To beat the queue, you can now book an eAppointment at selected StarHub Shops for your next visit.

NOTE: All outlets listed below do not process any billing matters and prepaid de-registration service.

Central

 

Orchardgateway

Outlet Announcement:
This outlet only accept StarHub transactions made with an OCBC Card payment and is unable to process customer service transactions and Green Energy sign ups.

277 & 218 Orchard Road
OCBC Bank #B1-12
Singapore 238858/238851

Operating Hours: 11:00am - 7:00pm (Daily); Closed on Public Holidays

 

 

Plaza Singapura

68 Orchard Road
#01-36
Singapore 238839

Operating Hours: 10:30am - 9:00pm (Daily)

East

 

Changi Airport Terminal 3

Outlet Announcement:
This outlet processes only selected customer service transactions, and is unable to process Green Energy sign ups. Please see below for the list of transactions done at the outlet.

Changi Airport Terminal 3
#B2-52/53/54 
Singapore 819663

Operating Hours: 7:00am - 10:30pm (Daily)

 

 

Parkway Parade

Outlet Announcement:
This outlet processes only selected customer service transactions. Please see below for the list of transactions done at the outlet.

80 Marine Parade Road
#B1-30/31/32
Singapore 449269

Operating Hours: 11:00am - 9:00pm (Daily)

 

 

Tampines

4 Tampines Central 5
#02-27/28
Singapore 529510

Operating Hours: 10:30am - 9:00pm (Daily)

North

 

Causeway Point

Outlet Announcement:
This outlet processes only selected customer service transactions. Please see below for the list of transactions done at the outlet.

1 Woodlands Square
#03-07/08/09/10
Singapore 738099

Operating Hours: 11:00am - 9:00pm (Daily)

North East

 

Nex

23 Serangoon Central
#B1-66/67/68
Singapore 556083

Operating Hours: 11:00am - 9:00pm (Daily)

 

 

Waterway Point

Outlet Announcement:
This outlet processes only selected customer service transactions. Please see below for the list of transactions done at the outlet.

83 Punggol Central
#B1-27
Singapore 828761

Operating Hours: 11:00am - 9:00pm (Daily)

West

 

Jurong Point (NEW)

63 Jurong West Central 3
#B1-12
Singapore 48331

Operating Hours: 11:00am - 9:00pm (Daily)

 

 

VivoCity

1 HarbourFront Walk
#B1-05
Singapore 098585

Operating Hours: 11:00am - 9:30pm (Weekday); 10:30am - 9:30pm (Weekend/Public Holiday)

 

 

Westgate

Outlet Announcement:
This outlet processes only selected customer service transactions. Please see below for the list of transactions done at the outlet.

3 Gateway Drive
#03-28
Singapore 608532

Operating Hours: 11:00am - 9:00pm (Daily)


For Bugis Junction, Changi Airport Terminal 3, Causeway Point, Parkway Parade, Waterway Point and Westgate, please see selected transactions below:

  • Exchange of faulty set top box 
  • Replace/upgrade of SIM card
  • Get additional set top box 

(The above transactions are subjected to criteria checks and may be refused at StarHub shop’s discretion.)

 

Shorter queues can be expected at Bugis Junction and Waterway Point shops. You may also wish to visit any StarHub Shops conveniently located in the heart of Orchard Road and around the Business District. Alternatively, visit one of our many Exclusive Partners located around Singapore.


Services available at our Retail Shops

To help us serve you better at our Customer Service counters, please ensure that the documents needed for processing transactions are available upon request.

 

Type of Service: Replacement of SIM card

Singaporeans/PRs

Singaporeans/PRs are required to present :

  • NRIC of subscriber

Foreigners

Foreigners are required to present either document :

  • Passport
  • Employment Pass / Work Permit / Social or Dependent Pass

Business-registered accounts

Business-registered account owners need to present the following documents:

  • A copy of ROC / Business Profile
  • Authorization letter on company letterhead
  • NRIC of authorized person
  • Company rubberstamp

Important Note

  • If subscriber is not present, authorized person must bring along both NRIC and letter of authorization signed by the subscriber.
  • All outstanding amounts must be cleared.
 

Type of Service: Termination of StarHub TV

Singaporeans/PRs

Singaporeans/PRs are required to present:

  • NRIC of subscriber

Foreigners

Foreigners are required to present either document:

  • Passport
  • Employment Pass / Work Permit / Social or Dependent Pass

Business-registered accounts

Business-registered account owners need to present the following documents:

  • A copy of ROC / Business Profile
  • Authorization letter on company letterhead
  • NRIC of authorized person
  • Company rubberstamp


Note:

  • Business Profile must be less than 3 months old

Equipment to bring along for termination

  • Analogue Box – Box, Power cord and Remote control or
  • Digital Box – Box, Power cord, Smartcard, Remote control and RCA Cable or
  • HD Box – Box, Power cord, Remote control, Component cable, Smartcard and RCA Cable or
  • HubStation – Box, Power cord, Smartcard, Remote control and RCA Cable

Important Note

  • If subscriber is not present, authorized person must bring along both NRIC and letter of authorization signed by the subscriber.
  • All outstanding amounts must be cleared.
 

Type of Service: Transfer of ownership - for Mobile subscribers

Singaporeans/ PRs

Singaporeans/PRs are required to present:

  • NRIC of subscriber

Foreigners

Foreigners are required to present either document:

  • Passport
  • Employment Pass / Work Permit / Social or Dependent Pass
  • Proof of Billing Address

Business-registered accounts

Transfer of Ownership for Business-registered accounts will no longer be processed at StarHub Shops from 1 March 2014. Please provide the following document to businesshelpdesk@starhub.com or call Business Hotline at 1631 for further assistance:

  • A copy of ROC / Business Profile
  • Authorization letter on company letterhead with company’s rubberstamp
  • NRIC of authorized person
  • Name card of authorized person of both companies


Note:

  • Business Profile must be less than 3 months old

Important Note

  • Both transferer and transferee must be present.
  • Transferee must be at least 18 years of age.
  • If subscriber is not present, authorized person must bring along both NRIC and letter of authorization signed by the subscriber.
  • Transferee of ownership must be present for the transfer to take place.
  • A deposit in the range of $200 - $800 is applicable upon application of each service for Student Pass and Work Permit holders.
  • A deposit of $200 is applicable upon application of each service for S Pass.
  • Minimum 6 months' validity for Employment Pass / Work Permit / Social or Dependent Pass holder and Proof of Billing Address.
  • All outstanding amounts must be cleared.
 

Type of Service: Full Mobile Number Portability

Singaporeans/PRs

Singaporeans/PRs are required to present:

  • NRIC of subscriber

Foreigners

Foreigners are required to present either document:

  • Passport
  • Employment Pass / Work Permit / Social or Dependent Pass

Business-registered accounts

Business-registered account owners need to present the following documents:

  • A copy of ROC / Business Profile
  • Authorization letter on company letterhead
  • NRIC of authorized person
  • Company rubberstamp


Note:

  • Business Profile must be less than 3 months old

Important Note

  • If subscriber is not present, authorized person must bring along both NRIC and letter of authorization signed by the subscriber.
  • If the SingTel or M1 line is registered under another person, he/she must be present together with his/her NRIC.
  • All outstanding amounts from the other telco accounts must be cleared and the mobile line must not hold any existing contract.

For more information, please call our Customer Care hotline at 1633.

For Business registered accounts, please call our Business Help Desk at 1631. 

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