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Welcome Plan
Welcome Plan Extension
I received my mobile bill and noticed that I was charged for the Free Welcome Plan. I would like to terminate it.
We truly appreciate your loyalty as a StarHub customer. As such, we have extended the free duration of the Welcome Plan until 31 December 2026 so you can continue using it at no charge.
Any related payments you have made will be waived automatically, with the bill adjustment reflected in your bill by 31 August 2026. No further action is required on your end to continue enjoying your free Welcome Plan.
I have already paid my bill. Will I receive a refund?
If you have already made payment for the bill, any charges related to the Free Welcome Plan will be adjusted and reflected in your bill by 31 August 2026.
It was reflected in my bill, but its showing zero charge, will I subsequently still be charged?
The bill was generated after the discount extension was fully reflected in the system. We apologise for the confusion caused. We have extended your Free Welcome Plan and will continue to be free for you until 31 December 2026.
Why was I charged earlier then?
The bill was generated before the discount extension was fully reflected in the system. We apologise for the confusion caused. Any applicable charges for the Free Welcome Plan will be adjusted accordingly in your subsequent bill.
Why was I not informed earlier?
We apologise for the delay in communication. The extension was being finalised in the system, and we wanted to ensure the details were confirmed before informing customers. Thank you for your patience and understanding.
General
What is the Welcome Plan offer all about?
The Welcome Plan was a complimentary mobile line that we previously gifted to customers who signed up for or recontracted selected StarHub services. This promotional plan has been retired and is no longer available for new sign-ups or recontracts.
Are you currently on this plan? Don’t worry! If you are an existing Welcome Plan user, you will continue to enjoy your free benefits until your specific 24-month promotional period comes to an end.
How can I use this FREE Welcome Plan?
You can use it as a first mobile line for your children, pass it to elderly parents, or use it for tablets to stay connected. You may also customise the plan with affordable add-ons. No contract and no registration fees apply.
Do I have to pay for the SIM Card and Caller Number Display subscription?
The SIM card is free. For sign-ups from 6 November 2021 onwards, Caller Number Display is chargeable at $5.45/month and can be added via the StarHub app.
Can I add on more services for this FREE Welcome Plan?
Yes. You can add more data or minutes via the StarHub app using your Hub iD. Available add-ons include 10GB Data Upsize, Unlimited Weekend, Unlimited Chat, Social and Video add-ons.
Can I activate roaming service for my Welcome Plan?
Yes, you can activate roaming service for your Welcome Plan. For more information on roaming, click here.
I don't want to be charged after my free period ends. What should I do?
If you do not wish to continue with the Welcome Plan after your free 24-month period ends, you can simply cancel it at any time before the charges begin. No termination fees or cancellation charges will apply.
Would there be charges if I exceed the 1GB data bundle and/or 50 outgoing minutes?
Yes, excess charges will apply. For details, please visit here.
Can I change my FREE Welcome Plan to another mobile plan?
Yes, you can switch your Welcome Plan to one of our contract-free 5G Unlimited+ Plans for unlimited data, built-in global roaming with unlimited calls/SMS when you travel.
Ready to upgrade? Visit any StarHub Shop to chat with our team.
What do I need to do to cancel my FREE Welcome Plan?
Please reach out to us via Facebook Messenger or WhatsApp and our HubCare team will assist you with the termination.