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Monthly Equipment Instalment Payment Plan

EasyGo


1
Can I still purchase Monthly Equipment Instalment (MEI)?

Monthly Equipment Instalment offers ended on 6th October 2021.


2
What is EasyGo? How is it different from the existing Monthly Equipment Instalment (MEI) plan?

EasyGo lets you enjoy extra savings on the device of your choice with SIM Only plans and bite-sized monthly instalments over 12 or 24 months. Apart from owning a new device with $0 upfront payment, you will also enjoy 0% interest on your monthly instalments!

Plus, if you are an existing StarHub mobile customer, you can use your loyalty voucher to offset the cost of the device of your choice at point of recontract to a SIM Only plan with EasyGo.


3
Can I enjoy EasyGo with all StarHub mobile plans?

We know you are excited about EasyGo! It is currently applicable with our SIM Only no contract or 1-year plans.


If you are on our Mobile+ 2-year plans, fret not! You can also pay for the device of your choice with monthly instalments over 6, 12 or 24 months. Simply purchase it with your DBS or POSB credit card at selected StarHub Shops, with a minimum spend of $300. Find out more here.


4
Who is eligible for EasyGo?

All new and existing StarHub customers who are signing up for our SIM Only no contract or 1-year plans can enjoy EasyGo, subjected to eligibility. If you are a new mobile customer, you will be required to provide your past 3 months of mobile bills for verification at StarHub Shops.


5
Can I enjoy EasyGo after I have signed up for any service with StarHub?

EasyGo is available with SIM Only plans. If you are on our SIM Only no contract or 1-year plan, you can simply recontract your mobile line with EasyGo. However, if you are on a 2-year plan, you would not be eligible for EasyGo while still on contract.


6
I have signed up for a SIM Only plan and purchased a device with EasyGo. Can I do the same for another device?

Absolutely. You will be able to purchase another device with a SIM Only plan, up to a maximum of 6 lines, subject to eligibility.


7
I have signed up for a SIM Only plan and purchased a SmartWatch with EasyGo. Can I use the mobile line on my watch?

Yes, you can! Simply subscribe to NumberShare at just $8/month to share your SIM Only plan and phone number with your cellular watch.


8
What happens to my SIM Only plan with EasyGo if I transfer my mobile service to another telco?

Unfortunately, your SIM Only plan with EasyGo will not be transferrable. We recommend that you hold on to your plan until your instalment period is over. If you still prefer to transfer your mobile service, simply pay off the remaining instalments on your device. Any discount on your device or from your loyalty voucher will be removed for the remaining months.


Example: You have signed up for a SIM Only 1-year plan and purchased a new device with EasyGo. The device’s recommended retail price (RRP) is $1,000, and you use your loyalty voucher of $100 to offset its upfront payment. As the discount will be spread equally over your instalment period, you will pay a monthly instalment of $75, breakdown below:

 

Device’s RRP

$1,000

Monthly discount

$100 ÷ 12 months =  $8.30

Monthly instalment

$900 ÷ 12 months =  $75

 

If you choose to cancel your SIM Only 1-year plan at the 10th month, the discount from your loyalty voucher will be removed for the remaining 2 months. You will have to pay $166.60 in full, breakdown below:  

Monthly instalment

($75/month)

$75 x 2 months = $150
Loyalty voucher ($8.30/month) $8.30 x 2 months = $16.60

Total

$166.60


Learn more with our EasyGo Calculator here.


9
What happens to my SIM Only plan with EasyGo if my service is suspended?

You may have overlooked your bills and hence your service is suspended due to late payment. Simply pay off your outstanding bill to restore your service! The remaining instalments on your device will continue to be billed monthly.


10
How do I opt in for EasyGo when I sign up for a SIM Only plan?

Getting on board EasyGo is simple! Opt in at point of sign-up or recontract via any StarHub Shop, subject to eligibility. Existing StarHub customers may also opt in for EasyGo through our Online Store.


11
Can I cancel my SIM Only plan with EasyGo?

Absolutely, you are in full control and can choose to cancel your SIM Only plan anytime you want. Simply pay off the remaining instalments on your device, and any discount on your device or from your loyalty voucher will be removed for the remaining months.


Learn more with our EasyGo Calculator here.


If you are on a SIM Only 1-year plan, we recommend that you wait for your contract to be over or an early termination fee will apply.


12
Can I use my loyalty voucher or trade in my existing device to enjoy more savings when I sign up for SIM Only plans with EasyGo?

