verification against their subscriber records. Thereafter, Singtel will activate the Premier League channels on your Singtel set-top box to allow you to access the Premier League content. It will take up to 5 working days upon successful submission if all the required particulars are submitted accurately.


3
I’m a Singtel customer. How do I sign up for cross-carriage with StarHub?

You can sign up for cross-carriage via the web form on www.starhub.com/crosscarriage or head down to our shops with your NRIC and a copy of your Singtel bill with your Singtel TV number.


Do check that all details are filled in accurately to allow the cross-carriage application to be successful. The name and NRIC submitted to StarHub must match the corresponding name and NRIC on your Singtel TV account to be eligible.


4
I’m subscribed to Singtel mobile (or broadband) currently. Do I have to sign up for the cross-carriage option?

Cross-carriage option is only available for Singtel customers with an existing Singtel TV subscription.


5
I’m a Singtel customer, how do I know what my Singtel TV account number is?

You can refer to your Singtel bill for your account number, as shown below:

Cross carriage Q5


6
I would like to sign up for cross-carriage service via the online form on StarHub. How do I get my Singtel bill in PDF?
  • Log in to My Singtel App.
  • Click 'Bills' at the bottom of your app
  • Select your Singtel TV account
  • Click 'View Bill'
  • Click the share icon button on the top right
  • Save your bill in PDF.

Alternatively,

  • Log in to your OnePass by using email address.
  • Click ‘Bills & Payments’
  • Click ‘View My Bills’
  • Download your bills as PDF files.

7
I am not the main Singtel TV account holder. Can I apply on behalf of the main account holder?

We will require the rightful Singtel TV account holder to be present for the cross-carriage registration.


8
How will I know if my Premier League cross-carriage subscription is successful?

You will be notified via an SMS on the status of your application within 5 working days after you have successfully registered.


You may also try to tune in to Hub Premier channels via your Singtel TV box (on Singtel TV channels 102 to 105) to check if you are able to view the Hub Premier channels. If you are able to view all the four Hub Premier channels via your Singtel TV box, this means that your cross-carriage subscription is successful.


9
I’ve signed up for cross-carriage service. It has been more than 5 working days and I have yet to receive any SMS notification on the status of my cross-carriage application. How can I know the status?

You may want to tune in to Hub Premier channels via your Singtel TV box (on Singtel TV channels 102 to 105) to check if you are able to view the Hub Premier channels. If you are able to view all the four Hub Premier channels via your Singtel TV box, this means that your cross-carriage subscription is successful.


10
I have submitted a wrong contact information. What can I do to get notified?

You may want to tune in to Hub Premier channels via your Singtel TV box (on Singtel TV channels 102 to 105) to check if you are able to view the Hub Premier channels. If you are able to view all the four Hub Premier channels via your Singtel TV box, this means that your cross-carriage subscription is successful.


Once your subscription is activated, you will be able to create an account in My StarHub App and update your contact details through these steps:

  • Click ‘Others’
  • Click ‘Manage Hub iD’
  • Click ‘Change mobile contact number’

11
Will I be charged more than once if I had successfully submitted the application twice?

No worries! Rest assured that one Singtel TV account can only apply for one cross-carriage subscription, so you will not be charged more than once if you accidentally submitted the application twice.


12
I’m a Singtel customer and I’ve signed up for cross-carriage to watch Premier League on StarHub. Who should I reach out to for assistance?

For billing-related queries, you can reach out to StarHub here. For technical issues, you’ll need to contact Singtel to assist you further.


13
I am a cross-carriage customer. How do I check my bill?

Great news, you can check your bill easily at your fingertips with My StarHub App! Just download the app and sign up for a Hub iD. Find out more here.


14
I am a cross-carriage customer. How do I pay my bill?

You can pay for your bill via My StarHub app. You can also arrange for recurring payment via the app.


Make sure to log in using your Hub iD. If you don’t have one yet, you can set it up here.


Alternatively, you can use the form at the bottom of the StarHub bill for your bill payments.


15
I am a cross-carriage customer. If I sign up now, when will I be billed?

Cross-carriage customers will be billed on the day the cross-carriage service is activated. You can pay for your bill via My StarHub App. You can also arrange for recurring payment via the app.


Make sure to log in using your Hub iD. If you don’t have one yet, you can set it up here.


Alternatively, you can use the form at the bottom of the StarHub bill for your bill payments.


16
I am a cross-carriage customer. If I terminate my Singtel TV service with Singtel, will my cross-carriage subscription be automatically terminated?

