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DataTravel FAQ

DataTravel FAQ


1
What is DataTravel?

DataTravel is a non-recurring (does not auto-renew) roaming data plan that consists of DataTravel Asia-Pacific and DataTravel Global.


DataTravel is a roaming data plan which consists of DataTravel Asia-Pacific and DataTravel Global.

(a) DataTravel Asia-Pacific offers:

(i) 1GB for $5 valid for 3 days,

(ii) 2GB for $15 valid for 30 days,

(iii) 3GB for $20 valid for 30 days,

upon purchase.


DataTravel Asia-Pacific is applicable in 19 supported destinations:
Australia, Bangladesh, Brunei, Cambodia, China, Hong Kong, Indonesia, India, Japan, Korea, Macau, Malaysia, New Zealand, Pakistan, Philippines, Sri Lanka, Taiwan, Thailand, Vietnam.

(b) DataTravel Global offers:

(i) 2GB for $40,

(ii) 3GB for $50,

both valid for 30 days upon purchase.


DataTravel Global is applicable in 80 supported destinations:
Australia, Bangladesh, Brunei,  Cambodia, China, Hong Kong, Indonesia, India, Japan, Korea, Macau, Malaysia, New Zealand, Pakistan, Philippines, Sri Lanka, Taiwan, Thailand, Vietnam.

Albania, Argentina^^, Austria, Bahrain^^, Belarus, Belgium, Bolivia^^, Bosnia and Herzegovina, Brazil^^, Bulgaria, Canada, Chile^^, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Iran, Ireland, Israel, Italy, Jersey, Jordan^^, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico^^, Montenegro, Netherlands, Norway, Oman, Palestine, Paraguay^^, Peru^^, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia^^, Serbia, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, UK, Ukraine, Uruguay^^, USA (refer to list of 50 states in USA below)


NOTE:

^^Destination available from 1 July 2019.


List of 50 states in USA

Alabama

Hawaii

Massachusetts

New Mexico

South Dakota

Alaska

Idaho

Michigan

New York

Tennessee

Arizona

Illinois

Minnesota

North Carolina

Texas

Arkansas

Indiana

Mississippi

North Dakota

Utah

California

Iowa

Missouri

Ohio

Vermont

Colorado

Kansas

Montana

Oklahoma

Virginia

Connecticut

Kentucky

Nebraska

Oregon

Washington

Delaware

Louisiana

Nevada

Pennsylvania

West Virginia

Florida

Maine

New Hampshire

Rhode Island

Wisconsin

Georgia

Maryland

New Jersey

South Carolina

Wyoming


DataTravel Asia- Pacific Plan and DataTravel Global Plan are offered for a certain period or periods as may be prescribed by StarHub from time to time, and are limited to supported destinations only as listed at www.starhub.com/datatravel.


2
How do I purchase and activate the DataTravel plan?

Step 1: Ensure that you are subscribed to International Roaming (IR) or Pay-As-You-Roam (PAYR) service.

For more details on IR/PAYR activation, visit starhub.com/roaming.


Step 2: Activate DataTravel plan via either one of the following options:

Option 1:
Log in to My StarHub app on your mobile device.
Select the correct mobile number to activate DataTravel.
On top of page, select Roaming.
Scroll down to Roaming add-ons.
Choose a DataTravel plan of your choice.
Click Confirm to activate our selected DataTravel service.

Option 2:
SMS DT1 to 6818 for DataTravel Asia-Pacific 1GB at $5 for 3 days
SMS DT2 to 6818 for DataTravel Asia-Pacific 2GB at $15 for 30 days
SMS DT3 to 6818 for DataTravel Asia-Pacific 3GB at $20 for 30 days
SMS DTG2 to 6818 for DataTravel Global 2GB at $40 for 30 days
SMS DTG3 to 6818 for DataTravel Global 3GB at $50 for 30 days

Option 3:
Dial *100# and select option 5 to purchase the respective DataTravel plan.

