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UltraSpeed FAQ

UltraSpeed Network


1
What is the UltraSpeed Network?

The UltraSpeed Network uses the latest fibre technology to deliver symmetrical upload and download that supports high-speed 10 gigabits per second (Gbps) symmetrical data transfers. This means that this StarHub fibre broadband service is now capable of delivering broadband network access at speeds of up to 10Gbps downstream and 10Gbps upstream.


2
How would the UltraSpeed Network benefit me?

With the UltraSpeed Network, you will be able to enjoy higher bandwidth and experience better performance when gaming (particularly cloud-based), using multiple streaming devices simultaneously, consuming higher resolution content (e.g., 4K and 8K video) and uploading content in real-time onto social media such as TikTok with subscription of 1Gbps plans and above once we have completely migrated all our existing customers on 500Mbps, 1Gbps & 2Gbps to our new Ultraspeed Network.


3
Do I need to change my router to be able to enjoy the benefit of UltraSpeed Network?

When you sign up for our UltraSpeed 5Gbps or 10Gbps plan, you will be provided with a powerful 10Gbps router that will best serve your needs. The good news is that our HubTrooper will do all the necessary set up for you.


4
How would the UltraSpeed Network turn dead spots in my home into sweet spots?

With the UltraSpeed Network coupled with our powerful 10Gbps router, you will enjoy higher bandwidth per square foot of living space. Hence, your home will be covered by StarHub’s powerful UltraSpeed Network, eliminating any dead spots.


5
I am always downloading and streaming movies. How would the UltraSpeed Network improve my experience?

With the UltraSpeed Network, you can download and upload plus stream movies in a matter of seconds. No more waiting time!


6
I am a gamer, how can the UltraSpeed Network benefit me?

With the UltraSpeed Network, you can game at 4K resolution without any lag and enjoy unmatched speed.


7
How can I be on the UltraSpeed Network immediately?

All you need to do is to sign up for our UltraSpeed 5Gbps or 10Gbps plan and couple it with a suitable router. You will be enjoying the fast lane internet experience in no time.


8
What is the experience like if my network delivers asymmetrical download and upload speed of up to 10Gbps?

Imagine being on a 10-lane highway where there is zero chance of traffic congestion. That is what it is like having a symmetrical download and upload speed of up to 10Gbps.


9
If I sign up for a StarHub 1Gbps or 2Gbps plan, would I be able to enjoy the benefit of the UltraSpeed Network immediately?

Currently only the UltraSpeed 5Gbps and 10Gbps plan offers the immediate benefit of being part of the UltraSpeed network. Customers on 1Gbps and 2Gbps will be migrated to the StarHub UltraSpeed Network progressively. We recommend that you subscribe to UltraSpeed 5Gbps or 10Gbps as your preferred choice of broadband plan to enjoy immediate benefit.


10
I am an existing StarHub Broadband customer, when will I be upgraded to StarHub UltraSpeed Network?

Migration of StarHub Broadband customers to the UltraSpeed Network will be conducted progressively and we will keep our customers updated.

General


1
What is UltraSpeed service?

UltraSpeed services includes Ultraspeed 5Gbps and 10Gbps Broadband plans on a 24 months contract. Ultraspeed 10Gbps as of 29 April 2024 has been upgraded to a commercial plan with no changes to subscribers broadband speed, subscription rates, or contract terms.


2
Why should I subscribe to UltraSpeed 5Gbps or 10Gbps?

With more devices (such as security camera, TV, fridges etc.) connecting to Broadband and higher demand of bandwidth from every individual at home (streaming videos, working from home, playing games etc.). UltraSpeed 5Gbps and 10Gbps is the plan to go for lag–free connectivity for multiple users and devices in one home as there will always be enough bandwidth to go around.


3
What is the price of UltraSpeed 5Gbps and UltraSpeed 10Gbps during and after promotional period?

UltraSpeed 5Gbps is $45/month while UltraSpeed 10Gbps is $69.95/month. Customers will be able to enjoy the same price even after the 24months contract period.

Signing up for UltraSpeed


1
Who is eligible to sign up for UltraSpeed 5Gbps and 10Gbps plan?

UltraSpeed 5Gbps and 10Gbps plan is available to all new and existing StarHub broadband customers.


