• Go Fuss Free with eSIM

    Easy activation. No physical SIM. Instant connectivity.
    Learn how to activate, manage, or switch your eSIM — all in a few steps.

    esim
  • esim

    Go Fuss Free with eSIM

    Easy activation. No physical SIM. Instant connectivity.
    Learn how to activate, manage, or switch your eSIM — all in a few steps.

Benefits of using eSIM

Quick and easy activation

Activate your eSIM in minutes, wherever you are.
More secure

eSIM is embedded in the device, making it much harder to remove, tamper with, or misuse.
Multiple SIMs

Install multiple eSIMs on your phone for personal, business or travel use.

Where to find your eSIM QR Code

Option 1
Option 2
Option 1

This auto-install option is for Star Plan users only.

Option 2

This auto-install option is for Star Plan users only.

How to set up an eSIM

How to transfer a current eSIM to your new phone

You will need the existing QR code by StarHub for your current eSIM on hand.
You can find it in your email sent when you first registered your eSIM, or via StarHub app.

Get your eSIM with any StarHub plan!

Available for all phone plans.

Star Plan
2-Year Device Plan

Frequently Asked Questions (FAQs)

1. How do I convert my physical SIM to an eSIM?

You can request a new eSIM from us through the StarHub app. Once completed, you’ll receive a QR code. Simply scan it using your phone’s settings under “Mobile Network / Cellular” → “Add eSIM” to activate.

💡 Tip: Make sure your device supports eSIM before starting the process.

2. How do I transfer or switch my eSIM if I change or buy a new phone?

Can I transfer my existing eSIM to another device? Yes, you can transfer your existing eSIM on another device. To do this, you’ll first need to remove the eSIM from your current device, then re-install it on the new device.

  • Step 1: Remove your eSIM from your current device

For iOS (iPhone):
- Go to Settings.
- Tap Mobile Service or Cellular.
- Select the eSIM you want to remove.
- Tap Remove Mobile Plan.
- Confirm removal.

For Android:
- Go to Settings.
- Tap Network & Internet > SIMs or Mobile Network.
- Select the eSIM you want to remove.
- Tap Delete or Remove SIM.
- Confirm removal.

 

  • Step 2: Re-install your eSIM on another device

Once removed, you can re-install your eSIM on a new device using the original QR code or activation method provided by us through email. If you no longer have access to the QR code or activation details, please contact our hotline or LiveChat for assistance.

3. What’s the difference between eSIM and physical SIM?

Physical SIM: A removable plastic card you insert into your phone.

eSIM: A digital SIM installed on your device, activated via software (no physical card). Both provide the same network quality and connection, but eSIM is more flexible and eco-friendly, as you can switch carriers without needing a new card.

4. What if I have lost my device that has the installed eSIM?

If you have lost your device, as a security measure we recommend putting in a request to suspend your eSIM via the StarHub app.

Login to your account and tap on "More". Then, tap on "Report lost SIM".

Alternatively, you may call our customer hotline or chat with us via our 24/7 support on the StarHub App.

See more FAQs