[NOTICE]
Skip the queues when you shop at our online store.
Feel free to reach out to us via Facebook or My StarHub app.
- To beat the queue, you can now book an eAppointment at selected StarHub Shops for your next visit.
- Find locations of StarHub Exclusive Partners.
NOTE: All StarHub Shops listed below do not process any billing matters. Prepaid de-registration can only be done at Bugis Junction, Causeway Point, Parkway Parade and Westgate StarHub Shops.
Central
Bugis Junction
NOTE:
This outlet processes only selected customer service transactions. Please see below for the list of transactions done at the outlet.
200 Victoria Street
#01-83/84
Singapore 188021
Operating Hours: 11:00 AM - 9:00 PM (Daily)
Plaza Singapura
68 Orchard Road
#01-36
Singapore 238839
Operating Hours: 10:30 AM - 9:00 PM (Daily)
East
Changi Airport Terminal 3
NOTE:
This outlet is unable to process customer service transactions.
Changi Airport Terminal 3
#B2-52/53/54
Singapore 819663
Operating Hours: 11:00 AM - 9:00 PM (Daily)
Parkway Parade
NOTE:
This outlet processes only selected customer service transactions. Please see below for the list of transactions done at the outlet.
80 Marine Parade Road
#B1-30/31/32
Singapore 449269
Operating Hours: 11:00 AM - 9:00 PM (Daily)
Tampines
4 Tampines Central 5
#02-27/28
Singapore 529510
Operating Hours: 10:30 AM - 9:00 PM (Daily)
North
Causeway Point
NOTE:
This outlet processes only selected customer service transactions. Please see below for the list of transactions done at the outlet.
1 Woodlands Square
#03-07/08/09/10
Singapore 738099
Operating Hours: 11:00 AM - 9:00 PM (Daily)
North East
Nex
23 Serangoon Central
#B1-66/67/68
Singapore 556083
Operating Hours: 11:00 AM - 9:00 PM (Daily)
Waterway Point
NOTE:
This outlet processes only selected customer service transactions. Please see below for the list of transactions done at the outlet.
83 Punggol Central
#B1-27
Singapore 828761
Operating Hours: 11:00 AM - 9:00 PM (Daily)
West
Jurong Point
63 Jurong West Central 3
#B1-12
Singapore 648331
Operating Hours: 11:00 AM - 9:00 PM (Daily)
Westgate
NOTE:
This outlet processes only selected customer service transactions. Please see below for the list of transactions done at the outlet.
3 Gateway Drive
#03-28
Singapore 608532
Operating Hours: 11:00 AM - 9:00 PM (Daily)
For Bugis Junction, Causeway Point, Parkway Parade, Waterway Point and Westgate, please refer to below transaction:
- Replacement/upgrade of SIM card
(The above transaction is subjected to criteria checks and may be refused at StarHub shop’s discretion.)
Services available at our Retail Shops
To help us serve you better at our Customer Service counters, please ensure that the documents needed for processing transactions are available upon request.
Type of Service: Replacement of SIM card |
|
---|---|
Singaporeans/PRs |
Singaporeans/PRs are required to present :
|
Foreigners |
Foreigners are required to present either document :
|
Business-registered accounts |
Business-registered account owners need to present the following documents:
|
Important Note |
|
Type of Service: Termination of StarHub TV |
|
Singaporeans/PRs |
Singaporeans/PRs are required to present:
|
Foreigners |
Foreigners are required to present either document:
|
Business-registered accounts |
Business-registered account owners need to present the following documents:
|
Equipment to bring along for termination |
|
Important Note |
|
Type of Service: Transfer of ownership - for Mobile subscribers |
|
Singaporeans/ PRs |
Singaporeans/PRs are required to present:
|
Foreigners |
Foreigners are required to present either document:
|
Business-registered accounts |
Transfer of Ownership for Business-registered accounts will no longer be processed at StarHub Shops from 1 March 2014. Please provide the following document to businesshelpdesk@starhub.com or call Business Hotline at 1631 for further assistance:
|
Important Note |
|
Type of Service: Full Mobile Number Portability |
|
Singaporeans/PRs |
Singaporeans/PRs are required to present:
|
Foreigners |
Foreigners are required to present either document:
|
Business-registered accounts |
Business-registered account owners need to present the following documents:
|
Important Note |
|
For more information, please call our Customer Care hotline at 1633.
For Business registered accounts, please call our Business Help Desk at 1631.