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The UltraSpeed Network uses the latest fibre technology to deliver symmetrical upload and download that supports high-speed 10 gigabits per second (Gbps) symmetrical data transfers. This means that this StarHub fibre broadband service is now capable of delivering broadband network access at speeds of up to 10Gbps downstream and 10Gbps upstream.

With the UltraSpeed Network, you will be able to enjoy higher bandwidth and experience better performance when gaming (particularly cloud-based), using multiple streaming devices simultaneously, consuming higher resolution content (e.g., 4K and 8K video) and uploading content in real-time onto social media such as TikTok with subscription of 1Gbps plans and above once we have completely migrated all our existing customers on 500Mbps, 1Gbps & 2Gbps to our new Ultraspeed Network.

When you sign up for our UltraSpeed 10Gbps plan, you can choose a powerful 10Gbps router that will best serve your needs. The good news is that our HubTrooper will do all the necessary setup for you.

With the UltraSpeed Network coupled with our powerful 10Gbps router, you will enjoy higher bandwidth per square foot of living space. Hence, your home will be covered by StarHub’s powerful UltraSpeed Network, eliminating any dead spots.

With the UltraSpeed Network, you can download and upload plus stream movies in a matter of seconds. No more waiting time!

With the UltraSpeed Network, you can game at 4K resolution without any lag and enjoy unmatched speed.

All you need to do is to sign up for our UltraSpeed 10Gbps plan immediately and couple it with the correct router. You will be enjoying the fast-lane internet experience in no time.

Imagine being on a 10-lane highway where there is zero chance of traffic congestion. That is what it is like having a symmetrical download and upload speed of up to 10Gbps.

Currently, only the UltraSpeed 10Gbps plan offers the immediate benefit of being part of the UltraSpeed Network. Customers on 1Gbps and 2Gbps will be migrated to the StarHub UltraSpeed Network progressively. We recommend that you subscribe to UltraSpeed 10Gbps as your preferred choice of broadband plan to enjoy the immediate benefits.

Migration of StarHub Broadband customers to the UltraSpeed Network will be conducted progressively and we will keep our customers updated.

UltraSpeed 10Gbps Broadband plan includes 2Gbps Broadband on a 24-month contract with 10Gbps as a trial until 30 June 2024.

With up to 10X the bandwidth of 1Gbps, UltraSpeed10Gbps plan will ensure that there is always enough bandwidth to go around for everyone in the family. It saves you time each time you stream, upload or download videos and gamers at home will be more than pleased with the new lag-free experience that UltraSpeed 10Gbps plan can provide.

With more devices (such as security camera, TV, fridges etc) connecting to Broadband and higher demand of bandwidth from every individual at home (streaming videos, working from home, playing games etc), UltraSpeed 10Gbps is the plan to go for lag-free connectivity for multiple users and devices in one home as there will always be enough bandwidth to go around.

UltraSpeed 10Gbps plan is available to all new and existing StarHub broadband customers.

You can easily sign up for UltraSpeed 10Gbps plan via our Online Store or StarHub Shops or call our hotline at 1630.

Absolutely! Simply sign up for UltraSpeed 10Gbps plan via our Online Store or StarHub Shops or call our hotline at 1630.

Good news, installation fee and activation fee worth $149.45 will be waived for UltraSpeed 10Gbps.

In the event the Fibre Termination Point (FTP) is faulty or new FTP port is required, the third-party NLT charges may apply:

• TP installation: $163.50 (high-rise) / $294.30 (landed).
• TP RRR (Relocation, Repair and Replacement and Removal Charge): $163.50 (high-rise) / $294.30 (landed).

UltraSpeed needs a dedicated Fibre Termination Point (FTP). If both existing FTP ports are occupied, a new FTP will be required. Below charge from NetLink Trust for FTP applies:

• TP installation: $163.50 (high-rise) / $294.30 (landed).

The following is minimum requirement to enjoy optimal experience:

The typical speed test result of UltraSpeed 10Gbps plan can reach up to 10x the speedtest result of 1Gbps Fibre Broadband over wired connection.

The speed test result is highly dependent on various factors which includes:

• Devices used (please refer to Question 5 above).
• The configuration of the devices (e.g. firewall, anti-virus, etc).
• Period of testing (e.g. peak period or non-peak period).
• The website customer is surfing. Other external factors such as internet congestion.

Great news, UltraSpeed 10Gbps plan allows you to share 10X more bandwidth across multiple devices with everyone at home. As such, you will still benefit from the huge bandwidth offered by UltraSpeed 10Gbps plan even without compatible devices with improved download & upload speed.

Yes, you can. There are two ways to do that:

a) Connect via in-house wired LAN cable.

b) Connect via Wi-Fi mesh router that can expand coverage to various part of the house wirelessly.

UltraSpeed 10Gbps uses a dynamic IP address.

UltraSpeed 10Gbps plan uses a dynamic IP address. Please check with the manufacturer of your security camera if a dynamic address is suitable.

