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5G Network

StarHub’s 5G


1
What is StarHub’s 5G?

Singapore's best mobile network just got faster! With the launch of 5G Standalone (5G SA) network, you can now enjoy more of the things you love, such as gaming at ultra-low latency, streaming at ultra-fast speeds, while simultaneously enjoying crystal clear conversations with family and friends. Get onboard to be the first to enjoy this free trial.  


Like many network providers around the world, StarHub’s 5G is built on 2 paths – 5G non-standalone (5G NSA) and 5G standalone (5G SA). The non-standalone mode of deploying 5G focuses on enhancing existing mobile broadband to provide higher data-bandwidth and reliable connectivity. Standalone 5G works on an independent network designed and deployed solely to enable 5G. This means that you’ll not only enjoy increased mobile data capacity and bandwidth, but also ultra-responsive, ultra-low-latency services for high quality of service and the ability to connect massive number of devices.


2
What is Ultra-clear HD voice?

Ultra-clear HD voice is Voice over 5G (VoNR) service which enables voice calls over our free 5G SA market trial network. You can bring multi-tasking and productivity to a whole new level! Enjoy ultra-fast 5G speeds when streaming, gaming or surfing, and still enjoy crystal clear mobile conversations with loved ones simultaneously.


3
How do I enjoy StarHub’s 5G SA and Ultra-clear HD voice?

All our Mobile+ customers will get to enjoy 5G Standalone market trial network and Voice Call from 4 Aug 2021.


If you’re not on our Mobile+ plans:

a. Upgrade or sign up for our Mobile+ plans and get our latest 5G SIM card^

b. Pair with a 5G device*

c. Be in an area covered by our 5G service

 

^ For existing Mobile+ customers, StarHub will reach out progressively when your network has been upgraded, with instructions to switch out to the new 5G SIM cards for FREE.


For business customers, please visit 5G Business page for more information.


*Please refer to the 5G Device FAQ for the list of StarHub approved handsets. 


4
What are the devices that are 5G SA ready?

You can start experiencing our 5G SA network on the Samsung Galaxy S21 series. Samsung will be pushing a new software update progressively to all Galaxy S21 users starting 4 Aug and you can update to the latest software and be one of the first to trial our 5G SA service.


Customers who sign up to our Mobile+ plans from 4 Aug, with the Samsung Galaxy S21 series will be able to start experiencing our 5G SA service. For existing Mobile+ customers, we will be reaching out progressively with instructions to switch out to the new 5G SIM cards for FREE.


5
I have a 5G SA- ready device with the 5G SIM and Mobile+ plan, why do I experience problems with the StarHub’s 5G SA network?

We would love to assist you, please reach out to us here.



6
Where can I enjoy StarHub’s 5G service?

StarHub continues to expand its indoor and outdoor 5G coverage, and from the end of September 2022, more areas will be served by 5G network. 5G network coverage may vary as we expand our footprint. 


Get the latest updates on the locations with 5G coverage here


7
Where can I find the latest updates on StarHub’s 5G coverage?

Check out here for the latest list of locations with 5G coverage.


8
In what frequency band and spectrum(s) is StarHub running its 5G network on?

StarHub's 5G Standalone Access (SA) is deployed on 3.5GHz and 2.1GHz spectrum to allow us to enhance and quickly expand our 5G coverage.


9
What happens to my network when I am in an area that is not within StarHub’s 5G coverage?

Not to worry, there will be no disruption to your mobile service. You will continue to enjoy seamless 4G/3G connectivity on Singapore’s fastest network.


10
How long can I enjoy StarHub’s 5G experience with the new Mobile+ plans?

You will be the amongst the first to trial and enjoy the benefits of StarHub’s 5G service. The 5G NSA Trial is valid until such date as determined by StarHub. Stay tune to this page for updates as we continue to upgrade our network to enhance your 5G experience.


11
What is StarHub’s 5G speed range?

Please refer to the below table for 5G NSA theoretical speed range.

