Singaporeans/ PRs

Singaporeans/PRs are required to present:

• Physical NRIC of subscriber

Foreigners

Foreigners are required to present either document:

• Employment Pass / Work Permit / Social or Dependent Pass
• Proof of Billing Address

Business-registered accounts

Transfer of Ownership for Business-registered accounts will no longer be processed at StarHub Shops from 1 March 2014. Please provide the following document to businesshelpdesk@starhub.com or call Business Hotline at 1631 for further assistance:

• A copy of ROC/Business Profile from Accounting and Corporate Regulatory Authority (ACRA) ​
• Authorization letter on company letterhead with company’s rubberstamp
• NRIC of authorized person
• Name card of authorized person of both companies

Important note

Note:

• Business profile must be dated within 3 months from the date of application.​
• For business registered accounts, if the person signing up is not an authorised officer or director, he must bring along a Letter of authorization on company's letterhead indicating the name, NRIC and designation of the bearer, and signed by authorised officer or company director. Letter must be issued dated within 7 days from the date of application.
• If subscriber is not present, authorized person must bring along both physical NRIC and letter of authorization signed by the subscriber dated within 1 month of transaction.​
• Authorized person must be at least 18 years of age.​
• Transferee of ownership must be present for the transfer to take place.
• A deposit in the range of $200 - $800 is applicable upon application of each service for Student Pass and Work Permit holders.
• A deposit of $200 is applicable upon application of each service for S Pass.
• Minimum 6 months' validity for Employment Pass / Work Permit / Social or Dependent Pass holder and Proof of Billing Address.
• All outstanding amounts must be cleared.