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Direct Carrier Billing Service for 3rd Party Goods Provider



1
What is ‘Collect on Behalf’ Service?

Collect on Behalf service allows StarHub Postpaid Mobile Subscribers to purchase Apps, Games In-App Content, Video and Charity Donation from 3rd Party Goods Providers such as Boku, other payment aggregators etc and charge it to their Postpaid Bill.


2
How to do In-App purchases via 3rd Party goods providers?

1. Select the in-app item to purchase on your device.

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2. Select Pay by Mobile.

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3. Select the country, network and price/item you want to purchase.

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4. Enter your mobile number.

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5. Key in the PIN you receive from the SMS sent to your mobile number.

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6. You will receive a notice once the transaction is completed. The charges will be reflected in your next mobile phone bill.

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7. You will also receive a SMS confirmation on your purchase that is charged to your mobile phone bill.

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  3
   Is Collect on Behalf (or Direct Carrier Billing) Service available to Prepaid or Business customer?

No. Collect on Behalf Service is only available to StarHub Postpaid Mobile - Consumer subscribers.


4
What kind of content can be purchased from 3rd Party Goods Providers using Collect on Behalf Service?
  • Type of Content: Apps, Games, Books, Videos
  • In-app Purchases
  • Charity Donation 

5
What specific terms and conditions are applicable to Collect on Behalf Service?

All Collect on Behalf transactions are governed by StarHub’s Service Specific Terms for Billing and/or Collection on behalf of Third Party Application Stores Service found on StarHub Corporate Website.

By enabling Collect on Behalf service on 3rd Party Goods Providers such as Boku, you agree to these Terms of Service which including allow a third party retrieving your mobile number from your mobile service provider to facilitate the provision of service.


6
Who can access my personal data?

Personal data you have given to us as your mobile operator can only be accessed by us.


7
Why is Collect on Behalf (or StarHub Billing) Service not available to me?

Your mobile service is barred or blocked from using carrier billing service via .


8
What is the monthly spending limit and can it be changed?

Customers may spend a minimum of $50 worth of digital goods/content in any calendar month and such amount applies to all Application Stores / Service Providers.

The monthly spending limit is determined by StarHub, is FIXED and cannot be changed unless otherwise approved by StarHub.

The monthly spending limit will, however, be reset on the first day of each calendar month.

Customers can switch to alternative payment methods to complete their purchases.


9
How will the purchase look on my bill?

All charges will appear under the Mobile Service used at the time of purchase.
Transactions will appear under a section called:
“Itemised Usage Details -> Collect of Behalf Goods/Services”

3rd Party Goods Providers transactions will appear under sub-sections such as “Boku”.

Transaction details will include following details:

  • Time of purchase
  • Content name
  • Content publisher name
  • Charges

10
Will I be charged additional 7% GST on purchases made using Collect on Behalf Service?
  • You will be charged according to the list of the digital content on 3rd Party Goods Providers. The list price is inclusive of any applicable GST.
  • StarHub will not charge additional GST on top of the list price.

11
What can I do if I've been overcharged for a transaction?

You'll have to provide proof of being overcharged. Otherwise, please contact the merchant/developer for clarifications.


12
Other than the StarHub bill, will I receive an invoice or receipt for each purchase from 3rd-party goods providers?

You'll receive an SMS invoice/receipt from 3rd-party goods providers on your mobile device at the time of purchase.

The SMS receipt will include transaction info such as item name, date of transaction, support contacts, and price breakdown (with applicable GST).


13
Do I receive a notification to approve my transaction?

You will receive a PIN via SMS to your mobile and you have to input this PIN to complete the purchase. The method of notification is dependent on the content provider. 


14
Can I remove Collect on Behalf Service as mode of payment or switch to an alternate payment method?

If you don’t want to charge the purchase to your mobile phone account, you can switch to another payment method at the time of purchase. Alternate payment method solution is dependent based on content providers.

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15
I changed my SIM card and the Collect on Behalf option is not shown.