An SMS will be sent to you to inform you whether the service request has been successfully processed.

For business customers, please log in to My Business Account with your Enterprise ID or email using your company domain or scan copy of authorized letter of request to businesshelpdesk@starhub.com to activate DataTravel plan.

For SharePlus dependent line(s), please get the main line to purchase the DataTravel plan on your behalf via My StarHub App or dial *100# (Option 5).

Step 3: Ensure that Data Roaming and Mobile Data are enabled. Once done, you are ready to use the DataTravel plan.

1. Dial *100*54830# to enable Data Roam service.
2. When overseas, go to your phone settings to ensure Data Roaming and Mobile Data are enabled.


Note: Activation can be done in Singapore and oversea. SMS charges apply.


3
What is the difference between DataTravel Asia-Pacific and DataTravel Global?

DataTravel Asia-Pacific is supported in 20 selected destination. DataTravel Global is supported in 81 selected destinations; including the 20 selected destinations supported under DataTravel Asia-Pacific. DataTravel Asia-Pacific and DataTravel Global are to be purchased separately.


4
Who can purchase the DataTravel plan?

All StarHub Mobile postpaid customers, including customers under Corporate Incentive Scheme (CIS) and business customers who are subscribed to either International Roaming or Pay-As-You-Roam are eligible for DataTravel plan.


5
Do I need to activate any roaming service to subscribe to DataTravel?

Yes, you need to subscribe to International Roaming or Pay-As-You-Roam service before you can purchase DataTravel. For more details, visit www.starhub.com/roaming. For business customers, please visit www.starhub.com/bizroaming.


6
Can I purchase the DataTravel plan while I am also subscribed to RoamEasy Daily?

Yes, you can. When travelling to DataTravel supported destinations, the data usage will first be offset from the DataTravel plan till it is fully utilized or expired. Once DataTravel plan is fully utilized or expired, the data usage will be charged at RoamEasy Daily data roam rate if you have opt-in for RoamEasy Daily. 20% surcharge apply for Pay-As-You-Roam customers.


7
I have purchased the DataTravel plan, how would the data be consumed when roaming in DataTravel Unlimited’s supported destinations?

The data usage will first be offset from DataTravel plan till it is fully utilized or expired. Once DataTravel plan is fully utilized or expired, the data usage will be charged at DataTravel Unlimited data roam rate. 20% surcharge apply for Pay-As-You-Roam customers.


8
What are the destinations which support DataTravel Asia-Pacific?

DataTravel Asia-Pacific is applicable in all the supported mobile networks in Australia, Bangladesh^^, Brunei^^, Cambodia, China, Hong Kong, Indonesia, India, Japan, Korea, Macau, Malaysia, New Zealand, Pakistan^^, Philippines, Sri Lanka^^, Taiwan, Thailand, Vietnam.


NOTE:

^^Destination available from 1 November 2018.


9
What are the destinations which support DataTravel Global?

Australia, Bangladesh, Brunei, Cambodia, China, Hong Kong, India, Indonesia, Japan, Macau,  Malaysia,  New Zealand, Pakistan, Philippines, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam

USA (refer to list of 50 states in USA below), Canada, UAE

Albania, Argentina^^, Austria, Bahrain^^, Belarus, Belgium, Bolivia^^, Bosnia and Herzegovina, Brazil^^, Bulgaria, Chile^^, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Iran, Ireland, Israel, Italy, Jersey, Jordan^^, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Mexico^^, Montenegro, Netherlands, Norway, Oman, Palestine, Paraguay^^, Peru^^, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia^^, Serbia, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Turkey, UK, Ukraine, Uruguay^^


NOTE:

^^Destination available from 1 July 2019.