Fibre TV service is currently not supported by UltraSpeed 10Gbps plan. You may wish to upgrade your Fibre TV service to TV+ which is supported by UltraSpeed 10Gbps plan.

Yes! You can sign up to HomeHub+ UltraSpeed at www.starhub.com/ultraspeed or simply visit one of our retails stores to sign up.

Yes, add-ons are available with UltraSpeed 10Gbps plan.

UltraSpeed 10Gbps plan is a 2Gbps broadband plan with a 10Gbps broadband trial to give customers an extra speed boost. We hope to continue the delivery of up to 10X the speed of 1Gbps Fibre Broadband after the trial, subject to regulatory approvals.

WiFi 7 is the upcoming WiFi standard, also known as IEEE 802.11be Extremely High Throughput (EHT). It works across all three bands (2.4 GHz, 5 GHz, and 6 GHz) to fully utilize spectrum resources. While WiFi 6 was built in response to the growing number of devices in the world, the goal of Wifi 7 to deliver astounding speeds for every device with greater efficiency. If you're struggling with constant buffering, lag, or congestion, a WiFi 7 router may be your best solution.

WiFi 7 introduces 320 MHz ultra-wide bandwidth, 4096-QAM, Multi-RU, and Multi-Link Operation to provide speeds 4.8× faster than WiFi 6 and 13× faster than WiFi 5.

For WiFi 7 to work at its best, it requires both router and end point client (PC or mobile phone) to support WiFi 7 to take advantage of the technology upgrade. End client devices that are not on WiFi 7 can still use the router as WiFi 7 is backward compatible to other WiFi standards such as 6E/6/5. User can stand to benefit from the strong wireless backhaul that covers the house in multi- gig speeds when connected to another compatible mesh node.

WiFi 7 unleashes the full potential of the 6GHz band which is to double the bandwidth of the last generation (160Mhz). Extending channel width to 320MHz also enables many more simultaneous transmissions at the fastest possible speeds.

To further enhance peak rates, WiFi 7 adopts a higher-order modulation scheme: 4096-QAM. This enables each symbol to carry 12 bits rather than 10 bits, which means 20% higher theoretical transmission rates than WiFi 6’s 1024-QAM. A higher transmission rate allows users to obtain higher transmission efficiency. Now you can watch flawless 4K/8K videos, play massive online games without lag, or live stream smoothly from your home computer.

With WiFi 6, each user can only send or receive frames on an assigned resource unit (RU), which significantly limits the flexibility of the spectrum resource scheduling. To solve this problem and further enhance spectral efficiency, WiFi 7 allows multiple RUs to be assigned to a single user and can combine RUs for increased transmission efficiency.

Traditional WiFi devices use a single link to transmit data. With different Multi-link Operation (MLO) Modes, WiFi 7 enables devices to use multi-link aggregation to achieve higher throughput, lower latency, and higher reliability; or to use multi-link seamless dynamic switching to achieve load balancing and lower latency.

The TP-Link EB810v is one of TP-Link’s latest and fastest WiFi 7 ready router to date, with up to 22Gbps combined WiFi bandwidth for faster browsing, streaming and downloading all at the same time. It features two (1 WAN and 1 LAN) 10Gbps ports allowing for true, up to 10Gbps speed on our UltraSpeed plan with a generous amount of LAN ports for your speed-hungry devices.

The TP-Link EB810v is designed with a powerful 2.2GHz quad core processor and 1GB of RAM to ensure fast transmission speeds. It features 8 high performance antennas that boost WiFi signals throughout your home for an all-encompassing, fluent 4K/8K streaming, immersive AR/VR gaming, and lightning-fast downloads. The EB810v features WiFi 7 with the latest 6 GHz band, 320MHz bandwidth, 4K-QAM, MLO and Multi-RU for a combined speed of up to 22Gbps, covering the whole home with multi-gigabit coverage.

Yes, the TP-Link EB810v is a 10Gbps router. It has both a 10Gbps WAN and a 10Gbps LAN, ensuring both download and upload speeds of up to 10Gbps.

After using the 1x 10Gbps WAN port and 1x 10Gbps LAN port, a total of up to 3 LAN ports (3x 2.5Gbps) are available for use.

The TP-Link EB810v uses Easymesh* technology and is compatible with another TP-Link EB810v. For best performance and compatibility, we recommend meshing with another EB810v.

*Mesh nodes that are available from other brands would not be compatible with the TP-Link EB810V. We strongly recommend using another TP-Link EB810v for best performance.

You can extend the coverage by purchasing another TP-Link EB810v. The 2nd unit can be purchased at $15 per month (for 24 months) from StarHub.

No. The TP-Link EB810v router is only available for the UltraSpeed 10Gbps and HomeHub+ UltraSpeed plan.

Yes, the router comes with a 4-year limited warranty.

Our limited warranty will cover the defects stated below:

• A failure to power up; faulty LAN, USB ports or
• The Single Service Identification (“SSID”) is not being broadcast while the device is switched on.

Your router warranty will still be valid until the end of the 4 years. Please note that early termination charges would apply if you terminate your subscription within the contract period.

