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What is UltraSpeed service?
UltraSpeed Broadband plan includes 2Gbps Broadband on a 24-month contract and 10Gbps as a trial until 31 December 2023. UltraSpeed is available nationwide.
What are the benefits of having the UltraSpeed service?
With up to 10X the bandwidth of 1Gbps, UltraSpeed will ensure that there is always enough bandwidth to go around for everyone in the family. It saves you time each time you stream, upload or download videos and gamers at home will be more than pleased with the new lag-free experience that UltraSpeed can provide.
What is the monthly subscription of UltraSpeed service?
UltraSpeed is available at a monthly subscription fee of $119.90/month.
Why should I subscribe to UltraSpeed?
With more devices (such as security camera, TV, fridges etc) connecting to Broadband and higher demand of bandwidth from every individual at home (streaming videos, working from home, playing games etc), UltraSpeed is the plan to go for lag-free connectivity for multiple users and devices in one home as there will always be enough bandwidth to go around.
Signing up for UltraSpeed
Who is eligible to sign up for UltraSpeed?
UltraSpeed is available to all new and existing StarHub broadband customers.
How do I sign up to UltraSpeed?
You can easily sign up for UltraSpeed via our Online Store or StarHub Shops or call our hotline at 1630.
I am an existing Fibre Broadband customer with 1Gbps/2Gbps Fibre Broadband. Can I recontract or upgrade to UltraSpeed?
Absolutely! Simply sign up for UltraSpeed via our Online Store or StarHub Shops or call our hotline at 1630.
Setting up UltraSpeed
What equipment will be provided to me?
Optical Network Router (ONR) will be provided during the installation appointment. ONR is a single device combined with WiFi and wired features. Customer can use both connections simultaneously to fully utilize and share 10Gbps bandwidth on UltraSpeed service. For the best experience, we recommend a top up for Smart WiFi (WiFi 6) router at just $5.05/month (worth $199).
I am a new StarHub Fibre Broadband customer and would like to sign up for the UltraSpeed service. Is service installation and activation fees inclusive in the plan?
Good news, installation fee and activation fee worth $148.08 will be waived for UltraSpeed.
Are there any other charges involved for signing up to UltraSpeed?
In the event the Fibre Termination Point (FTP) is faulty or new FTP port is required, the third-party NLT charges may apply:
- TP installation: $162.00 (high-rise) / $291.60 (landed).
- TP RRR (Relocation, Repair and Replacement and Removal Charge): $162.00 (high-rise) / $291.60 (landed).
Will I need a new Fibre Termination Point for UltraSpeed?
UltraSpeed needs a dedicated Fibre Termination Point (FTP). If both existing FTP ports are occupied, a new FTP will be required. Below charge from NetLink Trust for FTP applies:
- TP installation: $162.00 (high-rise) / $291.60 (landed).
What are the system requirements I need to enjoy the optimum speed of UltraSpeed?
The following is minimum requirement to enjoy optimal experience:
|CPU||i7 Quad Core|
|Operating system||Windows 10 or Mac OS 10 & above|
Cat6/6a (for connecting to 10Gbps LAN port)
Cat5e (for connecting to 1Gbps LAN port)
Desktop with PCI-E 10GBase-T Network Adaptor
Laptop/Desktop with ThunderboltTM 3 USB-C Type Connector and Thunderbolt 3 to 10GBase-T Ethernet Adaptor
What is the optimal speedtest result I will get if I have the compatible devices?
The typical speed test result of UltraSpeed can reach up to 10x the speedtest result of 1Gbps Fibre Broadband over wired connection.
The speed test result is highly dependent on various factors which includes:
- Devices used (please refer to Question 5 above).
- The configuration of the devices (e.g. firewall, anti-virus, etc).
- Period of testing (e.g. peak period or non-peak period).
- The website customer is surfing. Other external factors such as internet congestion.
I do not have the compatible devices at home. How do I enjoy the benefits of UltraSpeed?
Great news, UltraSpeed allows you to share 10X more bandwidth across multiple devices with everyone at home. As such, you will still benefit from the huge bandwidth offered by UltraSpeed even without compatible devices with improved download & upload speed.
How will the setup of the UltraSpeed service be like?
The following are s examples of how it can be set-up:
How can I configure my WiFi mesh router to use this service?
Smart WiFi (Nokia Beacon 2) can be added as mesh nodes in ONR network to expand coverage.
Follow the steps below to add mesh nodes.
Steps to add Smart WiFi (Nokia B2) as mesh node in ONR network
- Launch Nokia WiFi app from your phone.
- Tap Network on the bottom of the screen.
- Select Wi-Fi points tab, then select Add Wi-Fi point.
The app will guide you through the installation step by step. Add more nodes if needed.
Can I connect the additional fibre connection to a different part of my house or on a different level?
Yes, you can. There are two ways to do that:
a) Connect via in-house wired LAN cable.
b) Connect via Wi-Fi mesh router that can expand coverage to various part of the house wirelessly.
Does UltraSpeed use a dynamic or static IP address?
UltraSpeed uses a dynamic IP address.
Is UltraSpeed suitable for security cameras?
UltraSpeed uses a dynamic IP address. Please check with the manufacturer of your security camera if a dynamic address is suitable.
Can I purchase my own router to expand the WiFi coverage of the Optical Network Router (ONR WiFi) provided with my UltraSpeed plan?
The Nokia 10Gbps Optical Network router (ONR WiFi) that comes with UltraSpeed works best with Smart WiFi. If you'd like to add routers to expand WiFi coverage in your home, we recommend using Smart WiFi (WiFi 6) which you can purchase from just $5.05/month.
You can also use a different router connected via bridge mode. Simply ensure that it's at least a WiFi 6/AX device.
I am currently sharing the ONT/VeONT in my home with another subscriber (e.g. tenant). What will happen when I sign up for the UltraSpeed service?
UltraSpeed service will be provided on a new fibre connection. Existing service will not be affected.
I am currently on StarHub’s Fibre Broadband with Fibre TV. How should I reconfigure the setup when I recontract to the UltraSpeed service?
Fibre TV service is currently not supported by UltraSpeed. You may wish to upgrade your Fibre TV service to TV+ which is supported by UltraSpeed.
Does your HomeHub+ plan come with a UltraSpeed Broadband option?
Can I sign up for StarHub Add-ons (e.g. CyberProtect) with UltraSpeed?
Yes, add-ons are available with UltraSpeed.
What will happen after the UltraSpeed trial?
UltraSpeed is a 2Gbps broadband plan with a 10Gbps broadband trial to give customers an extra speed boost. We hope to continue the delivery of up to 10X the speed of 1Gbps Fibre Broadband after the trial, subject to regulatory approvals.