2
How do I sign up to UltraSpeed 5Gbps and 10Gbps plan?

You can easily sign up for UltraSpeed 5Gbps and 10Gbps plan via our Online Store or StarHub Shops or call our hotline at 1630.


3
I am an existing Fibre Broadband customer with 1Gbps/2Gbps Fibre Broadband. Can I recontract or upgrade to UltraSpeed 5Gbps and 10Gbps plan?

Absolutely! Simply sign up for UltraSpeed 5Gbps and 10Gbps plan via our Online Store or StarHub Shops or call our hotline at 1630.


4
I am a new StarHub Fibre Broadband customer and would like to sign up for the UltraSpeed 5Gbps or 10Gbps service. Is service installation and activation fees inclusive in the plan?

Good news, installation fee and activation fee worth $149.45 will be waived for UltraSpeed 5Gbps and 10Gbps.

Setting up UltraSpeed


1
Are there any other charges involved for signing up to UltraSpeed 5Gbps or 10Gbps?

In the event the Fibre Termination Point (FTP) is faulty or new FTP port is required, the third-party NLT charges may apply:

  • TP installation: $163.50 (high-rise) / $294.30 (landed).
  • TP RRR (Relocation, Repair and Replacement and Removal Charge): $163.50 (high-rise) / $294.30 (landed).

2
Will I need a new Fibre Termination Point for UltraSpeed 5Gbps or 10Gbps?

UltraSpeed needs a dedicated Fibre Termination Point (FTP). If both existing FTP ports are occupied, a new FTP will be required. Below charge from NetLink Trust for FTP applies:

TP installation: $163.50 (high-rise) / $294.30 (landed).

3
What are the system requirements I need to enjoy the optimum speed of UltraSpeed 5Gbps or 10Gbps?

The following is minimum requirement to enjoy optimal experience:

ItemRequirement
CPUi7 Quad Core
RAM16GB
Hard diskSSD/PCI-e
Operating systemWindows 10 or Mac OS 10 & above
LAN cables

Cat6/6a (for connecting to 10Gbps LAN port)

Cat5e (for connecting to 1Gbps LAN port)

Network adapter

Desktop with PCI-E 10GBase-T Network Adaptor

Or

Laptop/Desktop with ThunderboltTM 3 USB-C Type Connector and Thunderbolt 3 to 10GBase-T Ethernet Adaptor

4
What is the optimal speed test result I will get if I have the compatible devices?

The typical speed test result of UltraSpeed plans can reach up to 10x the speed test result of 1Gbps Fibre Broadband over wired connection.

The speed test result is highly dependent on various factors which includes:

  • Devices used (please refer to Question 5 above).
  • The configuration of the devices (e.g. firewall, anti-virus, etc).
  • Period of testing (e.g. peak period or non-peak period).
  • The website customer is surfing. Other external factors such as internet congestion.

5
I do not have the compatible devices at home. How do I enjoy the benefits of UltraSpeed 5Gbps or 10Gbps plan?

Great news, UltraSpeed plans allows you to share up to 10X more bandwidth across multiple devices with everyone at home. As such you will still benefit from the huge bandwidth offered by UltraSpeed 5Gbps or 10Gbps plan even without compatible devices with improved download & upload speed.


6
Can I connect the additional fibre connection to a different part of my house or on a different level?

Yes, you can. There are two ways to do that:

a) Connect via in-house wired LAN cable.

b) Connect via Wi-Fi mesh router that can expand coverage to various part of the house wirelessly.


7
Does UltraSpeed 5Gbps or 10Gbps plan use a dynamic or static IP address?

UltraSpeed 5Gbps and 10Gbps uses a dynamic IP address.


8
Is UltraSpeed 5Gbps or 10Gbps plan suitable for security cameras?

UltraSpeed 5Gbps and 10Gbps plan uses dynamic IP address. Please check with the manufacturer of your security camera if a dynamic address is suitable.


9
Does your HomeHub+ plan come with a UltraSpeed 10Gbps plan option?

Yes! You can sign up to HomeHub+ UltraSpeed at www.starhub.com/ultraspeed or simply visit one of our retails stores to sign up.


