How can we help you today?

1. More info on Hub iD
2. Sign up for a Hub iD account

1. Log in to your Hub iD Account with your Hub iD at www.starhub.com/hubid
2. If your Hub iD is an email address:
   Go to ‘Update Profile’ and update your Hub iD with a valid email address
3. If your Hub iD is a not an email address:
   Go to My Account followed by ‘Settings’

1. Visit the StarHub Mobile Store to browse for the product(s) you want

2. Select your desired product, then 'Choose plan' when you're ready to order

3. Log in to your Hub iD account

• More info on Hub iD 
• Sign up for a Hub iD account

4. Choose your product and customise your order

5. Review your order in Shopping Cart

6. Confirm your order and proceed to check out

7. Enter your delivery address and select your preferred delivery date

8. Accept Terms & Conditions

9. Fill in your payment details and confirm payment

10. An Order Confirmation email will be sent to you after the above steps

11. Send in the required documents for validation purposes. Please refer to the following for more details:

• • For Singapore Citizens/Permanent Residents:
    - Send a copy of your NRIC to sales@starhub.com
    - State your Order Confirmation ID in your email subject
    
    
  • For Foreigners:
    - Please send the following documents to sales@starhub.com:
    • A copy of your Passport or any Photo ID^ (e.g. Employment Pass, Diplomatic Pass, EntrePass, Training Visit Pass, Work Permit, Student Pass, etc.)
    • Proof of Billing Address* (e.g. Utility bill, bank statement with your address)
       
  • The following applies for both Singapore Citizens/Permanent Residents and Foreigners:
    - Proof of Billing Address*(e.g. Utility bill, bank statement with your address)
    - We can only process your order after receiving the requested documentation
    - Delivery dates and times are subject to change
    - A deposit in the range of $200 - $800 may be required for application of each service for selected price plans. Should a deposit be needed, it will be charged upfront and you’ll see the amount upon checkout.
    - Please present a copy of this Order Confirmation and an original copy of your NRIC/FIN to our delivery personnel upon delivery

* Applicable for New Sign-Up only

^ Applicable for both New Sign-Up and Recontract transactions

For further assistance, chat with us via the StarHub Online Store Assistant.

1. Visit the StarHub Broadband Store to browse for the product(s) you want

2. Select your desired Fibre Plan or Deal, then ‘Subscribe Now’ when you're ready to order

3. Log in to your Hub iD account

• More info on Hub iD 
• Sign up for a Hub iD account

4. Customise your order

• Confirm your delivery address and selected Plan or Deal
• Select your Fibre router or purchase an additional device
• Select your preferred Value-Added Services
• Select your delivery options

5. Review your order in Shopping Cart before proceeding to check out

6. Accept all Terms & Conditions

7. Submit your order

8. An Order Confirmation email will be sent to you after the above steps

Please note that:

1. A service deposit of $200 or $800 may apply to foreigners. Should a deposit be needed, it will be charged upfront and you’ll see the amount upon checkout.
2. For Singapore citizens, Permanent Residents, and foreigners, please present a copy of your Order Confirmation and an original copy of your NRIC/FIN to our delivery personnel when receiving your order.

For further assistance, chat with us via the StarHub Online Store Assistant.

1. Visit the StarHub TV Store to browse for the product(s) you want

2. Select your desired Combo Packs, or HD Packs, then ‘Subscribe Now’ when you're ready to order

3. Log in to your Hub iD account

• More info on Hub iD
• Sign up for a Hub iD account

4. Customise your order

• Select 3 of 7 Basic Tiers
• Select any Add-On Packs/channels
• Select FreeView
• Confirm your address where installation will take place
• Choose between Fibre TV or Cable TV
• Select subscription as a new plan or recontract to the existing plan
• Choose the set-top box that you require
• Select your delivery options

5. Review your order in Shopping Cart before proceeding to check out

6. Accept all Terms & Conditions

7. Submit your order

8. An Order Confirmation email will be sent to you after the above steps

Please note that:

1. A service deposit of $250 may apply to foreigners. Should a deposit be needed, it will be charged upfront and you’ll see the amount upon checkout.
2. For Singapore citizens, Permanent Residents, and foreigners, please present a copy of your Order Confirmation and an original copy of your NRIC/FIN to our delivery personnel when receiving your order.

For further assistance, chat with us via the StarHub Online Store Assistant.