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Registration Guidelines for Home Broadband Services



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Applicants must be at least 18 years of age at time of application.



Singaporean & Permanent Resident

  • Physical NRIC.
  • NRIC/Singapore Armed Forces Identity Card (SAF 11B) for Regular & NSF ONLY. Singapore photo-driving licence with proof of billing address.
  • Proof of billing address if address on blue NRIC is a foreign address.

ONE Pass, Employment Pass, S Pass, TEP/TVP, EntrePass, Diplomat & Non-Diplomat Pass

  • Physical FIN.
  • All ONE Passes, Employment Passes, Diplomatic Passes, Entrepasses and Training Visit Passes must have a minimum validity period of 6 months. If the ONE Pass/Employment Pass/Diplomatic Pass/Entrepass/Training Visit Pass doesn’t carry your photograph, please produce a passport with a minimum of 6 months validity.
  • If the validity is less than 6 months, customer can produce immigration letter to prove extension or letter indicating the intent of continual employment from employer printed on company letterhead. The letter must be from a manager of the company.
  • Proof of billing address required if there is no local address present on the ONE Pass/Employment Pass/Diplomatic Pass/Entrepass/Training Visit Pass.

Work Permit, Student Pass

  • Physical FIN.
  • All Work Permits and Student Passes must have a minimum validity period of 6 months. If the Work Permit/Student Pass doesn’t carry your photograph, please produce a passport with a minimum of 6 months validity.
  • If validity period of Work Permit is less than 6 months, a letter from the employer indicating intent of renewal is required. The letter must be from a manager of the company.
  • If the validity of Work Permit is less than 6 months, customer can produce immigration letter to prove extension or letter indicating the intent of continual employment from employer printed on company letterhead. The letter must be from a manager of the company. If the validity of Student Pass is less than 6 months, customer can produce immigration letter to prove extension or a letter from the principal of the school indicating continual studies is required.
  • Proof of billing address required if there is no local address present on the Work Permit/Student Pass.

Dependent, Long Term Visit Pass, Long Term Visit Pass Plus

  • Physical FIN.
  • All Dependent Passes and Long Term Visit Passes must have a minimum validity period of 6 months. If the Dependent Pass/Long Term Visit Pass doesn’t carry your photograph, please produce a passport with a minimum of 6 months validity.
  • If validity period of Dependent Pass/Long Term Visit Pass is less than 6 months, a letter of extension from Ministry of Manpower is required.
  • Proof of billing address required if there is no local address present on the Dependent Pass/Long Term Visit Pass.


List of documents accepted as Proof of Billing Address:

  • Legal tenancy agreement (valid for at least 6 months)
  • Insurance policy statement (except for travel insurance)
  • Bank or Credit card statement*
  • SingTel/M1/Pacific Internet bill statement*
  • Singapore Power bill statement*
  • Original CPF statement or printed from internet*
  • Title deed
  • TV/Radio License from Singapore Broadcasting Authority
  • Form B/IR8A (Income Tax) sent to customer's residential/company address
  • Letter from company (signed by managerial position and above) indicating the company owned/leased/rented properties/customer's residential address
  • Letter from School (signed by principal) indicating the customer's residential address


* All proof of local billing address must be dated within three months from date of application