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1Gbps Network



1
What is the theoretical and typical speed range for surfing on 4G Gigabit network?

The typical download speed indicates what mobile users are likely to experience around 80% of the time and is illustrated on the mobile broadband speed page.



Theoretical Speed 1Gbps
Stationary 60-380Mbps
Mobility 40-160Mbps
Uplink 20-90Mbps


Based on StarHub’s measurement using Cat 16 device supporting up to 1Gbps using Ookla Speedtest application. Tests will be conducted later once Cat18 (supporting up to 1.2Gbps) devices are available.


2
What are the factors which will affect the download speed range that you published?

The typical download speed range represents what a customer is likely to experience in actual conditions when accessing mobile Internet. A customer’s experience with download speed will vary as there are many factors that can affect the download speed such as:

  • Location and time of accessing
  • Amount of network traffic and coverage
  • Accessing on the move or in stationary position
  • Performance of the handset/ handset used
  • Web servers condition of websites and other external factors
  • Environmental factors such as built-up area

3
How can I enjoy surfing with speeds of up to 1Gbps on 4G Gigabit network?

All StarHub customers on our eligible mobile plans are able to enjoy the speed of up to 1Gbps immediately as some sites are already on-air. However, customers must use a supported handset and be located within the network coverage area in order to enjoy the 4G Gigabit speed.


Eligible mobile plans:

  • Mobile+ $65/$95/$155 2-year plans
  • 4G $55/$80/$110 2-year plans
  • 4G $25/$50 SIM Only plans
  • #hellochange $55/$80/$110/$243 2-year plans
  • #hellochange $50/$75/$105/$238 2-year plans
  • Lite/XS/S/M/L/XL

4
Where can I enjoy 4G Gigabit network in Singapore?

StarHub 4G Gigabit network was deployed in Marina Bay and now covers key shopping belts, transport hubs and heartland town centres, including Central Business District, Chinatown, Bedok, Bishan, Clarke Quay, Clementi, Orchard Road and Tampines at street level. StarHub will extend coverage to other high-traffic areas progressively.


5
What are the handsets that can support speeds up to 1Gbps?

Please see below for the list of handsets that support the 4G Gigabit service in Singapore:

  • Apple iPhone Xs
  • Apple iPhone Xs Max
  • Apple iPad Pro 11 inch 
  • Apple iPad Pro 12.9 inch
  • Apple iPhone 11 Pro
  • Apple iPhone 11 Pro Max
  • Huawei Mate 10 Pro
  • Huawei P20
  • Huawei P20 Pro
  • Huawei Mate 20 Pro
  • Huawei P30 Pro
  • LG G7 Plus ThinQ
  • LG V40 ThinQ
  • OPPO Find X
  • OPPO Reno 10x Zoom
  • Samsung Galaxy S9
  • Samsung Galaxy S9 Plus
  • Samsung Galaxy Note 9
  • Samsung Galaxy S10e
  • Samsung Galaxy S10
  • Samsung Galaxy S10 Plus
  • Samsung Galaxy Note 10
  • Samsung Galaxy Note 10 Plus
  • Sony Xperia™ XZ2

6
I have a 4G smartphone from overseas but it does not work on StarHub’s 4G Gigabit network, why?

Due to different 4G technology adopted by different operators around the world, your 4G smartphone might be configured to run only on a specific country's 4G network and thus not compatible with StarHub's 4G Gigabit network.


7
Do I have to pay to enjoy the 4G Gigabit network?

No. StarHub customers will get to enjoy the speed upgrade (up to 1Gbps) for free as long as you are on StarHub’s mobile postpaid Lite/XS/S/M/L/XL plans.


8
Can customers on legacy 4G mobile plans enjoy the benefits of 4G Gigabit network?

Customers on the eligible mobile plans are able to enjoy the benefits of 4G Gigabit network. Those on existing legacy plans will need to upgrade to these new plans before they can enjoy the benefits. Customer must use a supported handset and be located within the coverage area.


Eligible mobile plans:

  • Mobile+ $65/$95/$155 2-year plans
  • 4G $55/$80/$110 2-year plans
  • 4G $25/$50 SIM Only plans
  • #hellochange $55/$80/$110/$243 2-year plans
  • #hellochange $50/$75/$105/$238 2-year plans
  • Lite/XS/S/M/L/XL

9
How do we get a progressive update of 4G Gigabit network upgrade?

Please look out for updates at starhub.com/gigabit


10
How do we get a progressive update of 4G Gigabit network supported handsets?

Please look out for updates at starhub.com/gigabit