As StarHub will not have records on any termination activities of Singtel TV services, customers will need to also terminate their cross-carriage service with StarHub.


17
I have 2 Singtel TV boxes. Will I be able to sign up to watch on both Singtel TV box?

Customers can sign up for 1 cross-carriage subscription on StarHub with every 1 Singtel TV account. In the scenario that you have two Singtel TV boxes under the same Singtel TV subscription, you will need to check with Singtel to find out if you are able to view on both TV boxes with the same TV subscription.


18
What channel numbers will Premier League be on Singtel TV via cross-carriage?

We believe that the Premier League will be on Channel 102, 103, 104, and 105 on Singtel TV via cross-carriage. However, for up-to-date information on channel number, please check with Singtel.


19
Will I be able to watch Premier League on Singtel CAST or Singtel TV GO app after I subscribed to cross-carriage on StarHub?

Cross-carriage customers can enjoy Premier League through their Singtel TV box, but will not be able to view the channels on their Singtel CAST streaming app or Singtel TV GO app.


If you'd like to watch Premier League anytime, anywhere and stream on your devices, you can consider signing up for Premier+ here.


20
Can the cross-carriage customer record Premier League games on the Singtel TV box?

For information on recording capabilities on Singtel TV box, please check with Singtel directly.


21
I’ve registered for cross-carriage and I received an SMS which says “Hi! We would like to inform you that we encountered issues with your request for Premier League cross-carriage service. Please contact your current TV service provider to find out more.” What should I do next?

We recommend that you ensure your Singtel service subscription payment is up-to-date before re-submitting your registration for cross-carriage again.


22
I’ve submitted my request for cross-carriage service but I changed my mind. Can I stop my application?

Once the application for cross-carriage is submitted, the request is sent via our system to Singtel. As such, we will not be able to intercept the request.


23
Is Premier Pack on cross-carriage contract-free? Why is there a ‘contract end date’ reflected for my Premier Pack cross-carriage service on My StarHub App?

We recommend updating your My StarHub App. There will not be any ‘contract end date’ in the latest app version. Do note that there is still a minimum one-month subscription Premier Pack before you can terminate your subscription.


Sign-up procedures


1
When can I sign up to watch Premier League?

Good news! You can now sign up for Premier+ and Premier Pack.


2
Where and how can I sign up to watch Premier League?

You’ll be able to sign up for Premier+ or Premier Pack on our website or physically in StarHub shops.


Customers who are already on StarHub TV+ can also sign up via My StarHub App. Simply log in, choose “TV”, tap the “Modify” button, and add Premier+. If you need more information on how to log in to My StarHub App, click here.

PLFAQ 3


3
I’ve signed up for Premier+ with StarHub on TV+. What’s next? Will I immediately have access to the channels?

The new channels, Hub Premier, are now available.


However, rest assured that TV+ customers on Premier+ will only be billed from 6 August 2022 when the Premier League season starts.


4
I am an existing StarHub TV customer without a broadband plan. Do I only need to add Premier+ into my subscription?

If you are a TV+ customer, you can add Premier+ subscription seamlessly via My StarHub App. If you are Fibre TV customer, we recommend that you first recontract your TV pass to TV+ online here or visit our StarHub shops to do so.


5
I would like to sign up for HomeHub+. Where should I sign up?

If you are interested in getting HomeHub+ and it's your first time to sign up for TV and broadband with us, we recommend that you sign up for HomeHub+ here or visit our StarHub shops in Bugis Junction, Causeway Point, Waterway Point, and Westgate.


If you want to renew your TV and broadband service, you can do so online or visit our shops.


6
I would like to upgrade from Fibre TV to TV+. How should I go about doing it?

Great choice! If you are interested in upgrading to TV+, we recommend that you recontract your current TV pass to TV+ first online, and then add Premier+ to your subscription. Alternatively, you can opt to upgrade to HomeHub+ to enjoy an all-in-one bundle including broadband services.


Billing


1
I signed up for Premier+ or Premier Pack before the season begins on 6 August 2022. When will I be billed?

Great news! Customers who have signed up for Premier+ on TV+ before 6 August 2022 will not be billed until 6 August 2022.

Customers who sign up for Premier+ from 6 August 2022 onwards will be billed on the day the service becomes activated.

Your charges will be pro-rated according to your bill cycle. To understand how to read your StarHub bill, click here.


