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CyberProtect 3 is an all-in-one internet security and privacy solution for your home broadband-connected devices — such as smartphones, tablets, and computers. It protects your entire household while connected to WiFi by combining F-Secure’s award-winning security software and privacy-enhancing VPN technology. CyberProtect 3 protects up to 3 devices per subscription.

Whether you're browsing, banking, streaming, or working from home, CyberProtect 3 helps keep you and your family safe from viruses, scams, hackers, and harmful websites.

• Virus Protection: Protects your device from malicious software and programmes that may steal personal information, damage your device, or use it for illegal purposes. The software automatically scans your devices and handles harmful files as soon as it finds them by blocking them before they cause harm.
• Browsing Protection: Helps you browse the internet safely by providing a safety banner for websites on your browser and blocking access to websites that have been rated harmful.
• Banking Protection: 'Safe Browser' functionality adds another layer of security to prevent attackers from interfering with your banking transactions and protects you against harmful activities when you access your online bank or make transactions online.
• Parental Control: Control when and for how long your child can use the device. Parental control blocks website that contains inappropriate content on your devices.
• Virtual Private Network (VPN): Encrypts your connection to the internet, creating a tunnel from your device to your VPN service provider's network. This gives additional security as it hides your real IP address from malicious activities that are looking to penetrate your devices.

CyberProtect 3 supports Android, iOS, Windows, and macOS.

This is a limited-time promotion offering CyberProtect 3 for free when you sign up for or recontract to selected StarHub UltraSpeed broadband plans:

• Enjoy 12 months free CyberProtect 3 with 5Gbps or 10Gbps UltraSpeed broaband plans
• Enjoy 3 months free CyberProtect 3 with 3Gbps UltraSpeed broadband plan

Upon successful Broadband installation, you will receive a welcome email to activate CyberProtect 3. Your free subscription is valid from when you receive the CyberProtect 3 welcome email. We recommend activating CyberProtect 3 promptly to ensure you're protected from online threats right away.

After the free period, the subscription will automatically renew at the prevailing monthly rate of $5.08/month, unless you cancel it before the renewal date. We will send you a reminder 7 days before the end of the free period so you have time to decide whether to continue or cancel the subscription.

No. This promotion is only for new CyberProtect 3 activations bundled with any eligible UltraSpeed Broadband plans.

Please check your spam/junk folder. If you still can’t find it, please write to us at cyberprotect@starhub.com 

No. The free CyberProtect 3 service is bundled with your broadband plan. Terminating your broadband will also terminate the CyberProtect 3 service.

You will receive the welcome email within 3 days after your UltraSpeed broadband service is fully installed and activated. This email will include activation instructions and a link to get started.

Your free period begins from the date the welcome email is sent, not from when you activate it. Delaying activation may result in a shorter actual usage period, so we recommend activating it promptly.

Your free CyberProtect 3 period starts from the date you receive the welcome email, which is typically sent within 1 days of your broadband installation.

For example:

• Broadband installed: 11 July
• Welcome email sent: 11 July
• You activate CyberProtect 3 on: 11 August (1 month later)

In this case, your 12-month free subscription would have started on 11 July, even if you only activated the service on 11 August. You would have 11 months of free usage remaining from the day you activated it.
To enjoy the full 12 months, we recommend activating CyberProtect 3 as soon as you receive the welcome email.

Yes. Please contact our Customer Support team by writing to us at  cyberprotect@starhub.com and we’ll resend the welcome email so you can activate your free CyberProtect 3 subscription.

No, the free CyberProtect 3 is tied to your StarHub broadband account and cannot be transferred to another user or account.

Yes, if you do not cancel before the end of the 12-month free period, your CyberProtect 3 subscription will automatically renew at the prevailing rate of $5.08/month. We’ll send a reminder before renewal, and you can cancel at any time via the StarHub App.

Please find user guides below for the different devices:

1. User Guide for Android/iOS here.
2. User Guide for Windows/macOS here.

NOTE: CyberProtect is only available/can only be installed in Singapore.

If you run into any issues while using CyberProtect, you may email us at cyberprotect@starhub.com for support.

You can do this by logging into the CyberProtect Portal here or via the CyberProtect App.

Yes, you can move your CyberProtect license from one device to another. You can do this by logging into the CyberProtect Portal here or via the CyberProtect App.
You can release the license from a previous device and re-install the application to your new device.

Yes, you can do this by logging onto the CyberProtect Portal here or via the CyberProtect App.

For licenses that are not linked with a device, you can share them with your family members and friends, whether they are using StarHub or not. This can be done by inviting them to the subscription.

Once they have accepted it, they can install the CyberProtect App on their devices.
Do note that the person sharing their CyberProtect subscription should be a StarHub customer.

