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CyberProtect FAQ




1
What is CyberProtect?

CyberProtect provides complete internet security and privacy suite for the users on their computer, smartphone, or tablet devices enabling them to explore the connected world without worries. By combining F-Secure's End-point Security, F-Secure SAFE, with F-Secure's Privacy Protection VPN technology in a single product, CyberProtect provides the end-users added protection layers giving them a peace of mind while surfing online.


2
What are the benefits and features of CyberProtect?
  • Virus Protection: Protects your device from malicious software and programs that may steal personal information, damage your device, or use it for illegal purposes. The software automatically scans your devices and handles harmful files as soon as it finds them by blocking them before they cause harm.
  • Browsing Protection: Helps you browse the internet safely by providing a safety banner for websites on your browser and blocking access to websites that have been rated harmful.
  • Banking Protection: 'Safe Browser' functionality adds another layer of security to prevent attackers from interfering with your banking transactions and protects you against harmful activities when you access your online bank or make transactions online.
  • Parental Control: Control when and for how long your child can use the device. Parental control blocks website that contains inappropriate content on your devices.
  • Virtual Private Network (VPN): Encrypts your connection to the internet, creating a tunnel from your device to your VPN service provider's network. This gives additional security as it hides your real IP address from malicious activities that are looking to penetrate your devices.

3
Who can sign up for CyberProtect?

CyberProtect is available for all StarHub Postpaid Mobile and Broadband customers, including HomeHub and HubBundle customers.


4
What is the price of CyberProtect?

We have 2 different plans for CyberProtect.

  • CyberProtect 3 (Protects up to 3 devices) @ $4.99 / Month (U.P: $9.99/Month)*
  • CyberProtect 6 (Protects up to 6 devices) @ $7.99 / Month (U.P: $19.99/Month)*


*Promotion is valid till a date determined by StarHub.


5
Can I sign up for more than one CyberProtect plan?

Each customer is only entitled to one CyberProtect 3 and one CyberProtect 6 subscription for every individual mobile or broadband line.


6
Which platforms do CyberProtect support?

CyberProtect supports Android, iOS, Windows, and macOS.


7
Why can't I sign up for/ manage/ cancel my CyberProtect on the My StarHub app anymore?

We're currently enhancing our app, and some products and features have become temporarily unavailable. CyberProtect will be added to our app soon.


8
How can I sign up for CyberProtect?

If you are using the old version of My StarHub app, you can sign up for CyberProtect via the app by logging in and tapping "Protection".


If you have updated to the new StarHub app, CyberProtect will be available in the app soon. If you need assistance, please reach out to use on Whatsapp. You will receive an SMS notification once the service has been added.


9
What happens if I change my mind after purchase?

If you are using the old version of My StarHub app, go to "Protection" and select CyberProtect to manage your subscription.


If you have updated to the new StarHub app, CyberProtect will be available in the app soon. If you need assistance, please reach out to use on Whatsapp. You will receive an SMS notification once the service has been removed.


10
Do I need to renew my CyberProtect Subscription?

No, as this is a non-contractual service, subscription does not require renewal as it is automatically renewed each month.


11
How do I install the CyberProtect Subscription? 

Please find user guides below for the different devices:


A. User Guide for Android/iOS here.


B. User Guide for Windows/macOS here.


NOTE: CyberProtect is only available and can be installed in Singapore.


12
What should I do if I am facing issues with CyberProtect? 

For any issue in using CyberProtect, you may email us at cyberprotect@starhub.com for support.


13
How can I manage my CyberProtect Licenses? 

You can do this by logging into the CyberProtect Portal here or via the CyberProtection app.


14
Can I move my device protection to another device? 

Yes, you can move your CyberProtect license from one device to another. You can do this by logging into the CyberProtect Portal here or via the CyberProtect app.

You can release the license from a previous device and re-install the application to your new device.


15
Can I share my CyberProtect subscription with another user? 

Yes, you can do this by logging onto the CyberProtect Portal here or via the CyberProtect app.


For licenses that are not linked with a device, you can share them with your family members and friends, whether they are using StarHub or not. This can be done by inviting them onto the subscription and once they have accepted it, they can install the CyberProtect app on their devices.

Do note that the person sharing their CyberProtect subscription should be a StarHub customer.


16
Can I install CyberProtect with my existing security software? 

CyberProtect provides complete security against unrecognised application or web site. If the application or website is confirmed secure, you can temporarily disable the VPN function by heading to "Privacy Protection" and tap the button to turn off the VPN.


17
What can I do when my application or website is not accessible after I have enabled CyberProtect?

CyberProtect provides complete security against unrecognised application or web site. If the application or website is confirmed secure, you can temporarily disable the VPN function by heading to "Privacy Protection" and tap the button to turn off the VPN.


18
What will happen to my subscription should I change my SIM card or mobile/broadband plan, or transfer my service to another billing account?

You can continue enjoying CyberProtect as long as you are on any eligible mobile/broadband plan and the account is still under your name.


19
What will happen to my subscription if I suspend/terminate/transfer the ownership of my StarHub Services?

CyberProtect service will be terminated or suspended during termination or suspension of the mobile/broadband service. Any transfer of ownership will result in the termination of CyberProtect service as it is non-transferable.