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Prepaid Cards

General


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1
Where do I purchase StarHub Prepaid Cards?
  • StarHub Shops
  • StarHub Exclusive Partners
  • 7-Eleven stores
  • Cheers convenience stores
  • StarHub Counters at Changi Airport T1 & T3
  • UOB Currency Exchange counters at Changi Airport T1 & T3
  • Travellers counters at Changi Airport T3, Arrival Hall

2
What’s included in the StarHub Prepaid SIM card?

The StarHub Prepaid SIM card comes with main wallet credit and local data, plus a few freebies. For the most updated details, please refer to this page.


Prepaid Registration


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1
What is the Prepaid SIM card registration limit as of 1 April 2014?

From 1 April 2014, each customer can register up to 3 Prepaid SIM cards across all service providers.


2
Why am I allowed to register 3 Prepaid SIM cards only?

As a new mandatory requirement by the authorities effective from 1 April 2014, each customer can only register up to 3 Prepaid SIM cards across all service providers.


3
Why must I register my Prepaid SIM cards?

As mandated by the authorities, all Prepaid SIM cards must be registered with the respective service providers.


4
How do I register and activate my Prepaid SIM card?

Please bring along the original documents for SIM card registration at the place of purchase. Upon successful registration, your prepaid SIM card will be automatically activated.



Singaporeans

Pink identity cards

Singapore Permanent Residents

Blue identity cards

Work Permit Holders / Foreigners

Work Permit Identification cards, SPass, ONE Pass, Employment Pass or Passports


5
I have lost my NRIC. Can I register my Prepaid SIM card with my driving license?

No. As mandated by the authorities, only the original NRIC is accepted as a form of identification document for Singaporeans. 


6
What is the minimum age for Prepaid SIM Card registration?

The minimum age for Prepaid SIM card registration is 15 years old.


7
Are there any penalties for customers who do not produce identification documents for registration?

As mandated by the authorities, service providers are not permitted to sell Prepaid SIM cards to customers who do not produce identification documents at the point of purchase.


8
How can I check if my Prepaid SIM card has been registered?

You may call our Prepaid hotline at 9850 0000 and select option 4 in the main menu to check if your Prepaid SIM card has been registered with StarHub.


9
How do I check the number of Prepaid SIM cards that I have purchased/registered?

You may call our Prepaid hotline at 9850 0000 and select option 4 in the main menu to check the number of Prepaid SIM cards that you have registered with StarHub.


10
I have registered 10 Prepaid SIM cards before 1 April 2014. Can I retain all my SIM cards?

Yes, you may retain all of your existing registered Prepaid SIM cards. However, you will not be able to register for additional mobile Prepaid SIM cards from 1 April 2014 when the new regulatory requirement takes effect. Each customer can register up to 3 Prepaid SIM cards by customer identification at any one time.


11
I have registered 3 Prepaid SIM cards before 1 April 2014. Can I purchase a 4th Prepaid SIM card?

You will need to de-register one of your existing 3 Prepaid SIM cards registered with your identification document before you can register for a new Prepaid SIM card. Each customer can register up to 3 Prepaid SIM cards by customer identification at any one time.


12
I have 3 Prepaid SIM cards and have converted one of my Prepaid numbers to mobile post-paid subscription. Why can’t I register for a new Prepaid SIM card?

You will need to de-register the converted Mobile Prepaid SIM card before you can register for a new one. Each customer can register up to 3 Prepaid SIM cards by customer identification at any one time.


13
Where can I de-register my StarHub Prepaid SIM card?

To de-register, please bring along your original identification document and your Prepaid SIM card to any of these locations:



Causeway Point

1 Woodlands Square #03-07/08/09/10 Singapore 738099


14
I have registered 5 Mobile Prepaid SIM cards and need to replace a faulty SIM card. Can I keep all my 5 SIM cards? Can I get the replacement SIM card from another service provider?

Yes, you can replace your faulty Prepaid SIM card at the following StarHub Shops. A replacement fee of $27.25 applies.

  • Causeway Point
  • Jurong Point
  • Nex
  • Paragon
  • Tampines Mall


You will not be able to get the replacement SIM card from another service provider if you would like to keep all 5 SIM cards. Each customer can only register up to 3 Prepaid SIM cards in by customer identification at any one time.

The replacement SIM card can only be acquired from the service provider that has issued you the original SIM card.


15
I have registered 5 Prepaid SIM cards before 1 April 2014 I have received a notification from StarHub to re-register my details. Can I still keep all my 5 cards?

Yes, you can retain all 5 Prepaid SIM cards after re-registration.  Please visit any StarHub Customer Service Centre to re-register within the given time period.


16
Can I port one of my Prepaid numbers from another service provider to StarHub?

Yes, you can port an existing Prepaid card from another service provider to StarHub, as long as the total number of Prepaid SIM cards registered with your identification document is within the limit mandated by the authorities.


17
Where can I port my existing Prepaid number from another service to StarHub Prepaid?

Please bring along your original identification document and your existing Prepaid SIM card to any Starhub Shop and Exclusive Partner shop. Locate us.


Prepaid Validity Expiry


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1
What top-up denominations will extend the validity period of the prepaid SIM card?

The following top-up denominations will extend your prepaid credit validity up to 90 days.


Main wallet top-up denomination

Validity

$2 - $4

15 days

$5 - $9

60 days

$10 - $16

90 days

$17 and above

90 days


2
What is the validity period for StarHub Prepaid SIM cards?

All StarHub Prepaid SIM cards are valid for up to 180 days from the date of activation of the prepaid card. Customers will need to top up the SIM before the expiry date to extend the card validity period.

Otherwise, the SIM card and the remaining balances will be forfeited and no refund requests will be accepted under any circumstances.


3
If there is value inside the prepaid card but no usage for a period of 2 years, will the prepaid card be automatically terminated by StarHub?

Upon activation, the card will be terminated within 180 days if there is no further top-up.  Length of validity depends on the type of top-up.


Limit of Outgoing SMS Messages


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1
When is the limit on outgoing SMS messages being applied?

The limit on the number of SMS messages that can be sent daily will take effect from 31 August 2023.


2
Why is this limit being introduced?

In view of the rise in SMS spamming and scam incidents coming from mobile lines, it is necessary to introduce measures to protect the general public. Hence, StarHub is implementing a cap on the number of SMS messages that can be sent per day in compliance with the Infocomm Media Development Authority’s (IMDA) directives.


3
What’s the limit for SMS messages that can be sent per day?

This limit is set at 300 outgoing SMS messages per day.


4
Does this limit apply to all types of mobile lines (StarHub Postpaid, StarHub Prepaid, Star Plan)?

This limit applies to all StarHub mobile lines, including Prepaid, Postpaid (Mobile+ 2-year plans and SIM only plans) and Star Plan.


5
What would happen if I reached the SMS cap in a day?

You’ll receive an SMS notification to inform that you have reached the daily SMS limit. Any unsent SMS messages beyond the limit will not be delivered. As your daily limit resets the next day, you can choose to resend any SMS that was not delivered then.


6
Does this limit also apply to incoming SMS messages?

There’s no limit to the number of SMS messages you can receive.




Eligibility

  • Open to all StarHub Mobile Prepaid Active Voice SIM only.
  • This Value Added Service must be purchased prior to main wallet expiry.
  • Main wallet must have sufficient credits for fee deduction to extend the Main wallet validity date.
  • Multiple packs can be purchased as long as your main wallet validity does not exceed the maximum period of 90 days.