CyberProtect provides complete security against unrecognised applications or websites. If the application or website is confirmed to be secure, you can temporarily disable the VPN function by heading to "Privacy Protection" and tapping the button to turn off the VPN.

CyberProtect provides complete security against unrecognised applications or web site. If the application or website is confirmed secure, you can temporarily disable the VPN function by heading to "Privacy Protection" and tap the button to turn off the VPN.

You can continue enjoying CyberProtect as long as you are on any eligible mobile/broadband plan and the account is still under your name.

CyberProtect service will be terminated or suspended during termination or suspension of the mobile/broadband service. Any transfer of ownership will result in the termination of CyberProtect service as it is non-transferable.

Please "uninstall" or "delete" the CyberProtect app in this scenario. If the problem still persists, please check the VPN settings to unselect/delete the CyberProtect VPN and reset the device.
How to access VPN settings:

• iPhone: Settings > General > VPN & Device Management > VPN > unselect CyberProtect
• Android: Settings > Connections > More connection settings > VPN > unselect CyberProtect.

The StarHub UltraSpeed uses the latest fibre technology to deliver symmetrical upload and download that supports high-speed 10 gigabits per second (Gbps) symmetrical data transfers.

This means that StarHub fibre broadband service is now capable of delivering broadband network access at speeds of up to 10Gbps downstream and 10Gbps upstream.

With StarHub UltraSpeed, you will be able to enjoy higher bandwidth and experience better performance when gaming (particularly cloud-based), using multiple streaming devices simultaneously, consuming higher resolution content (e.g., 4K and 8K video) and uploading content in real-time onto social media such as TikTok.

When you sign up for StarHub UltraSpeed 3/5/10Gbps plan, you can choose a powerful 10Gbps router that will best serve your needs. The good news is that our HubTrooper will do all the necessary setup for you.

With StarHub UltraSpeed coupled with our powerful 10Gbps router, you will enjoy higher bandwidth per square foot of living space. Hence, your home will be covered by StarHub’s powerful UltraSpeed Network, eliminating any dead spots.

With StarHub UltraSpeed, you can download and upload plus stream movies in a matter of seconds. No more waiting time!

With StarHub UltraSpeed, you can game at 4K resolution without any lag and enjoy unmatched speed.

All you need to do is to sign up for StarHub UltraSpeed 3/5/10Gbps plan immediately and coupleit with the correct router. You will be enjoying the fast-lane internet experience in no time.

Imagine being on a 3/5/10-lane highway where there is zero chance of traffic congestion. That is what it is like having a symmetrical download and upload speed of up to 3/5/10Gbps.

Currently, only the UltraSpeed 3/5/10Gbps plan offers the immediate benefit of being part of the StarHub UltraSpeed Network. Customers on 1Gbps and 2Gbps will be migrated to the StarHub UltraSpeed Network progressively. We recommend that you subscribe to UltraSpeed 3/5/10Gbps as your preferred choice of broadband plan to enjoy the immediate benefits.

Migration of StarHub Broadband customers to the UltraSpeed Network will be conducted progressively and we will keep our customers updated.

UltraSpeed services includes Ultraspeed 5Gbps and 10Gbps Broadband plans on a 24 months contract. Ultraspeed 10Gbps as of 29 April 2024 has been upgraded to a commercial plan with no changes to subscribers broadband speed, subscription rates, or contract terms.

With more devices (such as security camera, TV, fridges etc.) connecting to Broadband and higher demand of bandwidth from every individual at home (streaming videos, working from home, playing games etc.). UltraSpeed 5Gbps and 10Gbps is the plan to go for lag–free connectivity for multiple users and devices in one home as there will always be enough bandwidth to go around.

There will be no change in customers monthly subscription price for UltraSpeed 3/5/10Gbps even after the 24 months contract period. Customers will continue to enjoy at the same price as per the first 24 months.

StarHub UltraSpeed 3/5/10Gbps plan is available to all new and existing StarHub broadband customers.

You can easily sign up for StarHub UltraSpeed 5/10Gbps plan via our Online Store or StarHub Shopsor call our hotline at 1630.

Absolutely! Simply sign up for StarHub UltraSpeed 3/5/10Gbps plan via our Online Store or StarHub Shops or call our hotline at 1630.

Good news, installation fee and activation fee worth $149.45 will be waived for UltraSpeed 5Gbps and 10Gbps.

Good news, installation fee and activation fee worth $149.45 will be waived for UltraSpeed 3/5/10Gbps.

In the event the Fibre Termination Point (FTP) is faulty or new FTP port is required, the third party NLT charges may apply:

• TP installation: $163.50 (high-rise)/$294.30 (landed).
• TP RRR (Relocation, Repair and Replacement and Removal Charge): $163.50 (high-rise)/$294.30 (landed).