Definitely! You can use your loyalty voucher at point of recontract or trade in your existing device at point of sign-up or recontract to offset the payment of the device of your choice. Do note that these discounts will be spread equally over your instalment period.


13
Can I use my recontract voucher when I sign up for SIM Only plans with EasyGo?

Unfortunately, your recontract voucher is only eligible when you recontract to a Mobile+ 2-year plan. But not to worry! If you are an existing mobile customer, you are also entitled to a loyalty voucher when you sign up for SIM Only plans with EasyGo, and you can use that to offset the upfront payment of the device of your choice.


14
I am a Business Account holder. Can I enjoy EasyGo?

We know you are excited about EasyGo! It is currently applicable for eligible customers (including CIS) on our SIM Only no contract and 1-year plans only.


15
Where can I find the full Terms and Conditions for EasyGo?

You can access the full set of Terms and Conditions here.


16
Can I purchase accessories under EasyGo?

Unfortunately, accessories are currently not eligible for EasyGo.



Monthly Equipment Instalment (MEI)


1
What is a Monthly Equipment Instalment payment plan?

Monthly Equipment Installment is a payment plan which allows selected StarHub customers to spread the payments of the eligible devices over a period in equal installment amount charged to your monthly StarHub bill.


2
Is Monthly Equipment Instalment plan available for the purchase of selected mobile devices and/or Smartwatches?

Yes. Customer can purchase selected mobile devices and/or Smartwatches on Monthly Equipment Installment plan at point of signup.


3
Is Monthly Equipment Instalment plan available for all StarHub mobile plans?

Yes. Monthly Equipment Instalment plan is available for all 2-year and SIM Only mobile plans.


4
How can I be eligible for Monthly Equipment Instalment payment?

This plan is available to selected new and existing StarHub customers. New StarHub customers will be required to provide past 3 months of mobile bills in hardcopy for verification. StarHub reserves the right to determine a customer’s eligibility to participate in the Monthly Equipment Instalment payment at point of sign up.


5
I already have a Monthly Equipment Instalment on my mobile phone purchased from StarHub, can I buy another mobile on Monthly Equipment Instalment plan?

The number of Monthly Equipment Instalment plan a customer can sign up for may vary as it is subjected to each customer’s eligibility. Please visit our online store (starhub.com/store), login via your Hub iD and select the instalment plan option. You will be able to complete the transaction if you are eligible to sign up for another Monthly Equipment Instalment plan.


6
I have subscribed to a 4G $55 2-year plan and purchased a SmartWatch. Can I use the mobile line on the watch?

To share your mobile plan and phone number with your cellular watch, you’ll need to subscribe to NumberShare. Find out more about NumberShare at www.starhub.com/numbershare.


7
If I transfer my mobile service to another subscriber, what will happen to the instalment payment plan?

Instalment payment plan is non-transferable. The remaining instalment amount will be billed in full under the current subscriber upon the transfer of the service.


8
If my service is suspended, what will happen to the instalment?

The instalment will continue to be billed monthly. You will have to settle all outstanding instalments that were billed previously, and other outstanding charges, before the service can be restored.


9
Can I enroll for Monthly Equipment Instalment plan after the initial sign-up?

No. The take-up of instalment plan for mobile phone and/or smartwatches can only be done at point of sign up or recontract of existing service, subject to eligibility.


10
Where can I find the full Terms and Conditions for Monthly Instalment Plan?

The full Terms and Conditions for Monthly Equipment Instalment can be found here.


11
Can I use vouchers, discount, or trade in my existing mobile phone to offset the instalment payment?

No, you will need to pay the full monthly instalment price at point of sign up as the offer is mutually exclusive.


12
Why am I paying more for the new iPhone over 12 or 24-month instalments vs those paying upfront on the same 2-year plan?

We offer different payment options to suit the needs of different customers. There is a higher handset discount for customers who prefer to pay an upfront amount. Customers can also choose to pay for their preferred handset with affordable monthly payments over a period of 12 or 24 months.


13
I have recently signed up for a SmartWatch with StarHub’s 2-year mobile plan. Can I enrol it to the SmartSupport service?

SmartSupport is applicable to selected mobile phones and tablets.


14
I am a Business Account holder. Can I enjoy the Monthly Equipment Instalment payment plan?

Business Account holder is not applicable for this payment plan as this is only applicable to eligible customers (including CIS) on all 2-year plans and SIM Only plans.