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Cessation of Cable Services
Why did StarHub decide to cease the provision of Cable Services?
As Singapore continues to rapidly digitalise, we want our customers to enjoy the latest services, technology content and digital innovation that are best enabled over Fibre. For example, on Fibre networks, you can enjoy faster internet surfing speeds as well as higher quality pay TV services with better interactivity and smarter features.
To-date, a large majority of our customers have already moved to Fibre. Do call us at 1800 829 9918 (8am to 9pm daily) or visit any StarHub Shop to upgrade to Fibre now, if you have not done so.
My Cable Service is still in contract, what do I need to do?
We strongly encourage you to upgrade to Fibre now. Simply call us at 1800 829 9918 (8am to 9pm daily) or visit any StarHub Shop as soon as you can. We will be happy to assist you in this in making this upgrade.
Are StarHub Fibre TV, Fibre Broadband and Digital Voice on Fibre services plug-and-play?
No. Our technicians will install Fibre services for you as there is a need to activate the Fibre connection in your home.
The charges for the installation of the first Fibre Termination Point (TP) and the Optical Network Terminal (ONT) for existing cable customers will be waived.
TV FAQs
What is the difference between Fibre TV and Cable TV?
StarHub Fibre TV is delivered on the Nationwide Broadband Network (NBN) operated by NetLink Trust. Other than the identical channel offerings, the Fibre TV set-top box offers a more superior viewing experience with High Definition content, interactive features and apps. For more details on the fibre experience, please click here.
How do I check if my TV service is on Fibre?
There are a few ways that you can verify if your TV service is on Fibre:
- There is no “ticker” message urging customers to switch from Cable to Fibre, running across your TV screen.
- There is no direct connection between your current set-top box and the cable point (marked as “SCV” at the wall).
- You may check the model numbers on your Set-Top Box as displayed below.
What is the maximum number of set-top boxes I can subscribe to on Fibre TV?
Each Fibre TV subscription supports a maximum of 4 set-top boxes.
Can I retain my recordings on my external hard disk when I upgrade from StarHub TV on Cable to StarHub TV on Fibre?
You will not be able to retain your recordings as they are on different platforms.
My Cable TV service is with StarHub while I have Fibre Broadband service with other service providers. Am I allowed to switch my StarHub Cable TV to Fibre TV and how?
Yes, you can do so. Simply call us at 1800 829 9918 (8am to 9pm daily) or visit any StarHub Shop.
Broadband FAQs
How do I check if my Broadband is on Fibre network?
Your router will be connected to a Optical Network Terminal (ONT) or Voice-enabled Optical Network Terminal (VeONT) if your Broadband is on Fibre.
Digital Voice Home FAQs
How do I check if my Digital Voice Home is on Fibre?
Your home phone will be connected to a Voice-enabled Optical Network Terminal (VeONT) if your Digital Voice Home is on Fibre. Digital Voice offers you unlimited free local calls at crystal-clear quality.
Why do I need a StarHub Fibre Broadband service to enjoy Digital Voice Home on Fibre?
The Digital Voice Home on Fibre Service is an Internet and IP service delivered over the National Broadband Network, and the StarHub Fibre Broadband service is required to provide the internet connectivity. Digital Voice offers you unlimited free local calls at crystal-clear quality.
My Fibre Broadband service is provided by another ISP. Can I sign up for StarHub Digital Voice Home service?
Yes, you should sign up to StarHub’s Digital Voice Home as it offers you unlimited free local calls at crystal-clear quality. All you need to do is take up a StarHub Fibre Broadband Service to enjoy StarHub Digital Voice Home.