No hidden costs.

All Service-Related Charges
Installation Fee
(Per computer connection)
$91.68
Installation of 3rd Party device┴
(Per device connection)
$54.50
Delivery Fee
(Per trip to the same service address)
$13.08
Service Call Base Charge
(Per computer connection. Additional equipment/material costs are extra and quoted on site)
$41.42
Service Call Transportation Charge
(Per trip to the same service address)
$13.08
Service Activation Fee
$57.77
Fibre Service Disconnection Fee $32.70
Voluntary Suspension Fee
(Per broadband service)
$16.35/month (Non-prorated)
Reconnection Fee (For reinstatement of service)
Applicable for involuntary suspension only. A service call of $53.50 is applicable if customer requests for re-installation of equipment at his/her premise.
$16.35
Reconnection Fee (For reconnection to the network)
Applicable for Cable Broadband only.
$218
Optical Fibre Termination Point Installation (High Rise - Condo or HDB)
$163.50
Optical Fibre Termination Point Installation (Landed)
$294.30
Relocation Fee
(Per request to change residential service address.
Advance notice of 2 weeks is required)
$122.24
Fibre Service Cancellation Charge $239.80 (High rise)
Fibre Service Cancellation Charge
(If before ready-for-service date)
$490.50 (Landed)
Additional Fibre Cable
After initial 15m from fibre entry point (for Pre-COPIF 2013 buildings)
After initial 25m from fibre entry point (for COPIF 2013 buildings)
$2.18 (per 5m)
Equipment Deposit
(Per Fibre Broadband service for use of the Optical Network Terminal (ONT). Applicable only to Long-Term Social Visit Pass (LTSVP) and Passport holders)
$250.00
Loss or Damage of Equipment
(Per Optical Network Terminal)
$239.80
Loss or Damage of Equipment
(Per Voice-enabled Optical Network Terminal)
$261.80
Loss or Damage of Equipment
(Per reactivation of each Optical Network Terminal)
$87.20
Late Payment Fee $5.45
Returned Cheque Fee $5.45

NOTE:

  • Supported devices: Personal Computer, Laptop, Printers, Scanners, Smart Phones, Cameras, Routers (Supported brands: Linksys, D-Link, SMC, 3COM, Netgear, Buffalo & Belkin).

Next Gen NBN

Eligibility to Apply

Fibre Broadband


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