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iQIYI for StarHub TV
Frequently Asked Questions for iQIYI Promotion for TV
What is iQIYI?
iQIYI is a popular video streaming service that offers Asian and Korean dramas, shows, movies and iQIYI originals.
Where can I access iQIYI?
You can access via the iQIYI app or web www.iq.com.
The iQIYI app is also pre-installed in our StarHub TV+ box for you to enjoy the big screen experience.
How much is iQIYI?
iQIYI Standard VIP plan is available at $8.98 per month, which gives you access to exclusive VIP videos, 2 concurrent screens, advance viewing and Full HD quality.
Can I subscribe to iQIYI via StarHub?
Yes, StarHub Postpaid customers can subscribe to iQIYI Standard VIP plan via StarHub and enjoy the convenience of charging to your StarHub Postpaid bill.
How do I subscribe to iQIYI?
For StarHub TV customers
iQIYI is available as an add-on for your StarHub TV+ Plan or mobile plan. You may visit iQIYI on StarHub to sign up and enjoy unlimited ad-free viewing of the hottest Chinese and Korean drama series, blockblusters, variety shows and iQIYI originals!
For StarHub Postpaid Mobile/Broadband customers
You can subscribe to iQIYI as a standalone app. Visit our Store at www.starhubtvplus.com to sign up.
As a StarHub Postpaid customer, is there any special offer if I subscribe to iQIYI via StarHub?
All StarHub Postpaid customers who subscribe to iQIYI with StarHub can enjoy a 1-month free trial.
What’s the difference between subscribing to iQIYI with StarHub and directly with iQIYI via their app?
There is no difference in the content offering and subscription fee.
Users who subscribe directly with iQIYI will enjoy a 1-month free trial, while StarHub Postpaid customers who subscribe with StarHub can enjoy a 1-month free trial.
How do I enjoy the 1-month free trial?
The 1-month free trial is exclusively for StarHub Postpaid customers who subscribe to iQIYI with StarHub. The trial will start from the day you subscribe to iQIYI for a period of 1 month. Prevailing charges will automatically apply thereafter.
Is there any contract commitment for iQIYI?
iQIYI has no contract. You can get it as an additional service for $8.98/month.
Why is iQIYI not available on StarHub Entertainment Pass and Basic Tier Plans?
The StarHub TV+ Plan is the new StarHub Entertainment experience. We strongly encourage our existing StarHub Entertainment Pass or Basic Tier Plans customers to recontract to the new StarHub TV+ Passes to enjoy the new channels. There will be no ETC charges if you decide to recontract from your current StarHub Entertainment Pass or Basic Tier to our new StarHub TV+ plans.
I do not have a StarHub Postpaid service with StarHub. Can I subscribe to iQIYI with StarHub to enjoy the 1-month free trial?
The 1-month free trial is exclusively for StarHub Postpaid customers. You can subscribe directly with iQIYI and enjoy your first month for free.
Frequently Asked Questions for iQIYI
What are the types of programmes provided by iQIYI?
iQIYI has the biggest Chinese Content library like original drama series (e.g., Little Nyonya & Dance of the Sky Empire) and original variety shows. iQIYI also has popular global titles like Korean Hits (Eg: Backstreet Rookie & Dinner Mate) and Kids & Animations.
Can I stream the videos on iQIYI when I’m overseas?
Yes, but the content you can see may be different due to copyright restriction.
What are the language options available for subtitles and how can I change my preference?
Access full screen mode by clicking on the lower right corner, and then switch to your desired subtitles by clicking the [Settings] icon at the upper right corner. If there are no subtitles you desire or no subtitle appears after clicking, please submit feedback in the app and provide the specific title and episode.
Can my account be shared?
It can be shared with 2 devices simultaneously for Standard VIP members.
I signed up directly with iQIYI before. If I terminate my iQIYI subscription with iQIYI, will I receive any refund?
There will be no refund. You can continue to enjoy VIP privileges till the date of your current billing period. You will not be charged for the subsequent month.
Note: You must cancel your subscription via App Store / Google play or iqiyi.com (depending on your chosen payment method) at least 24 hours before the billing date. Billing date refers to the same calendar day which your subscription began.