UltraSpeed needs a dedicated Fibre Termination Point (FTP). If both existing FTP ports are occupied, a new FTP will be required. Below charge from NetLink Trust for FTP applies:

• TP installation: $163.50 (high-rise) / $294.30 (landed).

The following is minimum requirement to enjoy optimal experience:

The typical speed test result of UltraSpeed 3/5/10Gbps plan can reach up to 3x/5x/10x the speedtest result of 1Gbps Fibre Broadband over wired connection.

The speed test result is highly dependent on various factors which includes:

• Devices used (please refer to Question 4 above).
• The configuration of the devices (e.g. firewall, anti-virus, etc).
• Period of testing (e.g. peak period or non-peak period).
• The website customer is surfing. Other external factors such as internet congestion.

Great news, UltraSpeed 3/5/10Gbps plan allows you to share 3X/5X/10X more bandwidth across multiple devices with everyone at home. As such, you will still benefit from the huge bandwidth offered by UltraSpeed 3/5/10Gbps plan even without compatible devices with improved download & upload speed.

Yes, you can. There are two ways to do that:

a) Connect via in-house wired LAN cable.

b) Connect via Wi-Fi mesh router that can expand coverage to various part of the house wirelessly.

StarHub UltraSpeed 3/5/10Gbps uses a dynamic IP address.

StarHub UltraSpeed 3/5/10Gbps plan uses a dynamic IP address. Please check with the
manufacturer of your security camera if a dynamic address is suitable.

Fibre TV service is currently not supported by StarHub UltraSpeed 3/5/10Gbps plan. You may wish to upgrade your Fibre TV service to TV+ which is supported by StarHub UltraSpeed 3/5/10Gbps plan.

Yes! You can sign up to HomeHub+ UltraSpeed at www.StarHub.com/ultraspeed or simply visit one of our retails stores to sign up.

Yes, add-ons are available with StarHub UltraSpeed 3/5/10Gbps plan.

Note: Total maximum output across the whole network will be up to 1Gbps.

Note: Total maximum output across the whole network will be up to 1Gbps.

Note: Total maximum output across the whole network will be up to 3Gbps.

Note: Total maximum output across the whole network will be up to 3Gbps.

Note: Total maximum output across the whole network will be up to 3Gbps.

WiFi 7 is the upcoming WiFi standard, also known as IEEE 802.11be Extremely High Throughput (EHT). It works across all three bands (2.4 GHz, 5 GHz, and 6 GHz) to fully utilize spectrum resources. While WiFi 6 was built in response to the growing number of devices in the world, the goal of Wifi 7 to deliver astounding speeds for every device with greater efficiency. If you're struggling with constant buffering, lag, or congestion, a WiFi 7 router may be your best solution.

WiFi 7 introduces 320 MHz ultra-wide bandwidth, 4096-QAM, Multi-RU, and Multi-Link Operation to provide speeds 4.8× faster than WiFi 6 and 13× faster than WiFi 5. 

For WiFi 7 to work at its best, it requires both router and end point client (PC or mobile phone) to support WiFi 7 to take advantage of the technology upgrade. End client devices that are not on WiFi 7 can still use the router as WiFi 7 is backward compatible to other WiFi standards such as 6E/6/5. User can stand to benefit from the strong wireless backhaul that covers the house in multi- gig speeds when connected to another compatible mesh node. 

WiFi 7 unleashes the full potential of the 6GHz band which is to double the bandwidth of the last generation (160Mhz). Extending channel width to 320MHz also enables many more simultaneous transmissions at the fastest possible speeds.

To further enhance peak rates, WiFi 7 adopts a higher-order modulation scheme: 4096-QAM. This enables each symbol to carry 12 bits rather than 10 bits, which means 20% higher theoretical transmission rates than WiFi 6’s 1024-QAM. A higher transmission rate allows users to obtain higher transmission efficiency. Now you can watch flawless 4K/8K videos, play massive online games without lag, or live stream smoothly from your home computer. 

With WiFi 6, each user can only send or receive frames on an assigned resource unit (RU), which significantly limits the flexibility of the spectrum resource scheduling. To solve this problem and further enhance spectral efficiency, WiFi 7 allows multiple RUs to be assigned to a single user and can combine RUs for increased transmission efficiency.

Traditional WiFi devices use a single link to transmit data. With different Multi-link Operation (MLO) Modes, WiFi 7 enables devices to use multi-link aggregation to achieve higher throughput, lower latency, and higher reliability; or to use multi-link seamless dynamic switching to achieve load balancing and lower latency.