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Service Activation Fee

Customers on 3 Basic Groups:

$32.70 per activation

Set-top Box Installation
(For connection of set-top box to TV set with accessible AV inputs)

$54.50 for the first set-top box and $16.35 for each subsequent set-top box on the same trip at the same service address

Rental Charges for Main Box

Customers on 3 Basic Groups:

$6.54 per month for Fibre TV Set-Top Box

Customers on StarHub Entertainment Pass:

Bundled with subscription

Customers on StarHub TV+ Pass:

$6.01 per month for StarHub TV+ Box

$15.18 per month for StarHub TV+ Pro Box

Additional Set-top box

Customers on 3 Basic Groups:

$15.18 per month per additional Fibre TV Set-Top Box

Customers on StarHub Entertainment Pass:

$15.18 per month per additional Fibre TV Set-Top Box

Customers on StarHub TV+ Pass:

$6.01 per month for StarHub TV+ Box

Service Call Charge
(Transport Charge)

$13.08 transportation fee will be charged for each service call

$41.42 for first Fibre TV Set-Top Box and $16.35 for subsequent set-top box on the same trip at the same service address for each service call if the defect or fault relating to the service is not caused by the Network or Equipment

Delivery Charge
(Not applicable to Box Swap/Remote Controls)

$13.08 per trip at the same service address

Onsite Survey

$54.50 (waived if installation is successful)

Data Point (for Termination Point extension or Additional set-top boxes only

$109.00 per data point

Service/Equipment Deposit
(Applicable only to non-Singaporeans and non-Permanent Residents)

$250.00

Loss or Damage of Equipment

$327.00 per Fibre TV Set-Top Box

$203.74 per StarHub TV+ Box

$16.35 per remote control

$16.35 per power adapter

$32.70 per set-top box for Minor Damage of Fibre TV Set-Top Box

$30.56 per set-top box for Minor Damage of StarHub TV+ Box

Voluntary Suspension Fee (Non-prorated)

$16.35 per month (up to 6 months)

Reconnection Fee

$16.35 for reactivation of the service

Administration Fee (Per Request)

$10.90 for the change of Service Plan

$21.80 for the Transfer of Ownership/Service

$5.45 for Reprint of Invoice

$32.70 for Documentation Proof

Swap of Equipment Fee

$10.90 where customer requests a change or upgrade of the Equipment

Late Payment Fee

$5.45 for residential customers