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We no longer offer a 2-year Device Plan, but you can continue enjoying similar benefits with our contract-free 5G Unlimited+ and 5G Platinum Plans.

You’ll get unlimited local data, global roaming included, and monthly device credits to help offset your device payments—all with the flexibility of no contract.

We’ve got you with a plan that keeps you connected while giving you more flexibility. Click here to find out more.

Sure! It's your plan, build it the way you like it based on your needs. You can add more Data, Talktime, and other services anytime via the StarHub app with no activation charge. We got you. 

See full list of add-ons.

We'll help you find your contract details quickly. You can view everything directly inside the StarHub app:

Step 1: Log in with your Hub ID and select the "Mobile"tab to get to your dashboard.
Step 2: Tap the three-dot menu on the right, then select "Plan Details".

From there, you can view your contract duration and check your eligibility for other services. 

If you need information on ending a contract early, you can learn more about Early Termination Charges here.

Yes, you may choose to remain on your existing plan without recontracting. There will be no changes to your plan, and your monthly subscription charge will be the same unless you decide to switch to one of our new 5G Unlimited+/5G Platinum Plans.

Yes, you can transfer the ownership of your existing plan. The new owner will inherit your existing plan.

To transfer ownership of your StarHub mobile service, both parties are required to visit a StarHub Shop in person and bring along their NRIC/FIN.

If you're not able to be present, the new owner must visit the StarHub Shop and bring:

• Your NRIC/FIN
• A signed letter of authorisation from you
• Their own NRIC/FIN

Note: Transfer of ownership is currently not available for our contract-free 5G plans.

We understand this is a difficult time, and we're here to help you handle this transition smoothly.

Yes, the number can be transferred. Please visit any of our designated StarHub Shops (Paragon, Tampines Mall, NEX, or Jurong Point) and bring along:

• Transferee’s Document ID
• For Deceased subscriber: Death certificate
• For Imprisoned subscriber: Official notification from prisons

The transfer of ownership will take 3 working days to complete.

Notes:

• For a deceased subscriber, the transfer of ownership must be completed within 90 days from the date of passing, and the mobile service must remain active.
• Transfer of ownership is currently not available for our contract-free 5G plans.

We’ve made everything easier and more affordable for you! Our new plans come bundled with global roaming and affordable roaming data add-ons, so Pay-As-You-Roam is no longer needed.

Once you make the switch, there is absolutely no action required on your part. Simply enjoy instant connectivity the moment you land.

Need more data while travelling? Purchase add-ons as you go at just $5 for 5GB of SEA data, $10 for 10GB of APAC data, or $15 for 15GB of global data. We got you. 

International Roaming is activated automatically with Device Plan. You will also enjoy free roaming service at supported destinations that are part of your plan's entitlement. 

When overseas, go to your phone settings to ensure Data Roaming and Mobile Data are enabled. Simply ensure you have sufficient roaming entitlements/add-ons and you're ready to roam.

If you've fully utilised your bundled free data roaming entitlement or add-on, roaming usage charges will apply.
Simply manage your add-ons or purchase extra packs via the StarHub app.

Your roaming data usage will be offset from your mobile plan's complimentary roaming entitlement until it is fully utilised.

Subsequent roaming data usage will then be offset from your selected add-on DataTravel plan if you are still data roaming in the same supported country.

Yes.  So long as you have enabled your International Roaming service, you will be able to use roaming services.

Charges will be based on prevailing Pay-Per-Use charge.

Device Plan comes with free data roaming! Should you require more, we have 9 roaming add-ons available. Learn more here or visit the Mobile Add on page on the StarHub app to check the supported destinations.

You may stack up to 5 add-ons in one go (all add-ons will be activated together and expire on the same date) or choose to purchase the next when one runs out.

Your complimentary roaming entitlement included with your Device Plan is automatically activated when you arrive at a supported travel destination. Simply access your phone settings and ensure that Mobile Data and Data Roaming are enabled.

If you have purchased additional roaming add-ons, you can check whether your roaming add-on is active or inactive via the StarHub app. Go to your mobile dashboard, select your service, and tap on “Roaming.” Please note that the “Roaming” option will only appear if you have purchased a roaming add-on.

You can enjoy free roaming in supported destinations that are part of your chosen Device Plan. If you'd like to turn off roaming while you are overseas, you can go to your phone settings to disable your Data Roaming.

Enjoy hassle-free roaming with your Device Plan! When you are in a supported destination, your complimentary roaming is automatically activated. Simply ensure that Mobile Data and Data Roaming are enabled in your phone settings to get connected.
 
View the full list of supported destinations here.
 
Still having trouble? Try the following:

1. Check that Data Roaming is switched on.
2. Ensure your APN is set to shwap.

Learn more about using your services while roaming here. 

Simply leave your network connection settings to Automatic! You'll connect with our preferred roaming operators automatically to enjoy a quality roaming experience.

Go to your phone settings to ensure Data Roaming and Mobile Data are enabled.