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UltraSpeed Broadband plan includes 2Gbps Broadband on a 24-month contract and 10Gbps as a trial until 31 December 2023. UltraSpeed is available nationwide.

With up to 10X the bandwidth of 1Gbps, UltraSpeed will ensure that there is always enough bandwidth to go around for everyone in the family. It saves you time each time you stream, upload or download videos and gamers at home will be more than pleased with the new lag-free experience that UltraSpeed can provide.

UltraSpeed is available at a monthly subscription fee of $119.90/month.

With more devices (such as security camera, TV, fridges etc) connecting to Broadband and higher demand of bandwidth from every individual at home (streaming videos, working from home, playing games etc), UltraSpeed is the plan to go for lag-free connectivity for multiple users and devices in one home as there will always be enough bandwidth to go around.

UltraSpeed is available to all new and existing StarHub broadband customers.

You can easily sign up for UltraSpeed via our Online Store or StarHub Shops or call our hotline at 1630.

Absolutely! Simply sign up for UltraSpeed via our Online Store or StarHub Shops or call our hotline at 1630.

Optical Network Router (ONR) will be provided during the installation appointment. ONR is a single device combined with WiFi and wired features. Customer can use both connections simultaneously to fully utilize and share 10Gbps bandwidth on UltraSpeed service. For the best experience, we recommend a top up for Smart WiFi (WiFi 6) router at just $5.05/month (worth $199).

Good news, installation fee and activation fee worth $148.08 will be waived for UltraSpeed.

In the event the Fibre Termination Point (FTP) is faulty or new FTP port is required, the third-party NLT charges may apply:

• TP installation: $162.00 (high-rise) / $291.60 (landed).
• TP RRR (Relocation, Repair and Replacement and Removal Charge): $162.00 (high-rise) / $291.60 (landed).

UltraSpeed needs a dedicated Fibre Termination Point (FTP).  If both existing FTP ports are occupied, a new FTP will be required. Below charge from NetLink Trust for FTP applies:

• TP installation: $162.00 (high-rise) / $291.60 (landed).

The following is minimum requirement to enjoy optimal experience:

The typical speed test result of UltraSpeed can reach up to 10x the speedtest result of 1Gbps Fibre Broadband over wired connection.

The speed test result is highly dependent on various factors which includes:

• Devices used (please refer to Question 5 above).
• The configuration of the devices (e.g. firewall, anti-virus, etc).
• Period of testing (e.g. peak period or non-peak period).
• The website customer is surfing. Other external factors such as internet congestion.

Great news, UltraSpeed allows you to share 10X more bandwidth across multiple devices with everyone at home. As such, you will still benefit from the huge bandwidth offered by UltraSpeed even without compatible devices with improved download & upload speed.

The following are s examples of how it can be set-up:

Example 1:

Example 2:

Example 3:

Smart WiFi (Nokia Beacon 2) can be added as mesh nodes in ONR network to expand coverage.

Follow the steps below to add mesh nodes.

Steps to add Smart WiFi (Nokia B2) as mesh node in ONR network

1. Launch Nokia WiFi app from your phone.
2. Tap Network on the bottom of the screen.
3. Select Wi-Fi points tab, then select Add Wi-Fi point.

The app will guide you through the installation step by step. Add more nodes if needed. 

Yes, you can. There are two ways to do that:

a) Connect via in-house wired LAN cable.

b) Connect via Wi-Fi mesh router that can expand coverage to various part of the house wirelessly.

UltraSpeed uses a dynamic IP address.

UltraSpeed uses a dynamic IP address. Please check with the manufacturer of your security camera if a dynamic address is suitable.

The Nokia 10Gbps Optical Network router (ONR WiFi) that comes with UltraSpeed works best with Smart WiFi. If you'd like to add routers to expand WiFi coverage in your home, we recommend using Smart WiFi (WiFi 6) which you can purchase from just $5.05/month.

You can also use a different router connected via bridge mode. Simply ensure that it's at least a WiFi 6/AX device.

UltraSpeed service will be provided on a new fibre connection. Existing service will not be affected.

Fibre TV service is currently not supported by UltraSpeed. You may wish to upgrade your Fibre TV service to TV+ which is supported by UltraSpeed.

Yes! You can sign up to HomeHub+ UltraSpeed at www.starhub.com/ultraspeed or simply visit one of our retails stores to sign up.

Yes, add-ons are available with UltraSpeed.

UltraSpeed is a 2Gbps broadband plan with a 10Gbps broadband trial to give customers an extra speed boost. We hope to continue the delivery of up to 10X the speed of 1Gbps Fibre Broadband after the trial, subject to regulatory approvals.