If you sign up for Premier Pack for your Fibre TV plan, it will be billed on the day the service is activated. Cross-carriage customers will also be billed on the day the service becomes activated.


2
Why does my bill show that I’m charged $34.99/month when it was $19.99/month or $24.99/month during sign up?

To continue enjoying the StarHub Exclusive Price of $19.99/month or $24.99/month, you’ll need to remain subscribed to a postpaid mobile, broadband or TV plan with a minimum $15 monthly plan at the point of each billing cycle. There will be a review at each billing cycle for the offer eligibility.


3
Will there be charges for Premier+ or Premier Pack after the season ends and before the next season starts?

Your Premier+ or Premier Pack will continue to be charged on a monthly basis even after the season ends. You may consider unsubscribing if you do not wish to be charged. However, do note that should you stop your Premier+ subscription, you won’t be able to get back the offer prices (Early Bird or StarHub Exclusive) if you decide to subscribe again later on.


4
There will be World Cup happening from Nov – Dec 2022. Will my subscription charges on Premier+ or Premier Pack be paused?

Your Premier+ or Premier Pack will continue to be charged on a monthly basis even when there are no Premier League games during the month. You may consider unsubscribing if you do not wish to be charged. However, do note that should you stop your Premier+ subscription, you won’t be able to get back the offer prices (Early Bird or StarHub Exclusive) if you decide to subscribe again later on.


5
I’ve secured an Early Bird StarHub Exclusive offer. Is my Early Bird StarHub Exclusive price for Premier+ guaranteed until I decide to unsubscribe?

Your Early Bird StarHub Exclusive offer will be guaranteed for the next 24 months starting from 6 August 2022 as long as you remain subscribed to a postpaid mobile, broadband or TV plan with a minimum $15 monthly plan at the point of each billing cycle. Do note that the offer price will no longer apply once you cancel and re-subscribe again.


6
Why does StarHub say Premier+ is contract-free when I see 24-month contract indicated when I tried to purchase Premier+?

Don’t worry! Rest assured that Premier+ remain contract-free for all our customers! Do ignore the 24-month contract indicated and refer to the Terms & Conditions listed in your Service Agreement, which state: 

‘If you subscribe to Premier+ and do not add on any other StarHub TV+ passes during the course of your Service, the early termination charges set out in the table will not be applicable.’


7
Is Premier+ or Premier Pack contract-free? Why is there a ‘contract end date’ reflected for my Premier+ add-on on My StarHub App?

We recommend updating your My StarHub App. There will not be any ‘contract end date’ in the latest app version. Do note that there is still a minimum one-month subscription for Premier+ or Premier Pack before you can terminate your subscription.


Product and Features


1
What’s so different about Premier League on StarHub?

We are changing the game! With Premier+, watch the Premier League games in 4K Ultra-HD and enjoy an enhanced viewing experience as you will have the ability to start over, replay key highlights or apply time-shift! Our dedicated 4K Ultra-HD channel will also be at no extra cost to all Premier+ customers. Smart TV+ app and TV+ Pro users can immerse themselves in the game with live game statistics available at their fingertips or pledge their favourite clubs easily with the ‘Club pages’ feature.

Other than these great features, you’ll be able to host a watch party with your family and friends next time!


2
Why should I top up to get a TV+ set-top box?

Your viewing experience will be greatly enhanced with the TV+ set-top box. With the box, you’ll be able to catch the games in 4K Ultra-HD resolution on the big screen or select long or short highlights to replay.


Look forward to live game statistics, club pages and watch party features to improve your match day experience in the future!


3
Is there a separate app for Premier League?

You’ll be able to watch Premier League on StarHub TV+, one single app for all your entertainment needs on StarHub.


The StarHub TV+ app will allow you to watch the games anytime, anywhere on-the-go within Singapore. You can now also download the StarHub TV+ app on Android TV (version 10 and above) via Google Play Store to catch Premier League on TV+ without a set-top box.


As a TV+ subscriber, you're naturally entitled to link up to five (5) devices and stream on two (2) devices simultaneously with just one single Hub iD login - given these are all within the same household.



4
If we do not have StarHub broadband, can I still rent a StarHub set-up box enjoy Premier League on the big screen?

Our TV+ set-top box will work with any active broadband service. To have the best experience, we recommend that you pair our StarHub broadband service with the TV+ set-top box. You can consider the great deals available for our broadband service today here!


