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Direct Carrier Billing Service for Apple Store

General Service Information


1
How does the App Store Collect on Behalf (or Direct Carrier Billing) works?

Direct Carrier Billing Service is a Collect on Behalf Service offered by StarHub that allows StarHub Postpaid Mobile Subscribers to make purchases on the App Store and Apple Music and charge it to their monthly bill.


2
How do I charge my App Store purchases to my StarHub bill?

You can now pay for your entertainment in a fast and easy way with the following steps.

1. Sign in with Touch ID or your Apple ID and password.

2. Tap payment information.

3. Tap ‘Mobile Phone’ then tap ‘Done’ and follow instructions here.


3
Is Collect on Behalf (or Direct Carrier Billing) Service available to Prepaid or Business customer?

No. This service is only available to StarHub Postpaid Mobile - Consumer subscribers.


4
How to sign up for Collect on Behalf (or Direct Carrier Billing)?

You need to have an Apple ID to setup the mobile payment option.


5
What kind of content can be purchased from the App Store and Apple Music Collect using Direct Carrier Billing Service?
  • Type of Content: the App Store, Apple Music, iCloud storage etc.
  • In-app Purchases
  • Subscriptions

6
What specific terms and conditions are applicable to Collect on Behalf (or Direct Carrier Billing) Service?

This Service is governed by StarHub’s service specific terms for Billing and/or Collection on behalf of Third Party Application Stores Service found on StarHub Corporate Website.
By enabling this service on Apple you agree to these Terms of Service.


7
Who can access my personal data?

Personal data you’ve given to us as your mobile operator can only be accessed by us.
Refer to Apple Data Privacy terms for any personal data you may have disclosed to them during setup of Apple account.


Restrictions


1
Why is Collect on Behalf (or Direct Carrier Billing) Service not available to me?

Your mobile service is barred or blocked from using carrier billing service via full .


2
What is the monthly spending limit and can it be changed?

Customers may spend a minimum of $50 worth of digital goods/content in any calendar month and such amount applies to all Application Stores / Service Providers.

The monthly spending limit is determined by StarHub, is FIXED and cannot be changed unless otherwise approved by StarHub.

The monthly spending limit will, however, be reset on the first day of each calendar month.

Customers can switch to alternative payment methods to complete their purchases.


3
Will I be able to charge my Collect on Behalf (or Direct Carrier Billing) purchases to another StarHub mobile number using the same Apple ID?

Yes, you can charge to another StarHub mobile number:

  • Access to the App store, scroll to the bottom and select your Apple ID.
  • Select ‘View Apple ID’
  • Sign in with your Apple ID and password
  • Select ‘Payment Information’ and click ‘Done’.
  • Select ‘Mobile Phone’ and then ‘Use Different Mobile Number’
  • Enter the mobile number you wish to charge your purchases to
  • Fill in Account information and click ‘Next’. A verification code will be sent to you.
  • Once the code has been verified, you will be returned to the Account screen.
  • Select ‘Done’ and you are now ready to make purchases!


Bill Presentation or Charges on StarHub Bill


1
How will the purchase look on my bill?

All charges will appear under the Mobile Service used at the time of purchase.
Transactions will appear under a section called:
“Itemised Usage Details -> Collect of Behalf Goods/Services”

Apple transactions will appear under sub-section: “Apple iTunes Store”.

Transaction details will include following details:

  • Date and time of purchase
  • Apple order ID
  • Charges

2
Will customer be charged additional 7% GST on purchases made using Collect on Behalf Service?

StarHub will not charge additional GST on top of the list price.


3
Other than StarHub Bill, Do I receive an invoice or receipt for each purchase from Apple as well?

You’ll receive an email invoice/ receipt from Apple at the time of purchase. Email receipt will provide transaction information such as order ID, item name, date of transaction, support contacts and price breakdown (w applicable GST). You can also login to Apple ID to check you transaction history.


Switching of Payment Method or Removal of Collect on Behalf Service


1
Can I switch to an alternate payment method?

Yes. You can switch to another payment method at the time of purchase.


2
If I switch from StarHub to another mobile carrier, can I still continue paying via Collect on Behalf (or Direct Carrier Billing) service?

When you switch to another mobile operator, you would need to go through the process of setting up this payment method for Apple.


If the carrier that you switch to has not enabled this service, then you won't be able to use this payment option anymore.


3
Can purchases be made via PC or other Apple devices?

Yes. Once you have set up the mobile billing payment option on your Apple ID, all purchases made via PC or other Apple devices logged in with the same Apple ID will charged through Collect on Behalf (or Direct Carrier Billing).


Refund/Waiver of Charges


1
Can I obtain a refund for my purchase?

For more assistance, please call 800-186-1087 or visit Apple Support.  


Service access


1
Do I need an Apple ID to use Collect on Behalf (or Direct Carrier Billing)?

Yes, it is a pre-requisite to have a valid Apple ID even though you don´t want to use the email function. You will receive an email receipt/invoice from Apple after each purchase/refund transaction. The email receipt contains detailed information regarding the transaction for your future reference.


2
Do I need internet connection to purchase content on the App Store, Apple Music and iTunes?

Yes, you must be connected to Internet via mobile data or WiFi.


Support


1
Who should I contact if I have a question about a content purchase on the App Store and Apple Music?

Please contact Apple customer support if you have any questions or issues regarding the content or application.

Visit https://support.apple.com/en-sg


2
I want to stop paying via Collect on Behalf (or Direct Carrier Billing) option, how can I do so?

To stop charging via Collect on Behalf (or Direct Carrier Billing), you can activate full .


Data Charges


1
Apart from the application listed price are there additional fees for the use of mobile billing service?

Yes. Data charges are applicable when browsing the marketplace and downloading the applications. Kindly note that if the service is used while abroad, data roaming charges are applicable.


Subscription


1
How do I manage my subscriptions?

You can see all current / past subscriptions in your Apple ID. Login to Apple ID.


2
How to cancel a subscription?

To cancel subscription, please login to Apple ID.



Apple Customer Support

Apple Customer Support

https://support.apple.com/en-sg  

Transaction History, Refunds functionality, Customer Support Contact, Billing Help links.

Self-Help Information, FAQs