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Viu Premium Activation Guide

How do I activate my Viu Premium access with StarHub?

We will send an activation link via SMS and/or email within 24 hours after your StarHub service has been fully activated.

If you have an existing Viu Premium subscription, log out of your app before activating your complimentary access.

Step 1: Click on the activation link that will lead you to download the Viu mobile app or open the Viu mobile app on your mobile device. Please update your existing Viu mobile app to the latest version (Version 1.52.0 onwards) via App Store or Google Play Store.

Alternatively, open the Viu app directly on your mobile device, tap the menu on the upper left side of the home page, select “Upgrade Now / Login”, and select the StarHub icon.

Viu FAQ 1 Step 1.1 Viu FAQ 1 Step 1.2

Step 2: Enter your Hub iD and Password

Viu FAQ 1 Step 2

Step 3:

A) If you are a new user to Viu, sign up for a Viu account and the app will link it to your StarHub account.

Viu FAQ 1 Step 3A.1 Viu FAQ 1 Step 3A.2

B) If you are an existing Viu free user, you can either use your current Viu account or create a new Viu free account for the app to link to your StarHub account.

Viu FAQ 1 Step 3A.B

C) If you are an existing Viu Premium user, you will need to create a new Viu account to link to your StarHub account.

Viu FAQ 1 Step 3C

Step 4: Once linked, you will see this message:

Viu FAQ 1 Step 4

Step 5: Start watching!


How do I access Viu on the StarHub TV+ Box or StarHub TV+ Pro?

First, you will need to activate your Viu Premium complimentary access using your Hub iD on the Viu mobile app.

Thereafter, you can access the Viu app on the StarHub TV+ Box or StarHub TV+ Pro by following these steps:

Step 1: Go to Featured Apps on the Home screen and scroll to the right

StarHub TV+ Box:

Viu FAQ 2 Step 1

StarHub TV+ Pro:

Step 2: Install the Viu app from the Google Play Store.

Note: You will need to sign in with your Google account if you have not done so.

Viu FAQ 2 Step 2

Step 3: Once installed, open the Viu app and choose the connection method:

Viu FAQ 2 Step 3

Step 4: Follow the on-screen instructions to log in to the Viu app on StarHub TV+ Box or StarHub TV+ Pro using your Viu mobile app.

Option 1: Connect via QR code or URL

Viu FAQ 2 Step 4-1.1

Viu FAQ 2 Step 4-1.2 Viu Scan QR Code 02

Option 2: Connect via PIN

Viu FAQ 2 Step 4-2.1

Viu FAQ 2 Step 4-2.2

Viu FAQ 2 Step 4-2.3

Viu FAQ 2 Step 4-2.4 Viu FAQ 2 Step 4-2.5

Step 5: Start watching!

Viu FAQ 2 Step 5