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StarHub TV+ Box FAQ

StarHub TV+ Box Rental Price Increase


1
When and how much will the TV+ box rental be adjusted?

There will be a price adjustment for the TV+ box rental from $5 per month to $5.90 per month (inclusive of GST), with effect from on 1 July 2022.


2
Why is StarHub adjusting the TV+ box rental price?

The price adjustment of StarHub TV+ box is due to rising operational costs and will take effect from 1 July 2022.


3
I am a TV+ customer. How will I be affected by these changes?

If you are a TV+ customer that is still under an existing contract, your TV+ box rental will be revised from $5 per month to $5.90 per month (inclusive of GST) only when your TV+ contract has ended. The revised rental charge will be reflected in your bill, after your contract has expired.

If you are a TV+ customer that is no longer under an existing contract, your TV+ box rental will be revised from $5 per month to $5.90 per month (inclusive of GST). The revised rental charge will be reflected in your bill, within 2 billing cycles.


4
I am a HomeHub+ customer. How will I be affected by these changes?

When your HomeHub+ contract has expired, your additional TV+ box rental (excluding the free rental for the 1st box) will be revised from $5 per month to $5.90 per month (inclusive of GST).


5
How do I check on the expiry date of my existing contract?

To view your contract end date, you may access your copy of service agreement by logging into My StarHub App or https://mystarhub.page.link/PlanDetails

Tap on “TV”, scroll down, and tap “View service agreement”.

You’ll then be redirected to a ‘My Account’ page. Select the product under “Service Type” and the time frame when you signed up for, or re-contracted to the service under “Period”.

SHTVplus Box Rental Price Increase FAQ 5


StarHub TV+ Box Troubleshooting


1
StarHub TV+ Box User Guide

Refer to the User Guide here.


2
How to set up your StarHub TV+ box?

You may find troubleshooting and set-up tips here.


3
How can I rent or get an additional StarHub TV+ box?

You may visit any of these StarHub shops to rent a StarHub TV+ box.

  • Plaza Singapura
  • Nex
  • Tampines
  • Jurong Point


Then, you can simply plug-and-play the TV+ box based on the quick start guide attached with the StarHub TV+ Box!

Alternatively, you can also contact us via Facebook or WhatsApp to have the set-top box delivered to your doorstep. Please note that additional charges for delivery and request for installation will apply.

Device Support


1
My StarHub TV+ Box is not working out-of-the-box. What should I do?

If your StarHub TV+ Box is not working out-of-the-box within the first 14 days, you may contact our customer service for an 1-1 replacement via delivery to your home address.


Alternatively, you may visit any one of the following StarHub Shops:


• Jurong Point
• Nex
• Plaza Singapura
• Tampines Mall

2
My StarHub TV+ Box or Remote Control is faulty. Where can I do a 1-1 exchange?

You may visit any one of the following StarHub Shops:


• Jurong Point
• Nex
• Plaza Singapura
• Tampines Mall


If your StarHub TV+ Box is faulty, please remember to bring along the following:


• StarHub TV+ Box
• Remote Control
• Power Adapter
• HDMI Cable
• Ethernet Cable

If your Remote Control is faulty, you will only need to bring along the Remote Control.

About StarHub TV+ Box


1
What is StarHub TV+ Box?

StarHub TV+ Box is the next-generation set-top box which enables unlimited accessibility of StarHub Entertainment and Apps in a single interface. It is powered by the Android TV operating system which provides additional features such as the Google Voice Search, Chromecast built-in and Google Play Store to download apps and games.


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2
What is the difference between the StarHub TV+ Box and the Fibre TV Set-Top Box?

The StarHub TV+ Box features a new refreshed user interface with a prioritized viewing experience for On Demand content and streaming apps, whereas the Fibre TV Set-Top Box is primarily designed to cater to a traditional Live TV viewing experience.


Main Features

StarHub TV+ Box

Fibre TV Set-Top Box

Live TV

Video On Demand

Recording

X

Time-Shift TV

X

Streaming Apps

Netflix only

Watch across Devices

X

Recommendations

X

Google Voice Search

X

Google Play Store

X

Chromecast Built-In

X

Parental Control


With the StarHub TV+ Box, you can also continue watching shows across devices. This feature will "bookmark" your viewing progress and remember where you last left off. Resume watching instantly on any supported devices whether at home or on-the-go.


