1/15
Why did StarHub decide to cease the provision of cable services?
2/15
When will StarHub cease cable services?
3/15
How will this affect me?
4/15
How will I be able to access StarHub TV/ Broadband/ Digital Voice services after 30 June 2019?
5/15
My cable service is still in contract. What do I need to do?
6/15
How do you ensure there will be seamless transition from cable to Fibre services for me?
7/15
What is needed to set up my StarHub Fibre service?
8/15
How do I sign up for StarHub Fibre services if my home does not have a TP?
9/15
Will I experience any downtime if I transfer from StarHub Cable to Fibre services?
10/15
What will happen to my broadband value-added service?
11/15
Is there additional wiring required to use StarHub Fibre services?
12/15
How do I know if my address is connected to Fibre?
13/15
What should I do if I am going to move to a new home with no Fibre coverage?
14/15
I have an appointment and submitted my details to switch to Fibre. When will StarHub contact me?
15/15
Will I be charged if I switch my service(s) from Cable to Fibre?

 

 

Broadband FAQs

1/6
What is the difference between Fibre Broadband and Cable Broadband?
2/6
How do I check if my Broadband is on Fibre?
3/6
What should I do if my Broadband is not on Fibre?
4/6
What do I need to be eligible for Fibre Broadband?
5/6
What are the StarHub Fibre Broadband plans available?
6/6
Can I Cash & Carry the Fibre Broadband service?

 

 

TV FAQs

1/17
What is the difference between Fibre TV and Cable TV?
2/17
How do I check if my TV is on Fibre?
3/17
Will the Fibre Broadband usage affect my TV viewing experience?
4/17
Will the delivery of Fibre TV affect the bandwidth of StarHub Fibre Broadband?
5/17
What is the maximum number of set-top boxes I can subscribe to for Fibre TV?
6/17
I would like to sign up for more than 4 set-top boxes. How can I do so?
7/17
What do I need to be eligible for Fibre TV?
8/17
What are the StarHub Fibre TV plans available?
9/17
Will I be able to record my favourite programmes?
10/17
Are there any additional charges for Fibre TV as compared to Cable TV?
11/17
How do I measure / know that my TP / ONT is within 2 metres from my TV?
12/17
My TP and/or ONT is not within 2 meters from my TV. Can I sign up to Fibre TV?
13/17
If my StarHub Fibre Broadband service is suspended, will it affect my viewing of Fibre TV?
14/17
Can I bring my Cable TV Set-Top Box to swap for Fibre TV Set-Top Box or cash and carry additional set-top boxes at StarHub Shops?
15/17
Will I be affected by the cessation of the analogue feed of MediaCorp’s Free-to-air channels if I am currently a StarHub TV customer?
16/17
Will I be able to retain my recordings on my external hard disk when I upgrade from StarHub TV on Cable to StarHub TV on Fibre/ change set-top box?
17/17
My Cable TV service is with StarHub while I have Fibre Broadband service with other telco. Am I allowed to switch my StarHub Cable TV to Fibre TV and how?

 

 

Digital Voice Home FAQs

1/9
What is the difference between Digital Voice Home on Fibre and Digital Voice Home on cable?
2/9
How do I check if my Digital Voice Home is on Fibre?
3/9
What should I do if my Digital Voice Home is not on Fibre?
4/9
What do I need to be eligible for Digital Voice Home on Fibre?
5/9
What are the StarHub Digital Voice Home on Fibre plans available?
6/9
Why do I need a StarHub Fibre Broadband service to enjoy Digital Voice Home on Fibre?
7/9
I am an existing Fibre Broadband subscriber from another service provider. Can I sign up for StarHub Digital Voice Home service?
8/9
Why am I only allow to have ONE (1) Digital Voice Home service per Fibre Broadband subscription?
9/9
Can Digital Voice Home on Fibre service be Cash & Carry?
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