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Trade-In program allows you to trade-in your old devices for cash (payment via PayNow). It’s a convenient way to dispose of your used devices while getting value in return.

Trading in with us gives you a simple, hassle-free experience, along with the confidence of receiving fair value for your device.  

Yes, you can enjoy an exclusive bonus cashback on selected trade-in devices. Check out bonus cashback offer here.

• Visit the StarHub Trade-In portal (powered by Asurion). 
• Enter details such as your device model and condition. 
• You’ll receive an estimated quote, plus any available offers. 

Yes. You can visit StarHub Tampines Mall Shop to trade in your device. 

To check if your device is eligible, visit the Trade-In website here. Devices must appear in the drop-down list to qualify

Note: Wi‑Fi–only iPad and Apple Watch GPS models are not eligible for our Trade‑In Program. We currently accept iPad Wi‑Fi + Cellular and Apple Watch GPS + Cellular models only, as these devices contain IMEI numbers required for verification during the trade‑in process.

Ways to identify your iPad model:

• Check Settings: Go to Settings > General > About. If you see an IMEI listed, your device is a cellular model and is eligible.
• Check the Body: Look at the sides of your iPad. Wi‑Fi + Cellular models feature a physical SIM tray slot.

Ways to identify your Apple Watch model:

• Check Settings: Go to Settings > General > About. If you see an IMEI listed, your device is a cellular model and is eligible.
• Open the Apple Watch app: Tap the My Watch tab, then tap General > About 

Yes! Anyone can trade in device with StarHub.

Yes, multiple trade-in transactions are allowed. Each device must be submitted separately with its own IMEI number.

No, accessories are not required. 

A device may be rejected if it: 

• is reported lost or stolen (all devices are screened through the Secondhand Goods Dealers Transaction Records System, SHOTS, as required by law)
• does not power on
• is water-damaged 
• is not a local set (i.e., purchased overseas)
• is locked  

After purchasing your new device from StarHub, simply visit our trade-in portal to trade-in your old device and qualify for bonus cashback. Click here to learn which specific mobile models are eligible for bonus cashback. 

Yes. To qualify, you’ll need to submit separate trade-in requests for each device and trade in two eligible devices. 

No, you can trade in any eligible device from the trade-in list to qualify for the bonus cashback.

To qualify for bonus cashback, you need to submit a copy of your new StarHub purchase receipt during the trade-in process.

The receipt must be issued by one of the following: 

• StarHub retail shop 
• StarHub online store 
• StarHub Exclusive Partners 

The receipt must include the purchased device's Make, Model, Capacity, Color, IMEI, and the date of purchase (which must not be earlier than 10 days before the date of your trade-in request).

1. Visit the StarHub Trade-In portal.
2. Select your device from the drop-down list.
3. Input your device’s IMEI number.
4. Indicate the condition of your device.
5. An initial quote will be provided 
6. If quote is accepted, you can either schedule a pickup or drop off 
7. Submit your personal details and PayNow info. 
8. You’ll receive an acknowledgement email. 
9. Your device will be inspected during pick up or drop off, if it differs from your online declaration, you may be given a new quote on the spot. You can either accept the new quote or reject it.  

* Before handing over your device, please remember to back up your device data, factory reset your device and deactivate any device locks 

• A specialist will verify your device’s condition.
• If it matches your declared condition, your device will be collected.
• If the conditions differ, a revised quote will be provided on the spot.
• You can accept or reject the revised quote. There’s no obligation to proceed.

If you accept the quote, payment will be transferred to your PayNow account within 7 business days after collection.

Yes, once the inspection is complete and you accept the final quote, the price is fixed.

The pickup is free. However, if the first attempt fails and you request another pickup, a fee of $10 will apply for the second attempt. Alternatively, you may select and schedule drop-off at such location designated by Asurion. 

Yes. You can visit StarHub Tampines Mall shop, where our StarHub staff will be happy to assist you with your trade-in.
To ensure a seamless trade-in experience, refer to the section “Before you trade-in” prior to  visiting the store.

• Back up your data (photos, messages, etc.).
• Disable all activation and device locking features (such as ‘Find My iPhone’ or any other such features like device pairing)
• Transfer content to your new device if needed.
• Factory reset your device to erase all personal data.
• Remove any SIM and memory cards.

If you’re a SmartSupport customer, you can also connect with our Tech Support team via the SmartSupport Portal [insert link] for step-by-step guidance on data transfer. 

Most phones allow you to transfer data easily during setup. If you’re a SmartSupport customer, you can also connect with our Tech Support team via the SmartSupport Portal here for step-by-step guidance on data transfer.

You can visit the Trade-in Portal and submit your trade-in request here.  

Your trade-in quotation is valid for 7 days. If you don’t arrange a courier collection or drop off your device within this period, your Trade-In Request and quotation will expire. To proceed, you’ll need to submit a new Trade-In Request for an updated quotation.

Please cancel your existing request through the trade-in portal here and then submit a new trade-in request with the correct device details.

Please cancel your existing request here and then submit a new trade-in request with the updated device details. 

You can visit the Trade-in portal here, you may chat with us via the Trade-in portal for related enquiries.

Yes. We strongly recommend performing a factory reset and removing all personal content prior to trade-in. 

You can cancel your request through the Trade-in Portal here,up to 24 hours before the scheduled device pick-up or drop-off. Please note that cancellations are not allowed within 24 hours of the appointment.

Yes, you can appoint someone to handover the device on your behalf. They will need to present the trade-in confirmation email and provide the last four characters of their ID number at the point of device handover. Please note that their decision to accept or reject the final trade-in quote will apply to you and cannot be changed later.