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Early Termination Charges (ETC)



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1
What are early termination charges (ETC)?

Early termination charges (ETC) are applied when you cancel your services within the minimum service period/contract period.


2
What services have early termination charges?

In general, early termination charges apply to services with a contract such as our mobile, broadband, and TV plans. Some value-added services/add-ons also have ETC.


If you’re planning to cancel any service, it’s best to check if you’re still in contract and if the service you’re terminating has ETC.


3
How do I compute early termination charges?

Early termination charges are tiered according to the number of months left in your contract at the point of your termination request. They also vary according to the subscription fees.


For instance, when it comes to mobile plans, ETC is calculated by the Net Monthly Subscription (after any monthly subscription discount or CIS discount) multiplied by the remaining contract period in months.


Below is a sample calculation that applies for the following mobile plans: 

  • Device Plan S/M/L/XL
  • 4G Device Plan XS
  • Senior Device Plan S/M
  • Mobile+ $69, $99, $129, $169 2-Year Plan
  • Mobile+ $38, $45 SIM Only 1-Year Plan
  • 4G $25 SIM Only 1-Year Plan
  • #hellochange $45, $55, $80, $110, $243 2-Year Plan


Example

Device Plan S $75

With 12 months remaining in the contract

Consumer Offer (incl. GST)

$75 x 12 months = $900

CIS Offer (incl. GST)

$67.50 (after 10% CIS discount) x 12 months = $810


4
Where else can I find more information about early termination charges?

You can find out your early termination charges by referring to the service agreement. Please visit My Account to retrieve a copy of your service agreement.

  • Log in
  • Go to “My Account”.
  • Go to the “My Services” tab
  • Scroll to the bottom and click on “View Service Agreement”
  • Select the product under “Service Type” and the time frame when you signed up for or recontracted to the service under “Period”
  • Select “Download PDF” to retrieve the Service Agreement in PDF format

For further assistance, you can also reach us on Facebook or WhatsApp.


5
How do I avoid being charged for early termination?

To avoid incurring early termination charges, you should terminate or port out your service one day after your contract end date.


6
How do I check my contract end date?

You can check your contract end date on StarHub app.

For mobile: Tap “Mobile”, tap the three-button menu, and choose “Contract details”

For TV: Tap “TV” and select TV service when prompted. 

For broadband: Tap “Broadband” and select the Broadband service when prompted.


7
Where can I get a copy of the terms and conditions for my services?
  • Postpaid mobile service – [Here]
  • Broadband service – [Here]
  • TV service – [Here]