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NumberShare FAQ

General


1
What is NumberShare?

NumberShare is a service that allows you to share your talktime and data from your mobile line with your SmartWatch LTE. With NumberShare, you can use apps and call using the same number on your Smartwatch LTE, even without your phone!


2
Who can sign up for NumberShare?

StarHub postpaid mobile customers subscribed to any of the below mobile plans can sign up for NumberShare service.

  • Mobile+ $69 2-year plan / $99 2-year plan / $129 2-year plan / $169 2-year plan
  • Mobile+ $65 2-year plan / $95 2-year plan / $125 2-year plan / $155 2-year plan
  • Mobile+ $38 SIM only 1-year plan / $45 SIM only 1-year plan
  • 4G $55 2-year plan / 4G $80 2-year plan / 4G $110 2-year plan
  • 4G $25 SIM Only plan / 4G $25 SIM Only 1-year plan / 4G $50 SIM Only 1-year plan / $80 SIM only plan
  • $55 2-year plan / $80 2-year plan / $110 2-year plan / $243 2-year plan
  • $50 2-year plan / $75 2-year plan / $105 2-year plan / $238 2-year plan
  • Lite, XS, S, M, L, XL
  • SIM Only XS, S, M, L, XL
  • Youth XS (SIM Only), S, M, L, XL
  • SurfHub 12, 15, 18, 24
  • HomeHub Go Mobile
  • Shareplus Dependent Line
  • 4G 3,4,5,6, 12,300M
  • SmartBuddy
  • SmartSurfHD

3
Can I subscribe to NumberShare if I am on a StarHub Prepaid card?

NumberShare is an add-on service with monthly subscription charges and only available to postpaid mobile services. NumberShare works only on the cellular watch and cannot be used with other devices.


4
What do I need to sign up for this NumberShare service?

You need an eligible StarHub Mobile postpaid voice plan to sign up for NumberShare. Prepaid customers will not be able to sign up for NumberShare. You'll also need to have compatible cellular watches and smartphone.


5
Which phone and cellular watch models are eligible for NumberShare?

Update your existing mobile device or recontract to get the latest device!

For Samsung Galaxy Watch LTE/Active2 LTE, you can sign up if your Samsung and Android mobile device is installed with Android OS 6.0 or later with RAM 1.5GB and above.

For Apple Watch, you’ll need iPhone with iOS 12.2 or later installed, Carrier setting updated to StarHub 36.1 and Apple Watch with WatchOS 5.2. If you've upgraded your Apple Watch to WatchOS6.0 or use Apple Watch Series 4, you'll need iPhone with iOS 13 installed. Click here for WatchOS6.0 compatibility. 

To check carrier setting for iPhone, go to "Settings > General > About".


6
How much do I have to pay for NumberShare?

It costs $8/month to subscribe to this service and there are no other hidden costs. In addition, you’ll enjoy 1GB and 50 minutes on top of your existing mobile data bundle.


7
How can I subscribe to NumberShare?

You can follow our step by step guide to subscribe to NumberShare.


8
Why do I need to enter my NRIC when I sign up for NumberShare?

NRIC registration is necessary to ensure you are the account holder of the mobile line and to prevent any wrongful signups.


9
Am I tied to any contract when I subscribe to NumberShare?

There is no contract for this service.


Subscription and Deactivation


1
Can I subscribe to NumberShare to share the voice mins, data with other devices?

NumberShare works only on compatible cellular watches and cannot be used on other devices.


2
I am subscribed to the StarHub MultiSIM service. Can I use that for the watch?

StarHub's MultiSIM and NumberShare services are different and cannot be used for the watch. You need to unsubscribe from MultiSIM service in order to sign up for NumberShare.


3
Can I subscribe NumberShare service at StarHub Shops or StarHub Online Store?

No, you can only subscribe NumberShare service through the relevant app. For Samsung Galaxy Watch/Active2, subscribe via Galaxy Wearable app. For Apple Watch, subscribe via Apple Watch app.


4
Can I subscribe to multiple NumberShare accounts under the same mobile number?

No, only one mobile number can be linked to one NumberShare account.


5
Can I subscribe to NumberShare on a cellular watch which is not purchased from StarHub?

If your cellular watch is purchased from overseas, it may not be compatible as the cellular watch needs to be compatible to the LTE bands in Singapore. You can check the LTE band compatibility from the respective manufacturer's website.

For Samsung Galaxy Watch LTE bands in Singapore, visit https://www.samsung.com/global/galaxy/galaxy-watch/carrier/. To check the LTE bands sold overseas, visit https://www.samsung.com/global/galaxy/galaxy-watch/carrier/.

For Apple Watch LTE band compatibility, visit https://www.apple.com/watch/cellular/.

Don't have a compatible cellular watch? Get Samsung Galaxy Watch Active2 or Apple Watch Series 5 now!


6
I'm having activation issues with NumberShare and my device, how do I fix it?

Should you need help, just let us know via Facebook or WhatsApp.