Theoretical Speed>1Gbps
Typical Stationary100-700Mbps
Typical Mobility70-400Mbps
Typical Uplink32-90Mbps

12
I have a 5G device but I am on a non-Mobile+ plan, how can I enjoy StarHub’s 5G service?

You can enjoy StarHub’s 5G by upgrading to our Mobile+ plans. Simply log in to My StarHub App to check if your line is eligible for renewal.


If you are servicing your device contract, you can upgrade your plan to the same or higher monthly subscription plan with no additional fees and enjoy more data.


This can be done easily via My StarHub App:

5G Voice 9A

5G Voice 9B


13
I am an existing StarHub prepaid subscriber. Can I enjoy StarHub’s 5G?

StarHub’s 5G service is currently not available for prepaid subscribers.

You can enjoy our 5G service by switching to our Mobile+ plans and getting a 5G device at starhub.com/store. Not to worry, you’ll be able to retain your existing prepaid mobile number and enjoy the convenience of a monthly bill, no top-ups required! .


With our Mobile+ plans, you can enjoy bigger data bundle, more talktime, and SMS. You’ll also get to enjoy Disney+ on us until 22 February 2023 and play cloud gaming with GeForce NOW.


*Please refer to the 5G Device FAQ for the list of StarHub approved handsets.


14
What happens if I'm temporarily unable to connect to the StarHub 5G Network?

On instances or in locations where 5G may be unavailable, you will be seamlessly switched to our 4G network to make sure you stay connected online. Your device will then automatically reconnect to our 5G network as soon as coverage becomes accessible. 


15
Can I continue to enjoy 4G as StarHub rolls out 5G service?

Yes you can! 4G network is still available for our customers.


To experience the benefits of our 5G service, faster speeds, real-time responses and enhanced connectivity, we encourage you to sign up to our Mobile+ plans and get a 5G device*.


*Please refer to the 5G Device FAQ for the list of StarHub approved handsets.


16
What is the difference between 5G and 4G?

The move from 3G to 4G LTE was about faster connections but the evolution to 5G is so much more. 4G LTE enables mobile broadband connectivity to power video streaming, high quality video calls and faster browsing.


5G, on the other hand, is designed with enhanced capability to enable next-generation user experience and deliver new services. With increased speeds, better response times and superior reliability, 5G will enable revolutionary applications like remote healthcare, cloud gaming, immersive virtual reality and more.


5G SIM FAQs


1
Why do I need a new 5G SIM?

We want you to enjoy an elevated mobile experience on our 5G SA network. A change of SIM Card will allow you to take that enjoyment to the fullest.


2
What is the difference between the current 4G SIM and the new 5G SIM?

The new 5G SIM will allow you to enjoy the full benefits of our 5G SA network sites with a 5G SA-ready handset.


You’ll be able to enjoy more of the things you love like gaming and streaming at ultra-fast speeds. Come Q3 2021, we’ll further enhance your gaming experience with GeForce Now cloud gaming! You’ll be able to enjoy more of the things you love, such as gaming at ultra-low latency,  streaming at ultra-fast speeds, while simultaneously enjoying crystal clear conversations with family and friends.


Not to worry, if you’re on our current 4G SIM, you’ll still enjoy seamless connectivity on Singapore’s fastest network.


3
How do I get the new 5G SIM?

All customers who recontract or sign up for a new Mobile+ plans from will get the new 5G SIM card. For our existing Mobile+ customers, not to worry, we will be notifying you via SMS once your new 5G SIM is ready for exchange.


4
Will my 5G handset work if I do not change to a 5G SIM?

Yes, of course. The current 4G SIM will still work across all handsets on both 4G and 5G NSA networks and you will still enjoy the best mobile experience with StarHub.


However, we strongly encourage you to get a new 5G SIM to elevate your mobile experience and enjoy the full suite of benefits on StarHub’s 5G network.


5
Will I be able to use 5G if I am on a 4G handset with a 5G SIM?

You will need a 5G-supported handset to enjoy our 5G mobile experience. However, you will still be able to stay connected on our 4G network.  Please refer to the 5G Device FAQ for the list of StarHub approved handsets.