List of 50 states in USA

Alabama

Hawaii

Massachusetts

New Mexico

South Dakota

Alaska

Idaho

Michigan

New York

Tennessee

Arizona

Illinois

Minnesota

North Carolina

Texas

Arkansas

Indiana

Mississippi

North Dakota

Utah

California

Iowa

Missouri

Ohio

Vermont

Colorado

Kansas

Montana

Oklahoma

Virginia

Connecticut

Kentucky

Nebraska

Oregon

Washington

Delaware

Louisiana

Nevada

Pennsylvania

West Virginia

Florida

Maine

New Hampshire

Rhode Island

Wisconsin

Georgia

Maryland

New Jersey

South Carolina

Wyoming


10
What happens to the unused data in my DataTravel plan if I did not manage to fully utilise it within the validity period?

Any unused data will be forfeited after the validity period.


11
I have unused data in my DataTravel plan and has purchased another DataTravel plan, can the unused data be accumulated?

Yes, the expiry of the remaining data will be extended by the bundle validity of the newly purchased DataTravel plan. The validity can be extended up to a maximum of 30 days for each DataTravel plan.


12
Can I extend my DataTravel validity if I have purchased additional DataTravel plan?

Yes, the expiry of the remaining data will be extended by the bundle validity of the newly purchased DataTravel plan. The validity can be extended up to a maximum of 30 days for each DataTravel plan.

Scenario 1: Top-up by purchasing a 30-day DataTravel plan
For example, if the current expiry date of your DataTravel Asia-Pacific bundle is 10 July 2018, and a new DataTravel Asia-Pacific 2GB (30 days) plan is purchased on 1 July 2018, then the new expiry date will be 31 July 2018.

Scenario 2: Top-up by purchasing a 3-day DataTravel plan
For example, if the current expiry date of your DataTravel Asia-Pacific bundle is 10 July 2018, and a new DataTravel Asia-Pacific 1GB (3 days) plan is purchased on 1 July 2018, then the new expiry date will be on 13 July 2018.


13
Is there a limit or cap on how much data I can accumulate?

Yes, the limit for the accumulated data roam bundle for each DataTravel plan is capped at 100GB.


14
Can I still purchase another DataTravel plan if my accumulated data roam bundle has reached 100GB?

Yes, you can still purchase another DataTravel plan within the validity period. The accumulated data roam bundle will be capped at 100GB for each DataTravel plan (i.e. Asia-Pacific and Global), while the expiry will be extended by the bundle validity of the newly purchased DataTravel plan, up to a maximum of 30 days.

For example, if the current expiry date of your DataTravel Asia-Pacific plan is 10 July 2018 and current accumulated data roam bundle is 100GB, when a new DataTravel Asia-Pacific 2GB (30 days) plan is purchased on 1 July 2018, the new expiry date will be 31 July 2018, while the new accumulated data roam bundle will still be 100GB.


15
Can I purchase DataTravel now but only start the validity at a later date, at the day/time of travel?

The validity of DataTravel plan will start from the date/time of successful purchase. You can choose to activate DataTraval plan instantly or schedule from 24 hours to 30 days in advance.


16
When will the DataTravel Asia-Pacific plan expire if I have purchased a DataTravel Asia-Pacific 2GB (30 days) plan on 1 July 2018 and another DataTravel Asia-Pacific 3GB plan (30 days) on 5 July 2018?

Your DataTravel Asia-Pacific bundle expiry will be extended by up to a maximum of 30 days from the date of last purchase. The new expiry of your DataTravel Asia-Pacific plan is on 4 August 2018.

The same behaviour applies for DataTravel Global plan.


17
Can I purchase a combination of DataTravel Asia-Pacific 2GB and DataTravel Asia-Pacific 3GB?

Yes, you can purchase a combination of DataTravel Asia-Pacific 2GB plan and DataTravel Asia-Pacific 3GB plan and the total data bundle will be added together. Similarly, you can purchase a combination of DataTravel Global 2GB and DataTravel Global 3GB.