Yes. However, your friend would need to have proof of your service agreement proving activation of service date for warranty purposes.

No, we only support troubleshooting and warranty for routers sold by StarHub.

For any issues regarding the router within the warranty period, please contact TP-Link at:

• 24/7 technical support hotline +65 6284 0493
• Email at support.sg@tp-link.com
• Live chat

Your router warranty will become void if there are signs of physical damage or if the router has been disassembled.

More information with regards to setup requirements can be found here.

Kindly refer to UltraSpeed FAQ.

You can monitor your router by using either the Aginet App or the web management page.

TP-Link Band Steering feature allows the router to automatically assign connected devices to the WiFi band that provides the fastest speed. By balancing the load and assigning devices to the most appropriate band, Band Steering can reduce delays and interruptions.

When Band Steering is enabled, the router 2.4GHz and 5GHz networks share the same SSID (network name) and password. This will allow you to enjoy a seamless connection between 2.4GHz and 5GHz networks.

Via Aginet app

1. Click on "More".

2. Click on "Wi-Fi Settings".

3. Click on Band Steering On/Off.

Via Web Management page

1. Click on "Wireless".

2. Toggle to switch between Band Steering On/Off.

We recommend enabling the Band Steering feature in the following scenarios:

1. When you are not sure which frequency band or which location provides the best wireless signal

   Wireless signals cannot stay stable all the time. Thus, sometimes it is necessary to change the frequency to get a better signal. If you are not sure which frequency band or which location provides the best, just relax and try the Band Steering on your TP-Link router.

2. When you have devices released at different times

   Devices released at different periods have different compatibility with the 5GHz wireless network. Some older devices can only work well at the 2.4GHz wireless network. If you have many older devices mixed with the newer devices in the wireless network, your 2.4GHz network might be overloaded for piling too many devices on it. Band steering allows he router to automatically choose the most efficient band so that every device can reach its full potential.

Band Steering is not supported on the 6Ghz and MLO SSID.

You can change the SSID and password of your router in the Aginet mobile app or web management page.

Via Aginet app

1. Click on "More".

2. Click on "Wi-Fi Settings".

3. Click on "Password".

Update the password accordingly and click "Save".

Via Web Management page

1. Click on "Wireless".

2. Update the password accordingly and click "Save"

Front Panel

• “Hi” Indicates the router is ready to be setup/configured via Aginet mobile app or through the web management page.

• If you are using a TP-Link ID to log in, or you have enabled the Password Recovery feature of the router, click Forgot password on the login page and then follow the instructions to reset it.
• Alternatively, press and hold the Reset button of the router for about 10 seconds until the Power LED blinks to restore factory default settings, and then visit http://tplinkwifi.net to create a new login password.

Note:

• Please refer to Password Recovery (In the web management page) to learn how to configure Password Recovery.
• You’ll need to reconfigure the router to surf the internet once the router is reset. Please mark down your new password for future use.

There are a few ways you can do this:

1. You can use the Aginet app. Go to More > System > Delete Network.

2. Use the web management tool. Go to Advanced > System Tools > Backup and Restore > Factory Restore.

3. Use the hardware key (reset hole) on the router to perform a factory restore.

   

   Press and hold the reset button for 10 seconds until the LEDs turn off to reset the router to its factory default settings.

Every router has its own SSID for MLO operations and this is normal. It is to ensure that when a compatible MLO device is connected to the MLO network, MLO operations can perform its best to aggregate multiple links without interfering with traditional band steering (2.4Ghz and 5Ghz combined) or standalone 2.4Ghz, 5Ghz and 6Ghz networks.

Currently, this cannot be changed.

Depending on your end client device, the router will negotiate the best possible speed based on interference and end client device capability. We strongly recommend having all channel and channel width set as "Auto".

Via Aginet app

1. Login to Aginet Mobile app.

2. Navigate to More > Wi-Fi Settings.

3. Click on 2.4Ghz and 5Ghz network then click "Advanced".

4. Ensure the settings are as follows:

• 2.4Ghz Channel: Auto
• 2.4Ghz Channel Width: Auto
• 5GHz Channel: Auto
• 5GHz Channel Width: Auto

5. Click back to return to Wi-Fi settings main page.

6. Click on "6 Ghz Network",

7. Click "Advanced".

8. Ensure the settings are as follows:

• Channel: Auto
• Channel Width: Auto

Via Web Management page

1. Log in to Web Management interface via web browser using 192.168.0.1

2. Key in your router password to log in.

3. Navigate to Advanced > Wireless > Wireless Settings.

4. Under "Advanced", select the following options:

• 2.4Ghz Channel: Auto
• 2.4Ghz Channel Width: Auto
• 5GHz Channel: Auto
• 5GHz Channel Width: Auto

5. Next, navigate to "6Ghz".

6. Ensure the following settings:

• Channel: Auto
• Channel Width: Auto

Please use the free Aginet mobile app available on iOS and Android to check for new firmware.

Select More

Select Firmware update. It will check if there is any updated firmware available. If there is, it will download the firmware and install.