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You can pre-order the new iPhone 17 Pro, iPhone 17 Pro Max, iPhone Air, iPhone 17, Apple Watch Ultra 3 and  Apple Watch Series 11 with StarHub

Pre-order for SIM Only Star Plan customers will be available from 12 Sep 2025, 9:30pm to 18 Sep 2025, 11:59pm.

If you're signing up or recontracting to a 2-year Device Plan, pre-order will be available from 17 Sep 2025, 9am to 18 Sep 2025, 11:59pm. 

For a smooth pre-order transaction, please prepare the following:

1. Have your Hub iD ready. If you don’t have one, register at starhub.com/hubid.

2. Have your Singpass on hand for ID verification. Currently, only Singpass is available as a verification method — it's secure, quick and convenient! We’re working on additional ID verification options and will roll them out soon.

3. A valid debit/credit card.

4. For existing StarHub customers: Download the StarHub App to check your recontract eligibility and verify that there are no outstanding bills.

5. Lastly, clear your browser cache to prevent any technical issues.

For information on iPhone 17 price, colours & capacity, visit www.starhub.com/iphone.

Yes, the latest iPhone 17 series and Apple Watch will be compatible with an eSIM! 

eSIM is available with StarHub plans. For more information on eSIM, visit www.starhub.com/esim

The latest iPhone 17 supports both physical SIM and eSIM. Apple Watch will only support an eSIM! For more technical specifications, visit www.starhub.com/iphone. 

At StarHub, we want you to enjoy flexibility and freedom with your choice of phone or plan! Phones purchased from us are not carrier-locked.

Great news! NumberShare is available for all StarHub plans, including Star Plan. Find out more here.

You may use your recontract voucher when renewing with a 2-year Device Plan to offset the cost of your chosen device. The value of the recontract voucher will vary depending on the plan you select.

We've got great news! You can trade in your existing phone with us and enjoy an extra $200 cashback for selected models during this pre-order. Learn more here. 

The cashback value of $200 is an additional amount you can receive when you trade in selected devices on the StarHub Trade-in page.
This value is on top of the quoted value of your device and only applicable upon successful trade-in. 

To redeem this additional trade-in value, simply click the link on your order confirmation and provide proof of purchase from StarHub. Please note that the trade-in request must be completed within 7 days from date of purchase. Offer ends on 30 September.

Here are the exciting offers you can enjoy when you pre-order with us:
 
No-contract SIM Only Star Plan M or L
Available from 12 Sep 2025, 9.30pm to 18 Sep 2025, 11:59pm.

• Go contract free! No 2-year lock-ins, no bill-shocks.
• Buy now, pay later with 0% interest instalments across 12 or 24 months.
• Enjoy free data roaming to 5 destinations.
• Enjoy free 24-month Premier League access.
• Purchase-with-purchase deal: enjoy $50 off when you add Apple Watch Series 11.
• Extra $200 cashback when you trade in. 
• Enjoy a free 3-month SmartSupport subscription
• Enjoy a free 12-month ScamSafe subscription

5G 2-Year Device Plan
Available from 17 Sep 2025, 9:00 am to 18 Sep 2025, 11:59 pm.

• Enjoy up to $360 off when you sign up or port-in another line.
• Enjoy a free 3-month SmartSupport subscription.
• Enjoy free 24-month Premier League access. 
• Extra $200 cashback when you trade in. 
• Purchase-with-purchase deal: enjoy $50 off when you add Apple Watch Series 10.

Pre-order at www.starhub.com/iphone.

We have two kinds of plans exclusively for individuals aged 60 years old and above:

For a no-contract SIM Only plan option, we have a Star Plan Senior line available here.

For a 2-year plan option, we have Device Plan ​S and M at exclusive rates available here.

Please visit starhub.com/cis to view the latest CIS benefits and offers. 

Catch all the Premier League action with 24-month access on us! Enjoy this offer when you pre-order iPhone 17 series with a SIM Only Star Plan M or L, or 5G 2-year Device Plan from 12 Sep 2025, 9:30 p.m to 18 Sept 2025, 11:59 p.m.

You'll be provided the redemption instructions and access pass details separately.

The complimentary 24-month Premier League offer is applicable for pre-orders made with SIM Only Star Plan M and L, or 5G 2-year Device Plans for iPhone 17 Orders only.
 
For Star Plan Sign ups: 
You will receive an email and/or SMS within 14 working days of your iPhone delivery informing you that your Premier League access (Premier+) has been activated. Simply log in to StarHub TV+ with your Hub ID to enjoy all the live action on our Hub Premier channels.

For 2-year Device Plan Sign Ups :
You will receive an email and/or SMS within 30 working days of your iPhone delivery informing you that your Premier League access (Premier+) has been activated. Once activated, simply log in to StarHub TV+ with your Hub ID to enjoy all the live action on our Hub Premier channels.

Visit starhub.com/premierleague-faq for more information.

You can pre-order the new iPhone 17 if you're at least 18 years old, a Singaporean Citizen or hold a valid Employment Pass. Other eligibility checks may apply.

Please check your subscription eligibility via StarHub App.

If you’re on a SIM Only plan or an older Mobile+ plan, you can pre-order by upgrading to our 2-year Device Plans from  17 Sep 2025, 9am to 18 Sep 2025, 11.59pm.

You can also pre-order with our no-contract SIM Only Star Plan and choose to buy now pay later your new iPhone with 0% interest instalments.