18
Can I purchase a combination of DataTravel Asia-Pacific and DataTravel Global?

Yes, you can purchase both DataTravel Asia-Pacifc plan and DataTravel Global plan at the same time. However, the total data bundle does not add up together. In the same supported countries, data usage will first be offset from DataTravel Asia-Pacific 2GB plan until it is fully utilized or expired. Once DataTravel Asia-Pacific plan is fully utilized or expired, the data usage will offset from the DataTravel Global plan if you are in the same supported country.


19
I have purchased both DataTravel Asia-Pacific and DataTravel Global, how would the data be consumed when roaming in the same supported destinations, for example in Japan?

The data usage will first be offset from DataTravel Asia-Pacific plan until it is fully utilized or expired. Once DataTravel Asia-Pacific plan is fully utilized or expired, the data usage will offset from the DataTravel Global plan if you are still data roaming in the same supported country.


20
How do I check the balance data or expiry date of my DataTravel plan?

You can check the balance or expiry date via the following:


Option 1:

Log in to My StarHub app on your mobile device. Select the correct mobile number to check DataTravel’s balance data or expiry date. On top of page, select Roaming.


Option 2:

SMS Check to 6818 (SMS charges apply)


Option 3:

Dial *100*39#


21
Will I receive notification on the balance data or expiry date of my DataTravel plan?

You will be notified via SMS:


When the DataTravel balance is left with 500MB and at full utilization. And at 24 hours before expiry, 1 hour before expiry and at point of expiry.


22
When will I receive the 2nd SMS to inform me about the Inflight Data Roam Rate?

You will receive this SMS after you have received the "DataTravel Purchase Successful" SMS.


23
What is the 2nd SMS Inflight Data Roam rate about?

This is to inform the user to turn off the data roaming service and avoid unexpected charges when onboard a flight.


2nd SMS notification Example:

<Notification> StarHub: Please note that Inflight Data Roam rate is at $25/day (20% surcharge for PAYR). Kindly switch to "Airplane Mode" when onboard a flight if you do not wish to stay connected. Details at starhub.com/inflight-connectivity.


24
What will happen after the DataTravel plan has expired or when the data in the DataTravel plan has been fully utilized?

Once the data bundle in your DataTravel plan has been fully utilized or has expired, the data usage will be charged DataTravel Unlimited data roam rate or RoamEasy Daily data roam rate if you have opted in for RoamEasy Daily. 20% surcharge for Pay-As-You-Roam customers. Alternatively, you may wish to purchase another DataTravel Asia-Pacific plan or DataTravel Global plan.




25
How do I pay for a DataTravel plan?

Upon successful purchase of a DataTravel plan, customers will be charged and it will be reflected in the current month’s bill. There will be no refund of unused, expired data roam bundles from DataTravel.




26
I have subscribed the Pay-As-You-Roam service, will I incur an additional 20% surcharge for DataTravel?

There is no 20% surcharge for Pay-As-You-Roam customers.


27
Do I need to terminate my DataTravel if I am not using it?

No, you do not need to terminate the DataTravel plan when not in use. DataTravel plan will expire after the validity period.


28
I have accidentally purchased a DataTravel plan, can I cancel and get refund for it?

No, unfortunately, you are not able to cancel the purchase.


29
I purchased a DataTravel plan but have also terminate the International Roaming or Pay-As-You-Roam service. What happened to the unused data under my DataTravel plan?

You will not be able to use the unused data in the DataTravel plan once International Roaming or Pay-As-You-Roam service has been terminated. You can continue to use the unused data upon resuming the International Roaming or Pay-As-You-Roam service within the validity period of your existing DataTravel plan.


30
Can my Shareplus dependent line utilize the DataTravel data roam bundle that I have purchased under my mobile line?

No, the DataTravel data roam bundle purchase under your mobile line cannot be shared with your Shareplus dependent line. The Shareplus dependent line will need to subscribe its own DataTravel plan separately.