5
Is the StarHub TV+ app available on Android TV stores and Samsung TV app gallery?

Great news! The StarHub TV+ app is now available for download in Google Play Store for Android TVs (TV brands such as Xiaomi, Prism, Sony, Panasonic).


Currently, this is not available in the Samsung TV app gallery but stay tuned to our website and social media channels for any new TV updates on StarHub.


Alternatively, you can consider using Chromecast or add on a TV+ box at $5.90/month to watch on the big screen.


6
Why can't I watch Hub Premier Channel 232 on my browser/mobile/ tablet device?

Hub Premier 2 on Channel 232 is a 4K channel and is best viewed on 4K-supported TV. We understand there are some devices which are unable to play 4K content – Not to worry! You’ll be able to stream the same Hub Premier 2 in HD on Channel 222 instead.


Content, Broadcast, and Network


1
How many Premier League matches will I be able to watch with StarHub?

All Premier League customers on Premier+, Premier Pack, and Cross-Carriage are able to watch all 380 Premier League matches.


2
How many channels will be shown on Premier+, Premier Pack and Cross-Carriage?

All Premier League customers on Premier+, Premier Pack, and Cross-Carriage are able to watch all 380 Premier League matches.  Premier+ offers 10 channels, while Premier Pack and Cross-Carriage offer 4 channels.


3
What are the additional benefits I enjoy as a Premier + customer?

Customers subscribed to Premier+ will also be able to enjoy matches in 4K Ultra HD, time shift and replay with long and short match highlights. Smart TV+ app and TV+ Pro users can immerse themselves in the game with live game statistics available at their fingertips or pledge to their favourite clubs easily with the ‘Club pages’ feature. More new features will also be made available such as party watch and multi-viewing.


4
What happens on Premier Pack and Cross-Carriage if there are more than 4 simultaneous Premier League matches?

In the rare event that more simultaneous matches are played, the Premier Pack and Cross-Carriage channels will broadcast the additional matches right after the live matches. For example, if 5 matches are played at 10:00 pm, 4 will be concurrently live, and the 5th will be played right after.  The most popular matches will be selected to be live.  In the last season of the Premier League, there was only one match day where there were more than 4 simultaneous matches.


5
What other sports content do I get when I sign up for Premier League?

Other than live Premier League matches, you’ll have key Premier League content such as match highlights and matchday shows.


6
What are the channels broadcasting Premier League?

Premier League will be broadcasted on our new channels Hub Premier (Ch 221 – Ch 230)


7
Will the Premier League channels broadcast other football games such as FA Cup, Carabao Cup, Super Cup or Community Shield Cup?

Hub Premier will only broadcast the Premier League games.

Currently, FA Cup, Carabao Cup, Super Cup or Community Shield Cup are not available on StarHub.


8
Will the Premier League channels broadcast other football leagues like Bundesliga, Champions League, La Liga, Ligue 1, Serie A, MLS, A-League, and Singapore Premier League?

Hub Premier will not broadcast other football leagues. However, these leagues are available on the other StarHub Sports channels available on the Sports+ TV pack:

Football League

Channel

StarHub TV+

Fibre TV

Bundesliga

Hub Sports 2 (Ch 202)

Sports+

Sports Group

or

Sports Pass

Champions League

beIN Sports 3 (Ch 214) / beIN Sports 4 (Ch 215) / beIN Sports 5 (Ch 216)

Europa League

Europa Conference League

La Liga

beIN Sports (Ch 213)

Ligue 1

Serie A

MLS

A-League

Singapore Premier League

Hub Sports 1 (Ch 201) / Hub Sports 2 (Ch 202)


9
How do I access StarHub TV+ on my desktop/laptop or mobile to watch the games?

For web on your desktop/laptop, you can log in to StarHub TV+ at www.starhubtvplus.com to start watching.

For mobile,

  • Download and install the StarHub TV+ app from Apple App Store or Google Play Store.
  • Launch the StarHub TV+ app.
  • Log in with your Hub iD (if not done so) or select "Create Hub iD" (if not done so).
  • Navigate to "Premier League" on the Home screen and go to “Upcoming matches”.
  • Alternatively, go to “Guide”, find Ch 221 or use the “All Channels” filter and select Sports.
  • Click the “Watch” button on the details page.

10
How do I watch the channels with my TV set-top box?

TV+ customers can simply tune in to Hub Premier Channel 221 – 230 after your Premier League TV service has been activated. Do note that there may not be programme available in all 10 channels at every time.


