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Local Star Plan eSIM

What is an eSIM?

An eSIM, or embedded-SIM, is a digital SIM card embedded directly into your device, enabling it to connect to our mobile network for data, calls and SMS, without a physical SIM card.

What is the benefit of getting an eSIM for my Star Plan?

You can enjoy convenience and hassle-free connectivity instantly after placing your eSIM order. There's no need to wait for delivery of a physical SIM card, allowing you to easily switch to your new mobile line to enjoy the benefits of your new Star Plan within minutes.

Who is eligible to get an eSIM?

You can request for an eSIM when you sign up for our contract-free SIM only Star Plan. If you currently have a SIM Only plan with us, you can switch your plan to Star Plan and request for an eSIM.

Please note that an eSIM-compatible device is required.

How do I sign up for an eSIM for my new Star Plan?

You can choose between the eSIM or physicial SIM options when you sign up for Star Plan via our StarHub App.

Is there any fee for eSIM?

There is a one-time fee of $12.96.

How do I activate my Star Plan eSIM?

You will be prompted to activate your Star Plan eSIM on the StarHub App, after you have successfully completed the order and payment. To activate eSIM, go to Mobile dashboard via "More" on the app and tap "Activate eSIM".

I am currently holding on to a physical 5G SIM card, can I switch it to an eSIM?

The option to choose eSIM is currently available for new Star Plan sign ups only. Please stay tuned for updates.

What is a Hub iD?

New to StarHub? The Hub iD is an email address that you register with us and your single login credential to all StarHub digital platforms (app and web). With one iD for everything, you can access all things StarHub, even on the go!

Why do I need a Hub iD?

With a Hub iD, you’ll be able to manage all your StarHub services easily. You'll be able to check and manage your mobile data usage, view and pay bills, and subscribe to add-ons even on the go.

Plus, Star Plan is exclusively supported by 24/7 in-app chat with live agents at your convenience. Say goodbye to queues and waiting times, and make way for faster and more efficient transactions.

What phones support eSIM?

Most of the newer models, from Apple's iPhone XS to Samsung Galaxy smartphones can support eSIMs. Please refer to our full list of eSIM-compatible devices here. If unsure, please check with your device manufacturer to confirm eSIM compatibility.

How to install eSIM on my device?

After completing your order for a Star Plan eSIM, you will automatically receive an email from us with the eSIM QR code and installation details. Follow the 3 easy steps to install your eSIM to enjoy your new Star Plan.

What should I do if I fail to install the eSIM?

If you're unable to install your eSIM, please:

1. Ensure your device has stable internet connection via cellular or WiFi network.

2. Ensure your device is eSIM-compatible.

3. Ensure that you have successfully activated the eSIM.

4. Ensure that you have not previously installed the same eSIM on another device.

Why couldn't I see the QR code in my email?
Please check the settings of your email account and ensure that displaying external images is enabled.

Alternatively, you may enter the eSIM details manually by copying and pasting the relevant texts available in your email:
- SMDP+ address
- Activation Code

I have accidentally deleted the eSIM from my device. What should I do now?

If the eSIM was deleted while your device was connected to WiFi or another mobile network: You can reinstall your Star Plan eSIM using the same eSIM QR code that was sent to you via email earlier. Before doing so, please ensure your device continues to have stable internet connection.

If the eSIM was deleted while your device was not connected to the internet: Please log onto StarHub App with your Hub iD and tap on "More". Tap on "SIM Replacement" to request for a physical 5G SIM.

Can I switch the eSIM to another device?

To switch your eSIM to another device, please ensure that both devices have stable internet connectivity and follow these steps:

1. Go to Mobile Settings or SIM Card Manager on the original device with the eSIM installed.

2. Delete the installed eSIM profile and wait for 5 minutes.

3. Scan the same eSIM QR code from the email you'd received from us before, to install it onto your other device.

How many times can I re-install my eSIM?

There is no limit to the number of times you can re-install your eSIM.

It is important to ensure that both your devices have stable internet connectivity either via WiFi or a mobile network before you perform the steps to delete and re-install.

Without internet access, the original device with the eSIM installed is unable to complete the network sync and may cause the eSIM QR code to be invalid.

What if I have lost my device that has the installed eSIM?

If you have lost your device, we recommend for you to request for the suspension of your Star Plan eSIM on the StarHub App. Login to your account and tap on "More". Then, tap on "Report lost SIM".

To continue using your mobile line on a different device, you can request for a physical SIM card to be delivered to you on the StarHub App. Login to your account and tap on "More". Then, tap on "SIM Replacement".

Can I install multiple eSIM on the same device?

Yes, eSIM supported devices can hold multiple eSIM profiles, allowing you to switch between them as needed.

The maximum number of eSIM profiles allowed differs between different device models. Tip: For easy identification, you can rename your eSIMs on your device.

If you have multiple eSIMs installed, remember to set or turn on the correct eSIM profiles as your Primary line for Data and/or Voice calls, to prevent potential service disruption.

What happens if I did not receive my eSIM installation email?

Please check your junk or spam folders of the email address you have provided during the sign-up process. The email may take up to 5 minutes to reach your inbox. Please ensure that your device is connected to the internet via WiFi or a mobile network.

If you need further assistance, please chat with us via our 24/7 support on the StarHub App.

I was able to successfully install my eSIM but I am getting a “No Service” error.

Have you activated your Star Plan eSIM? Please go to StarHub App > Mobile > Select your line and tap "Activate eSIM". If you do not see "Activate eSIM", it means that your eSIM was activated already.

If the "No Service" error still persist, please check that your Star Plan eSIM profile has been set as your Primary line for Data and/or Calls in your device.