StarHub Online: April - June 2019

Month

Total Number of Compliments
(per thousand/per month)

Total Number of Complaints
(per thousand/per month)

April

0.038

0.098

May

0.032

0.102

June

0.040

0.088

Breakdown of complaints by complaint types per month:

Details

Apr

May

Jun

Total

Company Policies / Procedures

5

3

2

10

Services / Equipments Prices

6

7

4

17

Quality of Service / Equipment

8

11

4

23

Customer / Technical / After Sales Support Services

24

28

30

82

Others

9

5

6

20

Total

52

54

46

152

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