Ask our chatbot

StarHub Trade-In allows you to exchange your old device for cash. It’s a convenient way to dispose of your used devices while getting value in return.

To check if your device is eligible, visit the Trade-In website here. Devices must appear in the drop-down list to qualify.

Yes, you can! Any devices listed in our drop-down list are fully eligible for trade-in.

Yes, you can trade in multiple devices. Just submit each one separately with its own IMEI number. 

A specialist will verify your device’s condition.

If it matches your declared condition, your device will be collected right away. 

If the conditions differ, don't worry—you'll get a revised quote on the spot. 

You have total freedom to accept or reject it with absolutely no obligation to proceed. 

Step 1: Go to the StarHub Trade-In page to provide the details of the device you want to trade-in, as well as your personal particulars.

Step 2: Click either “Trade-in now” or “Start trade-in now” to initiate the trade-in flow.

Step 3: Fill in the Brand, Model, and Capacity of the device, then click “Next”.

Step 4: Enter the IMEI and click “Check my IMEI” to verify it. Then tick the boxes to confirm the device condition and click “Next”.

Step 5: Review the initial quote provided, and schedule a pick-up or drop-off once accepted.

Step 6: Submit your personal details and follow the on-screen instructions provided to complete the trade-in process.

Once you’ve completed the steps, you’ll receive an acknowledgement email.

Your device will be inspected during pick-up or drop-off. If its condition differs from your declaration, a revised quote will be provided. You may choose to accept or decline it.

If you accept the quote, a specialist will assess your device at your home at no cost. If the condition matches, your device will be collected and payment will be made within 2 business days.

No, you don’t need to include accessories like chargers or cables. If you choose to include them, they'll be recycled for you.

To prepare your device for trade-in, please follow these steps:

• Back up your personal data, such as photos, messages, and contacts
  
• Turn off activation locks and device security features (e.g., Find My iPhone, device pairing)
  
• Transfer any important content to your new device
  
• Perform a factory reset to remove all personal data
  
• Remove your SIM card and any memory cards

Once you’ve accepted the quote, you’ll receive your payment in your PayNow account within 2 business days after collection. 

If you need to change the device you submitted, simply cancel your existing request and submit a new trade-in request with the correct details via the web form.

When our specialist contacts you to arrange the appointment, just let them know you’d like to cancel the earlier request due to incorrect details. 

If you’ve entered incorrect details (such as colour, capacity, or model), it may affect the accuracy of your trade-in quote.

To avoid any issues, simply cancel your existing request and submit a new one with the correct details.

We understand it can be concerning if the payment differs from the quoted amount. For assistance, please contact the relevant partner below to help review the discrepancy and assist with the next steps:

• For iPhone purchases with StarHub, please contact Asurion at trade_in@asurion.com. 
  
• For non-iPhone purchases with StarHub, please contact CompAsia at instacashsg@compasia.com. 

Your trade-in quotation is valid for 7 days. If you don’t arrange a courier collection or drop off your device within this period, your trade-in request and quotation will expire. To proceed, you’ll need to submit a new trade-in request for an updated quotation.