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Service Activation Fee

Customers on 3 Basic Groups:

$32.40 (with GST) per activation

Set-top Box Installation
(For connection of set-top box to TV set with accessible AV inputs)

$54.00 (with GST) for the first set-top box and $16.20 (with GST) for each subsequent set-top box on the same trip at the same service address

Rental Charges for Main Box

Customers on 3 Basic Groups:

$6.42 (with GST) per month for Fibre TV Set-Top Box

Customers on StarHub Entertainment Pass:

Bundled with subscription

Customers on StarHub TV+ Pass:

$5.00 (with GST) per month for StarHub TV+ Box (12-month commitment applies)

Additional Set-top box

Customers on 3 Basic Groups:

$17.12 (with GST) per month per additional Fibre TV Set-Top Box

Customers on StarHub Entertainment Pass:

$14.90 (with GST) per month per additional Fibre TV Set-Top Box

Customers on StarHub TV+ Pass:

$5.00 (with GST) per month for StarHub TV+ Box (12-month commitment applies)

Early Termination Charge
(Applicable if subscription is less than 3 months)

Customers on 3 Basic Groups:

$64.80 (with GST)

Service Call Charge
(Transport Charge)

$12.96 (with GST) transportation fee will be charged for each service call

$41.04 (with GST) for first Fibre TV Set-Top Box and $16.20 (with GST) for subsequent set-top box on the same trip at the same service address for each service call if the defect or fault relating to the service is not caused by the Network or Equipment

Delivery Charge
(Not applicable to Box Swap/Remote Controls)

$12.96 (with GST) per trip at the same service address

Onsite Survey

$54.00 (waived if installation is successful)

Data Point (for Termination Point extension or Additional set-top boxes only

$108.00 (with GST) per data point

Service/Equipment Deposit
(Applicable only to non-Singaporeans and non-Permanent Residents)

$250.00

Loss or Damage of Equipment

$324.00 (with GST) per Fibre TV Set-Top Box

$201.87 (with GST) per StarHub TV+ Box

$16.20 (with GST) per remote control

$16.20 (with GST) per power adapter

$32.40 (with GST) per set-top box for Minor Damage of Fibre TV Set-Top Box

$30.28 (with GST) per set-top box for Minor Damage of StarHub TV+ Box

Voluntary Suspension Fee (Non-prorated)

$16.20 (with GST) per month (up to 6 months)

Reconnection Fee

$16.20 (with GST) for reactivation of the service

Administration Fee (Per Request)

$10.80 (with GST) for the change of Service Plan

$21.60 (with GST) for the Transfer of Ownership/Service

$5.40 (with GST) for Reprint of Invoice

$32.40 (with GST) for Documentation Proof

Swap of Equipment Fee

$10.80 (with GST) where customer requests a change or upgrade of the Equipment

Late Payment Fee

$5.40 for residential customers