Compliance Report for Q1/ 2019

StarHub has met all applicable QoS standards required by IMDA.

PUBLIC CELLULAR MOBILE TELECOMMUNICATION SERVICES (PCMTS)

Jan

Feb

Mar

No. of Complaints

6

8

14

a) Company Policies/Procedures

0

0

2

b) Services/ Equipment Prices

0

0

0

c) Quality of Service/ Equipment

1

4

7

d) Customer/ Technical/ After Sales Support Services

3

1

4

e) Billing and Payment Issues

2

3

1

f) Others 

0

0

0

* Includes both domestic and international services for mobile originated calls

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