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Frequently Asked Questions for StarHub Trade-In for Devices
What is StarHub Trade-In?
StarHub Trade-In allows you to exchange your old smartphone, tablet, or for cash.
Is there a difference between trading in my device at the StarHub shop and this StarHub Trade In?
Trade-in at StarHub shops: The trade-in offered by our shops is an option you can take if you're signing up or renewing your mobile plan. You can use the assessed value of your old device to reduce or offset the purchase price of the new phone you're getting.
Trade-in for cash: You can trade-in your device for cash even without signing up for a new plan or recontracting. You'll also get the assessed value of your old device as cash.
The amount/quote our shop will provide you for your old device will be the same as the amount/quote our partner, CompAsia, will give you should you choose to trade-in your device for cash.
What devices can I trade-in for cash?
You can trade-in used smartphones, wearables, and tablets. For the complete list of eligible brands and models, please click here. There will be a drop-down list of the brand, models in the portal and are eligible for a trade-in refund.
Can I trade-in devices that I didn’t buy from StarHub?
Yes, you can. Any smartphone, wearable and tablet devices that are listed in the drop-down list are eligible for trade-in.
Can I trade-in multiple devices?
Yes, you can. You may do so through individual IMEI number input. However, we can only accept one form per device as of now.
What happens to my device once I trade it in?
Our partners will thoroughly inspect it. If the device is in good working condition, it can be refurbished so it can go on to a new owner. If it’s not in working order, it will be recycled in an environmentally responsible way.
Is this trade-in offered only for a limited time?
Trade-In Procedure and Payment
How do I trade-in my device?
Go to the StarHub Trade-In page to provide the details of the device you want to trade-in as well as your personal particulars.
• Select a device from the drop-down list
• Enter your device’s IMEI
• Provide information on the condition of your device
You’ll receive an acknowledgement email after submitting the required details and our partner, CompAsia, will give you an estimated value for your device.
If you accept the quote, our partner will arrange for a specialist to check your device in person (at no cost to you). This will be done in the comfort of your house. If the device is in the condition stated, the specialist will collect your device, and you’ll receive the quoted amount as payment within 2 business days. You’ll be given a new quote on the spot if the device is not in the stated condition. You can either accept the new quote or reject it (at no cost to you).
Is the quote final?
Yes. The quote is final. You may choose to accept the quote or not at the time the specialist conducts the device inspection.
Do I have to include accessories like chargers and cables?
No, you do not need to include accessories. If you choose to include any, we will recycle them for you.
What should I do before I trade-in my device?
Back up and transfer your data, reset your phone to default mode before you trade-in. For information on how to do this, refer to your handset’s manufacturer manual.
How do I back up and transfer my phone’s data?
Most handsets can transfer data from old handsets to new handsets during the new out-of-box experience. If you are not sure, please refer to your handset’s manufacturer manual on how to.
When will I get my trade-in payment?
The payment will be issued within 2 business days after the specialist inspects and collects your device. You’ll receive the quoted amount in the bank account that you’ve indicated on the web form. Please check your bank account to confirm if the payment has been successfully deposited
Can I request a trade-in through StarHub shops or Online Store?
Can I change the trade-in device?
You simply need to resubmit a new trade-in request here. You can inform the specialist that you changed the device you’re going to trade in when they call you for an appointment.
I submitted incorrect device details (e.g., colour, capacity, model) on the webform. What will happen? Will trade-in push thru or aborted?
Don’t worry, you can simply resubmit your request with the correct details via the web form. When the specialist calls you for an appointment, inform them that you want to cancel the previous web form you submitted as it had the wrong colour/capacity/model.
The payment I received for the trade-in is different from what the specialist quoted. What do I do?
Please reach out to CompAsia at firstname.lastname@example.org for further assistance if there is a payment discrepancy.