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Amazon Prime Membership – TV+, Broadband, and HomeHub+ FAQ



1
What are the benefits of the Amazon Prime membership?

Amazon Prime members can enjoy these exciting benefits:


Delivery

  • FREE One-Day Delivery: With no minimum purchase on Amazon’s expanding domestic Prime eligible section.
  • FREE International Delivery on millions of eligible items: Enjoy free international delivery on millions of eligible orders over $60 from Amazon US when you shop on amazon.sg.
  • FREE 2-Hour Delivery on thousands of eligible items: Skip the trip and enjoy ultra-fast delivery on thousands of items including groceries and household items on Prime Now.


Prime Video

  • Watch popular movies and TV shows on your TV, tablet, mobile device, or on the web. Stream online or download select content for offline watching with Prime Video.


Prime Gaming

  • Enjoy a selection of free games every month, access to free in-game loot, and a subscription with Prime Gaming.


Exclusive Early Access to Select Deals

  • Enjoy 30 minutes early access to Amazon Lightning Deals and exclusive access to special shopping deals and events before other customers. Be the first to get the best deals!

2
What is the cost of the Amazon Prime membership?

You can subscribe to Amazon Prime for just $2.99/month.


3
How can I get the 3-month Amazon Prime membership on StarHub?

Simply sign up or re-contract to the following plans to enjoy 3 months of Amazon Prime membership (U.P $2.99/month) on us!


StarHub Service

Eligible Plans

StarHub TV+

  • StarHub TV+ on a 12-month contract
  • StarHub TV+ on a 24-month contract

StarHub Broadband

  • 1Gbps Fibre Broadband on a 24-month contract
  • 2Gbps Fibre Broadband on a 24-month contract

HomeHub+

  • HomeHub+ 1G
  • HomeHub+ 2G


Terms & Conditions apply.


4
I have not signed up or re-contracted to any new StarHub TV+ / Broadband / HomeHub+ plans. Am I still eligible for the Amazon Prime membership?

Yes, of course! You are eligible for the FREE 30-day Amazon Prime membership trial! Simply activate your FREE trial via My StarHub App. Refer to FAQ 7 for the step-by-step guide.


Your membership will continue automatically at $2.99/month from the 2nd month. The amount will be charged to your StarHub bill, giving you greater convenience of one bill. Not to worry, StarHub will send SMS and/or email notifications 7 days prior to the expiry of the FREE trial.  


5
How long is the promotion period for the 3-month Amazon Prime membership on StarHub?

This promotion for eligible StarHub TV+, Broadband and HomeHub+ new sign-ups or recontracting customers is ongoing and valid till further notice.

6
I have received the SMS and/or email notification for the 3-month Amazon Prime offer. Do I need to activate it immediately?

The 3-month Amazon Prime offer will be valid for 30 days from the date you receive the SMS and/or email notification. We encourage you to activate your Amazon Prime membership as soon as possible via My StarHub App before it expires. Refer to FAQ 7 for the step-by-step guide.


Do rest assure that you will not be charged for Amazon Prime membership if you do not wish to activate it.


7
How do I activate my Amazon Prime membership?

Activate your membership in 5 simple steps:


Step 1:


Upon signing up to one of the eligible plans, look out for the SMS and/or email that will be sent to your registered mobile number or email with StarHub within 24 hours once your StarHub service has been fully activated.


Step 2:


Click on the activation link in the SMS and/or email on your mobile device to go to My StarHub App.


If you are not using the latest version of My StarHub App (at least version 5.5.7), please update your app in the App Store or Google Play Store.


Step 3:


The activation link will lead you directly to the Amazon Prime membership page.


Alternatively, you can also open My StarHub App, go to the Entertainment section and select “Amazon Prime Subscription”.

MSA_Amazon Prime Subsciption



Step 4:


The Amazon Prime membership page will display the Amazon Prime offer that’s tied to your StarHub Service.