Yes, you may pre-order the latest iPhone 17  with our  2-year Device Plan! You can sign up or recontract to Device Plan to enjoy hassle-free data roaming, big data and superfast 5G speeds at no extra cost.

Pre-order for Device Plan starts on 17 Sep 2025, 9am to 18 Sep 2025, 11:59pm.

You can pre-order with our no-contract SIM Only Star Plan with free data roaming. With Star Plan, you can choose to buy your new iPhone and pay later with 0% interest instalments.

Tip: All work passes with a minimum validity of 7 months will be eligible to sign up for the Star Plan, subject to mobile eligibility.

You can choose the buy now pay later option when you pre-order with our SIM Only Star Plan from 12 Sep 2025, 9:30pm to 18 Sep 2025, 11:59pm.

Pay in 12 or 24 monthly instalments with 0% interest and no plan contract when you opt to buy now pay later. With this, it’s never been easier to own your dream iPhone!

You can choose the buy now pay later option or pay for the device in full when you pre-order with our SIM Only Star Plan from 12 Sep 2025, 9:30pm to 18 Sep 2025, 11:59pm .

Pay in 12 or 24 monthly instalments with 0% interest and no plan contract when you opt to buy now pay later. With this, it’s never been easier to own your dream iPhone!

The new iPhone is available with our StarHub mobile plans, now with free data roaming options! You can choose to pre-order with our 2-year Device Plan or our no-contract SIM Only Star Plan.

Pre-orders with a SIM Only Star Plan will be available from 12 Sep 2025,9:30pm to 18 Sep 2025, 11:59pm.

Pre-orders with a 2-year Device Plan will be available from 17 Sep 2025, 9am to 18 Sep 2025, 11:59 pm.

Yes, you can choose to port-in from another telco and keep your current mobile number when you pre-order the latest iPhone / Apple watch with Star Plan or Device Plan. 

Great news! You'll also enjoy exclusive offers when you port-in to our 2-year Device Plan. Available from 17 Sep 2025, 9am to 18 Sep 2025, 11:59pm. 

There are no fees if you are already out of contract or eligible to recontract. To check your eligibility, simply log in with your Hub ID on the StarHub app and check here. 

You may switch to our no-contract SIM Only Star Plan simply via the app as well.  Check here for more information.

If you are currently in-contract on an existing 2-year Device Plan, you may choose to upgrade to a higher tier of Device Plan with no penalty fee. 

You may choose to buy now pay later when you pre-order at www.starhub.com/iphone with our SIM Only Star Plan. Pay in 12 or 24 monthly instalments with 0% interest and go contract-free.

Please note that if you switch your existing SIM Only plan to Star Plan, the linked EasyGo instalment plan will be cancelled and the remaining balance will be charged to your final bill.

Yes, you may recontract during the during pre-order at www.starhub.com/iphone with any lines that are eligible for recontract. 

Pre-order with our no-contract SIM Only Star Plan from 12 September 2025, 9:30 pm. to 18 September 2025, 11:59 pm. 

For 2-year Device Plan customers, pre-order will be available from 17 September 2025, 9 am. to 18 September 2025, 11:59 pm. 

Yes, you can sign up or renew your mobile contract with the new iPhone 17 pre-order on our 2-year Device Plan from 17 September 2025, 9am to 18 September 2025, 11:59 pm.

If you’re on a SIM Only plan, you can pre-order by upgrading to our 2-year Device Plan mentioned above, or by with our SIM Only Star Plan from 12 September 2025, 9:30pm. to 18 September 2025, 11:59 pm.

Please check your mobile recontract eligibility via the StarHub app.

Yes, you can use your Hub Club annual upgrade benefits if you have not utilised them in the last 12 months. Please visit starhub.com/membership for details. 

You can preorder the latest iPhone with our available CIS mobile plan options here .

Please check with your company representative or HR for eligible offers.

Yes, you can pre-order with our Senior exclusive plans for individuals aged 60 years old and above.

Pre-orders with a SIM Only Star Plan will be available from 12 Sep 2025,9:30 pm to 18 Sep 2025, 11:59 pm.

Pre-orders with a 2-year Device Plan will be available from 17 Sep 2025, 9 am to 18 Sep 2025, 11:59 pm.

We accept both debit and credit cards (Visa, Mastercard or Amex).

For a monthy payment option, you can choose to get your device with our no-contract SIM Only Star Plan and opt to buy now pay later. Pay in 12 or 24 monthly instalments with 0% interest. Find out more at www.starhub.com/paylater.

All successful pre-orders with either Star Plan or Device Plan will be delivered or ready for self pick up from 19 September 2025 onwards.

Once your order has been submitted, we are unfortunately unable to make further changes to the mobile line or device model. 

As the volume of orders for the latest iPhone is exceptionally high and we are operating at full capacity to meet the demand, we're unable to accommodate requests for rescheduling for all iPhone 17 and/or Apple Watch orders.
 
You can track your order and manage your delivery on our StarHub app. Go to “More”, and tap “My appointment”. 
 
We'll also inform you 1 hour before the scheduled delivery. If you have more questions related to delivery please visit here.

Yes, self pick up is available for device purchases. Simply select the option during the cart-out process. Collection details, including the selected store, date, and time slot, will be sent to your inbox via in-app notification. 

Please note that the subscriber must be present when collecting the device at our StarHub shops. Don't forget to bring a valid ID and the QR code for verification during collection.