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Bridging Kit

General


1
What is the Internet Bridging Kit?

The Internet Bridging Kit is a router that provides internet when StarHub broadband internet customers face an internet disruption.


2
What does the Internet Bridging Kit consist of?

It comes in either a portable wireless router or a standalone powered router together with a sim card that provides mobile data.


3
Can I have more than one Internet Bridging Kit?

Unfortunately, we only provide 1 (one) Internet Bridging Kit per address.


4
How much data is bundled in the SIM card?

The sim card consists of 65Gb of local data. Speed limit of 1Mbps will be imposed on Customer’s Mobile surfing speed when Customer exceeds 65GB at any time during a calendar month.


5
Can I use the data overseas, makes call and SMS?

No. StarHub reserves the right to terminate the Internet Bridging Kit if the SIM card is used for overseas data, voice call, SMS or services other than the local data service. StarHub reserves the right to impose the full Charge of any usage exceeding 65GB local data. For full T&Cs of Mobile Services, visit https://www.starhub.com/content/dam/starhub/legal-notices-and-terms/consumer/mobile.pdf


Eligibility and Duration


1
Who is eligible for the Internet Bridging Kit?

Eligibility of the Internet Bridging Kit is determined by our customer service representatives. StarHub reserves the right to issue or deny issuance at StarHub’s discretion.


2
How long is the Internet Bridging Kit issued for?

Internet Bridging Kit has been provided to the Customer on a goodwill basis while repairs and/or servicing is ongoing until the date of restoration of the Fibre Service. Upon restoration of the Fibre Service (which shall be determined by StarHub solely) or at StarHub’s instruction or within three (3) months from the date of delivery of the Internet Bridging Kit whichever is earlier. In no event shall the Internet Bridging Kit be in the Customer’s possession for longer than three (3) months.


Charges


1
What happens in the event of a lost or damage?

The following charges shall apply for lost or damage.


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4G LTE Mobile Wi-Fi (MiFi) device

$400 (Inclusive of 9% GST)

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5G LTE Router Wi-Fi AX3000;
- Covers Router and Power Adapter

$400 (Inclusive of 9% GST)

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SIM card

$38.15 (Inclusive of 9% GST)

2
What happens if the SIM card slot is being found to be tampered with?

A charge of $38.15 will be imposed if found with traces of tampered sticker being removed / signs of removal or tempered with.


Terms and Conditions


1
What are the terms and condition for using the Internet Bridging Kit?

For more details, please refer to the Terms and Conditions here.