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Typical Broadband Speed FAQ
It is an IDA initiative to provide consumers additional information about the quality of their broadband connections and to increase awareness about the broadband quality in accessing content and services over the Internet.
Typical Speed Range refers to a range of download speeds that a user is likely to experience during his wired broadband Internet access. Your experience in the download speed will vary as there are many factors that can affect your download speed. Should you experience download speed that is below the lower bound of the Typical Speed Range most of the time, you may contact StarHub to assist you.
StarHub simulates the typical end user connection by using integrated hardware and software test client to generate Internet Traffic requests to Internet servers. The measurement collects the connection speed between the test clients, the StarHub’s network, and selected destinations. The measurement process is designed to ensure automatic and consistent monitoring throughout the measurement period.
Your actual experience via wired connection should be within the range most of the time. There may be instances where speed can still fall outside the Typical Speed Range. Should you experience speed slower than our Typical Speed Range most of the time, you can contact our Customer Service for assistance.
Different speed test engine may use different configuration and test condition. Hence the measurement methodology may differ from different speed test meter.
Internet is a global system of networks. RSPs, including StarHub, have limited or no control on the servers and networks in the world. Hence quality of connection and speed are not guaranteed.
The results are based on 24 hours daily measurements gathered over time and over different parts of Singapore.
StarHub will review the speed measurements on a quarterly basis and update any changes on our communication accordingly.