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Mobile Plans

Mobile+ and CIS Mobile Plans FAQ


1
What are the Mobile+ plans?

Mobile+ is the all-inclusive plan that comes with FREE entertainment, a huge, bundled data, outgoing talktime and SMS. Plus, you will be able to enjoy the benefits of StarHub’s 5G service at no extra cost.


Experience hyper fast streaming and lag-free gaming with our suite of entertainment services, available on our Mobile+ plans:

  • Stream your favourite movies, exclusive Disney+ Originals and more with 12 months of Disney+ on us
  • Play PC quality and 100+ free-to-play games RTX On with GeForce NOW


Mobile+ plans have 1-year SIM only and 2-year options. Visit this page for details.


Meanwhile, for the latest Corporate Individual Scheme (CIS), click here.


2
What is the difference between the Mobile+ and new 4G Mobile plans?

We want to cater to the different needs and lifestyles of our customers.

The Mobile+ plans are ideal for those who live life in the fast lane offering a first-hand access to trial StarHub’s 5G service. They come bundled with huge data, more talktime and SMS.


You can also experience hyper fast streaming and lag-free gaming with our suite of entertainment services, available on our Mobile+ plans:

  • Stream your favourite movies, exclusive Disney+ Originals and more with 12 months of Disney+ on us
  • Play PC quality and 100+ free-to-play games RTX On with GeForce NOW


The new 4G mobile plans are packed with just the right amount of data and talktime for your everyday needs.

4G plans come in 1-year and no-contract SIM only options. Visit this page for details.


3
Do you have an employee benefit programme for Mobile+ and the new 4G Mobile Plans?

StarHub’s Corporate Individual Scheme (CIS) is our employees’ benefit programme where you can get discounts off handsets and monthly subscription when you sign-up to any 2-year plan. Learn more here or refer to the CIS FAQ



Signing up for Mobile+ and 4G Mobile plans


1
How do I sign up for the Mobile+ or new 4G mobile plans?

Getting on board our Mobile+ or new 4G mobile plans is simple and hassle-free. You can sign up from the comfort of your home via our Online Store or head down to any of our StarHub Shops.

For the latest Corporate Individual Scheme (CIS) offers, click here.


2
Can I add on more Data, Talktime or SMS to the Mobile+ or new 4G mobile plans?

Sure! It’s your plan, build it the way you like it based on your needs. Add on more Data, Talktime or SMS anytime you need it via My StarHub App with no activation charge!


See full list of add-ons.


3
I am an existing customer on older mobile plans, can I change my plan to the Mobile+ or new 4G mobile plans?

Yes, you can. Simply log in to My StarHub App to check if your line is eligible for renewal to any of the Mobile+ or 4G mobile plans. 


If you are servicing your device contract, you can upgrade your plan to the same or higher monthly subscription plan with no additional fees and enjoy more data. This can be done via My StarHub App.


4
When my current mobile plan contract expires, can I continue to stay on with my current plan?

Yes, you may choose to remain on your existing plan without recontract. If you like to get a new handset at a discount, you will need to recontract to our new Mobile+ plan - the all-inclusive plan that come with FREE entertainment, a huge, bundled data, outgoing talktime and SMS.


Plus, you can also enjoy first-hand access to trial and experience our 5G network. Simply get a 5G device* and be in an area covered by our 5G network. 


You can also experience hyper fast streaming and lag-free gaming with our suite of entertainment services, available on our Mobile+ plans:

  • Stream your favourite movies, exclusive Disney+ Originals and more with 12 months of Disney+ on us
  • Play PC quality and 100+ free-to-play games RTX On with GeForce NOW


*A 5G software update from the phone manufacturers may be required. Please refer to the 5G Device FAQ for the list of StarHub approved handsets.


5
I am currently subscribed to a $243 2-year plan. Will I be eligible to get the $500 handset upgrade voucher?

Most certainly. As long as you have completed 12 consecutive months of active service on your $243 2-year plan, you will be eligible to use the $500 handset voucher on the Mobile+ $155 2-year plan. Do note, if you choose to do an early recontract before 21 months, an early recontract fee of $300 is applicable. The $500 voucher can be used to offset against both the early recontract fee ($300) and the upfront payment of the device of your choice. Do keep a look out for the terms and conditions that are stated on the voucher as it will apply at point of your plan renewal.


6
I am currently on older mobile plans; can I subscribe to the new Data/Talktime/SMS add-ons listed for the Mobile+ or new 4G mobile plans?