6
Will the 5G SIM work in a non-5G area?

Yes, you can! If there is no 5G coverage at the location, the handset will automatically connect to our 4G network. The transition between 5G and 4G network is seamless and your voice and data connectivity will not be compromised.


7
I signed up for a 4G plan but received a 5G SIM card, does it mean I get to enjoy 5G service?

You’ll need to be on our Mobile+ plan to enjoy 5G service. To fully enjoy the full suite of 5G benefits:

  1. Upgrade or sign up for our Mobile+ plans and get our latest 5G SIM card
  2. Pair with a 5G device
  3. Be in an area covered by our 5G service


Hurry and upgrade to our Mobile+ plans to enjoy our 5G service now!


8
I am currently subscribed to a Mobile+ plan. Do I need to change my SIM Card in order to enjoy 5G standalone?

Yes, we strongly encourage you to get a new 5G SIM to elevate your mobile experience and enjoy the full suite of benefits on StarHub’s 5G network. We will reach out to you progressively to switch to the new 5G SIM cards for FREE to enjoy our enhanced network.


9
How do I request for a new or replacement 5G SIM?

You can request for a new 5G SIM on My StarHub App.

  • On the home page, select "Mobile". 
  • Choose the mobile number.
  • Tap on the 3 stacked dots icon FAQ9
  • Select "SIM management".
  • Click "Request for a 5G SIM".


My StarHub App

5G_FAQ9MSA

StarHub App

You may notice a difference in the interface if you’re using the new StarHub App, but the steps are the same. 

5G_FAQ9


In the event you have lost your phone or SIM card, we encourage you to contact us right away so we can temporarily suspend the service when necessary. You may message us via Facebook or WhatsApp for immediate assistance.

Meanwhile, to replace a possible faulty SIM card, you will have to visit any of our StarHub Shop for assistance.


10
How do I activate my new 5G SIM card?

If you have signed up for a new mobile line or ported your existing mobile number to us, simply insert your new SIM card  into your device and you’re good to go.


If you have recontracted your existing mobile line or requested for a 5G SIM card replacement, simply log on to My StarHub App and select “Activate your SIM card”. The SIM activation may take up to 1 hour and any active SIM card on your device will be disabled upon proceeding with the setup. You will require data connection during the setup and you may experience intermittent connection during this time. You will receive an SMS notification in an hour’s time to inform you that your new SIM card is successfully activated. When your new SIM card is activated, simply insert your new SIM card into our device and you’re good to go.


If you require further assistance, do not hesitate to contact our Customer Service team via Facebook Messenger or WhatsApp.


5GSIM_FAQ8.png


5G Devices


1
Which 5G devices are compatible with StarHub’s 5G?

Below is the list of 5G devices that you can enjoy StarHub’s 5G service. 

You can look forward to more handset manufacturers coming on board. Do stay tuned to this page for updates.

               

Brand Model name StarHub 5G Compatible
AppleiPhone 14/ 14 Plus/ 14 Pro/ 14 Pro MaxYes
iPhone 13/ 13 Mini/ 13 Pro/ 13 Pro Max/ iPhone SE (3rd gen)Yes
iPad (10th gen)/ iPad Pro 11” (4th gen)/ iPad Pro 12.9” (6th gen)/ iPad Mini (6th gen)/ iPad Air (5th gen)Yes
SamsungGalaxy S21 5G / S21+ 5G / S21 Ultra 5G / Fold3 5G / Flip3 5G/ A52s 5G/ S21 FE 5GYes
Galaxy S22 5G/ S22+ 5G / S22 Ultra 5GYes
Tab S8 5G/ Tab S8+ 5G/ Tab S8 Ultra 5G/ A53 5G/ A33 5G/ A13 5G/ A23 5GYes
Galaxy Flip4 | Fold4 5GYes
NothingPhone (1) 5GYes
OppoFind X3 Pro 5G / Reno5 Z 5G / Reno6 Pro 5G / Reno7 Pro 5G / Reno 7 5G/ Reno 7 Z 5G / Find X5 Pro 5G / Reno8 5G/ Reno8 Pro 5GYes
VivoV25 5G/ V25 Pro 5GYes
XiaomiRedmi Note 11 Pro 5GYes
12T 5G/ 12T Pro 5GYes
12 5G / 12 Pro 5GYes

Updated as of 31 Oct 2022


Do ensure your phone is updated to the latest software for optimal 5G experience.