10
Can I sign up for StarHub Add-ons (e.g., CyberProtect) with UltraSpeed 5Gbps or 10Gbps plans?

Yes, add-ons are available with UltraSpeed 5Gbps and 10Gbps plan.

WiFi 7


1
What is WiFi 7?

WiFi 7 is the upcoming WiFi standard, also known as IEEE 802.11be Extremely High Throughput (EHT). It works across all three bands (2.4 GHz, 5 GHz, and 6 GHz) to fully utilize spectrum resources. While WiFi 6 was built in response to the growing number of devices in the world, the goal of Wifi 7 to deliver astounding speeds for every device with greater efficiency. If you're struggling with constant buffering, lag, or congestion, a WiFi 7 router may be your best solution.

WiFi 7 introduces 320 MHz ultra-wide bandwidth, 4096-QAM, Multi-RU, and Multi-Link Operation to provide speeds 4.8× faster than WiFi 6 and 13× faster than WiFi 5.

For WiFi 7 to work at its best, it requires both router and end point client (PC or mobile phone) to support WiFi 7 to take advantage of the technology upgrade. End client devices that are not on WiFi 7 can still use the router as WiFi 7 is backward compatible to other WiFi standards such as 6E/6/5. User can stand to benefit from the strong wireless backhaul that covers the house in multi- gig speeds when connected to another compatible mesh node.


2
What can 320MHz on 6Ghz band do?

WiFi 7 unleashes the full potential of the 6GHz band which is to double the bandwidth of the last generation (160Mhz). Extending channel width to 320MHz also enables many more simultaneous transmissions at the fastest possible speeds.

WiFi_7_1


3
What is 4k-QAM?

To further enhance peak rates, WiFi 7 adopts a higher-order modulation scheme: 4096-QAM. This enables each symbol to carry 12 bits rather than 10 bits, which means 20% higher theoretical transmission rates than WiFi 6’s 1024-QAM. A higher transmission rate allows users to obtain higher transmission efficiency. Now you can watch flawless 4K/8K videos, play massive online games without lag, or live stream smoothly from your home computer.

WiFi_7_2


4
What is Multi Resource Unit (Multi-RU)?

With WiFi 6, each user can only send or receive frames on an assigned resource unit (RU), which significantly limits the flexibility of the spectrum resource scheduling. To solve this problem and further enhance spectral efficiency, WiFi 7 allows multiple RUs to be assigned to a single user and can combine RUs for increased transmission efficiency.

WiFi_7_3


5
What is Multi-Link Operation (MLO)?

Traditional WiFi devices use a single link to transmit data. With different Multi-link Operation (MLO) Modes, WiFi 7 enables devices to use multi-link aggregation to achieve higher throughput, lower latency, and higher reliability; or to use multi-link seamless dynamic switching to achieve load balancing and lower latency.

WiFi_7_4

TP-Link EB810v


1
What is the TP-Link EB810v router?

The TP-Link EB810v is one of TP-Link’s latest and fastest WiFi 7 ready router to date, with up to 22Gbps combined WiFi bandwidth for faster browsing, streaming and downloading all at the same time. It features two (1 WAN and 1 LAN) 10Gbps ports allowing for true, up to 10Gbps speed on our UltraSpeed plan with a generous amount of LAN ports for your speed-hungry devices.

The TP-Link EB810v is designed with a powerful 2.2GHz quad core processor and 1GB of RAM to ensure fast transmission speeds. It features 8 high performance antennas that boost WiFi signals throughout your home for an all-encompassing, fluent 4K/8K streaming, immersive AR/VR gaming, and lightning-fast downloads. The EB810v features WiFi 7 with the latest 6 GHz band, 320MHz bandwidth, 4K-QAM, MLO and Multi-RU for a combined speed of up to 22Gbps, covering the whole home with multi-gigabit coverage.


2
Is the TP-Link EB810v a 10Gbps router?

Yes, the TP-Link EB810v is a 10Gbps router. It has both a 10Gbps WAN and a 10Gbps LAN, ensuring both download and upload speeds of up to 10Gbps.


3
How many ports are there in the router?

After using the 1x 10Gbps WAN port and 1x 10Gbps LAN port, a total of up to 3 LAN ports (3x 2.5Gbps) are available for use.


