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HomeHub+ 1G comes with 1Gbps Fibre Broadband, Netflix Standard Plan and 1 unit of StarHub Smart WiFi (for new sign-ups and selected recontract plans), whereas HomeHub+ 2G comes with 2 dedicated 1Gbps Fibre connections, Netflix Premium Plan and 1 unit of StarHub Smart WiFi Pro so you can enjoy superfast broadband at double the bandwidth and coverage.

	HomeHub+ 1G	HomeHub+ 2G
Broadband Service	1Gbps Fibre Broadband	2Gbps Fibre Broadband
Netflix subscription	Netflix Standard Plan	Netflix Premium Plan
Device	StarHub Smart WiFi (for new sign-ups and selected recontract plans)	StarHub Smart WiFi Pro (for all customers)
Set-up

You may choose to add the following service(s) at the below charges:

To check your recontract eligibility, you may check using StarHub App.

1. Click "TV" from the home page.

2. Select the account you would like to check your recontract eligibility.

You will see a Recontract button if you are eligible for recontract.

Alternatively, you may head down to any StarHub Shop or call our Sales Hotline at 1630.

Your subscription or contract will commence after all applicable services and equipment are fully activated and delivered/installed respectively. Prevailing charges for each individual service will apply prior to the commencement of your HomeHub+ subscription.

Yes, you may. The new subscriber will take on the remainder of your contractual obligations to StarHub. Your Netflix account will also be terminated, and the new owner will be requested to activate the Netflix account separately under his or her HomeHub+ subscription.

For transfer of service, please complete this form and submit with the required documents here.

The Early Termination Charges are tiered according to the number months left in your contract at the point of your termination request. The charges are as per below:

The home phone line under your existing HomeHub subscription will automatically be terminated if you recontract to HomeHub+ without adding a Digital Voice Home service.

If you have StarHub Postpaid Mobile line(s), you can enjoy the following as a Hub Club member:

• Up to 30% discount off StarHub Mobile monthly subscription
• Annual handset upgrade

As HomeHub+ subscription charge is dependent on your StarHub+ TV Pass selection, the bill will show you a breakdown of the following charges:

Prices are subjected to prevailing published rates.

You may refer to a copy of the sample bill here.

If it has been more than 48 hours from the commencement of your HomeHub+ subscription, you may contact our Customer Service at 1633 for assistance.

Note: Your HomeHub+ subscription will only commence after all applicable services are fully installed, activated and/or delivered.

Yes, you may link your existing Netflix account during the Netflix activation process. After your account has been linked to HomeHub+ subscription, Netflix will no longer charge you based on your prior payment method (e.g. credit card) from the next billing cycle. However, if your existing Netflix subscription is billed through iTunes via Apple, you will need to cancel your Netflix subscription by following these steps to avoid duplicated charging.

Note: There will be no refund or credits given for any unutilised subscription paid under your prior payment method.

No, you will have to link your existing Netflix account to your HomeHub+ subscription during the Netflix activation process.

Note: Netflix will continue to charge you separately for your existing Netflix account until you have linked the account to your HomeHub+ subscription.

We encourage you to activate your Netflix account as soon as you receive the SMS and/or email notification.

If you have an existing Netflix account and you do not link it to your HomeHub+ , Netflix will continue to charge you separately for your existing Netflix subscription on top of your HomeHub+ subscription.

If you do not have an existing Netflix account and you do not complete the Netflix activation journey, you will not be able to access the Netflix service through your HomeHub+ subscription.

Note: There will be no refund or credit given for any unutilised subscription.

You may follow the following steps to get your email address:

1. Login to StarHub App
2. Go to TV tab
3. Select “Manage My Netflix Account”

You will be redirected to a Netflix login page with your email address pre-populated. 

If you have linked an existing Netflix account to your HomeHub+ subscription, Netflix will automatically resume your Netflix subscription based on the method of payment (e.g. credit card) it currently has on file for your account. If you no longer require your Netflix account, please cancel your subscription with Netflix directly.

If you have created a new Netflix account under your HomeHub+ subscription, your Netflix subscription will go on hold. To continue using Netflix, you may add a method of payment here.

For further enquiries, you may contact Netflix Customer Service.

Note: There will be an Early Termination Charges will apply if you cancel your HomeHub+ subscription before the Minimum Contract Period.

In over 190 countries, Netflix members get instant access to great content. Netflix has an extensive global content library featuring award-winning Netflix originals, feature films, documentaries, TV shows, and more. Netflix content will vary by region and may change over time.

The more you watch, the better Netflix gets at recommending TV shows and movies you’ll love.