5G devices approved for use on 5G Non-standalone (“NSA”) networks may not work on 5G Standalone (“SA”) networks following the suspension or cessation of the 5G NSA Trial.


2
How do I enable 5G on my HUAWEI phones?

Turn on 5G on your HUAWEI phones in 4 simple steps:


1. Go to “Settings”
2. Select “Mobile network”
3. Select “Mobile data”
4. Tap “Preferred network mode” and select “NR/LTE/WCDMA/GSM auto”.

And you are all set to experience StarHub’s 5G service!

5G_2.png

3
How do I enable 5G on my Samsung phones?

Firstly, ensure your phone is updated to the latest software.


  1. Go to “Settings”
  2. Select “Software update”
  3. Select “Download and install” Your device will proceed to download the latest version.
  4. Press install after the download is completed.


enable 5G_samsung_3


Once the software is updated, turn on 5G on Samsung phone in 4 simple steps:

  1. Go to “Settings”
  2. Select “Connections”
  3. Select “Mobile networks”
  4. Network mode should be showing “5G/LTE/3G/2G” by default


enable 5G_samsung_3_1


4
How do I enable 5G on my OPPO phones?

Firstly, ensure your phone is updated to the latest software. Once the software is updated, turn on 5G on OPPO phone in 4 simple steps.

  1. Go to “Settings”
  2. Select “SIM card & mobile data”
  3. Select “SIM 1” or “SIM 2”
  4. Tap “Preferred Network Type” and select “5G/4G/3G/2G(Auto)”


enable 5G OPPO



5
How do I enable 5G on my Realme phones?
  1. Go to “Settings”
  2. Select “SIM card & mobile data”
  3. Select “SIM”
  4. Under Preferred network type – it should show “5G/4G/3G/2G"


5g enabled realme x50


6
How do I enable 5G on my vivo phones?

Ensure your phone is updated to the latest software.

  1. Go to “Settings”
  2. Select “System update”
  3. Click to download and install this version “PD2005F_EX_A_1.20.18”


Once upgrade is completed, switch your Network mode.

  1. Go to “Settings”
  2. Select “Mobile network”
  3. Select “SIM 1/2”
  4. Select “Network mode” under “SIM settings”
  5. Tap “5G (preferred) / 4G / 3G / 2G”


enable 5G_vivo x50


7
How do I enable 5G on my Apple iPhones?
  1. Go to “Settings”
  2. Tap on “Mobile Data”
  3. Select “Mobile Data Options”
  4. Select “Voice & Data”
  5. Set to “5G Auto”


7. How do I enable 5G on my Apple iPhones


8
I have a 5G device, will I enjoy StarHub’s 5G service automatically?

To experience StarHub’s 5G connectivity, you’ll need to:

1) Upgrade or sign up for our Mobile+ plans 
2) Pair with a 5G device*
3) Be in an area covered by our 5G service.

For business customers, please visit 5G Business page for more information.

*A 5G software update from the phone manufacturers may be required. Please refer to the 5G Device FAQ for the list of StarHub approved handsets.

9
I have a 5G device, why can’t I access StarHub’s 5G service?

The device manufacturers are working on the optimisation of their software for our 5G network. We are working closely with them to ensure the software is optimised so you can enjoy StarHub 5G as soon as possible. Do stay tune to this page for the updates.


10
Am I required to purchase a 5G device from StarHub to enjoy your 5G service?

We have worked closely with the handset manufacturers and conducted extensive tests to ensure the 5G software is optimised for use on our network.


To ensure you get the best 5G experience, we recommend that you purchase a 5G device from StarHub. Check out our range of 5G devices here.


If your 5G device is not purchased from StarHub, you may not be able to enjoy StarHub’s 5G service.