Compliance Report for Q2/ 2019

StarHub has met all applicable QoS standards required by IMDA.

PUBLIC CELLULAR MOBILE TELECOMMUNICATION SERVICES (PCMTS)

Apr

May

Jun

No. of Complaints

10

10

4

a) Company Policies/Procedures

3

2

0

b) Services/ Equipment Prices

0

0

0

c) Quality of Service/ Equipment

2

4

1

d) Customer/ Technical/ After Sales Support Services

5

4

2

e) Billing and Payment Issues

0

0

1

f) Others 

0

0

0

* Includes both domestic and international services for mobile originated calls

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