4
How does the TP-Link EB810v mesh work?

The TP-Link EB810v uses Easymesh* technology and is compatible with another TP-Link EB810v. For best performance and compatibility, we recommend meshing with another EB810v.

*Mesh nodes that are available from other brands would not be compatible with the TP-Link EB810V. We strongly recommend using another TP-Link EB810v for best performance.


5
I need more coverage on my home network with the TP-Link EB810v, what can I do?

You can extend the coverage by purchasing another TP-Link EB810v. The 2nd unit can be purchased at $15 per month (for 24 months) from StarHub.


6
Can I purchase the TP-Link EB810v without getting the UltraSpeed 10Gbps plan and HomeHub+ 10Gbps?

No. The TP-Link EB810v router is only available for the UltraSpeed 10Gbps and HomeHub+ UltraSpeed plan.


7
Does the TP-Link EB810v come with a warranty?

Yes, the router comes with a 4-year limited warranty.


8
What is covered under the limited warranty?

Our limited warranty will cover the defects stated below:

  • A failure to power up; faulty LAN, USB ports or
  • The Single Service Identification (“SSID”) is not being broadcast while the device is switched on.

9
If I terminate UltraSpeed 10Gbps plan or the HomeHub+ UltraSpeed plan within the contract period, would the router warranty be voided?

Your router warranty will still be valid until the end of the 4 years. Please note that early termination charges would apply if you terminate your subscription within the contract period.


10
If I transfer my TP-Link EB810v to my friend, is the warranty still valid?

Yes. However, your friend would need to have proof of your service agreement proving activation of service date for warranty purposes.


11
Do you support warranty replacement of TP-Link EB810v purchased outside of Singapore?

No, we only support troubleshooting and warranty for routers sold by StarHub.


12
Who can I contact if I encounter any issues with my TP-Link EB810v?

For any issues regarding the router within the warranty period, please contact TP-Link at:


13
What happens to my router warranty if there are signs of physical damage or signs of being disassembled before? Will this void the warranty?

Your router warranty will become void if there are signs of physical damage or if the router has been disassembled.


14
What is the connectivity diagram for Ultraspeed 5Gbps plan using the Nokia XS-2426X-A ONR?

ONR_1ONR_2ONR_3ONR_4ONR_5ONR_6


15
What is the connectivity diagram for Ultraspeed 10Gbps plan using the Nokia XS-2426X-A ONR?

10Gbps ONR_110Gbps ONR_210Gbps ONR_310Gbps ONR_410Gbps ONR_510Gbps ONR_6



16
What typical download speeds can I expect from UltraSpeed 10Gbps plans?

Kindly refer to UltraSpeed FAQ.

Getting to Know TP Link EB810v


1
Getting to know the TP-Link EB810v

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2
What can I do to monitor my router?

You can monitor your router by using either the Aginet App or the web management page.


3
What is TP-Link Band Steering feature and how do I enable it?

TP-Link Band Steering feature allows the router to automatically assign connected devices to the WiFi band that provides the fastest speed. By balancing the load and assigning devices to the most appropriate band, Band Steering can reduce delays and interruptions.

When Band Steering is enabled, the router 2.4GHz and 5GHz networks share the same SSID (network name) and password. This will allow you to enjoy a seamless connection between 2.4GHz and 5GHz networks.


Via Aginet app
1. Click on "More".
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2. Click on "Wi-Fi Settings".
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3. Click on Band Steering On/Off.
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Via Web Management page
1. Click on "Wireless".
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2. Toggle to switch between Band Steering On/Off.
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4
When should I enable Band Steering?

We recommend enabling the Band Steering feature in the following scenarios:

  1. When you are not sure which frequency band or which location provides the best wireless signal

    Wireless signals cannot stay stable all the time. Thus, sometimes it is necessary to change the frequency to get a better signal. If you are not sure which frequency band or which location provides the best, just relax and try the Band Steering on your TP-Link router.