Click “Subscribe now” and you will be re-directed to Amazon’s webpage for further instructions on how to sign up.

MSA_Amazon Prime_Subsciption Now



If you have signed up for more than one eligible plan, you can enjoy one Amazon Prime offer with each eligible plan. However, you will be required to use a different email address or mobile number to register for separate Amazon accounts.


Step 5:


Sign in or create a new Amazon account and you’re done!

MSA_AmazonPrimeSubscription_s5.png


You will receive an SMS and email confirmation upon successful activation.


8
Do I sign up for the Amazon Prime membership with my mobile number or email address?

It’s up to you! You can sign up using either your mobile number or email address. However, we recommend signing up with your email address as you may not be able to log into your Amazon account with your mobile number should you choose to terminate your mobile line in the future.


9
What happens to my Amazon Prime membership after the 3-month period?

We hope you enjoyed your Amazon Prime membership on us! Your membership will continue at $2.99/month from the 4th month. The amount will be directly charged to your StarHub bill, giving you greater convenience of just having one bill for StarHub and entertainment services. Should you wish to cancel your membership, you can do so anytime via My StarHub App, with no cancellation fees!


10
I have an existing Amazon Prime membership with Amazon. Can I transfer StarHub's offer to my existing account?

If you are already an Amazon Prime member, you can activate the offer through StarHub once your membership has ended with Amazon. To know more about your existing membership details, please visit the "Manage Prime membership page’ within the Amazon shopping app.


11
I have previously enjoyed 3-month Amazon Prime membership on StarHub. Am I eligible for the 30-day free trial of Amazon Prime membership?

You will not be eligible for the 30-day free trial of Amazon Prime membership if you have previously enjoyed the 3-month Amazon Prime membership on StarHub.


12
How do I terminate my Amazon Prime membership with StarHub?

You have full control and can choose how long you want to be on Amazon Prime membership. Should you wish to cancel your membership, you can do so anytime via My StarHub App. Simply follow these steps:


• Log in

• Tap on the Entertainment icon

• Select Amazon Prime

• Tap the "Unsubscribe" button

• Review and submit


Charges, where applicable, will be pro-rated accordingly.

Do note that you will not be able to re-subscribe to Amazon Prime to enjoy the remaining period of your original offer or free trial if you cancel your membership prematurely.


13
Will there be any early termination fee if I decide to cancel my Amazon Prime membership?

There are no termination fees for the Amazon Prime membership. You have full control to choose how long you want to enjoy your Amazon Prime membership or cancel it anytime via My StarHub App.


14
What will happen to my Amazon Prime membership if I terminate my StarHub TV+, Broadband or HomeHub+ services?

Unfortunately, your Amazon Prime membership with StarHub will be terminated as well.


15
What will happen to my Amazon Prime membership if I transfer the ownership of my StarHub TV+, Broadband or HomeHub+ services?

Unfortunately, your Amazon Prime membership with StarHub will be terminated as well.


16
What will happen to my Amazon Prime membership if my mobile line is suspended?

You may not be able to access your Amazon account if your mobile line is suspended as Amazon may require a One-Time Password (OTP) for added account security and verification.


17
When can I start enjoying my Amazon Prime membership benefits?

Once you have successfully activated your account, you can start enjoying the full range of Amazon Prime membership benefits!


18
How will I know that my Amazon Prime membership status is active?

You will receive a confirmation email from Amazon that you are an Amazon Prime member and see a successful activation status for your membership through StarHub.


19
Will data charges apply when I use Amazon services?

Do note that any mobile data used while downloading the apps or using Amazon.sg, Amazon Prime Now, Prime Video and Twitch Prime will be deducted from your data allowance bundle.


20
Which mobile apps should I download to enjoy my Amazon Prime membership benefits on the go?

Amazon Shopping, Amazon Prime Now, Prime Video, and Twitch Prime.


