How can we help you today?

Amazon Prime members can enjoy these exciting benefits:

Delivery

• Free & Fast Delivery: Items shipped by Amazon SG arrive as fast as tomorrow. Free delivery with no minimum purchase on Amazon’s expanding domestic Prime eligible selection.
• Free International Delivery: Free delivery on millions of eligible items sold by Amazon US and Amazon Japan, for international orders when you shop on amazon.sg [amazon.sg].
• Amazon Fresh: Free 2-hour scheduled delivery on your groceries with min. spend of S$100. T&Cs apply.

Prime Video

• Watch exclusive Amazon Originals, popular movies and TV shows.

Prime Gaming

• Enjoy free games, a free monthly Twitch channel subscription, and more gaming benefits.

Prime Exclusives

• Get early access to deals and savings with Prime Exclusives.
• Up to 10% off over one million qualifying items sold by Amazon US and Amazon Japan.

You can subscribe to Amazon Prime for just $4.99/month.

Yes, of course! You may add an Amazon Prime subscription to any eligible StarHub service. Simply launch the StarHub App on your mobile device> Select Entertainment > select Amazon Prime > select Manage subscription and choose the eligible StarHub service you’d like to add an Amazon Prime membership to. Complete your subscription and you’re all set.

The 3-month Amazon Prime membership offer ended on 31 May 2025. If you wish to subscribe to Amazon Prime through StarHub, you may add a membership subscription to any eligible StarHub service via the StarHub app.  

Activate your membership in 5 simple steps:

Step 1:

Upon signing up to one of the eligible plans, look out for the SMS and/or email that will be sent to your registered mobile number or email with StarHub within 24 hours once your StarHub service has been fully activated.

Step 2:

Click on the activation link in the SMS and/or email on your mobile device to go to StarHub app.

If you are not using the latest version of the StarHub app, please update your app via the App Store or Google Play Store.

Step 3:

The activation link will lead you directly to the Amazon Prime membership page.

In case you have missed or have not received any SMS or email with the activation link, you can also open the StarHub app, tap “Entertainment”, and select “Amazon Prime”.

Using the StarHub app

Step 4:

The Amazon Prime membership page will display the Amazon Prime offer that’s tied to your StarHub Service.

Click “Subscribe now” and you will be re-directed to Amazon’s webpage for further instructions on how to sign up.

Using the StarHub app

If you have signed up for more than one eligible plan, you can enjoy one Amazon Prime offer with each eligible plan. However, you will be required to use a different email address or mobile number to register for separate Amazon accounts.

Step 5:

Sign in or create a new Amazon account and you’re done!

You will receive an SMS and email confirmation upon successful activation.

It’s up to you! You can sign up using either your mobile number or email address. However, we recommend signing up with your email address as you may not be able to log into your Amazon account with your mobile number should you choose to terminate your mobile line in the future.

If you were eligible for the 3-month Amazon Prime membership offer and successfully activated it within the 30-day validity period, your Amazon Prime membership will be chargeable at $4.99/month from the 4th month onwards. The amount will be directly charged to your StarHub bill, giving you greater convenience of just having one bill for StarHub and entertainment services. Should you wish to cancel your membership, you can do so anytime via StarHub app, with no cancellation fees!

If you are already an Amazon Prime member, you can activate the offer through StarHub once your membership has ended with Amazon. To know more about your existing membership details, please visit the "Manage Prime membership page’ within the Amazon shopping app.

You have full control and can choose how long you want to stay subscribed to Amazon Prime. Should you wish to cancel your subscription, you can do so anytime via the StarHub app. Simply follow these steps:

• Log in

• Tap on the "Entertainment" icon

• Tap on "Manage & Info" under Amazon Prime

• Tap on "Manage subscriptions"

• Tap the "Unsubscribe" button

• Review and submit

Charges, where applicable, will be pro-rated accordingly.

Do note that you will not be able to re-subscribe to Amazon Prime to enjoy the remaining period of your original offer if you cancel your membership prematurely.

