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From 1 April 2014, each customer can register up to 3 Prepaid SIM cards across all service providers. 

As a new mandatory requirement by the authorities effective from 1 April 2014, each customer can only register up to 3 Prepaid SIM cards across all service providers.

As mandated by the authorities, all Prepaid SIM cards must be registered with the respective service providers.

No. As mandated by the authorities, only the original NRIC or passport are accepted as form of identification documents for Singaporeans and Permanent Residents. The other exception is for National Servicemen, who can produce their SAF 11B, SPF11B or SDDF1182 pass for registration.

The minimum age for Prepaid SIM card registration is 15 years old.

As mandated by the authorities, service providers are not permitted to sell Prepaid SIM cards to customers who do not produce identification documents at the point of purchase.

You may call our Prepaid hotline at 9850 0000 and select option 4 in the main menu to check if your Prepaid SIM card has been registered with StarHub.

You may call our Prepaid hotline at 9850 0000 and select option 4 in the main menu to check the number of Prepaid SIM cards that you have registered with StarHub.

Yes, you may retain all of your existing registered Prepaid SIM cards. However, you will not be able to register for additional mobile Prepaid SIM cards from 1 April 2014 when the new regulatory requirement takes effect. Each customer can register up to 3 Prepaid SIM cards by customer identification at any one time.

You will need to de-register one of your existing 3 Prepaid SIM cards registered with your identification document before you can register for a new Prepaid SIM card. Each customer can register up to 3 Prepaid SIM cards by customer identification at any one time.

You will need to de-register the converted Mobile Prepaid SIM card before you can register for a new one. Each customer can register up to 3 Prepaid SIM cards by customer identification at any one time.

Yes, you can retain all 5 Prepaid SIM cards after re-registration.  Please visit any StarHub Customer Service Centre to re-register within the given time period.

Yes, you can port an existing Prepaid card from another service provider to StarHub, as long as the total number of Prepaid SIM cards registered with your identification document is within the limit mandated by the authorities.

Please bring along your original identification document and your existing Prepaid SIM card to any Starhub Shop and Exclusive Partner shop. Locate us.

No. We are unable to deliver the replacement SIM.  Customer will need to be at the designated shop location in person to replace the faulty Prepaid SIM.

Yes, you can retain your existing StarHub Prepaid number and balance credits.

All top-up denominations will extend the credit expiry between 15 days to 180 days from date of top-up.

Upon activation, the card will be terminated within 180 days if there is no further top-up.  Length of validity depends on the type of top-up.

It is a service that allows you to extend your StarHub Prepaid Main Wallet validity for a fee. The expiry of all other balances will not be extended.

If you have unused credits in your main wallet and the validity date is expiring, you can simply extend the validity for a fee to continue using your Prepaid SIM.

No. It is open to StarHub Prepaid Voice SIM only.

No. Validity Extension VAS can only be purchased before your Main wallet expires.

You will receive an SMS message notifying you of the new main wallet balance and new expiry date.

Yes. The maximum extension period is capped at 180 days from date of purchase.

Yes, the fee will be deducted first from your main wallet accordingly to the extension purchased. You need to have sufficient funds in your main wallet before you can do the purchase.

No. No refunds will be given for Validity Extension purchases.