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Additional Charges
Service Activation Fee | Customers on 3 Basic Groups: $32.40 (with GST) per activation |
Set-top Box Installation | $54.00 (with GST) for the first set-top box and $16.20 (with GST) for each subsequent set-top box on the same trip at the same service address |
Rental Charges for Main Box | Customers on 3 Basic Groups: $6.42 (with GST) per month for Fibre TV Set-Top Box Customers on StarHub Entertainment Pass: Bundled with subscription Customers on StarHub TV+ Pass: $5.00 (with GST) per month for StarHub TV+ Box (12-month commitment applies) |
Additional Set-top box | Customers on 3 Basic Groups: $17.12 (with GST) per month per additional Fibre TV Set-Top Box Customers on StarHub Entertainment Pass: $15.04 (with GST) per month per additional Fibre TV Set-Top Box Customers on StarHub TV+ Pass: $5.96 (with GST) per month for StarHub TV+ Box |
Early Termination Charge | Customers on 3 Basic Groups: $64.80 (with GST) |
Service Call Charge | $12.96 (with GST) transportation fee will be charged for each service call $41.04 (with GST) for first Fibre TV Set-Top Box and $16.20 (with GST) for subsequent set-top box on the same trip at the same service address for each service call if the defect or fault relating to the service is not caused by the Network or Equipment |
Delivery Charge | $12.96 (with GST) per trip at the same service address |
Onsite Survey | $54.00 (waived if installation is successful) |
Data Point (for Termination Point extension or Additional set-top boxes only | $108.00 (with GST) per data point |
Service/Equipment Deposit | $250.00 |
Loss or Damage of Equipment | $324.00 (with GST) per Fibre TV Set-Top Box $201.87 (with GST) per StarHub TV+ Box $16.20 (with GST) per remote control |
$16.20 (with GST) per power adapter | |
$32.40 (with GST) per set-top box for Minor Damage of Fibre TV Set-Top Box $30.28 (with GST) per set-top box for Minor Damage of StarHub TV+ Box | |
Voluntary Suspension Fee (Non-prorated) | $16.20 (with GST) per month (up to 6 months) |
Reconnection Fee | $16.20 (with GST) for reactivation of the service |
Administration Fee (Per Request) | $10.80 (with GST) for the change of Service Plan $21.60 (with GST) for the Transfer of Ownership/Service $5.40 (with GST) for Reprint of Invoice $32.40 (with GST) for Documentation Proof |
Swap of Equipment Fee | $10.80 (with GST) where customer requests a change or upgrade of the Equipment |
Late Payment Fee | $5.40 for residential customers |