How can we help you today?

StarHub Trade-In allows you to exchange your old device for cash. It’s a convenient way to dispose of your used devices while getting value in return.

To check if your device is eligible, visit the Trade-In website here. Devices must appear in the drop-down list to qualify.

Yes, you can. Any devices that are listed in the drop-down list are eligible for trade-in.

Yes, multiple trade-in transactions are allowed. Each device must be submitted separately with its own IMEI number.

A specialist will verify your device’s condition.

If it matches your declared condition, your device will be collected.

If the conditions differ, a revised quote will be provided on the spot.

You can accept or reject the revised quote. There’s no obligation to proceed.

Step 1: Go to the StarHub Trade-In page to provide the details of the device you want to trade-in, as well as your personal particulars.

Step 2: Select a device from the drop-down list

Step 3: Enter your device’s IMEI andindicate the condition of your device.

Step 4: Review the  initial quote provided, and schedule a pick-up or drop-off once accepted.

Step 5: Submit your personal details and PayNow info. 

Once you’ve completed the steps above, you’ll receive an acknowledgement email.

Do note that your device will be inspected during pick-up or drop-off. If it differs from your online declaration, you may be given a new quote on the spot. You can either accept the new quote or reject it.

If you accept the quote, our partner will arrange for a specialist to check your device in person (at no cost to you). This will be done in the comfort of your house. If the device is in the condition stated, the specialist will collect your device, and you’ll receive the quoted amount as payment within 2 business days. You’ll be given a new quote on the spot if the device is not in the stated condition. You can either accept the new quote or reject it (at no cost to you).

No, you do not need to include accessories. If you choose to include any, we will recycle them for you.

To ensure you don’t lose any personal data, we recommend backing up your data (photos, messages, etc.).

Disable all activation and device locking features (including ‘Find My iPhone’ or any other features like device pairing).

Transfer content to your new device if needed.

Factory reset your device to erase all personal data.

Remove any SIM cards and memory cards.

If you accept the quote, payment will be transferred to your PayNow account within 2 business days after collection.

Please cancel the existing request and submit a new trade-in request with the updated device details.  Don’t worry, you can simply resubmit your request with the correct details via the web form. When the specialist calls you for an appointment, inform them that you want to cancel the previous web form you submitted as it had the wrong colour/capacity/model.

Please cancel your existing request and then submit a new trade-in request with the updated device details. 

For iPhone purchases with StarHub: Please reach out to Asurion at trade_in@asurion.com for further assistance if there is a payment discrepancy

For non-iPhone purchases with StarHub: Please reach out to CompAsia at instacashsg@compasia.com for further assistance if there is a payment discrepancy  

Your trade-in quotation is valid for 7 days. If you don’t arrange a courier collection or drop off your device within this period, your trade-in request and quotation will expire. To proceed, you’ll need to submit a new trade-in request for an updated quotation.