3
Does the StarHub TV+ Box support Composite Video and Audio (RCA) outputs?

No, the StarHub TV+ Box only supports High-Definition Multimedia Interface (HDMI) output to High-bandwidth Digital Content Protection (HDCP) compliant television sets for content copyright protection.


4
Can I use the StarHub TV+ Box even if I'm not subscribed to a StarHub broadband plan?

You can use the StarHub TV+ Box even if you're not subscribed to a StarHub broadband plan.

If you'd like to access free-to-air channels, however, you need both the StarHub TV+ Box and a StarHub broadband subscription.


5
Is the StarHub TV+ Box compatible with imported television sets?

The StarHub TV+ Box is compatible with television sets sold locally which supports the 50Hz frequency.


6
Does the StarHub TV+ Box have the LED clock display on the front panel?

No, there is no LED clock display on the front panel of the StarHub TV+ Box due to the smaller form factor.


7
Does the StarHub TV+ Box have a recording function?

The StarHub TV+ Box doesn't have a recording function. Instead, it has a feature called Time-Shift TV.


Time-Shift TV allows you to navigate through the TV guide to watch programmes that have aired in the last 24 hours. If you've tuned in to a programme in the middle of its airing, you'll also be able to “Start Over” from the beginning. It’s better than taking the trouble to personally record your shows!


8
Can I request to change to the StarHub TV+ Box without recontracting my current plan?

No, you will need to recontract your current plan to our new StarHub TV+ Pass to change to the new StarHub TV+ Box.


9
Do I need to return the Fibre TV Set-Top Box when I recontract to StarHub TV+ Pass?

We will collect your Fibre TV Set-Top Box at the same time when we deliver the StarHub TV+ Box to you based on your selected appointment.


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If you have recontract to StarHub TV+ Pass without a set-top box, please return the Fibre TV Set-Top Box (along with the remote control and power adapter) to the following StarHub Shops during operating hours. Otherwise, an Equipment Loss Charge will occur.


• Jurong Point
• Nex
• Plaza Singapura
• Tampines Mall

10
I am an existing StarHub TV customer. Can I continue to watch using my existing Fibre Set-Top Box when I recontract to StarHub TV+ Pass?

No, you will not be able to view StarHub TV+ content on the Fibre TV Set-Top Box. StarHub TV+ Pass offers the flexibility to watch via your own devices and the set-top box is optional.


If you would like to continue to watch via a set-top box, you may rent the StarHub TV+ Box at $5.00/month with a 12-month commitment at any StarHub Shops. Early Termination Charge applies.


11
I am a new StarHub TV customer. Can I start watching my subscribed channels without the StarHub TV+ Box?

Yes, StarHub TV+ Pass offers the flexibility to watch via your own devices and the set-top box is optional.


12
I am an existing StarHub TV customer recontracting to StarHub TV+ Pass. Can I continue to watch using my existing Fibre Set-Top Box while I wait for the delivery of the StarHub TV+ Box?

Yes, you can continue to watch your favourite programmes on the Fibre TV Set-Top Box until the day before your delivery. On the day of delivery, our systems will refresh in the morning so that you can connect your StarHub TV+ Box once you receive it.


If your delivery is in the afternoon or evening, you can continue to watch your favourite programmes on the StarHub TV+ app or www.starhubtvplus.com with your Hub iD in the meanwhile.


13
I have a StarHub TV+ set-top box and I plan to renovate my house. Do I need to terminate my TV+ service?

You may want to consider temporarily suspending your TV services while renovation is ongoing. Voluntary suspension is allowed for a maximum of 6 months. Fees and conditions apply.


For further assistance, please contact us via Facebook or WhatsApp.


14
Can I return the StarHub TV+ Box at any time? Is there an Early Termination Charge?

You can choose to return the StarHub TV+ Box at any time if you have fulfilled the 12-month commitment. Otherwise, there will be an Early Termination Charge which is calculated based on the monthly rental fee multiplied by the remaining period.


ETC_tvplus.jpg


15
How do I return the StarHub TV+ Box?

SHTVPlusBox_Q12.png


You can return the StarHub TV+ Box (along with the remote control and power adapter) to the following StarHub Shops during operating hours. Otherwise, an Equipment Loss Charge will be incurred.


  • Jurong Point
  • Nex
  • Plaza Singapura
  • Tampines Mall