How can we help you today?

Residence Status

Singaporean & Permanent Resident

• Physical or digital NRIC validated from the SingPass App.
• NRIC / Singapore Armed Forces Identity Card (SAF 11B) for Regular & NSF ONLY. Singapore photo-driving licence with proof of billing address.
• Proof of billing address if address on blue NRIC is a foreign address.
• Local sponsor is required for application of International Roaming/Pay As You Roam and 1900 services for applicants below 21 years of age.
• Deposit in the range of $500 - $800 may be applicable upon application of each service for selected price plans.
• Your subscription eligibility is based on the eligibility assessment that StarHub will conduct at the point of sale.

ONE, P1, P2, Q1, PEP, TEP/TVP, EntrePass, Diplomat Pass, Non-Diplomat Pass

• Physical or digital FIN validated from the SingPass App.
  
• All ONE Pass, Employment Passes, Diplomatic Passes, Entrepasses and Training Visit Passes must have a minimum validity period of 6 months. If the ONE Pass/ Employment Pass / Diplomatic Pass / Entrepass / Training Visit Pass doesn't carry your photograph, please produce a passport with a minimum of 6 months validity.
• If the validity is less than 6 months, customer can produce immigration letter to prove extension or letter indicating the intent of continual employment from employer printed on company letterhead. The letter must be from a manager of the company.
• Proof of billing address required if there is no local address present on the ONE Pass/ Employment Pass / Diplomatic Pass / Entrepass / Training Visit Pass.
• Local sponsor is required for application of International Roaming/Pay As You Roam and 1900 services for applicants below 21 years of age.
• Deposit in the range of $500 - $800 may be applicable upon application of each service for selected price plans.
• Your subscription eligibility is based on the eligibility assessment that StarHub will conduct at the point of sale.

S Pass

• Physical or digital FIN validated from the SingPass App.
• S Pass must have a minimum validity period of 6 months. If the ONE Pass/ Employment Pass / Diplomatic Pass / Entrepass / Training Visit Pass doesn't carry your photograph, please produce a passport with a minimum of 6 months validity.
• If the validity is less than 6 months, customer can produce immigration letter to prove extension or letter indicating the intent of continual employment from employer printed on company letterhead. The letter must be from a manager of the company.
  
• Proof of billing address is required if there is no local address present on the ONE Pass/ Employment Pass/ Diplomatic Pass/ Entrepass/ Training Visit Pass.
• Local sponsor is required for application of International Roaming/Pay As You Roam and 1900 services.
• Deposit in the range of $500 - $800 may be applicable upon application of each service for selected price plans.
• Your subscription eligibility is based on the eligibility assessment that StarHub will conduct at the point of sale.

Work Permit, Student Pass

• Physical or digital FIN validated from the SingPass App.
• All Work Permits and Student Passes must have a minimum validity period of 6 months. If the Work Permit/ Student Pass doesn't carry your photograph, please produce a passport with a minimum of 6 months validity.
• If the validity of Work Permit is less than 6 months, customer can produce immigration letter to prove extension or letter indicating the intent of continual employment from employer printed on company letterhead. The letter must be from a manager of the company.
• If the validity of Student Pass is less than 6 months, customer can produce immigration letter to prove extension or a letter from the principal of the school indicating continual studies is required.
• Proof of billing address required if there is no local address present on the Work Permit / Student Pass.
• Local sponsor is required for application of International Roaming/Pay As You Roam and 1900 services.
• Deposit in the range of $200 - $800 may be applicable upon application of each service.
• Your subscription eligibility is based on the eligibility assessment that StarHub will conduct at the point of sale.

Dependent Pass, Long Term Visit Pass

• Physical or digital FIN validated from the SingPass App.
• All Dependent Passes and Long Term Visit Passes must have a minimum validity period of 6 months. If the Dependent Pass / Long Term Visit Pass doesn't carry your photograph, please produce a passport with a minimum of 6 months validity.
• If validity period of Dependent Pass / Long Term Visit Pass is less than 6 months, a letter of extension from Ministry of Manpower is required.
• Proof of billing address required if there is no local address present on the Dependent Pass / Long Term Visit Pass.
• Local sponsor is required for application of International Roaming/Pay As You Roam and 1900 services.
• Deposit in the range of $500 - $800 may be applicable upon application of each service for selected price plans.
• Your subscription eligibility is based on the eligibility assessment that StarHub will conduct at the point of sale.