31
My child is using Shareplus dependent line tied to my mobile subscription, how do I activate DataTravel for my child?

Option 1:
Open My StarHub app on your mobile device
Scroll down and tap [Roam Manager]
Ensure that you have selected the correct dependent line. Alternatively, you may change the selected mobile line using [Filter] on the top right-hand corner
Go to [Manage Roaming Services]
Ensure that your dependent line has either [Pay As You Roam] or [International Roaming] turned on
Choose a DataTravel plan of your choice
Press [Submit]

Option 2:
You can dial *100*38# from your mobile and select the child’s mobile line from the menu to subscribe to a DataTravel plan on behalf of the Shareplus dependent line.

An SMS will be sent to you and your dependent line to inform you whether the service request has been successfully processed.


32
Can I use DataTravel with my MultiSIM service?

Yes, MultiSIM customers are eligible for DataTravel. For MultiSIM customers, data usage from each SIM card will be consumed from the same DataTravel plan when roaming in the supported destinations.


33
What will happen to the remaining DataTravel balance if I transfer my mobile line to another customer or to another billing account within its validity period?

The remaining DataTravel balance will be forfeited. Customer will need to purchase new DataTravel and will be entitled with new full balance and new expiry date.


34
Why did I receive an SMS indicating that my data roam service has been auto-enabled when I purchase DataTravel plan?

We have detected that your data roam service has been disabled previously. As you selected DataTravel plan, your data roam service has been enabled to allow you to data roam on the DataTravel plan.


35
Why am I still unable to surf the Internet even though I am connected to an overseas roaming network?
  1. Ensure data roam service is enabled by dialing *100*54830#.
  2. Check that your device’s data roam setting is turned on.
  3. Check that your device’s APN setting is set as shwap.

Read more about how to use your services while roaming here.


36
How do I set the Access Point Name (APN) on my device?

For iOS users:
1. Ensure that the phone carrier setting is StarHub 27.2 or above.
Go to Settings > General > About > Carrier > StarHub: 27.2
2. Settings > Mobile Data > Mobile Data Options > Mobile Data Network > APN: shwap

For Android users:
1. Go to Settings > Mobile Networks > Access Point Names > APN: shwap / Username & Password: <blank>


How to subscribe to DataTravel


1
Activating DataTravel via My StarHub app

Step 1: Log in to My StarHub app on your mobile device.
Step 2: Select the correct mobile number to activate DataTravel.
Step 3: On top of page, select Roaming and scroll down to Roaming add-ons.
Step 4: Choose a DataTravel plan of your choice and click Confirm to activate your selected DataTravel service.


2
You can also view and manage your DataTravel Usage via My StarHub app

Step 1: Log in to My StarHub app on your mobile device.
Step 2: Select the correct mobile number to activate DataTravel.
Step 3: On top of page, select Roaming.
Step 4: On the roaming page, you will be presented with your data roam usage and the validity period for the DataTravel service.


3
Activating DataTravel via SMS

To activate DataTravel Asia Pacific:

  1. SMS DT1 to 6818 for DataTravel Asia-Pacific 1GB at $5 for 3 days
  2. SMS DT2 to 6818 for DataTravel Asia-Pacific 2GB at $15 for 30 days
  3. SMS DT3 to 6818 for DataTravel Asia-Pacific 3GB at $20 for 30 days


To activate DataTravel Global:

  1. SMS DTG2 to 6818 for DataTravel Global 2GB at $40 for 30 days
  2. SMS DTG3 to 6818 for DataTravel Global 3GB at $50 for 30 days


If you wish to check your overseas data balance, SMS Check to 6818.

SMS charges apply.


