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10Gbps Broadband with Samsung Smart Mini LED TV Promotion
How can I get the Samsung Smart Mini LED TV?
It’s easy! You can simply sign up or re-new your existing Broadband to our 24-month contract 10Gbps Broadband plan bundle which includes the Samsung Smart Mini LED TV, whilst stocks last!
How do I redeem my Samsung Smart Mini LED TV?
It’s totally hassle-free! The Samsung Smart Mini LED TV will be delivered to the address of your installed broadband service at no cost by our appointed courier company.
You will receive a call followed by an SMS confirmation from the courier company within 10 working days of your order completion/successful service installation date.
You can arrange your preferred delivery date and time directly with the courier company.
What time does the delivery start and end each day?
The delivery schedule starts at 10 a.m. and ends at 7 p.m. daily. (Except Sunday and PH)
What do I do if I need to make changes to the delivery date and time of my Samsung Smart Mini LED TV?
Please reach out to the courier company on the number they first contacted you with to request any modification to your agreed date or time of delivery.
Will I be charged if I reschedule the delivery?
Rescheduling the delivery appointment for your free Samsung Smart Mini LED TV to be sent to the address of your installed broadband service is free as long as the courier company has not already attempted to make the delivery.
To reschedule your delivery, kindly ensure at least 2 working days in advance of your scheduled delivery for the courier company to make the necessary logistic arrangements.
How many days in advance should I contact the courier company if I need to make changes to my scheduled delivery?
Please contact the courier company at least 2 working days before your scheduled delivery for them to make the necessary logistic arrangements.
I missed the delivery appointment for the Samsung Smart Mini LED TV. What should I do, and will I be charged for subsequent delivery?
The courier company will contact you again within 3 working days to arrange another delivery.
Subsequent deliveries will be chargeable at $59.95 (with GST) per trip by the courier company, payable directly to the delivery person by cash or PayNow. The rescheduled delivery date and time will be subject to slot availability.
Can my family member receive the Samsung Smart Mini LED TV on my behalf?
Yes, you can designate someone else to receive the Samsung Smart Mini LED TV on your behalf if it is being delivered to the same address where your broadband service is installed.
I did not receive any call or SMS message from Samsung about the delivery of my Samsung Smart Mini LED TV. What should I do?
Kindly allow 10 working days from your successful order installation date for the courier company to contact you about the delivery of your free premium.
If the order closure date has been over 10 working days, kindly write in to StarHub.
What do I get with free Samsung Smart Mini LED TV?
Other than the TV, the TV stand, power cable, and remote control will be included. Please note that HDMI cable is not included.
Will there be installation provided for the Samsung TV?
There will be no installation service included with this bundle.
Does the Samsung Smart Mini LED TV come with a warranty?
Yes, Samsung Smart Mini LED TV comes with 1-year onsite servicing warranty by the manufacturer. Additional 2 years of extended onsite warranty will be given if warranty is registered within 30 days from the date of delivery.
Do note that you will need a copy of the Delivery Order for registration of warranty online. The copy of Delivery Order will be issued by the courier on the day of the delivery.
Please register the warranty online at www.samsung.com/sg/support/warranty.
Kndly ensure that you check condition of your Samsung TV upon delivery. StarHub will not be liable for any defects of this premium.
What happens if I do not receive a copy of the Delivery Order from the courier?
Do remind the courier to give you a copy of the Delivery Order on the day of delivery of your TV.
Please reach out to the courier company on the number they first contacted you with to request a copy of the Delivery Order if necessary.
