StarHub Shops
To beat the queue, you can now book an eAppointment at selected StarHub Shops for your next visit.

 

Note: All outlets listed below do not process any billing matters & prepaid de-registration service.

Note: All outlets will be closing at 6pm on Christmas Eve and New Year's Eve. Normal operating hours will resume on Christmas Day and New Year's Day.

Central
Bugis Junction
Outlet Announcement:
This outlet only process selected customer service transactions. Please see below for the list of transactions done at the outlet.


200 Victoria Street
#01-83/84
Singapore 188021

Operating Hours: 11:00am - 9:00pm (Daily)

Marina Bay Link Mall
Outlet Announcement:
From 1 - 14 Dec, this shop will provide ONLY sales transactions for StarHub TV on Fibre, Fibre Broadband and HomeHub Services and will cease operation with effect from 15 Dec 2016 (Thurs).


Marina Boulevard
#B2-12
Singapore 018984

Operating Hours: 11:00am - 7:00pm (Closed on Sat & Sun)

Plaza Singapura
68 Orchard Road
#01-36
Singapore 238839

Operating Hours: 10:30am - 9:00pm (Daily)

East
Bedok Mall
Outlet Announcement:
This outlet only process selected customer service transactions. Please see below for the list of transactions done at the outlet.


311 New Upper Changi Road
#B2-39/40/41
Singapore 467360

Operating Hours: 11:00am - 9:00pm (Daily)

Parkway Parade
Outlet Announcement:
This outlet only process selected customer service transactions. Please see below for the list of transactions done at the outlet.


80 Marine Parade Road
#B1-30/32
Singapore 449269

Operating Hours: 11:00am - 9:00pm (Daily)

Tampines Mall
4 Tampines Central 5
#02-26D/27/28
Singapore 529510

Operating Hours: 10:30am - 9:00pm (Daily)

North
Causeway Point
Outlet Announcement:
This outlet only process selected customer service transactions. Please see below for the list of transactions done at the outlet.


1 Woodlands Square
#03-07/08/09/10
Singapore 738099

Operating Hours: 11:00am - 9:00pm (Daily)

North East
Nex
23 Serangoon Central
#B1-66/67/68
Singapore 556083

Operating Hours: 11:00am - 9:00pm (Daily)

Waterway Point
Outlet Announcement:
This outlet only process selected customer service transactions. Please see below for the list of transactions done at the outlet.


83 Punggol Central
#B1-27
Singapore 828761

Operating Hours: 11:00am - 9:00pm (Daily)

West
VivoCity
1 HarbourFront Walk
#02-202
Singapore 098585

Operating Hours: 11:00am - 9:30pm (Weekday), 10:30am - 9:30pm (Weekend/Public Holiday)

Westgate
Outlet Announcement:
This outlet only process selected customer service transactions. Please see below for the list of transactions done at the outlet.


3 Gateway Drive
#03-28
Singapore 608532

Operating Hours: 11:00am - 9:00pm (Daily)

For Bedok Mall, Bugis Junction, Causeway Point, Parkway Parade, Waterway Point and Westgate, please see selected transactions below:

  • Exchange of faulty Set Top Box 
  • Replace/Upgrade of SIM Card
  • Get additional Set Top Box 

(The above transactions are subjected to criteria checks and may be refused at StarHub shop’s discretion.)
 

Shorter queues can be expected at Bugis Junction, Marina Bay Link Mall & Waterway Point shops. You may also wish to visit any StarHub Shops conveniently located in the heart of Orchard Road and around the Business District. Alternatively, visit one of our many Exclusive Partners located around Singapore.


Services available at our Retail Shops

To help us serve you better at our Customer Service counters, please ensure that the documents needed for processing transactions are available upon request.

Type of Service : Replacement of SIM card
Singaporeans/PRs

Singaporeans/PRs are required to present :

  • NRIC of subscriber
Foreigners

Foreigners are required to present either document :

  • Passport
  • Employment Pass / Work Permit / Social or Dependent Pass
Business-registered accounts

Business-registered account owners need to present the following documents:

  • A copy of ROC / Business Profile
  • Authorization letter on company letterhead
  • NRIC of authorized person
  • Company rubberstamp
Important Note
  • If subscriber is not present, authorized person must bring along both NRIC and letter of authorization signed by the subscriber.
  • All outstanding amounts must be cleared.
Type of Service: Termination of StarHub TV
Singaporeans/PRs

Singaporeans/PRs are required to present:

  • NRIC of subscriber
Foreigners

Foreigners are required to present either document:

  • Passport
  • Employment Pass / Work Permit / Social or Dependent Pass
Business-registered accounts

Business-registered account owners need to present the following documents:

  • A copy of ROC / Business Profile
  • Authorization letter on company letterhead
  • NRIC of authorized person
  • Company rubberstamp

Note:

  • Business Profile must be less than 3 months old
Equipment to bring along for termination
  • Analogue Box – Box, Power cord and Remote control or
  • Digital Box – Box, Power cord, Smartcard, Remote control and RCA Cable or
  • HD Box – Box, Power cord, Remote control, Component cable, Smartcard and RCA Cable or
  • HubStation – Box, Power cord, Smartcard, Remote control and RCA Cable
Important Note
  • If subscriber is not present, authorized person must bring along both NRIC and letter of authorization signed by the subscriber.
  • All outstanding amounts must be cleared.
Type of Service: Transfer of ownership – for Mobile subscribers
Singaporeans/PRs

Singaporeans/PRs are required to present:

  • NRIC of subscriber
Foreigners

Foreigners are required to present either document:

  • Passport
  • Employment Pass / Work Permit / Social or Dependent Pass
  • Proof of Billing Address
Business-registered accounts

Transfer of Ownership for Business-registered accounts will no longer be processed at StarHub Shops from 1 March 2014. Please provide the following document to businesshelpdesk@starhub.com or call Business Hotline at 1631 for further assistance:

  • A copy of ROC / Business Profile
  • Authorization letter on company letterhead with company’s rubberstamp
  • NRIC of authorized person
  • Name card of authorized person of both companies

Note:

  • Business Profile must be less than 3 months old
Important Note
  • Both transferer and transferee must be present.
  • Transferee must be at least 18 years of age.
  • If subscriber is not present, authorized person must bring along both NRIC and letter of authorization signed by the subscriber.
  • Transferee of ownership must be present for the transfer to take place.
  • A deposit in the range of $200 - $800 is applicable upon application of each service for Student Pass and Work Permit holders.
  • A deposit of $200 is applicable upon application of each service for S Pass.
  • Minimum 6 months' validity for Employment Pass / Work Permit / Social or Dependent Pass holder and Proof of Billing Address.
  • All outstanding amounts must be cleared.
Type of Service: Full Mobile Number Portability
Singaporeans/PRs

Singaporeans/PRs are required to present:

  • NRIC of subscriber
Foreigners

Foreigners are required to present either document:

  • Passport
  • Employment Pass / Work Permit / Social or Dependent Pass
Business-registered accounts

Business-registered account owners need to present the following documents:

  • A copy of ROC / Business Profile
  • Authorization letter on company letterhead
  • NRIC of authorized person
  • Company rubberstamp

Note:

  • Business Profile must be less than 3 months old
Important Note
  • If subscriber is not present, authorized person must bring along both NRIC and letter of authorization signed by the subscriber.
  • If the SingTel or M1 line is registered under another person, he/she must be present together with his/her NRIC.
  • All outstanding amounts from the other telco accounts must be cleared and the mobile line must not hold any existing contract.

For more information, please call our Customer Care hotline at 1633.

For Business registered accounts, please call our Business Help Desk at 1631.