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UltraSpeed Broadband plan includes 2Gbps Broadband on a 24-month contract and 10Gbps as a trial until 30 June 2023. UltraSpeed  is available nationwide.

With up to 10X the bandwidth of 1Gbps, UltraSpeed will ensure that there is always enough bandwidth to go around for everyone in the family. It saves you time each time you stream, upload or download videos and gamers at home will be more than pleased with the new lag-free experience that UltraSpeed can provide.

For a limited time, UltraSpeed will be at a promotional price of $99.90/month (U.P. $119.90/mth).

With more devices (such as security camera, aircon, fridges etc) connecting to Broadband and higher demand of bandwidth from every individual at home (streaming videos, working from home, playing games etc), UltraSpeed is the plan to go for lag-free connectivity for multiple users and devices in one home as there will always be enough bandwidth to go around.

UltraSpeed is available to all new and existing StarHub broadband customers.

You can easily sign up for UltraSpeed via our Online Store or StarHub Shops or call our hotline at 1630.

Absolutely! If you are an existing customer interested in recontracting or upgrading to UltraSpeed, please fill out our webform at starhub.com/ultraspeed-upgrade, and our sales consultant will get in touch with you From 6 March 2023. 

Optical Network Router (ONR) (wired) will be provided during the installation appointment. The ONR (wired) can be connected to your existing router to expand WiFi coverage. For the best experience, we recommend  a top up for Smart WiFi Pro (WiFi 6) router at just $12.11/month (worth $399).

Good news, installation fee and activation fee worth $148.08 will be waived for UltraSpeed.

In the event the Fibre Termination Point (FTP) is faulty or new FTP port is required, the third-party NLT charges may apply:

• TP installation: $162.00 (high-rise) / $291.60 (landed)
• TP RRR (Relocation, Repair and Replacement and Removal Charge): $162.00 (high-rise) / $291.60 (landed)

UltraSpeed needs a dedicated Fibre Termination Point (FTP).  If both existing FTP ports are occupied, a new FTP will be required. Below charge from NetLink Trust for FTP applies :

• TP installation: $162.00 (high-rise) / $291.60 (landed)

The following is minimum requirement to enjoy optimal experience:

The typical speed test result of UltraSpeed can reach up to 10x the speedtest result of 1Gbps Fibre Broadband over wired connection.

The speed test result is highly dependent on various factors which includes:

• Devices used (please refer to Question 4 above)
• The configuration of the devices (e.g. firewall, anti-virus, etc)
• Period of testing (e.g. peak period or non-peak period)
• The website customer is surfing. Other external factors such as internet congestion.

Great news, UltraSpeed allows you to share 10X more bandwidth across multiple devices with everyone at home. As such, you will still benefit from the huge bandwidth offered by UltraSpeed even without compatible devices with improved download & upload speed.

The following are two examples of how it can be set-up:

Example 1:

Example 2:

ONR (wired) allows sharing of bandwidth among all the LAN ports (1x10G LAN port and 4x1G LAN port), your WiFi mesh router is recommended to configure as bridge mode for best surfing experience.

The following are the steps to configure your WiFi mesh routers into bridge mode (only routers sold by StarHub):

Steps to configure Smart WiFi Pro (Linksys MX420) and Smart WiFi MX2 (Linksys MX2001) as Bridge Mode

1. Launch Linksys app from your phone.

2. Tap Menu icon at the top left corner.

3. Tap Advanced Settings, then tap Internet Settings.

4. Tap Connection Type , then tap on Bridge Mode.

5. Tap Save.

6. The app will confirm the choice from you again, tap on Enable Bridge Mode on the screen presented.

Router will restart and bridge mode is turned on. While the router is restarting, you will be disconnected from internet during restarting.

Steps to configure Smart WiFi (Nokia B1 and Nokia B2) as Bridge mode

1. Launch Nokia WiFi app from your phone.

2. Tap Settings at the bottom-right corner.

3. In the Settings page, swipe down and tap Advanced.

4. Tap Networking Mode, then tap Mode.

5. Select Bridge mode.

6. Tap at the bottom of the screen to save the changes.

Router will restart and bridge mode is turned on. While the router is restarting, you will be disconnected from internet during restarting.

Yes, you can. There are two ways to do that:

a) Connect via in-house wired LAN cable.

b) Connect via Wi-Fi mesh router that can expand coverage to various part of the house wirelessly.

UltraSpeed uses a dynamic IP address.

UltraSpeed uses a dynamic IP address. Please check with the manufacturer of your security camera if a dynamic address is suitable.

All our routers have been tested to work well with UltraSpeed and for best experience, we recommend that you purchase a Smart WiFi Pro router (WiFi 6) from us from just $12.11/month. UltraSpeed will still work with other routers. For the best user experience, we recommend that you pair UltraSpeed with at least a Wi-Fi 6/AX router.

UltraSpeed service will be provided on a new fibre connection. Existing service will not be affected.

UltraSpeed service is currently available as a standalone Broadband service. Fibre TV service is currently not supported by UltraSpeed. You may wish to upgrade your Fibre TV service to TV+ which is supported by UltraSpeed.

UltraSpeed is currently not available for HomeHub+.

Yes, add-ons are available with UltraSpeed.

UltraSpeed is a 2Gbps broadband plan with a 10Gbps broadband trial to give customers an extra speed boost. We hope to continue the delivery of up to 10X the speed of 1Gbps Fibre Broadband after the trial, subject to regulatory approvals.