4
Activating DataTravel via Short Codes


Number to dial

Service description

*100*381#

DataTravel Asia Pacific 1GB for 3 days at $5

*100*382#

DataTravel Asia Pacific 2GB for 30 days at $15

*100*384#

DataTravel Global 2GB for 30 days at $40

*100*385#

DataTravel Global 3GB for 30 days at $50

*100*39#

Check DataTravel Balance


5
Activating DataTravel via My Account Manager

Step 1: Log in to My Account Manager.

listing-datatravel-mam-step-1


Step 2: Click on [Manage my account].

listing-datatravel-mam-step-2


Step 3: Click on [My Services].

listing-datatravel-mam-step-3


Step 4: Scroll down to [Manage My Service] and click on the mobile number you wish to activate DataTravel.

listing-datatravel-mam-step-4


Step 5: Scroll down to [Billed Value Added Services] and click on [Modify].

listing-datatravel-mam-step-5


Step 6: Scroll down to [Add More Value Added Services] and select the DataTravel plan you wish to activate. After you click on [Add Service]. Your selected DataTravel plan will be activated and you can start surfing overseas.

listing-datatravel-mam-step-6

6
How to check DataTravel balance via My Account Manager

Step 1: Go to [My Services], click on [Mobile] and select the mobile number that has DataTravel activated.

listing-datatravel-mam-step-1-dt-balance


Step 2: Click on [Roaming Data Usage] and you will see the amount of data left.

listing-datatravel-mam-step-2-dt-balance


How to schedule DataTravel in advance


1
What is the scheduling feature for DataTravel Asia-Pacific and/or DataTravel Global?

This feature allows you to schedule DataTravel Asia-Pacific and DataTravel Global; from 24 hours to 30 days in advance.


You can now enjoy the convenience of scheduling DataTravel Asia-Pacific and/or DataTravel Global before the day of travel.


Here’s an example: If you are travelling to Japan on 1 Oct 12:00pm. On 15 Sep , you can schedule DataTravel Asia-Pacific 2GB to be effective on 1 Oct 12:00pm. You will receive a confirmation SMS upon successful submission of the scheduling request. On 1 Oct 12:00pm*, your DataTravel will be activated and you will receive another confirmation SMS upon successful activation of the DataTravel plan.

NOTE:

* DataTravel will be activated within 30 minutes before scheduled time. For example, if DataTravel Asia Pacific 2GB Plan is scheduled to be activated on 1 Oct 12.00pm, the plan will be activated between 11.31am to 12.00pm.


2
How do I use the scheduling feature for DataTravel Asia-Pacific and/or DataTravel Global?

It’s really easy! Here are the steps:

Step 1 : Log in to My StarHub app
Step 2: Click on “Roaming” and select the mobile number to schedule DataTravel
Step 3: Select preferred DataTravel plans to activate
Step 4: Click on “Schedule in advance”
Step 5: Select preferred date/time to activate DataTravel plans

Click here for a step by step guide.


3
Will I be charged immediately for the scheduling of DataTravel Asia-Pacific and/or DataTravel Global?

You will not be charged immediately for the scheduling of DataTravel Asia-Pacific and/or DataTravel Global. You will only be charged upon successful activation on the scheduled date/time. The validity period will start from the date/time that the plan is successfully activated.


4
How do I know if the scheduled DataTravel Asia-Pacific and/or DataTravel Global is successfully activated on the scheduled activation date/time?

You will receive a SMS confirmation from us when DataTravel Asia-Pacific and/or DataTravel Global is/are successfully activated on the scheduled date/time.


5
How many DataTravel Asia-Pacific and/or DataTravel Global plans can I schedule?

You can schedule up to 3 DataTravel Asia-Pacific plans and up to 3 DataTravel Global plans.


6
I have 3 DataTravel Asia-Pacific plans and/or 3 DataTravel Global plans that are pending activation, can I still purchase DataTravel Asia-Pacific and/or DataTravel Global instantly?

Yes, you can instantly activate and purchase DataTravel Asia-Pacific and/or DataTravel Global anytime! The validity period of the DataTravel Asia-Pacific and/or DataTravel Global will start from the date/time that the plan is successfully activated.


7
How can I get more details on the DataTravel Asia-Pacific and/or DataTravel Global that I have scheduled?

It’s really easy! Here are the steps:

Step 1: Login to My StarHub app
Step 2: Click on “Roaming” and select the mobile number
Step 3: Scroll down to view DataTravel Asia-Pacific and/or DataTravel Global that you have scheduled for the mobile number

Click here for a step by step guide.


