Free-to-air FAQ

 
  1. Why am I seeing the word ‘Analogue’ on the Free-to-air channels?
    This is part of Mediacorp’s effort to encourage Singaporeans who are still on the Analogue platform to swap to Digital TV. If you are watching Free-to-air channels using StarHub TV set-top boxes, you are already on Digital TV. As such, you can ignore the Analogue watermark. For more information, visit www.mediacorp.sg/digitaltv or call 6435 6288.

    If you are watching Free-to-air channels by plugging directly to StarHub’s cable point, you are still on the Analogue platform and will need to swap to Digital TV to continue watching the Free-to-air channels upon the cessation of the Analogue platform. You may want to sign up to a StarHub TV plan to start enjoying the benefits of Digital TV and be entertained by programmes available on over 200 StarHub TV channels. Visit www.starhub.com/tv for details.

  2. I am a new customer. How will this affect me?
    All StarHub TV customers are already on Digital TV. You will not be affected by the cessation of the Analogue platform.    

  3. I am currently on a non-HD set top box, what do I do to continue watching the Free-to-air TV channels?
    All StarHub TV customers, including those who are still using non-HD set top boxes, are already on Digital TV. You may want to swap your SD set-top box to a HD set-top box to enjoy crystal clear images, incredibly vivid colours and cinematic sound quality. To swap your SD set-top box, book an e-appointment at your preferred StarHub Shop now.

  4. What are the benefits of using a HD set-top box?
    HDTV (High Definition TV) offers at least 4 times greater details than SDTV (Standard Definition TV). You will experience clearer images, more vivid colours with better sound quality. Plus, you will also get to access channels that are only available in HD under your subscription plan. Here is a list of channels on StarHub TV that are only available in HD.
Animal Planet on Demand HD
HGTV HD
Crime + Investigation On Demand HD
HGTV On Demand HD
Discovery Channel On Demand HD
Blue Ant Extreme HD
Discovery Asia HD
Blue Ant Extreme HD On Demand
Food Network on Demand HD
TV5MONDE Style HD
HISTORY On Demand HD
Travel Channel HD
H2 On Demand HD
Travel Channel On Demand HD
National Geographic Play HD
Oh!K HD
Smithsonian Channel HD
ONE On Demand HD
Smithsonian Channel on Demand HD WAKUWAKU JAPAN HD
TLC On Demand HD &TV HD
AXN On Demand HD
Love Nature HD
BBC First HD MaxToon HD
DIVA NOW HD beIN SPORTS HD
FOX Play HD
E! ZONE HD
FOXCRIME Play HD
STAR Cricket HD
HITS Replay HD STAR Cricket+ HD
Lifetime On Demand HD
Horse Racing Channel 88 HD
Blue Ant Entertainment HD
CATCHPLAY Unlimited HD
Blue Ant Entertainment HD On Demand
CinemaWorld On Demand HD
Sony Channel HD tvN Movies HD
Sony Channel On Demand HD  tvN Movies VOD HD
FYI On Demand HD HBO On Demand HD
STAR World Play HD SCM Play HD
Warner TV Encore HD FOX Action Movies HD
Boomerang HD FOX Movies Play HD
Boomerang On Demand HD
A-List HD
Cartoon Network On Demand HD
ANIPLUS HD On Demand
Disney Channel On Demand HD Stingray iConcerts On Demand HD
Disney XD On Demand HD
DreamWorks Channel HD
Nickelodeon On Demand HD
DreamWorks On Demand HD
Stingray Brava HD
TV5MONDE Asie HD
Zee TV HD
Asian Food Channel On Demand HD
  1. Why am I not able to view subtitles on all the Free-to-air channels?
    As part of the Analogue Signal cessation exercise, customers who are on Standard Definition boxes will no longer be able receive subtitles on all Free-to-air programmes with effect from 4 June 2018.
  2. I am currently using a Standard Digital set-top box. If I do not swap it to a High Definition set-top box, what will happen next?
    You will still be able to continue watching StarHub channels and Free-to-air channels in SD (Standard Definition). However, please note that with effect from 4 June 2018, there will be no subtitles available on all Free-to-air programmes.
  3. I am currently using a Starhub Cable Point to watch the Free-to-air channels. If I do not upgrade to a StarHub High Definition set-top box, what will happen next?
    StarHub understands that all households in Singapore are encouraged to switch to Digital TV by 31 December 2018, as the existing Analogue TV signals will be switched off. For more information, please visit www.mediacorp.sg/digitaltv.
  4. I am using a HubStation now, will I still be able to record the programmes after upgrading to a HD set-top box?
    Samsung HDi set-top box does not have an in-built recorder. You will still be able to record your programmes by plugging in a Western Digital external hard disk and subscribe to the Smart TV VAS at $4.28/mth.
  5. How do I change my set-top box to a HD set-top box?
    You can book an e-appointment at selected StarHub Shops to swap your SD set-top box to a HD set-top box.