If you replace the SIM Card in your device with a SIM card from another Operator, you will not be able to use carrier billing service from StarHub.
But if you replace the SIM Card with another SIM card from StarHub, you may be eligible to use carrier billing service.

Note: Please ensure that your device is connected to the Mobile Network and not Wi-Fi for data access.


16
If I switch from StarHub to another mobile carrier, can I still continue paying via Collect on Behalf (or Direct Carrier Billing) service?

If the carrier that you switch to has not enabled carrier billing, then you won't be able to use this payment option anymore.


17
How do I enable Collect on Behalf service if I have changed my MSISDN / SIM card?

There is no initial setup to be done, you can purchase 3rd Party Goods Providers after changing your MSISDN/SIM card.


18
I would like to return an app or request for a refund?

You will have to contact the developer directly to initiate a refund. You will find the 3rd Party Goods Provider's contact information in the description of the item on your bill.


19
Do I need a StarHub Mobile Data connection to purchase content on 3rd Party Goods Providers?

No initial setup for Collect on Behalf (or Direct Carrier Billing) Service for digital content purchase, but you will need to be logged on to StarHub’s 3G/4G network. You can purchase from 3rd Party Goods Providers on your device or on the web but access to the mobile for verification to complete the purchase is required. You may download the app over Wi-Fi connection or StarHub’s 3G/4G network.


20
Is it possible to purchase content and charge to your phone bill when in roaming?

You can only purchase content in Roaming Network if you have already setup Collect on Behalf (or Direct Carrier Billing) service on your mobile account in your home network. Roaming data charges might be applicable for purchase content in overseas network.


21
Can purchases be made via PC/Mac?

Yes, Collect on Behalf (or Direct Carrier Billing) Service is available for purchases made from mobile device and PC/Mac, but requires access to the mobile for verification to complete the purchase.


22
What are the pre-requisites to use Collect on Behalf (or Direct Carrier Billing) Service on my device?

You must be logged on to StarHub network.


23
Why can’t I see the Collect on Behalf (or Direct Carrier Billing) option on my device?

If you are a prepaid or BRN customer, you will not have the Collect on behalf (or Direct Carrier Billing) service option on your device.


24
Who should I contact if I have a question about an app/game/book/video/charity donation purchase?

You may contact 3rd Party Goods Provider directly.

You may find the contact on:

  • your SMS receipt which contains the support email, OR
  • your StarHub mobile bill under 3rd Party Goods Providers with contact details.

25
How to recover paid apps or games?

You may contact 3rd Party Goods Provider directly.

You may find the contact on:

  • your SMS receipt which contains the support email, OR
  • your StarHub mobile bill under 3rd Party Goods Providers with contact details.

26
I have made a purchase on but the app/game/book/video failed to install. What can I do?

You may contact 3rd Party Goods Provider directly.

You may find the contact on:

  • your SMS receipt which contains the support email, OR
  • your StarHub mobile bill under 3rd Party Goods Providers with contact details.

27
Links to Official Help



Boku

Support Help web portal
http://www.boku.com/support

Transaction History, Refunds functionality, Customer Support Contact, Billing Help links

Email:
support@boku.com

Transaction History, Refunds

Phone support: 31584215
(Monday-Friday – 9am-5pm)

Transaction History, Refunds




Coda Payments

Email:
support@codapayments.com

Transaction History, Refunds

Phone support: 31585882
(Monday-Friday – 9am-5pm)

Transaction History, Refunds



Money Online (MOL)

Phone support: +65 3165 0277
(Monday-Friday – 9am-6pm)

Transaction History, Refunds




NextGen Mobile

Email:
helpsg@mobividio.com

Transaction History, Refunds

Phone support: 800-101-2298
(Monday-Friday – 9am-6pm)

Transaction History, Refunds



Buongiorno

Email:
customercare.sg@buongiorno.com

Transaction History, Refunds

Phone support: 800-130-2263
(Monday- Friday – 9am-6pm except public holidays)

Transaction History, Refunds