8
Can I cancel my request to schedule DataTravel Asia-Pacific and/or DataTravel Global?

Here are the steps:


Step 1: Log in to My StarHub app
Step 2: Click on “Roaming” and select the mobile number
Step 3: Scroll down to view DataTravel Asia-Pacific and/or DataTravel Global that you have scheduled for the mobile number
Step 4: Click on the scheduled DataTravel plan that you wish to cancel


NOTE:

Please note that you can only cancel scheduled DataTravel Asia-Pacific and/or DataTravel Global; up to 24 hours before the scheduled activation date/time.

For example; you have requested to schedule DataTravel Asia-Pacific 2GB to be effective on 1 Oct 12:00pm. From 30 Sep 11:59am, you will not be able to cancel the scheduling for DataTravel Asia-Pacific 2GB.


9
I have scheduled DataTravel Asia-Pacific and/or DataTravel Global and it was successfully activated on the scheduled date/time. However, I do not need it anymore. Can I get a refund?

All DataTravel Asia-Pacific and/or DataTravel Global that have been successfully activated cannot be refunded.


10
If I unsubscribed from International Roaming or Pay-As-You-Roam service, what will happen to my request to schedule DataTravel Asia-Pacific and/or DataTravel Global?

As you are not subscribed to either International Roaming or Pay-As-You-Roam service, DataTravel Asia-Pacific and/or DataTravel Global will not be activated on the scheduled date/time.


11
I had scheduled DataTravel Asia-Pacific and/or DataTravel Global for my mobile line. If there is a change in the mobile line ownership or change in billing account, what will happen to my request?

If there is a change in mobile line ownership or change in billing account, all scheduling for DataTravel Asia-Pacific and/or DataTravel Global will not be activated on the scheduled date/time. 

12
Can I schedule DataTravel Asia-Pacific and/or DataTravel Global for my Shareplus line?

Step 1: Login to My StarHub app
Step 2: Click on “Roaming”and select the Shareplus line’s mobile number
Step 3: Select preferred DataTravel plans to activate
Step 4: Click on ”Schedule in advance”
Step 5: Select preferred date/time to activate DataTravel plans

Click here for a step by step guide.


13
Step by step guide in scheduling activation for DataTravel
step-a-roaming-tab

Step 1: Log in to My StarHub app and click on “Roaming”. Select the mobile number you wish to schedule DataTravel for.


step-b-select-dt-plan

Step 2: Select preferred DataTravel plan to schedule.


.jpg

Step 3: Click on “Schedule in advance”


step-d1-choose-date

Step 4: Select preferred date/time to activate DataTravel plan.


step-d2-choose-date

Step 5: Select preferred date/time to activate DataTravel plan.


step-e-review

Step 6: Review and click “Confirm”.


You will receive an SMS confirmation upon successful submission of the scheduled request.

Your DataTravel plan will be activated within 30 minutes before the scheduled time.

You will only be charged upon successful activation on the scheduled date/time.

step-f-youre-all-set

Step 7: You’re all set! Here you can view your active and scheduled DataTravel plans.


DataTravel Double Data Promo


1
What is 2x Roaming Data promo about?

For a limited time, you can enjoy double original data allocation when you purchase a DataTravel plan. 


• DataTravel Asia-Pacific 1GB (+1GB free) 

• DataTravel Asia-Pacific 2GB (+2GB free) 

• DataTravel Asia-Pacific 3GB (+3GB free) 

• DataTravel Global 2GB (+2GB free) 

• DataTravel Global 3GB (+3GB free) 


2
Who can enjoy the DataTravel 2x Roaming Data promo?

This promo is open to consumer postpaid mobile customers who are travelling or planning to travel abroad and have activated their International Roaming or Pay As You Roam service. It is not available for CIS and business plans.