11
Can I Chromecast or Airplay the matches from my desktop/laptop or mobile to a bigger screen?

Yes, you’ll be able to Chromecast the matches. However, you can improve your viewing experience and watch football matches in 4K Ultra-HD quality if you top up for a TV set-top box at just $5.90/month.

If there are any difficulties in casting the matches, we suggest reaching out directly to your TV manufacturer to resolve the issue.

Airplay will not be available.


12
Can I watch Premier+ directly on Samsung TV or Android TV?

Great news! StarHub TV+ app is now available for download in Google play store for Android TVs (TV brands such as Xiaomi, Prism, Sony, Panasonic).

Currently, this is not available on Samsung TV app gallery but stay tuned to our website and social media channels for new TV updates on StarHub.


Alternatively, you can consider using Chromecast or add on a TV+ box at $5.90/month to watch on the big screen.


13
I missed the match, will there be a repeat telecast or catch-up available??

Yes, there will be repeat telecast and time-shift function (on TV+) for you to catch up with the game.


14
I am facing technical/login/app issues. Who can I contact?

For assistance, you can reach us on Facebook or WhatsApp. Alternatively, send us an email for any billing or technical queries.


15
Can I record Premier League Games?

For now, all games are available as catch-up in different versions: Full game, mini game version (10 minutes) or short highlight version (3 minutes). With Premier+, you’ll no longer need to record your games when it’s so easy to catch up with what you’ve missed!


Fibre TV customers can record Premier League games via the Smart TV™ value-added service and a digital video storage device (Western Digital My Passport) from selected recommended retailers. For more information, please click here.


For information on the recording capabilities of the Singtel TV box for cross-carriage customers, please check with Singtel directly.


16
Can I watch Premier League via StarHub TV+ while I'm overseas?

StarHub has the broadcast rights for Premier League in Singapore only. Customers will not be able to use StarHub TV+ to watch Premier League overseas.


17
How many matches will I be able to watch concurrently?

Currently, you’ll be able to view the matches on up to 2 devices concurrently per TV+ account.


You can link up to a maximum of five (5) devices and stream on two (2) devices at any one time.


If you also have the StarHub TV+ Box, it comes with its dedicated streaming capacity (not part of the two concurrent streams) and does not count towards the limit of five (5) devices.


18
I’m watching the game and I don’t want to see the score display on the side. Can it be removed?

The score display on channel 221 is a direct feed from Premier League. As an alternative, you may want to view the match on a different Hub Premier channel where the match is also being broadcast. Please check the guide for the schedule.


19
What are the key differences of TV+ from watching Premier League from piracy sites and pirate TV boxes?

With TV+, you’ll get to stream and watch the game with clear graphics and lag-free broadcast without delays anytime, anywhere. Interactive features are also available with Premier League broadcast via StarHub.

You’ll also get access to device assistance from StarHub when you face any technical issues. In addition, piracy sites and pirate TV boxes are unauthorised in Singapore.


20
What is Starter+? Why am I getting Starter+ when I sign up for Premier+? Is there a charge for Starter+?

Besides catching the Premier League action on Premier+, we’re giving you complimentary access to a curated selection of on-demand entertainment experience with Starter+.

Starter+ Pass includes the latest Asian dramas and variety programmes, classic Hong Kong movies starring all-time favourite actors, BBC First dramas with high production value, award-winning documentaries from Curiosity Stream and much more.

To find out more about Starter+, click here.


21
Where can I check the Premier League game schedules?


Alternatively, visit www.starhub.com/pl-fixtures to check the Premier League game schedules.


Termination


1
How do I cancel my Premier League subscription?

You can cancel your Premier+ subscription via My StarHub App. Click on "TV" and then click "Modify" to remove Premier+ from your subscription.

Do note that there’s a minimum one-month subscription required from 6 August 2022 before you can cancel it successfully. There will be no early termination charges.


2
Can I resume my Premier League subscription if I’ve previously cancelled it?

You’ll be able to add Premier League to your subscriptions again. However, if you previously subscribed to Premier+ with the early bird or early bird StarHub Exclusive price, do note that they will no longer apply once you cancel and re-subscribe again.


3
How do I terminate my cross-carriage service?

You’ll need to put in a formal request to terminate the service with us at any of the 4 StarHub shops (Jurong Point, Nex, Tampines, Plaza Singapura) in order to cancel the cross-carriage service. We’ll then pass this termination request to Singtel to end the cross-carriage feed on your Singtel TV box. Do note that early termination charge will apply.