7
I want to stop using NumberShare. What should I do?

You can stop NumberShare via My StarHub App. Simply follow these steps:

  • Log in
  • Tap on Mobile, and under the Local tab, look for Other add-ons. Tap the Manage button.
  • Search for NumberShare VAS and tap the Remove button
  • Tap Submit on the Review page

You'll receive an SMS confirmation once your request has been completed.

Remember to clear any overdue balance before deactivating NumberShare. Also, if you stop NumberShare in the middle of your billing cycle, charges will be pro-rated to the date of cancellation. Subsequent usage will be deducted from any data/talktime add-ons, followed by data/talktime from your main plan.


8
What happens to my free 1GB data and 50 minutes when I terminate NumberShare?

You will not be able to use the balance of the free 1GB and 50 minutes once your Numbershare service has been terminated. Any subsequent usage will be depleted from any of your data / talktime add-ons, followed by the data / talktime quota from your main plan.


Using NumberShare


1
How does the free 1GB and 50 minutes work?

The 1GB data and 50 minutes can be shared between your mobile line and your cellular watch. The data cannot be shared with any other dependent lines.


2
Can I send or receive SMS/MMS on my watch with NumberShare?

SMS feature is device dependent. On the Samsung Galaxy Watch LTE/Active2 LTE, this feature is supported by signing up for the Samsung Account on your Galaxy Wearable App. For Apple Watch, you can only receive iMessage. You can continue to send and receive SMS/MMS on your mobile phone.


3
How do I know when my cellular watch is connected in cellular mode?

For Samsung Galaxy Watch: 

Swipe down from the top to bottom of the Samsung Galaxy Watch/Active2 menu and you should see "4G", "VoLTE" and "Standalone StarHub" or "Remote-connected StarHub".


For Apple Watch: 

If the cellular button turns green, it means your Apple Watch is connected to the StarHub network. If the cellular button is white when your StarHub network is active, your watch is connected to your iPhone using Bluetooth or Wi-Fi.


4
What can I do if I'm unable to get mobile connectivity on my cellular watch?

You should have successfully signed up for NumberShare if you have received an SMS from us.

Please check if the NumberShare service is available on your watch to enjoy mobile connectivity.


On the Samsung Galaxy Watch/Active2, follow the steps below:

  1. At the Galaxy watch main menu, scroll down to "Select settings".
  2. Under Settings, select "Connections".
  3. Under Connections, select "Mobile networks".
  4. Tap on "Starhub-XXXF" (E.g. Starhub-983F) to turn on StarHub network manually. Your watch should restart automatically.


For Apple watch, follow the steps below:

  1. Ensure your watch is not paired to your phone by turning off Bluetooth.
  2. Press the digital crown to view the Apps screen.
  3. Tap on the "Settings" App.
  4. Tap Mobile Data, under "PLAN", it should show "StarHub", under "STATUS", it should show "Connected".
  5. Return to the "Settings" menu, tap "General" then tap "About".
  6. Scroll down to "ICCID" to check if there is a long string of numbers.
  7. Please ensure you do not "Remove StarHub Plan" during any process of pairing, as this will cause the loss in cellular connectivity.

5
Can I use the cellular features on my watch while roaming overseas?

This NumberShare service only works locally. If you are roaming overseas, the cellular feature of the watch is not available. You can still use your watch within Bluetooth proximity.


Modification


1
Will my NumberShare service be affected if I change my mobile number on my phone while maintaining the same SIM card?

You will need to terminate your current NumberShare service through My StarHub App or My Account and re-subscribe to NumberShare on your watch.


2
Will my NumberShare service be affected if I change my SIM card but maintain my mobile number?

You will need to terminate your current NumberShare service through My StarHub App or My Account and re-subscribe to NumberShare on your watch.


3
I've accidentally deleted my StarHub plan on my watch, what should I do?

You will need to terminate your current NumberShare service through My StarHub App or My Account and re-subscribe to NumberShare on your watch.


4
What if I am subscribed to NumberShare and I changed my phone/watch? What should I do?

You will need to stop your current NumberShare service through My StarHub App and re-subscribe to NumberShare on your watch.


To set up NumberShare, you can refer to the following pages:

Samsung Galaxy Watch

Apple Watch


5
Can I still use NumberShare if I am switching to a newer model smartwatch and phone?

Yes, you can. You will need to pair your watch with the new phone. Find out more on how to pair your watch with your new phone by following the step by step guide.

Find out more on how to pair your watch with your new phone by following the step by step guide.

1. For Samsung Galaxy Watch LTE/Active2 LTE:


2. For Apple Watch Series 3 or 4 (GPS + Cellular):


6
Will my NumberShare service be affected if I upgrade to a newer version of the watch?

You will need to terminate your current NumberShare service through My StarHub App or My Account and re-subscribe to NumberShare on your watch.


7
What happens to the NumberShare service if I transfer my mobile line to another party?

NumberShare service is not transferable. Please de-register your current NumberShare service and register for NumberShare through your device app after the transfer of ownership has been completed.