There are no termination fees for the Amazon Prime membership. You have full control to choose how long you want to enjoy your Amazon Prime membership for. You may cancel it at anytime via the StarHub app.

Unfortunately, your Amazon Prime membership with StarHub will be terminated as well.

Unfortunately, your Amazon Prime membership with StarHub is not transferrable and will be terminated as well.

You may not be able to access your Amazon account if your mobile line is suspended as Amazon may require a One-Time Password (OTP) for added account security and verification.

Once you have successfully activated your account, you can start enjoying the full range of Amazon Prime membership benefits!

You will receive a confirmation email from Amazon that you are an Amazon Prime member and see a successful activation status for your membership through StarHub.

Do note that any mobile data used while downloading the apps or using Amazon.sg, Amazon Prime Now, Prime Video and Twitch Prime will be deducted from your data allowance bundle.

To enjoy the full suite of Amazon Prime benefits, you may wish to download the apps for Amazon Shopping, Amazon Prime Now, Prime Video, and Twitch Prime.

Yes, of course! You will be able to stream or download content on Prime Video and Twitch Prime wherever you are. For shopping or delivery, do note that it's only applicable for local Singapore addresses.

You can reset your account in 3 simple steps:

Step 1:

Go to Amazon.sg and click "Sign In".

Step 2:

Expand "Need help?" and click "Forgot your password?".

Step 3:

Key in your email address or mobile number, and you will receive a security code to reset your password.

The Prime Video app is available on a range of televisions, Amazon devices, mobile devices, Blu-ray players, games consoles and streaming media devices.

Some examples:

• Mobile: Android and iOS devices
• Web Browsers: Google Chrome, Mozilla Firefox, Microsoft Internet Explorer, Microsoft Edge, Safari, Opera
• Media Players: Google Chromecast, Apple TV
• Smart TVs: Selected Sony, Samsung, LG, Philips, Sharp models
• Set-Top Box: StarHub TV+ Box

Enjoy from the web or with the Prime Video app on your phone, tablet, or select Smart TVs — on up to 3 devices at once.

You can have up to six (6) user profiles (the default primary profile plus up to five additional profiles, which can be either adult or Kid's profiles) within Prime Video on a single Amazon account.

Each profile will have separate recommendations, season progress and Watchlist based on individual profile activity.

Watch offline on the Prime Video app when you download titles to your iPhone, iPad, Tablet, or Android device.

For movies:

Select the option to download the title from the detail page.

For TV shows:

There is an option to download the entire season. To download individual episodes, select the download icon on the list of episodes.

Yes, Prime Video includes mature content and programmes are rated according to local IMDA guidelines for content rating compliance – G, PG, PG13, NC16, M18 and R21.

You can create a Kids profile and make use of parental controls available on Prime Video.

Prime Video makes sure that only age-appropriate TV shows and movies (with maturity rating 12 and under) are visible in Kids profile. However, all downloads including those from an adult's profile, will still be available and can be accessed through the Kids profiles. Search results and search suggestions will also be filtered.

Prime Video parental controls give you the ability to set restrictions for the video content that can be viewed or purchased on your device. It works by requiring entry of your PIN to bypass any purchase or viewing restrictions you've enabled.

Some titles are available to purchase or rent for an extra charge in addition to any titles you may have access to with your Amazon Prime or Prime Video membership.

Purchases from the Prime Video store that are not Included with Prime are automatically charged to your 1-Click payment method. As soon as the order completes, purchases are available to view in your Purchases & Rentals.

You can access the Prime Video via any of the following ways:

1. Press the Prime Video button on your remote control

2. Home Screen – Featured Apps

3. Press Channel Number 526 on your remote control

4. TV Guide

5. Apps & Games

Note:

To sign in to the Prime Video App on the StarHub TV+ Box, you will first need to activate your Amazon account via StarHub app.

You may refer to Prime Video Support by visiting https://www.primevideo.com/help which provides specific help articles related to set-up, parental controls, playback issues and more.