1/4
What is SmartSupport?
2/4
Is SmartSupport service a mobile insurance plan?
3/4
Can I sign up to SmartSupport if I purchase a mobile device at retail price with no contract at StarHub retail outlets?
4/4
Why should I take up SmartSupport when device manufacturers already provide me with a warranty?

Eligibility For Enrolment

1/10
How can I sign up for SmartSupport?
2/10
Can I sign up to SmartSupport for more than one mobile device?
3/10
How will I be billed?
4/10
Can I terminate the SmartSupport service anytime?
5/10
Can I sign up to SmartSupport with an existing device?
6/10
Can I sign up to SmartSupport if I am on a SIM only plan?
7/10
Can I sign up to SmartSupport with any mobile device?
8/10
Can I retain the SmartSupport service after terminating my postpaid mobile line?
9/10
Can I transfer the SmartSupport service when I transfer my postpaid mobile line to another subscriber?
10/10
I am an existing SmartSupport subscriber. Can I carry over the SmartSupport service when I convert my plan to the #hellochange no-contract SIM Only plan?

The changes in SmartSupport (refresh)

1/4
Why is there a change in the terms and conditions of SmartSupport?
2/4
Why is the swap and replacement fees adjusted?
3/4
Can I sign up to SmartSupport now but choose the set of terms and conditions that is dated before 1 August 2018?
4/4
Will the new terms and conditions affect existing customers?

Others

1/14
Why did StarHub remove SmartSupport Basic?
2/14
I am an existing SmartSupport customer. Do I follow the new Terms & Conditions?
3/14
I am an existing SmartSupport Plus customer. How do I enjoy Tech Support features?
4/14
Can I make a Service Request via the SmartSupport App?
5/14
How can I find out my date of enrolment?
6/14
How do I know if I will get a new or refurbished device?
7/14
Can I request for a new device?
8/14
Can I reject the offer of a Like Mobile Device which is the same make and model but of a different colour?
9/14
Can I reject a Like Mobile Device which is of different make and model and request to wait for stock to be available?
10/14
What happens if stock is available during the 30 days wait period?
11/14
What happens if there is still no stock after the 30 days wait period?
12/14
What is modified device?
13/14
Why does StarHub need to register the IMEI of the original device with Singapore Police Force when I make a replacement request?
14/14
What happen if I recover my original device after I have completed my service request?

Device Replacement/Service Request

1/8
What is the difference between swap and replacement?
2/8
What is the condition of the swap or replacement device I will be receiving?
3/8
How does the 2-in-12 limit work?
4/8
How do I know if I am eligible for service request?
5/8
Do I have to pay for additional fees when I request for a Swap or Replacement?
6/8
What is the warranty period after replacement or swap of device with SmartSupport service?
7/8
There is manufacturer malfunction or defect with my replaced / swapped mobile device and it is within 6-month warranty from the date replaced / swapped mobile device is delivered. What should I do?
8/8
Will the warranty claim be counted into my Limit to replace / swap device?

Delivery & Payment

1/9
What is included in the delivery? Will accessories be included?
2/9
Does the swap/replacement device come in original packaging?
3/9
Where do you deliver the device to?
4/9
Do I need to be home to accept the delivery?
5/9
Can I request for the replacement/swap device to be sent overseas?
6/9
What are the delivery hours?
7/9
How do I pay for the service fee?
8/9
Do I need to pay upon filing for a service request?
9/9
What do I do with the existing device if I want to make a swap request?

Tech Support (TS)

1/17
What is Tech Support (TS)?
2/17
What is SmartSupport App?
3/17
What’s the scope of Tech Support?
4/17
Besides my device, what else can Tech Support help me with?
5/17
What 3rd party applications can Tech Support help me with?
6/17
What devices are compatible with SmartSupport App?
7/17
What happens when I change to a new device?
8/17
Can I install the SmartSupport app on multiple devices?
9/17
Would the SmartSupport app have access to any of my personal data on my device?
10/17
What is the Tech Support operation hour?
11/17
How can I get started with Tech Support?
12/17
How can I reach the Tech Specialists?
13/17
Can I get Tech Support when I am overseas?
14/17
Can I enjoy Tech Support if I have not downloaded the SmartSupport App?
15/17
How often can I contact Tech Support with technical issues?
16/17
What is Remote Access?
17/17
What do I do if I encounter problem with the SmartSupport App?
Was this page helpful to you?