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Subscription



1
How do I know whether my house can have access to Digital Voice Home?

With Fibre being the latest technology, StarHub is continuously encouraging our customers to make the shift to Fibre platform, which include Digital Voice service.

As Fibre Broadband is a prerequisite for subscription to Digital Voice service, customers are advised to do fibre eligibility check from here.


2
When can I start using the Digital Voice Home service after subscribing to it?

We can arrange the installation at your convenience (minimum 5 working days). Our technician will deliver and install the Voice-enabled ONT (VeONT) at your premise upon installation appointment made.


3
Where can I subscribe to StarHub's Digital Voice Home service?

You can subscribe to Digital Voice Home service via the following sales channels:

  • CS Hotline 1630
  • StarHub Shops
  • StarHub Exclusive Partners
  • StarHub Direct Sales personnel
  • StarHub's Tele-Sales personnel

4
What is internal wiring? Do I need to have internal wiring installed?

No internal wiring is required if you connect your telephone set to the back of the Voice-enabled ONT (VeONT) using an ordinary double-ended RJ-11 cable. However, you need to install internal wiring if you wish to install the telephone set some distance away from the VeONT (e.g. another room).

Please inform our Customer Care Consultants when you place your order should you require internal wiring.

Our charges are as follows:




Charges (All prices are inclusive of GST)

Additional telephone point (up to 50metres):

$64.20

Additional data + telephone point (up to 50metres):

$107

Additional cable point: 

$107

Upgrade telephone point to data + telephone point:

$64.20



We recommend the use of a cordless telephone set if you wish to avoid installing additional wiring.


5
How is the installation fee charged?

The installation fee for the Voice-enabled ONT (VeONT) is charged per installation visit.


6
I am currently a Fibre Broadband customer, I would like to also sign up to the Digital Voice Home service. Do I have to change the ONT I have at home?

Please schedule an appointment to replace your VeONT.


7
Is there a charge if I change my Digital Voice Home telephone number later?

Yes. There is an administration charge of $32.10 per request to change your Digital Voice Home telephone number.