The new Data/Talktime/SMS add-ons are only available with our Mobile+ or new 4G mobile plans. Check out  My StarHub App for the list of add-ons that are available for your mobile plans.


7
What happens to my existing MultiSIM service when I recontract to the Mobile+ or new 4G mobile plans?

As part of our ongoing efforts to simplify and streamline our offerings, MultiSIM will not be applicable with our Mobile+ or new 4G mobile plans.


For customers with existing MultiSIM value-added service, the service will be removed once you have recontracted, and the first SIM Card registered will remain tied to your mobile plan. The additional SIM cards will be deactivated.


8
What can I do if I want to retain my MultiSIM value-added service and recontract to the Mobile+ or new 4G mobile plans?

As part of our ongoing efforts to simplify and streamline our offerings, MultiSIM will not be offered with our Mobile+ or new 4G Mobile plans.


If you need additional SIM cards for other devices, you can explore our new 4G SIM Only plans that offer big data and outgoing mins bundles at very affordable prices. Sign up any time via our Online Store or at any of our StarHub Shops.


9
Can I enjoy CIS discounts with the new 4G SIM Only plans?

Our new 4G SIM Only plans offer big data and outgoing mins bundles at very affordable prices. Hence, CIS discounts will not be applicable with the new 4G SIM Only plans. Learn more here.


10
I do not require access to 5G service. Can I still sign up for the Mobile+ plans?

Yes, you can! If you are holding on to a 5G device*, simply switch off the 5G settings on your phone and continue to surf on Singapore’s fastest 4G network.


*A 5G software update from the phone manufacturers may be required. Please refer to the 5G Device FAQ for the list of StarHub approved handsets.


11
I have recently signed up or recontracted to the Mobile+ plans before 18 August 2020, can I enjoy StarHub's 5G service?

Yes, you can! All our Mobile+ customers will be able to trial and enjoy the benefits of StarHub’s 5G service at no extra cost. Start experiencing it today with a 5G device*!


*A 5G software update from the phone manufacturers may be required. Please refer to the 5G Device FAQ for the list of StarHub approved handsets. 


12
How can I check the duration of my contract?


You can conveniently view the details of your contract via My StarHub App.


Step 1: Simply log in to the app with your Hub iD and from the homepage select the "Mobile" tab.

Step 2: Click on the three-dot menu on the righthand side of your screen and tap on "Plan Details" from the submenu.


Here, you will see the details and duration of your contract as well as your eligibility to other services.


If you are looking to end the contract early, you may refer here to learn more about Early Termination Charges.


13
Can I change my mobile plan?


You can view your plan details and even make changes to your mobile plan via My StarHub App.


Step 1: Log in and tap on "Mobile".

Step 2: Click the three-dot menu on the righthand side of the screen and select "Plan Details" from the options.

Step 3: Select "Change Mobile Plan" to view your options and current offers.


You will be asked to review and confirm your changes before submitting the request.


When changing your plan, you can either upgrade your subscription or downgrade to a different plan. For the latter, a downgrade fee will apply based on your current contract.


14
How do I cancel my mobile line?


We are sad to hear about your intent to terminate your services. In line with this, however, we would like to refer you to our extended guide on Terminating Your StarHub Services to help you process such request.

As a reminder, please note that Early Termination Charges will also apply when you choose to terminate a service that is still under contract. For details on those possible charges, you may refer here.

If you wish to check your contract details, you may view this under "Plan Details" via My StarHub App, or you may also refer to FAQ #12 for additional instructions.


15
How do I contact StarHub about signing up?

You may simply sign up and checkout via our Online Store for a swift and easy transaction or visit us in any of our StarHub Shops!


Should you have any questions, you may also to contact us via Facebook or WhatsApp for immediate assistance.



International Roaming


1
Is International Roaming free on Mobile+ and new 4G mobile plans?

Yes! With Mobile+ and new 4G mobile plans, you will enjoy free International Roaming service. Roaming usage charges apply.


2
I’m currently having a Pay-As-You-Roam service, what happens when I sign up for the new plans?

We’ve made everything easier and more affordable for you! Our new plans come bundled with International Roaming, so you won’t be needing your Pay-As-You-Roam anymore. No action is needed on your part, as you will be automatically converted to International Roaming.


3
How do I subscribe and enable roaming services on my line with the new plans?

You can opt in to enjoy the free International Roaming service or add it anytime via My Account or My StarHub App.


For Business Customers, see FAQ here.

For CIS Customers, see FAQ here.