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ScamSafe powerful app designed to protect users in Singapore from spam and scam calls and SMSes.

ScamSafe is an all-in-one app designed to protect you from scams, spam, and unwanted calls and messages,  while improving your overall mobile phone experience. Here’s what ScamSafe offers:

• Auto Block Numbers: Automatically blocks suspicious calls, so your phone won’t ring for potential scams. You can still review blocked numbers in your call history.
• Number Lookup and Reporting: Look up unknown numbers and report them as fraud or scams to strengthen the community database.
• SMS Categorisation: Organises your SMS into folders like General, Transaction, Promotion, and Spam (Android) or Transaction, Promotion, and Junk (iOS), keeping your messages neat.
• SMS Keyword Filtering: Automatically filters and sends specific SMS types (like unwanted promotions) directly to the junk folder based on your preferences.
• Manual Blocking: Block specific numbers manually from call history or search results.
• Whitelist Creation: Allow important numbers to bypass spam filters to ensure your don't miss those important calls.
• International Call Blocking: Block international numbers to avoid unsolicited calls from outside Singapore.
• Database Auto Updates: Stay protected with automatic updates to the spam number database.
• New Spam Numbers Count: See how many new spam numbers have been added since your last database update.

ScamSafe is available to everyone in Singapore, offering a simple and accessible way to protect yourself from scams and spam.

• If you're a StarHub customer, you can sign up through StarHub channels using your StarHub account and a valid credit card.
• If you’re not a StarHub customer, you can easily purchase ScamSafe directly from the Apple App Store or Google Play Store at the standard price.

With flexible sign-up options, ScamSafe ensures everyone can access its robust scam and spam protection features.

ScamSafe is available at $4.99/month. StarHub customers enjoy a special discounted price of $2.99/month during the promotional period.

At the moment, we are running free trial promotion for the first 6-month for StarHub customers. Terms and conditions apply.

While you can any number of ScamSafe subscriptions, each ScamSafe subscription can be linked to one mobile number, so it is limited to one device per subscription.

No, you don’t need a mobile line from StarHub to purchase ScamSafe. You can protect any active mobile line from any telco provider in Singapore.

However, StarHub customers are eligible for an additional $2 discount, making ScamSafe even more affordable for them. At the moment, we are running free trial promotion for the first 6-month for StarHub customers.

ScamSafe supports both Android and iOS devices.

1. If you are an existing StarHub customer, follow these steps:
   • Open your StarHub app.
   • Tap on the "SafeHub+" icon.
   • Go to the “Manage & Info” section of the ScamSafe tile under the “Cyber Security” tab.
   • Tap on “Subscribe.”
   • Select the existing number or add a new phone that you want to protect.
   • Verify your details and tap “Confirm and Pay” to claim your free 6-month trial.
     Once your submission is successful, you will receive a welcome email.
     
     
2. If you are not an existing StarHub customer, you can purchase ScamSafe directly from the Apple App Store or Google Play Store.

1. If you are an existing StarHub customer, follow these steps:
   • Open your StarHub app.
   • Tap on the "SafeHub+" icon.
   • Go to the “Manage & Info” section of the ScamSafe tile under the “Cyber Security” tab.
   • Tap on “Unsubscribe.”
   • Select 'Proceed to unsubscribe' and follow on screen instructions. 
2. If you are not an existing StarHub customer, you can manage and cancel your subscription directly through your respective app store’s subscription settings.

Please note that cancellations are effective at the end of the current billing period, and refunds are not provided for the remaining days in the cycle.

No, ScamSafe requires the app to be downloaded and installed on your device to function effectively.

ScamSafe requests for app permissions from Android users to provide full range of product features. For example, we request you to set ScamSafe as the default call app to identify incoming calls faster and ensure phone number blocking works correctly. We request for SMS permission to enable SMS source identification.

A scope of the application of each permission requested will be provided to you beforehand. You may cancel or refuse to grant such permissions at any time if you do not accept how we collect, process and use your data, but you will not be able to enjoy the full range of product features afterwards. 

In addition, due to system restriction, we only request for permission to use APNs from iOS users.

ScamSafe is a public number identification platform. The sources include community reports, internet search results,  yellow pages and the government.

ScamSafe is currently designed for use within Singapore and may have limited functionality outside the region.

Subscriptions are automatically renewed. If you cancel, your access to ScamSafe will cease at the end of the current billing period.

While it is technically possible to install multiple call-blocking applications, we recommend using only one at a time to avoid potential conflicts or performance issues. Running multiple call-blocking apps simultaneously may cause confusion in call identification or blocking functionality. ScamSafe provides comprehensive scam and spam protection, so there’s no need for additional apps.

ScamSafe relies on detecting the caller’s phone number in order to analyze and assign a risk label (e.g. scam, spam, or safe). If the customer has not subscribed to Caller Number Display or the caller uses a private or withheld number, ScamSafe will not be able to identify the caller or provide any risk information.