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iPhone 15 and Apple Watch


General


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1
Where can I check the stock availability at shops and online store for iPhone 15?

Please click here to find out the stock availability at our shops and online store for iPhone 15.


2
How much will iPhone 15 and Apple Watch cost?

The new iPhone 15 is priced from $54 per month when you buy now pay later with Star Plan. Please visit starhub.com/iphone15.


For customers interested in 2-year mobile plans, please visit www.starhub.com/iphone for more prices details of iPhone 15 and Apple Watch.


3
What memory capacity and colours are available for iPhone 15 and Apple Watch?

Find out more about the memory capacity and colours of iPhone 15 and Apple Watch at starhub.com/iphone15.


4
Will eSIM be available for iPhone 15?

We are currently working to make eSIM available for iPhone 15. Stay tuned for more details.


5
Is iPhone 15 carrier-locked?

You'll be glad to know that we celebrate freedom at StarHub. Phones purchased from us are not carrier-locked. That's also why you can enjoy the best mobile experience contract-free and at great value when you buy your iPhone 15 with our SIM-only Star Plan.


6
Where can I buy iPhone 15 and Apple Watch?

Good news! You may purchase the iPhone 15 and Apple Watch on www.starhub.com/iphone15.


For customers interested in 2-year mobile plans, please visit www.starhub.com/iphone.


The iPhone 15 will also make its retail debut at StarHub Shops from 22 September 2023.


7
What are the current promotions for iPhone 15 and Apple Watch?

Save more than $245 over 2 years without contract when you with buy now pay later the new iPhone 15 with our new SIM only Star Plan, which offers you the best mobile experience in Singapore at great value and contract-free!

Say goodbye to 2-year contracts, bill shocks, long waits for support, and hello to 24/7 live chat assistance via StarHub App.


8
Do I need to switch to or sign up for Star Plan to purchase iPhone 15 or Apple Watch?

You can purchase the iPhone 15 via

a) 2-year plans : Starhub.com/iphone

b) Our new SIM-Only Star Plans : Starhub.com/iPhone15


9
Is Click and Collect available for iPhone 15 and Apple Watch purchase?

Yes, you may Click and Collect your iPhone 15 at our selected stores when you purchase online.



Switching from Mobile+/SIM Only to Star Plan


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1
How long does it take to switch from my current plan to Star Plan?

Great news! Your Star Plan will be activated within a few minutes of successful checkout.


2
Can I transfer from StarHub Prepaid into Star Plan?

Good news, you can! Switching from StarHub Prepaid to Star Plan takes just a few minutes via StarHub App .

Find out more here.


3
Can a StarHub Prepaid customer purchase iPhone 15 on the new SIM only Star Plan?

Yes, you can switch from your current mobile prepaid plan to Star Plan before buying the new iPhone 15.

Find out how here.


4
My current 2-year contract plan is eligible to recontract with an early recontract fee. If I switch to Star Plan, will I be charged any other fees (e.g. downgrade fee)?

You will only incur the early recontract fee when you switch to Star Plan.


5
Can I use my Hub Club annual upgrade benefits for an early recontract fee waiver?

Good news! You can enjoy your Hub Club annual upgrade benefits and the early recontract fee waiver when you recontract on your current 2-year plan from 20 September 2023.


6
Can I use the StarHub recontract voucher when switching to Star Plan?

The recontract voucher can only be applied when you renew your Mobile+ 2-year plan. The new iPhone 15 will be available on Mobile+ 2-year plans at our online store www.starhub.com/iphone from 20 September 2023.


Still, we think switching to our no-contract SIM only Star Plan is your best option! You can pre-order the iPhone 15 and enjoy savings from $245 without 2-year contracts!


With Star Plan, you can buy now pay later and get your new iPhone at $0 upfront, 0% interest, no contract and make bite-sized instalments over 12 or 24 months.


7
What will happen to my Hub Club/CIS discounts on my Mobile+ plan if I switch to Star Plan?

Here's the best thing, Star Plan is simply all you need. It's our new SIM Only plan which offers you the best mobile experience in Singapore at great value and contract-free!


As we continue to enhance our offerings, please note that Hub Club/Hub Club Go membership and currently subscribed add-ons, including any free add-ons from your CIS/Corporate Deal will not be available.


8
Will I be able to switch from Star Plan to a Mobile+/SIM Only plan if I want to do so later?

Once you've switched to no-contract SIM only Star Plan, you will not be able to switch back to 2-year plans.


With Star Plan, you can enjoy the best mobile experience, freedom from long contracts, access to live chat agents 24/7 via StarHub App and buy now pay later a new device anytime.


Delivery


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1
Where can I track the delivery of my iPhone 15 or Apple Watch?
Our delivery hours are from 9 am to 10 pm and your order will arrive anytime during this period.

- If you signed up on our new SIM only Star Plan, you can view the details of your scheduled delivery here or log in to StarHub App, tap on "More" and choose "My appointment". You will receive an SMS once your iPhone is out for delivery. You will also receive your OTP on the day of delivery.

- If you signed up on our Mobile+ 2-year plans, you will receive an SMS when a mobile delivery personnel is on the way to deliver to you.



2
Can I reschedule the delivery of my iPhone 15 or Apple Watch?
As the volume of orders for the latest iPhone is exceptionally high and we are operating at full capacity to meet the demand, we are unable to accommodate requests for rescheduling for all iPhone 15 and/or Apple Watch orders.

However, for full visibility, you can track your order here or log in to StarHub App, tap on "More" and choose "My appointment". We will also inform you 2 hours before the scheduled delivery.

If you are not able to receive the delivery in person, you can authorize a friend or family member to receive on your behalf. To facilitate this delivery process, they will need to show us the following:
- OTP for delivery verification
- Your original ID used to purchase the SIM card

3
Do I need to receive my delivery personally?
The best option is to receive your item(s) personally. For security reasons, you'll be asked to provide your ID and a one-time PIN (OTP) for verification for your package to be released.

If your plans has changed, don't fret. You can change your delivery address here, until the day before your original schedule, 11:59pm.


If you are unable to receive the delivery in person, you can authorise a friend or family member to receive on your behalf. To facilitate this delivery process, they will need to show us the following:
- OTP for delivery verification
- Your original ID used to purchase the SIM card

4
Can I change my delivery address?
You can update your delivery address until 3pm of the day before delivery date. We cannot accommodate any address changes after 3pm to ensure that you will receive your order on the scheduled date.

Update your delivery address here or log in to StarHub App, tap on "More" and choose "My appointment".



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