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StarHub Shops

NOTE:

All StarHub Shops listed below do not process any billing matters. Prepaid de-registration can only be done at Causeway Point, Parkway Parade and Westgate StarHub Shops.

For a 1-to-1 StarHub TV+ box exchange, please visit our shops at NEX, Jurong Point, Plaza Singapura or Tampines Mall.

Central

Plaza Singapura

68 Orchard Road
#01-36
Singapore 238839

Operating Hours: 10:30 AM - 9:00 PM (Daily)

East

Changi Airport Terminal 3

NOTE:
This outlet is unable to process customer service transactions.

Changi Airport Terminal 3
#B2-52/53/54
Singapore 819663

Operating Hours: 11:00 AM - 9:00 PM (Daily)

Parkway Parade

NOTE:
This outlet processes only selected customer service transactions. Please see below for the list of transactions done at the outlet.

80 Marine Parade Road
#B1-30/31/32
Singapore 449269

Operating Hours: 11:00 AM - 9:00 PM (Daily)

Tampines

4 Tampines Central 5
#02-27/28
Singapore 529510

Operating Hours: 10:30 AM - 9:00 PM (Daily)

North

Causeway Point

NOTE:
This outlet processes only selected customer service transactions. Please see below for the list of transactions done at the outlet.

1 Woodlands Square
#03-07/08/09/10
Singapore 738099

Operating Hours: 11:00 AM - 9:00 PM (Daily)

North East

Nex

23 Serangoon Central
#B1-66/67/68
Singapore 556083

Operating Hours: 11:00 AM - 9:00 PM (Daily)

Waterway Point

NOTE:
This outlet processes only selected customer service transactions. Please see below for the list of transactions done at the outlet.

83 Punggol Central
#B1-27
Singapore 828761

Operating Hours: 11:00 AM - 9:00 PM (Daily)

West

Jurong Point

63 Jurong West Central 3
#B1-12
Singapore 648331

Operating Hours: 11:00 AM - 9:00 PM (Daily)

Westgate

NOTE:
This outlet processes only selected customer service transactions. Please see below for the list of transactions done at the outlet.

3 Gateway Drive
#03-28
Singapore 608532

Operating Hours: 11:00 AM - 9:00 PM (Daily)

For Causeway Point, Parkway Parade, Waterway Point and Westgate, please refer to below transaction:

  • Replacement/upgrade of SIM card

(The above transaction is subjected to criteria checks and may be refused at StarHub shop’s discretion.)

 

 

Services available at our Retail Shops

To help us serve you better at our Customer Service counters, please ensure that the documents needed for processing transactions are available upon request.

 

Type of Service: Replacement of SIM card

Singaporeans/PRs

Singaporeans/PRs are required to present :

  • NRIC of subscriber

Foreigners

Foreigners are required to present either document :

  • Passport
  • Employment Pass / Work Permit / Social or Dependent Pass

Business-registered accounts

Business-registered account owners need to present the following documents:

  • A copy of ROC / Business Profile
  • Authorization letter on company letterhead
  • NRIC of authorized person
  • Company rubberstamp

Important Note
  • If subscriber is not present, authorized person must bring along both NRIC and letter of authorization signed by the subscriber.
  • All outstanding amounts must be cleared.
 

Type of Service: Termination of StarHub TV

Singaporeans/PRs

Singaporeans/PRs are required to present:

  • NRIC of subscriber

Foreigners

Foreigners are required to present either document:

  • Passport
  • Employment Pass / Work Permit / Social or Dependent Pass

Business-registered accounts

Business-registered account owners need to present the following documents:

  • A copy of ROC / Business Profile
  • Authorization letter on company letterhead
  • NRIC of authorized person
  • Company rubberstamp


Note:

  • Business Profile must be less than 3 months old

Equipment to bring along for termination
  • Set-top box 
  • Power adapter
  • Remote control

Important Note
  • If subscriber is not present, authorized person must bring along both NRIC and letter of authorization signed by the subscriber.
  • All outstanding amounts must be cleared.
 

Type of Service: Transfer of ownership - for Mobile subscribers

Singaporeans/ PRs

Singaporeans/PRs are required to present:

  • NRIC of subscriber

Foreigners

Foreigners are required to present either document:

  • Passport
  • Employment Pass / Work Permit / Social or Dependent Pass
  • Proof of Billing Address

Business-registered accounts

Transfer of Ownership for Business-registered accounts will no longer be processed at StarHub Shops from 1 March 2014. Please provide the following document to businesshelpdesk@starhub.com or call Business Hotline at 1631 for further assistance:

  • A copy of ROC / Business Profile
  • Authorization letter on company letterhead with company’s rubberstamp
  • NRIC of authorized person
  • Name card of authorized person of both companies


Note:

  • Business Profile must be less than 3 months old

Important Note
  • Both transferer and transferee must be present.
  • Transferee must be at least 18 years of age.
  • If subscriber is not present, authorized person must bring along both NRIC and letter of authorization signed by the subscriber.
  • Transferee of ownership must be present for the transfer to take place.
  • A deposit in the range of $200 - $800 is applicable upon application of each service for Student Pass and Work Permit holders.
  • A deposit of $200 is applicable upon application of each service for S Pass.
  • Minimum 6 months' validity for Employment Pass / Work Permit / Social or Dependent Pass holder and Proof of Billing Address.
  • All outstanding amounts must be cleared.
 

Type of Service: Full Mobile Number Portability

Singaporeans/PRs

Singaporeans/PRs are required to present:

  • NRIC of subscriber

Foreigners

Foreigners are required to present either document:

  • Passport
  • Employment Pass / Work Permit / Social or Dependent Pass

Business-registered accounts

Business-registered account owners need to present the following documents:

  • A copy of ROC / Business Profile
  • Authorization letter on company letterhead
  • NRIC of authorized person
  • Company rubberstamp


Note:

  • Business Profile must be less than 3 months old

Important Note
  • If subscriber is not present, authorized person must bring along both NRIC and letter of authorization signed by the subscriber.
  • If the SingTel or M1 line is registered under another person, he/she must be present together with his/her NRIC.
  • All outstanding amounts from the other telco accounts must be cleared and the mobile line must not hold any existing contract.

For more information, please call our Customer Care hotline at 1633.

For Business registered accounts, please call our Business Help Desk at 1631. 

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