3
How long is the DataTravel Double Data promotion period? 

The DataTravel 2x Roaming Data promotion is valid from 29 April 2022 08:00 SGT until 31 July 23:59 SGT.


4
How can I enjoy DataTravel 2x Roaming Data promo?

As long as you activate any DataTravel Plan within the period of 29 April 2022 until 31 July 2022, you’ll be able to enjoy the promotion. It’s easy to do it via My StarHub app. Simply launch the app, choose the mobile number that you want to have DataTravel, then choose "Roaming".


5
Can I buy multiple DataTravel plans during the promotion period?

There is no cap limit to the number of DataTravel plans you can buy. As long as you purchase within the promotion period, you will enjoy the 2x Roaming Data promo.


6
Is pre-order eligible for this promotion

Yes, you can pre-purchase within the promotion period.


7
What are the charges and validity of DataTravel plans??

• DataTravel Asia-Pacific 1GB (+1GB free) > $5 / 3 days

• DataTravel Asia-Pacific 2GB (+2GB free) > $15 / 30 days

• DataTravel Asia-Pacific 3GB (+3GB free) > $20 / 30 days

• DataTravel Global 2GB (+2GB free) > $40 / 30 days

• DataTravel Global 3GB (+3GB free) >$50 / 30 days


8
If I activate a 30-day DataTravel plan on 31 July 2022, how long is the validity period?

The validity of your DataTravel plan will start on 31 July 2022 and end on 30 August 2022.  


9
I have a Shareplus plan. Can I activate the DataTravel promo for my dependent line (child line)?

Yes. If your mobile is the main line (parent), you can activate DataTravel for your dependent line (child) via My StarHub app.


10
I purchased a DataTravel plan within the promo period, but the data allocation is not doubled. Where can I get help?

For further assistance, please contact us via Facebook or WhatsApp.


DataTravel Unlimited FAQ


1
What is DataTravel Unlimited?

DataTravel Unlimited is a data roaming plan which offers StarHub Postpaid mobile customer with unlimited data on a daily rate from $19/day depending on the travelling destinations.

DataTravel Unlimited data roam charges on supported roaming destinations will be capped on a daily basis and will be reset automatically at the end of each day at 23:59 hours, Singapore time. At the start of a new day, a new daily capped data charge will apply at 00:00 hours, Singapore time.


2
How do I enjoy DataTravel Unlimited?

You need to first subscribe to either International Roaming or Pay-As-You-Roam. Thereafter, you just need to turn on data roaming on your phone setting and get connected automatically.  Please refer to starhub.com/datatravel-unlimited for the full list of destinations and price.


3
Who can enjoy DataTravel Unlimited?

StarHub Mobile postpaid customers subscribing to either International Roaming or Pay-As-You-Roam service are eligible to enjoy DataTravel Unlimited. A 20% surcharge applies for Pay-As-You-Roam subscribers.


4
How much will I be charged if my Data Roam usage did not reach the daily usage cap?

You will be charged $0.02 per KB before you reach the daily usage cap.
A 20% surcharge applies on top of prevailing rates for Pay-As-You-Roam subscribers.


5
I have used 10MB in Japan and 10MB in Malaysia on the same day, how much will I be charged?

The daily capped data charges on supported roaming destinations under DataTravel Unlimited are applicable on a per roaming destination basis. For example, if you used data roaming services in Japan and  Malaysia on the same day and incurred 10MB data usage in each destination, you will be billed and charged $25 per day for data roaming in Japan and $19 per day for data roaming in Malaysia.


6
I am a MultiSIM user. Will my data roam usage on both SIM cards be combined?

For MultiSIM customers, roaming data usages will be billed and charged separately for each SIM card.
For example, if you use both SIM cards for data roam on the same day and incur 10MB for each SIM card in Malaysia, you will be charged $19 per day x 2  (i.e. $19 per day for each SIM card). A 20% surcharge applies for Pay-As-You-Roam subscribers.