21
Can I use my Amazon Prime membership outside of Singapore?

Yes, of course! You will be able to stream or download content on Prime Video and Twitch Prime wherever you are. For shopping or delivery, do note that it's only applicable for local addresses.


22
I have forgotten my Amazon account login details. How can I access my account again?

You can reset your account in 3 simple steps:


Step 1:

Go to Amazon.sg and click "Sign In".


Step 2:

Expand "Need help?" and click "Forgot your password?".


Step 3:

Key in your email address or mobile number, and you will receive a security code to reset your password.



Prime Video App


Here are some useful FAQs to help you get started on Prime Video. For more questions related to Prime Video, visit https://www.primevideo.com/help.


23
Which are the devices I can use to access Prime Video?

The Prime Video app is available on a range of televisions, Amazon devices, mobile devices, Blu-ray players, games consoles and streaming media devices.


Some examples:


  • Mobile: Android and iOS devices
  • Web Browsers: Google Chrome, Mozilla Firefox, Microsoft Internet Explorer, Microsoft Edge, Safari, Opera
  • Media Players: Google Chromecast, Apple TV
  • Smart TVs: Selected Sony, Samsung, LG, Philips, Sharp models
  • Set-Top Box: StarHub TV+ Box

24
How many devices can I stream at the same time with my Amazon account?

Enjoy from the web or with the Prime Video app on your phone, tablet, or select Smart TVs — on up to 3 devices at once.


25
How many profiles can I create with my Amazon account?

You can have up to six (6) user profiles (the default primary profile plus up to five additional profiles, which can be either adult or Kid's profiles) within Prime Video on a single Amazon account.


Each profile will have separate recommendations, season progress and Watchlist based on individual profile activity.


26
Can I download the movies and shows on Prime Video?

Watch offline on the Prime Video app when you download titles to your iPhone, iPad, Tablet, or Android device.


For movies:

Select the option to download the title from the detail page.


For TV shows:

There is an option to download the entire season. To download individual episodes, select the download icon on the list of episodes.


27
Is there restricted content on Prime Video?

Yes, Prime Video includes mature content and programmes are rated according to local IMDA guidelines for content rating compliance – G, PG, PG13, NC16, M18 and R21.


28
As a parent, how can I ensure that it is safe for my kids to stream on Prime Video?

You can create Kids profile and make use of parental controls available on Prime Video.


Prime Video makes sure that only age-appropriate TV shows and movies (with maturity rating 12 and under) are visible in Kids profile. However, all downloads including those from an adult's profile, will still be available and can be accessed through the Kids profiles. Search results and search suggestions will also be filtered.


Prime Video parental controls give you the ability to set restrictions for the video content that can be viewed or purchased on your device. It works by requiring entry of your PIN to bypass any purchase or viewing restrictions you've enabled.


29
Why do I have to pay for some titles?

Some titles are available to purchase or rent for an extra charge in addition to any titles you may have access to with your Amazon Prime or Prime Video membership.


Purchases from the Prime Video store that are not Included with Prime are automatically charged to your 1-Click payment method. As soon as the order completes, purchases are available to view in your Purchases & Rentals.


30
How do I access Prime Video on the StarHub TV+ Box?

You can access the Prime Video via any of the following ways:


  1. Press the Prime Video button on your remote control

Prime Video button

  1. Home Screen – Featured Apps

Home Screen_ Featured Apps

  1. Press Channel Number 526 on your remote control

Channel Number 526

  1. TV Guide

TV Guide

  1. Apps & Games


Note:


To sign in to the Prime Video App on the StarHub TV+ Box, you will first need to activate your Amazon account via My StarHub App.


31
I’m encountering problem with logging in to my Prime Video account or using the Prime Video app, what should I do?

You may refer to Prime Video Support by visiting https://www.primevideo.com/help which provides specific help articles related to set-up, parental controls, playback issues and more.