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Prepaid Plan FAQ
How do I sign up for StarHub Prepaid?
Am I eligible for the Prepaid plan? What do I need to prepare before buying the Prepaid plans?
You can sign up for a Prepaid plan if you are 15 years old and above.
Please bring along an original form of verification with you (e.g. NRIC, ONE Pass, Employment Pass, S Pass, Work Permit, Student Pass, Dependent Pass or Long Term Visit Pass).
Can I port in my mobile number from another operator to StarHub Prepaid?
Yes, you can. Simply visit any StarHub Authorised Reseller with your original document ID to sign up.
I am already using StarHub Prepaid service. Can I sign up for the new StarHub Prepaid Plan and continue using the same number?
Yes, you can change your prepaid plan to our new 4G Prepaid, 5G Prepaid Core & 5G Prepaid Plus, and the change will take effect on your next renewal date.
When submitting a change plan request, you may choose to retain or remove your existing add-ons. Simply go to your mobile service in the StarHub app and select Manage plan & add-on > Change Plan.
Note that any existing promotions or discounts will be removed once the plan takes effect, and you will not be able to switch back to your old plan.
How do I check my usage, balance and manage my account?
You can easily do this via the StarHub App. Simply login with your mobile number.
How do I top up?
You can top up via cash at StarHub authorised resellers, credit/debit card through the StarHub App, or at AXS Stations or 7-Eleven outlets
How long is my StarHub Prepaid plan valid?
Your StarHub Prepaid Plan is valid for 1 month from the date of purchase.
How can I enable auto-renewal for my plan in the StarHub App?
For added convenience, enable Auto-Renew in the Mobile Dashboard to renew your plan automatically each month.
To set this up:
- Log in to the StarHub App
- Go to the Mobile Dashboard and switch Auto-Renewal to “On.”
What will happen if I do not renew my StarHub Prepaid Plan?
At your plan expiry, you’ll enter a 120-day grace period. During this time, you can still receive calls and SMS.
To resume full service, simply:
- Top up and select renew your plan via the StarHub App, or
- Top up at StarHub authorised resellers, AXS Stations, or 7-Eleven outlets.
- If no top-up is made within the 120-day grace period, your line will be terminated and any remaining credits will be forfeited.