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Prepaid Data Plan




1
What is the WOW Prepaid Data Plan?

The WOW Data Plan is our brand-new value-added service for your StarHub Prepaid Voice SIM. You can use it not only in Singapore but across 17 Happy Roam destinations that include Hong Kong, Thailand, Australia and Japan.

To get started, just pick a data plan that suits your surfing needs!


2
How do I buy a WOW Data Plan?

It’s easy! You can browse all our data plans then buy one in any of the 4 ways:

1. Via our StarHub Prepaid App

2. By dialling *123# on your phone (select Voice, Data Plans to see your options)

3. By using our prepaid online top-up

4. Go to any StarHub Prepaid retailer


Alternatively, if you already have a prepaid card but don’t wish to buy a plan, you can choose to surf “pay-per-use” at a data charge of 5¢ per 10KB. But why miss out on flexible data choices that include FREE 40GB on Sundays? Have a look at data plans!


3
What is the validity period of WOW Data Plans?

Our WOW Data Plans comes in 1-Day, 3-Day, 1-week (7 days) and 4-week (28 days) to suit your data needs.


4
How do I get Free 40GB data on Sundays?

You get to enjoy 40GB of data for free over 4 Sundays when you buy any of these 4-week WOW Data Plans:

  • 2GB for $18
  • 4GB for $25

You can only use the free data in Singapore. Plus, a standard Fair Usage policy means you can enjoy your data at our superfast data speeds up to a 10GB limit. Beyond which, we may impose a speed limit of 1Mbps on your extra data use until the end of that Sunday. But rest assured there’ll be no extra data charges on those 4 Sundays no matter how much data you use, and any speed limit will be lifted the next day.

Free Sunday Data can be extended with another WOW Data Plan with Free Sunday Data. Its validity extension is capped at 4-weeks.


5
Can I use my WOW Data Plan overseas?

Yes, you can! Our WOW Data Plans can be used in all 17 Happy Roam destinations, which include travel hotspots like Japan, Australia, Hong Kong, Taiwan and more. Best of all, the data you use will be charged according to Singapore data rates, so you won’t ever have to worry about extra roaming charges.

If you’re in a country that isn’t under our Happy Roam destination list, the WOW Data Plan will not work, and you’ll be charged for any data use at the prevailing roaming rates. In addition, if you’ve picked a plan with free 40GB of data, you can only use the free data in Singapore.


6
How do I check my data balance and expiry date?

You can do it anytime, anywhere via your StarHub Prepaid App or by dialling *123#.


7
What happens after my Data Plan balance is used up or expired?

If you’ve used up your plan’s balance, any extra data use will be charged at a “pay-per-use” rate of 5¢ per 10KB. The charges will be deducted from your available balance. If your data plan expires, any unused data will be forfeited.

You can then immediately top up or buy a new plan in a few ways.


8
What is the expiry extension policy for Prepaid Data Plans?

Simply buy a new data plan before your current plan expires! You’ll add on to your current data balance (capped at 100GB), and extend its validity based on your new plan. Depending on your WOW Data Plan, it can be valid for up to 28 days.

Example: If you buy a 4-Week 2GB Data Plan with Free Data on Sundays, on 09 April at 2000hrs and purchase another 1-Week 1GB Data Plan on 16 April, your 3GB of data will be valid till 14 May 1959hrs; while validity of Free Sunday Data is 7 May 2359hrs.


9
What is the maximum data balance for WOW data plans?

You can hold a maximum of 100GB of data.


10
Will I be able to transfer the remaining data balance to another StarHub Prepaid number before my Prepaid Data Plan expires?

No, you will not be able to do so.


11
Where do I find out more information regarding your prepaid data plans?

Happy to share that you can visit here https://www.starhub.com/personal/mobile/mobile-phones-plans/prepaid-cards/data-add-on-plans/prepaid-data-plan.html to find out more details regarding our prepaid data plans.


12
How do I set up for mobile hotspot tethering?

Setting up your personal hotspot would depend on which device you are using.


For Android devices, you may go to the Settings app, tap the Network & internet option, select Hotspot & tethering and follow the instructions to customize the hotspot feature to your liking.


For iOS, go to Settings > Cellular > Personal Hotspot or Settings > Personal Hotspot. Tap the slider next to Allow Others to Join.


13
How do I set up my APN (Access Point Name) to enable data connection?

Please ensure that your mobile data access point ("APN") is set to "shppd". Please check the configuration based on the steps below: 

For Apple iPhone

Step 1: Go to 'Settings' and select 'Mobile Data'.

iOS APN 1.png


Step 2: Select 'Mobile Data Network'.

iOS APN 2.png


Step 3: Ensure that your APN is set as 'shppd'.

 iOS APN 3.png


For Android Phone

Step 1: Go to 'Settings', select 'Connections' then 'Mobile Networks'.

Android 1di.jpg


Step 2: Select 'Access Point Names'.

Android 2di.jpg


Step 3: Select 'SH Data Prepaid'.

 Android 3di.jpg


Step 4: Ensure that your APN is set as 'shppd'.

Android 4di.jpg