  2. When you have devices released at different times

    Devices released at different periods have different compatibility with the 5GHz wireless network. Some older devices can only work well at the 2.4GHz wireless network. If you have many older devices mixed with the newer devices in the wireless network, your 2.4GHz network might be overloaded for piling too many devices on it. Band steering allows he router to automatically choose the most efficient band so that every device can reach its full potential.

Band Steering is not supported on the 6Ghz and MLO SSID.


5
How do I change the SSID (2.4Ghz, 5Ghz, 6Ghz, MLO) and WiFi password of the router?

You can change the SSID and password of your router in the Aginet mobile app or web management page.


Via Aginet app
1. Click on "More".
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2. Click on "Wi-Fi Settings".
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3. Click on "Password".
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Update the password accordingly and click "Save".
Via Web Management page
1. Click on "Wireless".
GTK_TPL_FAQ5_IB_1
2. Update the password accordingly and click "Save"
GTK_TPL_FAQ5_IB_2

6
What do the LED(s) mean on the router?

Front Panel

FrontPanel

  • “Hi” Indicates the router is ready to be setup/configured via Aginet mobile app or through the web management page.

GTK_3


7
What should I do if I forget my web management password?
  • If you are using a TP-Link ID to log in, or you have enabled the Password Recovery feature of the router, click Forgot password on the login page and then follow the instructions to reset it.
  • Alternatively, press and hold the Reset button of the router for about 10 seconds until the Power LED blinks to restore factory default settings, and then visit http://tplinkwifi.net to create a new login password.


Note:

  • Please refer to Password Recovery (In the web management page) to learn how to configure Password Recovery.
  • You’ll need to reconfigure the router to surf the internet once the router is reset. Please mark down your new password for future use.

8
How do I reset the router?

There are a few ways you can do this:

  1. You can use the Aginet app. Go to More > System > Delete Network.

  2. Use the web management tool. Go to Advanced > System Tools > Backup and Restore > Factory Restore.

  3. Use the hardware key (reset hole) on the router to perform a factory restore.

    UI_ProductImage_Back

    Press and hold the reset button for 10 seconds until the LEDs turn off to reset the router to its factory default settings.


9
Why do I have so many MLO SSIDs? (In a mesh of EB810v(s))

Every router has its own SSID for MLO operations and this is normal. It is to ensure that when a compatible MLO device is connected to the MLO network, MLO operations can perform its best to aggregate multiple links without interfering with traditional band steering (2.4Ghz and 5Ghz combined) or standalone 2.4Ghz, 5Ghz and 6Ghz networks.


10
Can the mesh node’s MLO SSID be changed?

Currently, this cannot be changed.


11
How can I achieve the maximum possible speed on the 5Ghz and 6Ghz band?

Depending on your end client device, the router will negotiate the best possible speed based on interference and end client device capability. We strongly recommend having all channel and channel width set as "Auto".


Via Aginet app
1. Login to Aginet Mobile app.
2. Navigate to More > Wi-Fi Settings.
3. Click on 2.4Ghz and 5Ghz network then click "Advanced".
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4. Ensure the settings are as follows:
  • 2.4Ghz Channel: Auto
  • 2.4Ghz Channel Width: Auto
  • 5GHz Channel: Auto
  • 5GHz Channel Width: Auto
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5. Click back to return to Wi-Fi settings main page.
6. Click on "6 Ghz Network",
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7. Click "Advanced".
8. Ensure the settings are as follows:
  • Channel: Auto
  • Channel Width: Auto
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Via Web Management page
1. Log in to Web Management interface via web browser using 192.168.0.1
2. Key in your router password to log in.
3. Navigate to Advanced > Wireless > Wireless Settings.
4. Under "Advanced", select the following options:
  • 2.4Ghz Channel: Auto
  • 2.4Ghz Channel Width: Auto
  • 5GHz Channel: Auto
  • 5GHz Channel Width: Auto
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5. Next, navigate to "6Ghz".
6. Ensure the following settings:
  • Channel: Auto
  • Channel Width: Auto
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12
How do I upgrade the firmware of the router?

Please use the free Aginet mobile app available on iOS and Android to check for new firmware.


Select More

TP Link EB810v 12_1

TP Link EB810v 12_2

Select Firmware update. It will check if there is any updated firmware available. If there is, it will download the firmware and install.

TP Link EB810v 12_3